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Access Audit Report –

Office of Deputy Collector, Sadar

Jhansi

June 2016


Introduction

Department of Empowerment of Persons with Disabilities (DEPwD) has launched Accessible India Campaign (Sugamya Bharat Abhiyan -

http://accessibleindia.gov.in/) as a nation-wide Campaign for achieving universal accessibility for Persons with Disabilities (PwDs).

DEPwD has commissioned v-shesh Learning Services Private Limited (v-shesh) to conduct accessibility audit of 9 buildings/ locations in Jhansi:

1. Office of Joint Development Commissioner, Jhansi Division

2. Department of Irrigation, Jhansi

3. Zilla Panchayat, Jhansi

4. Rural Engineering Department, Jhansi block

5. Bundelkhand Institute of Engineering and Technology, Jhansi

6. Office of Assistant Divisional Transportation Officer, Jhansi

7. Office of Deputy Collector, Sadar

8. Office of Deputy Collector, Tahrauli

9. Office of Deputy Collector, Garautha

These audits were conducted to identify barriers to access for people with physical and sensory impairments as a pre cursor to improving

accessibility at these locations. Audits have been conducted and reports are being provided using checklist provided to maintain consistency

across departments/ locations. Scope of this audit includes both physical environment but also of information and services provided. Approach to

the audit was participatory and included discussions with management as well as visitors/ users/ people with disabilities on needs and suggestions

related to changes in internal and external environment to eliminate barriers.

http://accessibleindia.gov.in/

Access Audit Report for Office of Deputy Collector, Sadar, Jhansi

TABLE OF CONTENT FOR PART A -

PART A (A) -OFFICE OF JOINT DEVELOPMENT COMMISSIONER………………………………………………………………………………………....1

PART A (B) - INFORMATION ABOUT AUDIT …………………………………………………………………………………………………………………….2

PART A (C) - SUMMARY OF RATINGS…………………………………………………………………………………………………………………………….3

TABLE OF CONTENT FOR PART B -

SECTION 1-ACCESSIBILITY OF INFORMATION AND COMMUNICATION RELATING TO SERVICES …………………………………………………8

SECTION 2-EVALUATION OF SERVICES ……………………………………………………………………………………………………………………… 10

SECTION 3-AUDIT OF PHYSICAL ASPECTS ………………………………………………………………………………………………………………… 14

SECTION 3.1 -EXTERNAL ENVIRONMENT ……………………………………………………………………………………………………………………………...............14

Entrance and Accessible Route ……………………………………………………………………………………………………………………………………..14

Parking and Alighting ………………………………………………………………………………………………………………………… ……………………….20

SECTION 3.2 -INTERNAL ENVIRONMENT ……………………………………………………………………………………………………………………………................27

Entry to Garautha Office - Main Entrance, Reception , Lobby ……………………………………………………………………………………….27

Vertical Circulation - Staircase, Handrail, Ramp, Lift, Escalator………………………………………………………………………………………..34

Inside the Premises - Corridors , Rooms ,Doors , Toilet , Cafeteria ………………………………………………………………………………...39

Building Facility - Water Unit , Control Mechanism ……………………….……………………………………………………………………………....59

Signage ………………………………………………………………………………………………………………………………………………. ………………………64

Fire , Safety and Evacuation …………………………………………………………………………………………………………………………………………...69

ANNEXURE


1 | of 71 Pages of Access Audit report for Office of Deputy Collector, Sadar Jhansi

Access Audit Report for Office of Deputy Collector, Sadar

This access audit report for Office of Deputy Collector, Sadar is organized in 2 parts:

1. Part A - Introduction - provides:

a. Information about the department/ location being audited

b. Information about audit

c. Summary of ratings for various elements covered during access audit

2. Part B - Audit report based on checklist provided and includes:

a. Section 1 - Accessibility of information and communication relating to services

b. Section 2 - Evaluation of services

c. Section 3 - Audit of physical aspects - this includes both external and internal environment

Part A

Part A (a) - Office of Deputy Collector, Sadar

The Office of the Deputy Collector, Sadar has jurisdiction over Bada Gaon Nagar Panchayat, Barua Sagar Nagar Palika, Jhansi Nagar

Nigam and total 163 villages. It is a local government body and exercises fiscal and administrative power over the villages under its

jurisdiction. It comes under Land and Revenue Department and is therefore, ultimate executive agency for land records.



Part A (b) - Information about audit

Dates of visits by audit team June 6-June 7, 2016

Team conducting access audit Audit Team (left to right) – Pradeep Kumar, Rashi

Soman, Harish Kushwaha , Neha Kulshreshtha and,

Prashant Kakade,

Persons without disability Ms Neha Kulshreshtha, Ms Rashi Soman,

and Mr. Prashant Kakade

Persons with Disabilities Mr Harish Kushwaha (wheelchair user)

Mr Pradeep Kumar (person with vision

impairment; white cane user)

Officer from department Mr. Rajender

Feedback from

Persons with Disabilities - visiting Many people visit the office daily and public interactions are very frequent here

Persons with Disabilities -

employed

There are no persons with disabilities employed in this department



Part A (c) - Summary of ratings

Information and communication and others

Element Evaluation/ priority Observation Symbol

Information relating

to building website

2/ Inaccessible and

Unsatisfactory/ High

There is no separate website for Sadar. All information is available on

www.jhansi.nic.in. Tehsil divas related information can be found on

www.tehsildivas.up.nic (Guest Login can be used for access).

Information relating

to services being

provided

2/ Inaccessible and


Documents, publications, forms are available in print only. There is no

provision for filing forms electronically. Applicants can review the

status of their complaints at www.tehsildivas.up.nic . The website is

mostly in Hindi and is not accessible for persons with disability.

Communication

(reception,

announcements etc)

2/ Inaccessible and


There is no reception or visitor registration facility. Persons with

Disabilities are assisted on a case by case basis

Sensitization -

security/ service staff,

team mates etc.

2/ Inaccessible and


Staff has not undergone any disability awareness/ sensitization

training

Assistive devices 2/ Inaccessible and


Offices have not procured any assistive devices for persons with

disability

http://www.jhansi.nic.in/

http://www.tehsildivas.up.nic/

http://www.tehsildivas.up.nic/



External environment

Element Evaluation Rank Observation Symbol

External pathway including Access

route

2/ Inaccessible and


No accessible route has been provided from the

main gate to the building entrance. Having an

access path with tactile markings will facilitate entry

of disabled persons into the premise.

Parking 2/ Inaccessible and


Adequate parking is available across the campus,

Parking space for disabled persons has not been

designated. Accessible parking bay is proposed

near the building entrance.

Alighting Point 2/ Inaccessible and


There is sufficient space near the main entrance

which can be converted into a suitable alighting

point for persons with disabilities.

Outdoor facilities if any 2/ Inaccessible and


A small shop exists near the entrance where

eatables are sold. It is inaccessible for persons with

disabilities



Internal environments

Element Evaluation Rank Observation Symbol

Entrance 2/ Inaccessible and


There is one entrance to the building . This includes

- Ramp leading to the building as well as the steps.

Both are inaccessible at the moment and need

significant retrofitting

Reception and lobby 2/ Inaccessible and


Even though, the office has a large number of

public dealings, the building does not have any

reception or lobby. Having a reception desk will

facilitate access for visitors/ persons with disability.

Alternatively, signage with contact information of

person providing assistance is recommended.

Horizontal circulations (corridors,

doors)

2/ Inaccessible and


Corridors have adequate space for wheelchair users.

Removing movable objects stacked in path of

travel, ensuring adequate lighting and installing

appropriate signage will enhance accessibility.

Doors are wide but presence of threshold outside



many doors (almost 40%) inhibit entry for

wheelchair users

Vertical circulation (stairs, elevator,

ramp, escalator)

2/ Inaccessible and


There is a staircase leading to the first floor. The

staircase has adequate lighting. Steps are of

uniform dimensions. Handrails are present on one

side only. Missing signage, warning strips and

inadequate color contrasting makes it inaccessible.

Building facilities (work place,

customer counters, ATM, water

facilities, cafeteria etc.)

