value of micro-seconds availability & speed of response
TRANSCRIPT
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Swapan Johri, Sr. Vice President,Global Head of SIT Delivery & Operations
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Singapore: An Infocomm Super Highway for unlimited growth – and Now world’s fastest trading engine in partnership with HCL
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SGX & HCL Partnering …In a Journey to realize the Vision of
World’s fastest trading engine with the lowest trading latency
and state of the art world-class datacenter to seamlessly connect trading communities in global
financial hubs to Singapore
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Exchange Challenges High Latency because of jitter, throughput, persistence
Up to 10 milliseconds of latency could result in at least a 10% drop in revenues.
This system always slows down when I need it the most!
I hope my trade isn’t lost because this machine crashed.
These quotes seem to be coming in
spurts. Can I trade?
JitterJitter Throughput Persistence
Source: TABB Group
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Rapid Growth
on cusp of change
Mature
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2004 2005 2006 2007 2008 2009 2010 (E)
USA Europe Asia
TechnologyIncubation
Exchange challengesIncumbent exchanges face an intense double squeeze; rise in DMA & Algorithmic Trading Adoption
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A dynamic solution strategy & tailor-made solution5 years of IT transformational outsourcing engagement
Change the BusinessChange the Business
Achieving operational excellence across Cross-functional Services, Servers, Mainframe &
Web Hosting, End User Computing & Managed Network Services.
Run the BusinessRun the Business
Implementation of Dual Data Centre Architecture, Exchange & Email Archiving,
Server Virtualization, Network Consolidation
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24X7 service HCL’s maturity in
supporting mission critical systems & infrastructure
Operational excellence
Global Delivery Model Flexible Pricing Options Leveraging the current
investments Vendor Agnostic
approach to platforms Contractual Flexibility Ramp up of services as
per business requirement
Co-sourcing philosophy Standardization in
operations as well as Assets
Technology consolidation Server virtualization &
Network Re-Engineering
Real Time Online Reporting
myDashboard TM with a Governance Dashboard included
360 degree view of the IT environment
Financial Transparency
Business Aligned Availability ITIL mapped Service Operations Disaster Recovery Integrated delivery model
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Availability & Performance
Reliability
Flexibility
Speed of Response
Collaborative sourcing &
Transformation
Transparency
HCL- end-to-end ownership of SGX mission critical IT infrastructure
Low Latency Network Design Enterprise Class Datacenter facilities Appropriate SLA definition
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The Best Fit Partnership Why HCL?
Mission critical 24X7 DNA , decade of lineage of operational excellence & discipline; experience in managing NSE, Asia’s largest stock exchange by trading volumes
Cultural Alignment with SGX
HCL will run its operational and delivery reporting with the purpose-built myDashboard TM to give a tailored view of all key operating parameters.
1Trust with Transparency2
From Incident management to Incident Minimization: through best practice framework, Managed Tools as a Service (MTaaS), to provide a best-of-breed toolset to SGX and enabling the ITIL V3 process implementation
Reactive to Pro-active Model
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For a meaningful end-user experience.
Business Services Led, Application-down service levels
30 years of experience as a pure play IT Service Provider. Consistent track record of financial performance and a high standard of Corporate Governance .One of the best companies for investor relationship supported for example by independent polling by Asia Money.
4Corporate Governance and Financial Soundness5
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To the outside world, HCL is just another big Indian IT company, but scratch the surface and you see the beginnings of a new model of management...
Five Most Influential companies : Facebook, HCL Technologies, Craigs List, SKS MicroFinance, LI & Fung
The World’s Most Modern Management
…though it has not received the hype of a salesforce.com or Google, we believe HCL may very well be one of the contenders to lead the IT services world of the very near future.
HCL- Partner to be Proud
Ranked no.1 in Traditional ITO and RIMO 2009-10.