2/ Inaccessible and


Workplace is spacious, but the room furniture (chair

, table and cupboard) is not comfortable for

disabled persons. Switches and controls are not

appropriately placed.

Area around the water cooler becomes wet and

slippery and pose continues fear of slip hazard

Signage 2/ Inaccessible and


Clear consistent signage across the office is missing.

Signage is installed at a height and is of

inappropriate color contrast



Sanitary facilities (toilets, shower

areas)

1/ Hazardous, Inaccessible

and Unsatisfactory

The current washroom offers limited scope for

retrofitting. Accessible toilet can be constructed at

the back of the present male staff toilet on GF. The

entrance of this toilet will be from corridor

Emergency Evacuation 1/ Hazardous, Inaccessible

and Unsatisfactory

No plan or equipment seen for evacuation of

persons in case of emergency

End of Part A



Access Audit Report for Office of Deputy Collector, Sadar Jhansi

Part B

Part B/ Section 1-Accessibility of information and communication relating to services

- Information about services being provided

- How is information conveyed – website/ printed content/ forms/ formats etc

- Feedback from management

- Feedback from users

Information and Communication

No. Question Answer Remarks/recommendations

Yes No

1.a The website providing information about the

building/service complies with web accessibility

standards.

No Powermapper1is a popular online software service that

tests accessibility of websites and web pages for

compliance as per WCAG. Powermapper was used to test

for accessibility of the website http://tehsildivas.up.nic.in .

The home page of the website itself showed up high

Priority A issues (8 of 11 issues)

on accessibility of the webpage, indicating that the

1 Power Mapper Tool is a simple tool for website mapping. It tests websites for accessibility, broken links, browser compatibility and other errors.

http://tehsildivas.up.nic.in/



website is not accessible and is not in compliance to web

content accessibility guidelines.

Report generated for website accessibility is attached in

the Annexure. There are issued relating to all aspects of

websitecompatibility - accessibility, broken links, browser

compatibility, web standard violations, spelling errors

and search engine issues

1.b There is information detailing the accessible facilities

in the building with photographs

No Information about accessible facilities (washrooms,

parking spaces etc) should be made available in digital

and easy to understand accessible formats

2. All publications/brochures are available is also

available in alternate accessible formats such as:

- Braille

- Large Print

- Audio

- Pictorial (wherever possible)

- Easy-to-read

- Plain language

- Available in Hindi& English

- Accessible Electronic formats that can be shared

over email or mobile platforms.

No Materials should be available in accessible formats such

as- Braille/ Large Print/ Audio/ Pictorial (as appropriate)/

Easy-to-read/ Plain language/ In both Hindi and English.

These materials should also be in accessible Electronic

formats that can be shared over email or mobile

platforms.

3 Printed service related documents such as forms,

menu cards, etc. are in accessible formats

No All printed documents should be available in accessible

formats

4. Forms can be filled electronically through an No There should be a provision for filling forms digitally



accessible software

5. Additional support is available to fill written forms if

required.

NA One of the staff members should be designated to

provide assistance, as and when required

6. Staff members are trained in Indian Sign Language

interpretation. If not, then Sign language interpreters

are available on call.

No An introduction/ orientation session on Indian Sign

Language should be conducted. Office should have Sign

language interpreters available on call

7 Assistive technology such as Loop hearing systems,

Audio orientation tools, interpretative video’s or

audio tours in with captioning or sign language,

wheelchairs etc. are available

No Provisions should be made for access to assistive

technologies on premises and minimum 1 wheelchair

should be available at the premises at all times.

8. There is adequate lighting and no glare for deaf

persons and persons with low vision

No Lighting is adequate at most places (above 85 lux)

during office hours (9 am -6 pm). Phases of light and

dark can be confusing for persons with low vision.

9. Adequate support is available for persons from

different cultures, learning disabilities, those not

formally educated, in all the above provisions

No No process / policy related to assisting people from

different cultures, disabilities etc was observed . Given

that people with diverse backgrounds and needs visit the

Tehesil , it is important to setup a process for helpdesk

assistance in Tehesil.

Staff at the Helpdesk should be trained in disability

ettiquetes and should be able to assist PwD seamlessly

Part B/ Section 2 - Evaluation of services



Evaluation of service


Yes No

1. Disability sensitization sessions are part of the staff

induction programme.

No Disability sensitization sessions should be conducted for

all staff members on a regular basis.

It would be good if such a session is organized in the

form of role plays wherein staff can appreciate the

practical challenges PwD face in their dealing at the

Tehesil. Accordingly practical and effective solutions can

be devised

2. Staff are trained to assist persons with disabilities,

including persons with learning disabilities

No

3. Staff are trained in basic Indian sign language No Session exposing staff to basic Indian sign language

should be conducted; these sessions can be customized

to requirements relating to the department

4. Staff are aware of the accessible facilities that are

available and know how to operate them

No Facilities for disabled persons do not exist

5 All accessibility equipment is checked regularly and

maintained well.

No No accessibility equipment purchased and seen on

campus

6 There is a procedure for a client with disabilities to

lodge a complaint or make suggestions

No Persons with disability have to either travel to the Tehsil

or send an application to lodge complaints. There is no

documented procedure to accept and record complaints

of persons with disabilities. (Application for raising a

complaint on tehsil divas can be registered online

through http://tehsildivas.up.nic.in/TEHDIV website)

http://tehsildivas.up.nic.in/TEHDIV



7. Guide dogs are allowed in the premises NA Not applicable in Indian context

8. Trained live assistance is available in premises for all

disability constituencies where it may be required

No There should be a designated staff member trained to

provide live assistance to persons with disabilities

9. There is a plan to improve accessibility over a set

timeframe

No Tehesil Sadar is a new building which became

operational 5 months back. There are no immediate

plans of incorporating changes to improve accessibility

over a set timeframe

10.a There is an equal opportunities policy within the

organisation to promote the employment of staff

with disabilities

Yes As a Government of India department, the office is not

allowed to discriminate on basis of disability

10.b Policy also includes commitment to reasonable

adjustment of work place environment to

accommodate new staff and clients with disabilities

No It is recommended that the office articulate a written

policy stating commitment to providing

accommodations

11 Organisation has a disability focal person in charge

who manages the concerns of employees and clients

with disabilities

No There should be designated staff member as a focal

point to address concerns of any persons with

disabilities visiting/ employed at the office



Recommendations :

Information and Communication & Evaluation of Services -

Full accessibility of the Tehesil , Sadar will be established only if complete access to Information, Communication and

Services (along with access of the External and Internal Environment) is provided to persons with disability. In order to ensure

this , the following elements need to be considered –

1. Access to the Tehesil website and helpline for persons with disability (including persons with vision impairment).

2. All Printed material to be made available in alternate accessible formats, i.e. large prints, braille, audio, pictorial, etc – includes

publications, brochures, forms, menu cards, etc.

3. Forms should be electronically filled and be easily read using accessible software

4. Staff members to be trained on disability awareness and basic sign language to provide adequate and additional support to

disabled persons.

5. Assistive Technology and equipment (as necessary) should be procured and well maintained. Staff should be trained on using

the same.

6. Procedure should be established for clients with disabilities lodging complaints.

7. Policies and procedures should be aligned to facilitate employment of disabled staff and encourage ease of access for visitors

with disability.

8. Identify a single point of contact at the office who can be contacted for any queries for disabled persons’ assistance.



Part B/ Section 3 - Audit of physical aspects – external environment

Accessible Route Parking and Alighting

External Environment - Accessible Route

Observations & Issues

While there is sufficient space to accommodate an accessible walking path along with vehicular traffic , absence of this accessible

route , as mentioned below hinders smooth movement for pedestrian users and persons with disability in particular -

1. There is no Accessible route connecting the entrance gate, parking, alighting point and all other external facilities

2. While the surface of the pathway is firm and even at most places , presence of open drains , wide gratings , thresholds and

divergence make it difficult for disabled users to move around independently

3. Lighting across the campus is insufficient post sunset . Since the working hours are only till 6 pm , this does not impact the

users

4. Maps at the entrance and across the campus, Directional and informational signage, as well as tactile markings have not been

provided to suitably guide users across the premise. In the absence of these , a first time user and especially persons with vision

impairment can easily get lost



Pathway - external entrance/ pathway to building

Entrance wide enough to accommodate an accessible walking path Gradient in travel path and threshold make

navigation difficult for users



Missing signage at divergent paths can make navigation confusing for PwD

Ropes used to cordon off the area can be missed by persons with LV. Tactile markings can be used to indicate that the area has been cordoned off



Wide drain in the travel path need to be suitably cordoned off



External Environment

3. ACCESSIBLE ROUTE (Chapter 1 of the CPWD Handbook)

No. Question Answers Remarks/recommendations

Yes No

3.a An accessible route connects the entrance gate, parking,

alighting point all other external facilities with the

accessible entrance

No Though a wide and firm path runs from the

entrance gate, parking, alighting point and other

external facilities , it is recommended that a

separate accessible route with tactile markings be

constructed for persons with disability, connect all

elements of the external environment. Keeping it

free from obstructions will further facilitate

navigation for disabled persons along the path.

3.b The accessible path is:

Minimally 1200mm wide NA No path seen currently. There is sufficient space

around the campus to make an accessible

pedestrian path, along with vehicular traffic

The surface of the pathway must be firm non-slip and

preferably covered

NA

There should not be a gradient of more than 1:12 or a

cross slope of 1:50 in the pathway

NA Gradient and cross slopes were observed in the

pathway

If free of any barriers or obstacles. Grating if any is

perpendicular to the direction of the path

NA



Has a kerb ramp in case there are and level changes

between the traffic lane and the accessible path.

NA

Has tactile guiding path including directional, hazard

warning and positional tiles provided for independent

navigation across all the chief functions at the building

NA No tactile guide strips were observed throughout

the campus

Has resting spaces and wheelchair parking spaces

outside the line of traffic in cases where the walking

distance is more than 300mm

NA

Has accessible directional signage directing to the

accessible entrance (see corresponding section on

signage in the Handbook and section 16 below)

NA No signages seen across the campus.

Is there adequate artificial light on the path after sunset? NA Natural lighting is adequate during office hours 9

am to 6:00 pm

3.c If there is no accessible path or if some elements are

missing then record recommendations

An accessible path can be constructed from main

gate to parking bay and alighting point into the

main building. This needs to be smooth and

clearly contrasted against the environment. Tactile

markings will enable easy movement of

wheelchair users and persons with vision

impairment.



Recommendations – Accessible Route

- Accessible route ( 1200 mm wide) should be proposed across the campus with a row of tactile guidance strip installed across

this route. Appropriate directional & information signage along with maps should be provided to improve navigation

- It should be firm, continuous and non-slip and should be constructed from the main gate, alighting point, parking bay and

entrance. It should be of appropriate gradient and be free of obstacles in the path of travel

- Obstructions should be avoided in the path of travel. If unavoidable, tactile markings can be used to demarcate and warn users.

Parking and Alighting


1. There is a designated parking area for visitors and staff – 2 wheeler and 4 wheeler. However, since the allocated space is

insufficient and in absence of adequate sheltered parking , vehicles were seen haphazardly parked across the campus.

2. The firm and leveled porch corresponding to the building entrance is seen covered with vehicles during busy office hours , thus

blocking easy entrance for all users

Accessible Route Parking and Alighting



Haphazardly parked vehicles block the Main Entrance to the building – Ramps and Staircase

Sheltered parking for 2 wheeler and 4 wheelers insufficient to accommodate the rush during busy office hours. This Parking is at a considerable

distance from the building entrance and hence can not be proposed to be converted into accessible parking for persons with disability.

Entrance of the Ramp

leading to the building

blocked by parked

vehicles



External Environment

1. PARKING (Chapter 17 of CPWD Handbook)


Yes No

1.a Is there a parking lot available for visitors and staff? Yes Ref Picture above

1.b

Are there accessible parking bays reserved for

persons with disabilities? If yes,

No Refer recommendations below

How many bays are reserved? NA NA

Is the size of the bay 3600 x 6000mm? NA NA

Are they located within 500mm from the accessible

entrance?

NA NA

Does it have signage as per requirement? NA NA

Does the parking have a shelter? NA NA

Is there a firm, covered, levelled pathway minimally

1200mm wide connecting the parking bay with the

building entrance?

No No

Is the accessible parking bays monitored to ensure

rightful use of the space?

NA NA

Is there tactile floor guidance in the parking area for

independent mobility for persons with blindness and

low vision. Specifically routes guiding from parking

area to entry points of buildings, emergency exits.

No Tactile guidance assisting persons with vision

impairment with navigation across the campus is not

available.



1-c. If there is no accessible parking bay then identify the

space for it

Accessible parking can be provided adjoining the

ramp (refer picture on proposed parking, alighting

point in the section on recommendations

2. ALIGHTING (Chapter 17 of CPWD Handbook)


Yes No

2.a Is there an alighting point for persons with disabilities

next to the entrance?

No Main entrance has sufficient space to make a

leveled , covered alighting which is out of traffic

lane

2.b If yes NA

Is the space leveled, covered and out of the traffic

lane?

NA Space needs to be covered . It is out of traffic lane

Is it signposted? NA

Have a step free route leading to entrance? NA

Does not require disabled person to cross traffic lane? NA

Does it have a tactile guiding path including

directional, hazard warning and positional tiles

directing till the entrance?

NA Tactile markings, to guide users has not been

provided

2.c If there is no alighting point then identify space for it Alighting point can be constructed in front of the

steps at the entrance of the building. (refer picture

on proposed parking, alighting point in the section

on recommendations)



Recommendations – Parking

1. An accessible parking bay of size 3600 X 6000 mm, located close to accessible entrance, needs to be designated for visitors/

staff with disability (ref picture for proposed parking)

2. Parking should be connected to building entrance, via a firm, covered and leveled pathway (1200mm wide). Tactile floor

guidance will provide additional, independent mobility for persons with vision impairment.

Alighting

1. Alighting point needs to be close to the building entrance – leveled, covered and out of the traffic lane. At the point of transfer

from a vehicle to the pedestrian path, the lane should be blended to a common level or gently ramped. Further, an access aisle

of at least 1500mm wide by 6000mm long adjacent and parallel to the vehicle pull-up space should be provided (at the same

level as the vehicle or kerbed appropriately).

2. Alighting point should be sheltered and should have identification signage and tactile floor guidance for independent mobility

for persons with vision impairment.

3. A transfer bay should be constructed for ease of movement from parking and alighting zone to the accessible entrance of the

building.

Refer CPWD Handbook 2014 – Sec 1, 6, 17

Refer pic below for proposed parking bay and alighting points

Proposed Parking &Alighting



Proposed accessible

parking adjoining the ramp



Proposed Alighting -

Covered shed and Transfer

bay needs to be constructed

for ease of movement from

parking and alighting zone to

the accessible entrance of

the building



Part B/ Section 3 - Audit of physical aspects -Internal Environment

Entry to Tehesil, Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation

Main Entrance,

Reception, Lobby

Stairs, Handrails,

Ramps, lifts,

Escalators

Corridors, Rooms,

Doors, Toilets,

Cafeteria

Water Units, Control

Mechanisms

Main Entrance, Reception and Lobby


1. The main entrance can be accessed by all visitors, using - Steps and Ramp (alternate accessible entrance)

- Ramp is not accessible – inappropriate gradient (but the width >1800 mm is sufficient for a wheelchair user). No tactile

markings seen at the start and end of the ramp

- Steps of appropriate tread and riser have been provided. However, absence of handrails adjoining the stairs and lack of tactile

markings at the start and end of steps and visual color contrasting on edges, makes it unusable for persons with disability

2. Haphazardly parked vehicles in the porch (adjoining the main entrance) blocks free entry to the staircase and ramp

3. The ramp is often misused by 2 wheelers to climb the corridor and park their vehicles ( ref pic below )

4. Entrance has no reception desk to assist visitors including persons with disability.

5. In the absence of a lobby / waiting area, visitors are seen waiting in the corridors.



Absence of tactile markings at start and end of stairs and no handrails

adjoining the staircase (leading into the entrance) makes navigation

difficult for PwD

Ramp is steep. Width >1800 mm is sufficient for wheelchair users. No

tactile markings seen at the start and end of the ramp



Steps entry blocked by vehicles

parked outside. Further presence of

obstructions (pots) in the middle of

staircase and no warning strips, can

cause a trip hazard for persons with

vision impairment

Ramp being used for 2 wheeler travel



INTERNAL ENVIRONMENT

4. ACCESSIBLE ENTRANCE (Chapter 7 of CPWD Handbook)

No. Question Answers Remarks/recommendation

Yes No

4.a The main entrance is accessible to all users; if not

there is an alternate accessible entrance to the

front of the building and into the entrance lobby.

(If stairs or ramp are present please refer the

corresponding section)

No Recommended as below;

While there is an alternate accessible entrance – Ramp

, to the front of the building and into the entrance

lobby, it is not built as per the desired accessibility

standards and cannot be used by a wheelchair user

independently

The accessible entrance has a landing 1500 x 1500

m

Yes

The entrance door is usable by disabled persons

(see corresponding section 11)

NA There is no single door leading to the building

entrance. The staircase / ramps lead to the entrance

lobby where all the important offices / rooms are

located

There is a difference in floor finish that is

identifiable by blind users at the door entrance

No There is a difference in floor finish between steps and

landing, but it may not be distinguishable for persons

with vision impairment

There is accessible identification signage to

identify the accessible entrance (see corresponding

section on signage in the Handbook and section

No Accessible identification signage at the entrance is

missing.



16 below)

The entrance is illuminated after sunset if the

building is in use at that time.

No Natural lighting is available during the office hours - 9

am to 6 pm

The entrance has an audio signal No

4.b If an accessible entrance is not present, then

identify the best option to create one.

Ramp and staircase needs to be suitably modified to

make the entrance accessible

5 RECEPTION & LOBBY (Chapter 6, 11 of CPWD Handbook)

No. Question

Answers Remarks/recommendation

Yes No

5.a Is the reception counter identifiable from the

entrance?

No The building has no reception counter or lobby.

Given that almost 100+ people visit the Tehesil on a

daily basis, in the absence of a reception counter and

proper signage , people struggle with movement

across offices.

Is there 900mm wide and 1200mm deep clear space

in front of the reception counter?

NA

Is a part of the counter between 760 mm to 800mm

from the floor with a 400mm to600mm clear recess

under the counter?

NA

Does the counter contrast in color with the

background wall and the floor?

NA



Is the counter top adequately illuminated? NA

Is the counter to surface non-reflective? NA

Is there accessible identification signage for the

reception?(see corresponding section on signage in

the Handbook and section 16 NA below)

NA

Is there accessible directional signage directing to

various building facilities at the reception?(see

signage in the Handbook & section 16 below)

No No directional signage installed in the building to

guide visitors to the different facilities across the

building

In case of glass empaneled receptions there is a

microphone that is used by the receptionist

NA

Is there an induction loop available at the reception

counter?

NA

Is there live assistance available at the counter to

guide persons to their destination?

No Live assistance is provided by staff on case to case

basis; recommendations include having an identified

staff member for guiding persons with disabilities

5.b Is printed information available in accessible

alternate formats? (see corresponding section

under point 2 of Information and Communication

table above)

No Printed information in alternate accessible formats is

not available for persons with disability visiting the

office.

Can any of the staff members’ communicate in

sign language?

No Staff members are not trained in Indian Sign

Language.

Does staff policy require the staff to assist people

with disabilities in filling forms if required?

No Is not specifically mentioned. We recommend formal

disability inclusion policy to be drafted and adopted



5.c The lobby is at one level with adequate

maneuvering space for wheelchair users.

NA

5.d The lobby has adequate seating for waiting, based

on the function of and human traffic in the building.

No Building has a large number of visitors and no seating

/ waiting space has been designated

Recommendations :

Accessible Entrance, Reception & Lobby

1. Main Entrance to the building can be made accessible by:

a. Removing vehicles parked at the building Main Entrance to facilitate easy movement of visitors

b. Steps at entrance should have supporting handrails and should be free of obstruction – pots etc

c. Ramp should be redesigned as per accessibility norms – appropriate gradient

d. Tactile markings at start and end of stairs/ramps with visible color contrast /floor finish at the end of ramp/stairs to

appropriately guide persons with vision impairment

e. Install appropriate signage to guide disabled visitors across the campus.

f. Audio signs if installed will further ease access for persons with vision impairment

2. Reception Counter & Lobby

a. Having a reception desk will facilitate navigation for visitors who are unable to find their way around. Additionally, a staff

member should be identified as the point of contact for assisting persons with disability.

b. Communications, brochures, forms, menu cards should be made available in alternate accessible formats

c. Staff should be trained to understand the needs of persons with disabilities and in the use of basic sign language

Refer CPWD Handbook 2014 – Sec – 6, 11



Entry to Tehesil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation

Accessible Entrance,

Reception, Lobby

(to higher floors)

Stairs, Handrails,

Ramps, lifts, Escalators

Corridors, Rooms,

Doors, Toilets,

Cafeteria


Mechanisms

Stairs, Handrails, Ramps, lifts, Escalators

Observations and Issues –

Steps at the entrance are not covered in this section,

1. Building has a staircase for vertical circulation across floors

a. Steps are of accepted uniform dimension

b. Steps are inaccessible due to (a) lack of color contrasting on edges and (b) missing warning strips at start and end of stairs

c. Area under the staircase is not cordoned off and is often used to park vehicles and / or as waiting area (ref pic)

2. Handrail –

a. Handrails are of appropriate dimension and offer good grip to users

b. Do not extend 300 mm beyond the start and end of the staircase and are not rounded at the edges

c. Present on only one side of the staircase and at one level only

d. Not well contrasted with the surroundings.

3. No Ramps, Lifts and escalators seen in the building for vertical escalation across floors. There is little space for construction of the

same inside the building. Significant retrofitting would be required to build a ramp and /or elevator inside the premises. In the

absence of the same , authorities at Tehesil , may consider simple reasonable accommodations – a) shifting all the important

offices which are frequented by visitors to the ground floor b) placing a helpdesk on the ground floor which ensures that the

needs of people with ambulant orthopedic disability including wheelchair users are catered to on the ground floor



- Inappropriate color contrasting between wall , floor ,

staircase and handrail

- Area under the staircase is not cordoned off and is often

used to park vehicles

- Open wires can be hazardous especially because this

area is also used for waiting in the absence of a proper

lobby / reception

- Handrails run along only one side of the staircase. Wide

gaps are seen between the railings as well. Inappropriate

color contrasting and protrusions may make it difficult to

access



6. STAIRS (Chapter 4 of CPWD Handbook)

No. Question Answers Observations

Yes No

6.a Are the step risers 150 mm high and tread 300mm

wide?

Yes Steps have appropriate tread and riser

Is there a colour contrasting strip at the edge of the

steps?

No Absence of color contrasting at the edge of the steps

can make it confusing for persons with vision

impairment.

Do the stairs have handrails at two levels on both

sides that are continuous on the landing? (also refer

to the section on handrails)

No Handrails are present at only one level and on one side

only. They continue into the landing

Do the handrails project beyond the end of the

flight and curve back in accordance with section on

handrails.

No Handrails do not project before the start and after the

end of the staircase

Is there tactile warning tiles provided at the

beginning and end of each flight?

No Tactile warning tiles have not been provided at the start

and end of each flight.

Is there adequate illumination on the stairs? Yes Staircase is well illuminated

Is the floor surface of the steps non-slippery and

non-glary?

Yes Non-slippery and non-glary floor surface assists easy

movement for disabled persons

Is the under-stair area cordoned off ? No

Are steps uniform in width and height? Yes Steps are uniform in width and height

The staircase is not circular and not sharp? No

Are the stairs continuous without any abrupt breaks

and gaps?

Yes Stairs are continuous and does not have any abrupt

gaps and breaks



8. HANDRAIL (Chapter 5 of CPWD Handbook)

No. Question Answers Observations

Yes No

8.a Handrails have been provided on both sides of the

stairs and ramp?

No Handrails are present only on one side.

Handrails have been provided at the height of 900

mm and 760 mm.

Yes

Handrails contrast in colour from the background

wall and the floor?

No No color contrast seen between the handrail , wall ,

flooring and steps

Handrails are circular and non-slippery. Yes Refer pic of handrails above – looks slippery

Have an uninterrupted grip? No Handrail has protrusions which can be confusing for

PwD

The end of the handrail is either grouted or turned

downwards.

No Refer pic of handrails above

There is adequate hand clearance between the wall

and the handrail?

No There is no handrail on the side adjoining the wall

8.b Handrails are maintained and kept free from dust,

especially if they are provided externally?

Accessible Signage for directional arrow and floor

number provided on all floors at designated

location (see corresponding section on signage in

the Handbook and section 16 below)

No No signage is provided. They are well maintained in

general



Recommendations :

Stairs & Handrails

1. Staircase should have steps of riser 150 mm high and tread 300 mm wide with visible color contrasting on the edges.

2. Steps should be of uniform width, even and continuous to prevent tripping.

3. Tactile warnings at the beginning and end of staircase should be provided to suitably guide persons with vision impairment.

4. Staircase should be well lit and area under the stair case should be covered or cordoned off.

5. Handrails should be provided on both sides of the staircase at a height of 900 mm and clearly contrasted from the wall.

6. Handrails begin 300 mm before the start of and end 300 mm after the end of the staircase.

Refer CPWD Handbook 2014 – Sec 4, 5





Reception, Lobby

Stairs, Handrails,


Corridors, Rooms,

Counters , Doors,

Toilets, Cafeteria


Mechanisms

Inside the Premises- Corridors

1. Corridors are wide but have obstructions such as coolers, boxes etc on the ground floor which make movement difficult for

persons with disability. No such obstruction were observed in the corridors of the first floor . These objects need to be removed

or at a minimum, demarcated with tactile warning strips to alert disabled persons

2. Corridors are not adequately and uniformly illuminated . Patches of light and dark were observed across the corridors, some

being less than 85 lux. Corridor needs to be appropriately lit

3. The contrast between the corridor wall and floor is not sufficient

4. Corridors are wide and have sufficient space for turning of wheelchairs



Deep grooves and Threshold in corridoors due to steel gate (pic 1 ; Inappropriate lighting(pic 2) in corridors makes

movement difficult for persons with disability



Corridor is used for 2 wheeler parking and movement.

Simultaneous movement of vehicles and users ( visitors /

staff) can be hazardous



En-route obstructions in corridors need

to be appropriately demarcated



11. CORRIDORS (Chapter 6 of CPDW Handbook)


There are two corridors on the Ground Floor (front and back) and one corridor on the First Floor

11.a The corridor is minimally 1200mm wide? Yes

There are no protruding objects or barriers on the

corridor?

No Placement of cupboards and chairs in the path of

travel restrict free movement for persons with

disabilities

If there are protruding objects then they are

guarded?

No Tactile warning strips to demarcate protruding objects

is missing.

There is 1500 mm x 1500mm space to allow a

wheelchair user to turn around at some point on

the corridor?

Yes Sufficient turning radii for wheelchair users, seen in the

corridors

The floor finish is non-slip and non-reflective? Yes Floor finish is non slip and non reflective

The corridor is well illuminated? Yes Corridor is well lit in general with patches of

inappropriate lighting observed intermittently. The

back corridor on the GF dark patches, which could be

disorienting for a person with low vision.

There are handrails provided on both sides of the

corridor?

No No handrails have been provided on both sides of the

corridor

There is a colour contrast between the floor, walls,

doors and the ceiling?

No Color contrast is not sufficient and appropriate for

persons with vision impairment

11.b Are the corridors maintained and kept free of

unwanted barriers such as furniture, plants etc?

No Corridor is being used to stack tables, cycles,

cupboards and coolers. It is used for vehicle parking

and movement as well



Recommendations :

Corridors –

1. Corridors should be minimally 1200 mm wide, well illuminated and with non slip and non reflective floor finish.

2. Corridors should be kept free of unwanted obstacles and protruding objects. For objects placed in the corridor, tactile warning

strips should be placed around the object to signal warning to persons with vision impairment.

3. Corridors should have a 1500 X 1500 mm free space at some point to allow a wheelchair user to turn at some point in the corridor

4. Handrails and color contrast between the corridor, wall and floor finish can greatly assist persons with physical disability and low

vision in their movement.

Refer CPWD Handbook 2014 – Sec 6

Inside the Premises- Rooms

Rooms were audited for accessibility and found to be fairly accessible. Changes to the layout may be required to make them fully

accessible on a case by case basis. Points of accessibility have been highlighted below –

a. Entrance to the Room –All doors have clear width of 900 mm, allowing easy entry for wheelchair users

b. Color Contrasting of doors , handles , wall and floor is appropriate for majority of the rooms - More than 95% of the doors

contrast with the walls. But door handles do not contrast with the doors.

c. Ease of entering the rooms (locating and opening the doors – covered under Sec – Doors in details) – More than 35% of the

rooms have a high threshold, limiting entry for wheelchair users.

d. Room Furniture & ease of movement across the room – Most of the room furniture is not easily usable by wheelchair users

. Clear maneuvering space in the rooms is limited. Since it is blocked by moveable furniture, it can be placed appropriately

to facilitate access.

e. Flooring & Lighting – Rooms are well lit and do not have slippery flooring

f. Placement of switches and operating controls – Appropriately placed (between 400-1400 mm). Approach to the panel is

blocked by furniture and other obstructions.



Ground floor First Floor

Building Name- Tehsil, Sadar R1 R2 R3 R4 R5 R6 R8 R9 R10 R11 R12 R13 R14 R15 R16 R17 R1 R2 R3 R4 R5 R6 R7 R8 R9 The clear width of the door is minimally 900 mm? Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y The color of the doorframe contrasts in color with the door and the background wall? N Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y The color of the door handles contrasts with the door? N Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y There are no thresholds present on the door? If yes they are less than 12 mm high? N N N N N N N N Y N Y N N N N N Y Y Y Y Y Y Y Y Y It does not take too much energy to open the door? N N N N N N N N N N N N N N N N N N N N N N N N N Electric Sockets are placed at a height between 400-1400 mm? Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Does the approach to the panel have a clear floor space? N N N N N N N Y Y Y N N Y N N Y N N Y N N Y Y Y N Is Signage placed at a height of 900-1500mm ? N N N N N N N N N N N N N N N N N N N N N N N N N Is the signage tactile or with Braille markings? N N N N N N N N N N N N N N N N N N N N N N N N N Is there space to maneuver in the room (1500 mm)? N N Y N Y Y Y Y N Y Y Y Y Y N Y N Y Y Y Y Y Y Y Y Is room furniture accessible for persons with disability N N N N N N N N N N N N N N N N N N N N N N N N N Is the floor finish slippery? Y Y Y Y N N Y Y Y Y Y N N N N N Y Y Y Y Y Y Y Y Y Is there lighting sufficient ? Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Is room used public dealings? Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y N



The following rooms could not be audited because they were closed at the time of the study

1. Ground Floor -Nyayalaya Nayab Tehsildar, Badagaon , Poorti Nireekshak, Anubhag

2. Bandigriha ( Jail ; standalone room adjoining the building )

Inside the Premises – Counter

The path leading to “ Computerikut Khataunti” is inaccessible due to the presence of steps. Further , the counter is placed at an

inaccessible height and cannot be accessed by a wheelchair user

Presence of steps makes passage to the counter inaccessible



Counters in the room is at an inaccessible height ; Presence of

threshold further restricts comfortable access



Inside the Premises – Doors

1. All rooms have single flap wooden doors with a wide entrance. (Refer pic below)

2. Doors have D-shaped handles which are contrasted against doors and easy to open

3. Almost 40% of the doors have threshold which inhibit comfortable entry for wheelchair users . Presence of doormats in front of

the doors further restrict easy access (Refer pic below)

1. Threshold in front of the door inhibiting entrance

2. Door and handle with appropriate color contrast from wall

and floor

3. People seen sleeping in the corridor outside rooms which

remain locked and / or corners which are not frequently

visited (eg. Under the staircase / terrace etc)



12. DOORS & DOORWAYS (Chapter 7 of CPWD Handbook)


Yes No

12.a The clear width of the door is minimally 900 mm? Yes Width of doors is more than 900 mm

allowing easy access for persons with

disability

It does not take too much energy to open the door? Yes

Lever type handle is used with a horizontal bar 800 mm from

the floor and a vertical bar in the opening side with its lower

edge at 800 mm from the floor.

Yes All doors have D-shaped handles which are

acceptable and at appropriate height

The colour of the doorframe contrasts in colour with the door

and the background wall? And the colour of door furniture

contrast from the door?

Yes Wooden doors are clearly contrasted

against the background wall, making

identification for low vision persons easier

The doors have a lever type handle and not a knob type

handle?

No All handles are D-shaped

There are no thresholds present on the door? If yes they are

less than 12 mm high?

Yes 40% of Doors have a threshold. Placement

of mats further impede easy movement for

persons with disabilities

The doors are double hinged and swing both ways. No Doors open one way

The doors have a timed-release spring for shutting No

12.b There is adequate space available to open the door even by a

wheelchair user?

Yes Doors have space and are easily operable

by wheelchair users.

No other door opens in the corridor, except the accessible

toilet door

No



If there are two doors in a series, there is at least 1500mm

deep space between the two doors?

NA

12.c If a vision panel is provided, it is comfortable for both

wheelchair users and for standing persons?

No

Kick plates have been provided on the doors? No Kick plates have not been provided on

doors

12.d If glass doors are present, then do they have manifestations

to make them prominent and at what heights?

No Glass doors need to be demarcated with

color strips to make it easily accessible to

persons with low vision.

Are there door closures? If any, they should be avoided. No Doors do not have door closures.

Automatic doors should preferably be provided at the

building entrance. The automatic door must remain open for

at least 5 seconds

No Building does not have any automatic

doors

The door must have a guardrail where it opens into a route of

travel

No Doors do not have a guardrail.

Sliding automatic door must have an overhead sensor-

operating device or manual button control.

NA Sensor controlled doors have notbeen

installed in the premise

Recommendations :

Rooms &Doors –

1. Entrance should not be blocked (at the front or at the back) by furniture and other objects.

2. Kick plates at the bottom of the door, facilitate easy opening for users with upper limb constraints.




Inside the Premises – Toilets

1. There are two toilets on each floor- for men and women. The toilets are small and inaccessible and do not have sufficient space

to incorporate accessibility features. There is no separate washroom for visitors or persons with disabilities

2. Points of inaccessibility seen in the toilets is listed below -

- Narrow entrance with a high threshold (> 12 mm) restrict entry for persons with disability

- Wash basin on one side and urinals on the other.

- Inappropriate signage on the doors –installed high and not in line with prescribed accessibility standards

- Toilet is wet and poorly maintained



Inappropriate signage and narrow

door to washroom

Narrow entrance with a high threshold inhibits entry. Indian style toilet unit is unusable by persons with disability

Signage on doors is not in line with accessibility standards



13. Accessible Toilet (Chapter 8 of CPWD Handbook)


Yes No

13.a Is there an accessible cubicle with dimensions

1750 mm x 2200 mm in the ladies and gents toilet

block?

No Washroom is inaccessible for persons with disabilities.

There are two toilets on each floor - for male and

female employees. The men’s toilet on ground floor

and the female toilet on first floor were audited . The

rest were closed at the time of the study and hence

could not be audited

Is there a unisex accessible toilet in the building? No No unisex accessible toilet was seen in the building

13.b If a unisex accessible toilet or an accessible

cubicle are present then:

NA

Are they present on all floors of the building? NA

Toilet door must be outward opening, double

hinged or sliding type.

No

The WC should be installed in a corner with

centreline of the WC at a distance of 450mm to

500mm from the adjacent wall. The front edge of

WC should project 750mm of/from the rear wall.

No No WC installed in the washroom

There is a backrest for the WC? NA

The seat height of the WC is 450mm? NA

Lever type flush control is installed at a height of

1100mm from the floor surface, or on the transfer

No Lever type flush is installed in some washrooms only

and they were found to be unoperational in general



side of the WC? The force required to flush should

be comfortable

There is 800mm of clear transfer space next to the

WC?

NA No clear transfer space seen in the washroom units

A horizontal grab bar is installed on the adjacent

wall, at a height of 200mm from the WC seat.

No Washroom has no grab bars

A fold up grab bar is installed at a centreline

distance of 320 m-200mm from the WC seat?

NA

A wash basin is installed at a distance of at least

400mm from the side wall.

Yes Each washroom has three wash basins installed

adjacent to each other on a single slab and at an

appropriate distance from the side wall. Difficult for

access by a person with disability

The top-edge of the wash is between the height

of 800mm and 840mm from the floor level?

Yes

There is clear knee space of at least 750mm

height x 750mm width x 200mm depth under the

wash basin, with additional toe-space of 300mm

height x 750mm width x 230mm depth

No No clear knee space seen under the wash basins

The wash basin has automatic or lever type

faucets

No Faucets are not of lever type or automatic

13.c The floor-surface of the toilet is non-slippery? No The men’s toilet was observed to be wet and slippery

at all times. Women’s toilet on the first floor was

relatively cleaner.

There is a colour contrast between the floor, wall No No color contrast seen between the fittings and the



and sanitary fittings? wall

Is there an alarm system within easy reach to alert

persons outside, in case of emergency?

No No alarm installed in washrooms

Visual alarm must be there to alert people with

hearing disability in case of emergency

No No alarms installed

The door can be locked from inside but also

released from outside in case of emergency

No Locks are not easily operable

13.d The accessible toilet is not kept locked or used as

a janitor’s room.

NA

It is kept clean and well-maintained. NA Toilets are wet and poorly maintained

13.e Mirror should be at accessible height NA No mirror installed

13.f All toilet accessories, soap dispensers, coat hooks

are at accessible reach.

In addition to accessible toilets, do the other

toilets following Standardization of placement of

utilities?

- Basin taps to be placed at the centre of the

basin,

- Soap dispensers must be either at the

immediate right or left side of the basin,

- Water jets on the right or left side of the WC,

- Flush must be either immediately behind the

seat or at the centre.

NA No toilet accessories have been provided



- WC water tap must be either at the right or

left of the WC.

13.g If an accessible toilet is not available then identify

the space to provide for it.

Refer Recommendations below

Recommendations :

Toilets –

1. The current washroom offers limited scope for retrofitting. Accessible toilet can be constructed at the back of the present male

staff toilet on GF. The entrance of this toilet will be from corridor (refer to pics).

2. Additionally , It may be considered to build a toilet bay outside the building comprising of washroom for male , female and an

accessible washroom built as per the accessibility norms

Refer CPWD Handbook 2014 – Sec 8 – Accessible Toilets for Persons with Disability



Entrance to the

proposed accessible

toilet ( behind male

toilet on the ground

floor) – not clear????

The toilet can be constructed using the

vacant space in the rear



Inside the Premises – Cafeteria

The premise has no cafeteria. There is a small kirana store which sells eatables. The path leading to the same is firm but there are

objects lying on the pathway, which should be removed. Since the store is located at a height with stepped access, it restricts

wheelchair access. The stall outside the Kirana store (thela) keeps all the eatables and can be approached easily.





Reception, Lobby

Stairs, Handrails,


Corridors, Rooms,

Counter, Doors,

Toilets, Cafeteria


Mechanisms

Building Facilities - Water Unit, Control Mechanisms

Observation and Issues

Water Unit

1. Only one drinking water unit has been provided in the office on the ground floor

- Push button type taps are placed at an inappropriate height , thus restricting easy access for wheelchair users

- Area near the unit is always wet and slippery

Control Mechanisms

2. Switches and plugs are placed at a height and often close to room corners. There is no open space in front of the switches for

access by wheelchair users. (Refer pic above - Switches : Sec 11 – Corridors &Rooms)



Wet and Slippery area near the water cooler .

Tap at an inappropriate height for a wheelchair user



Switches placed at inappropriate height. Access blocked by furniture



14. Drinking Water Facility (Chapter 15 of CPWD)


Yes No

14.a Can the drinking water facility be easily accessed by

persons with disabilities?

No Drinking water facilities are not easily accessible.

Taps are low and difficult to access (Refer picture

above )

Is the tap of lever type? No Taps are of push button type

Are there glasses available to drink water? Are they

kept at accessible height (not higher than 1200 mm).

No No glasses have been provided to drink water

14.b Is the area around the water cooler mopped

frequently and kept dry?

No Area around the cooler is wet and can be slippery

15. Controls and Operating Mechanisms (Chapter 15 of CPWD Handbook)

No. Question

Answers Remarks/recommendations

Yes No

15.a The operable part of controls such as vending

machines, electrical switches, wall sockets are:

No Many electrical switches have been placed in locations

which cannot be easily accessed

Located adjacent to the clear floor space with

dimensions of at least 900 mm x 1200mm

No Refer to Matrix on Rooms – Sec - Rooms

Located at the height of between 400mm and Yes Refer to Matrix on Rooms – Sec - Rooms



1200mm, measured from the floor, with the

exception of vending machines where the upper

limit is relax-able to 1300 mm;

Electrical sockets must not be placed at a height

lower than 400mm from the floor.

Yes Refer to Matrix on Rooms – Sec - Rooms

No control or switch has a touch panel to operate No Touch panels are not installed

There is little pressure required to operate the

switches or controls

Yes Switches are easily operable

Controls should be colour-contrasted, with the

surrounding face plate panel and the face plate

contrasting with the background wall

No Refer to Matrix on Rooms – Sec - Rooms

Information on controls and switches is in relief

(embossed letters/ symbols accompanied with

Braille information) for tactile reading.

There is no use of only touch panel switches.

No Information in Braille or tactile format not seen

Recommendations :

Building Facilities – Water Units, Control Mechanisms

1. Every floor must have a water drinking unit easily accessible for wheelchair users and standing persons. Taps must be of lever type

and area around the unit must be kept dry to prevent slipping. Glasses must also be provided at accessible height.

2. Electrical switches and sockets must be placed at a height of 400-1200 mm from the clear floor space and a distance of 400 mm

from the room corners. Clear maneuvering space in front of the switches allows access by wheelchair users.



3. Minimum pressure to operate switches will ensure easy access for persons with upper limb constraints.

4. Clear contrasting of switches against the wall and information on switches in braille or tactile fomat will ensure easy access for

persons with low vision/ vision impairment

Refer CPWD Handbook 2015 – Sec 15.

Entry to Tehsil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation


Reception, Lobby

Stairs, Handrails,


Corridors, Rooms,

Doors, Toilets,

Cafeteria


Mechanisms

Signage


1. There is inadequate signage across the premises and signage provided is not as per accessibility standards

2. Signage discrepancies noted are listed below –

a. Signages are placed high, making it difficult for wheelchair users to read

b. Color contrasting of background and signs is not appropriate for reading by persons with low vision

c. Tactile and Braille signs are not available

3. Direction and warning signages are not provided. Most signage is informational - Names of rooms or officers. Pictorial and

audio signs are missing



Signage placed at a height, makes reading difficult for wheelchair users ; Font

Size inaccessible

Wire mesh on the information board and inappropriate fonts

makes most notices illegible.



16. Signage (Chapter 10 of CPWD Handbook)


Yes No

16.a Is there prominent visible signage using the

international symbol of accessibility,

identifying/advertising/signifying accessible

entrance and exit, reserved car parking, presence

of toilets for persons with disabilities, cloakrooms,

and availability of special services?

No Directional Signage guiding persons to car parking

areas and other rooms in the facility is missing;

Informational Signage indicating availability of special

services, warnings indicating hazardous location is

missing

16.b Does the signage size comply with not less than

60 mm for doors,110 mm for corridors and 200

mm for external use?

No Font size on corridors and room doors is not in

compliance with accessibility standards

16.c Are all visual signage in the facility provided with

Braille and Tactile supplements?

No No Braille and Tactile supplements provided

16.d Wherever possible, are Audio signage provided

along with Braille and Tactile signage?

No Audio, Braille and Tactile signages have not been

provided

16.e Are all Braille and tactile signage placed between

the height of 900 mm and 1500mm, with ideal

location at 1050 mm above finished floor level?

NA

16.f If braille and tactile signs are provided at a door,

are the signs located alongside the door at the

latch side?

Where tactile signs are provided at double doors

with one active leaf, are they located on the

NA



inactive leaf? Where tactile signs are provided at

double doors with two active leafs, are the signs

located at the right hand side of the door?

16.g Are the Braille specifications following the

handbook specifications?

NA

16.h Are Braille and Tactile floor plans provided, where

they are available for use of public?

No

16.i Are all visual signage in the building using high

colour contrast (See corresponding section 18)

No High color contrast has been used for signage (Refer

pic above), but it is not suitable for viewing by

persons with vision impairment.

16.j Is there adequate illumination of visual signage?

Yes Signages are well illuminated

16.k Are there both visual and auditory substitutes for

public address systems and LED Display board

information in the building

No



Recommendations :

Signage -

1. Clear and consistent signage across the office can greatly enhance accessibility of the premise.

2. Signage must be as per international symbols of accessibility. Along with Informational signage outside rooms, directional and

warning signage can also be provided to facilitate easy navigation.

3. Visual and audio signage, should be supplemented with braille and tactile signs to address needs of persons with different

disabilities.

4. Signage should be placed at anappropriate height (between 900-1500 mm, ideal 1050 mm) from clear floor space. It should be

of appropriate font size (greater than 60 mm on doors, 110 mm for corridors and 200 mm for external areas) to facilitate

reading by seated and standing persons.

5. High color contrast and consistent font type should be ensured to assist reading

Refer CPWD Handbook 2014 – Section 10



Entry to Tehesil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire

Evacuation


Reception, Lobby

Stairs, Handrails,


Corridors, Rooms,

Doors, Toilets,

Cafeteria


Mechanisms

Safety, Fire Evacuation


1. No fire safety and emergency evacuation plan has been drafted.

2. Alerting systems are not installed. Fire extinguishers and sprinklers were not seen in the building.

17. Emergency Evacuation


Yes No

17.a Is there an emergency evacuation provision in the

building?

No No emergency evacuation plan has been provided

17.b Does emergency evacuation provision takes into

account people with disabilities? If yes:

NA

Is there a step free or ramped accessible evacuation

route identified leading to the exit or the ramp or

to the refuge area?

No No evacuation route or refuge area has been identified

Is the alerting system both visual and audible? No No alerting system seen in the building



The alerting buttons are between 600 mm and

1200mm from the floor and have a high contrast

with the background wall.

NA

17.c On upper floors not connected by a ramp, a refuge

area has been identified and signposted for

wheelchair users. (Some buildings have fire lifts,

Check if one of it could be made evacuation lift.)

No No refuge area has been identified

Is there a directional signage leading to the refuge

area and the evacuation plans have the refuge area

marked on them?

All emergency and directional signage are

accessible (See corresponding section)

NA No signages have been provided

The refuge area has minimally a 900 mm x 1200mm

space for parking a wheelchair

NA

Are there smoke barriers around the refuge area

that can hold the smoke for at least one hour?

NA

Is there an audio and visual two way

communication system in the refuge area at the

height of 1000mm?

NA

Does the Stairs next to the refuge are minimally

1200mm wide?

NA

17.d Are evacuation plans prominently displayed on all

floors?

NA Recommended as above



The evacuation plans and building maps are

available in tactile braille formats.

Is the plan of right size and easy to read NA

Have the accessible evacuation route and the

refuge points been shown on the plan?

NA

Does The plan have ‘you are here’ point

identified on it?

NA

Does The plan contrast well with the background

wall?

NA

17.e Has the Staff been trained to assist persons with

disabilities in evacuation?

No Staff has not been trained on evacuation procedures

Are there evacuation chairs available ? No No evacuation chairs seen on the premise

Recommendations :

Safety & Fire Evacuation -

Fire evacuation plan needs to be prepared and shared with people in the office to help avert danger.


End of Part B


Annexure

Rooms Detail is given below :

Ground Floor

Room 1 Computer kaksh- Nakal Khatauni

Room 2 Matdata Panjikaran Kendra

Room 3 Nyayalaya Tehsildar, Jhansi

Room 4 Vishram Kaksh, Tehsildar

Room 5 Nyayalaya Nayab Tehsildar, Raksa

Room 6 Nyayalaya Nayab Tehsildar, Babina

Room 7 Nyayalaya Nayab Tehsildar, Badagaon

Room 8 Nyayalaya Nayab Tehsildar, Jhansi

Room 9 Nyayalaya, Upjiladhikari

Room 10 Ashulipik

Room 11 Vishram Kaksh, Upjiladhikari

Room 12 Rajasv Nireekshak, Jhansi

Room 13 Rajasv Nireekshak, Badagaon

Room 14 Registrar Kanungo, Pratham

Room 15 Registrar Kanungo, Dwitiya

Room 16 Rajasv (Bhoolekh)

Room 17 Meeting Hall


First Floor

Room 18 Rajasv Lipik/ tehsil diwas operator

Room 19 Poorti Nireekshak, Anubhag

Room 20 Rajasv Ankik (Sangrah Anubhag)

Room 21 Rajasv Nireekshak, Babina/Raksa

Room 22 Nazarat Anubhag

Room 23 Computer Lab

Room 24 Meeting Hall

Room 25 Prashasnik Adhikari, Tehsil, Jhansi

Room 26 Dead Stock Store room

Room 27 Abhilekhaghar

Room 28 Bandigriha

Website & webpage Accessibility Testing -

The following websitewas tested for accessibility. Reports attached for reference

1. Tehesil Divas, Government of Uttar Pradesh –http://tehsildivas.up.nic.in - Detailed report enclosed

2. The first page of the website itself requires a user id and password for login, which is not accessible to users.

http://tehsildivas.up.nic.in/

6/12/2016 Accessibility validation report for http://tehsildivas.up.nic.in/

http://try.powermapper.com/Reports/2db9d48d423a4b38b8f904dc02a90c2e/report/map.ACC.htm 1/4

This tab shows accessibility issues, indicating problems for older users, people with disabilities oraccessibility needs. Automated testing cannot detect all accessibility issues, so should be usedalongside human testing.

Level WCAG 2 Section 508 Key

A Priority A accessibility users will find it impossible to usesome pages

AA Priority AA accessibility users will find it difficult to usesome pages

PriorityDescription and URL Guideline andline number Count

Level A8 issues on 2 pages

Document title must not be blank. WCAG 2.0 A F25

For HTML pages change the TITLE element. For Officedocuments and PDF documents produced from Office, fill inthe Title in Document Properties before saving as PDF.

http://tehsildivas.up.nic.in/ 5

Identify row and column headers in data tables using THelements, and mark layout tables with role='presentation'.

Section 508 119…WCAG 2.0 A F91

Data tables allow screen reader users to understand columnand row relationships. Layout tables read cells as a series ofunrelated paragraphs with no tabular structure. Without THor ROLE, screen readers apply heuristics to decide whethera table is a layout table or data table. These heuristics varygreatly between screen readers, and are affected bybrowser being used, window size, and font size (so theoutcome is very unpredictable without TH or ROLE). If adata table has headers marked up using TD, then changethese to TH. If a data table has no headers, add THelements describing each row and/or column. If the table isonly used for layout add role='presentation' to the TABLEelement.

Impact on users:

JAWS Reading: Treats tables without TH and ROLE aslayout tables if the table contains cells above or belowcertain pixel sizes. This measurement is affected bybrowser window size, browser font size, and the

http://www.w3.org/TR/WCAG20-TECHS/F25.html

http://try.powermapper.com/Reports/2db9d48d-423a-4b38-b8f9-04dc02a90c2e/report/res/2.view.htm#err-l5c5-0


http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/guide-to-the-section-508-standards/web-based-intranet-and-internet-information-and-applications-1194-22




browser used.NVDA Reading: Applies a 'layout table' heuristic totables without TH and ROLE which varies dependingon the browser used and on the window size in somecircumstances.VoiceOver Safari OSX 10.9 Reading: Uses asophisticated heuristic on tables without TH andROLE, which is similar (but not identical) to theheuristic used by NVDA with Firefox.


http://tehsildivas.up.nic.in/tehdiv/default.aspx 118 124 154 195316 ...

IMG elements must have an ALT attribute. Section 508 119…WCAG 2.0 A F65

Add an ALT attribute describing each image, which screenreaders read aloud. Spacer images and purely decorativeimages should use ALT=''.

Impact on users:

NVDA 2015.2 FF40 Windows 7 Reading: Imageignored.JAWS 16.0.4350 FF40 Windows 7 Reading: Imageignored.WindowEyes 8.4 IE11 Windows 7 Reading: Imageignored.VoiceOver Safari OSX 10.10 Reading: Image filenameread out.VoiceOver Safari iOS 7.1 Touch: Image filename readout.SaToGo 3.4.96.0 IE11 Windows 7 Reading: Imageignored.


http://tehsildivas.up.nic.in/tehdiv/default.aspx 204

Scrolling MARQUEE text is very hard to read for low visionusers.

Section 508 119…WCAG 2.0 A F16

Replace the MARQUEE element with a static element like aSPAN. This allows low vision users time to read the text.


http://tehsildivas.up.nic.in/tehdiv/default.aspx 319 327

This form control has no programmatically determinedname.

WCAG 2.0 A F68Section 508 119…


























A programmatically determined name allows screen readersto tell the user what the control does. To add a name do oneof the following:

Use a LABEL element with the FOR attribute set to theID of the form controlWrap a LABEL element around the form controlAdd a TITLE attributeAdd an ARIALABELLEDBY attribute (not supported inall screen readers)Add an ARIALABEL attribute (not supported in allscreen readers)



This form has fields without LABEL elements or TITLEattributes.

Section 508 119…

Screen readers use LABEL elements or TITLE attributes todescribe form fields to nonsighted users. Without these,forms are very hard to use with a screen reader. Formsdesigned to be completed online shall allow people usingassistive technology to access the information, fieldelements, and functionality required for completion andsubmission of the form, including all directions and cues.



This page uses nested tables, which do not make sensewhen read in a screen reader.

WCAG 2.0 A F49

Add role='presentation' if the inner table is a layout table,otherwise modify the inner table to present the same datawithout nesting tables.


http://tehsildivas.up.nic.in/tehdiv/default.aspx 124 154 171 195316 ...

Use the LANG attribute to identify the language of the page. WCAG 2.0 A 3.1…

In HTML add a LANG attribute to the HTML tag, and in PDFset the language using Document Properties in Acrobat.This allows screen readers to pronounce words correctly.























http://www.w3.org/TR/WCAG20/#meaning-doc-lang-id







Level AA3 issues on 2 pages

Ensure that foreground and background colors have enoughcontrast.

WCAG 2.0 AA 1…

Some users find it hard to read light gray text on a whitebackground, dark gray text on a black background and whitetext on a red background.

The contrast ratio should be 3.0 or more for 18 pointtext, or largerThe contrast ratio should be 3.0 or more for 14 pointbold text, or largerThe contrast ratio should be 4.5 or more for all othertext

The foreground/background contrast ratio is 2 with 12 pointtext. http://tehsildivas.up.nic.in/

13

Use relative rather than absolute units in CSS propertyvalues.

WCAG 2.0 AA 1…

Absolute units are CM, MM, IN, PC and PT. When used withfonts PX is also considered an absolute unit, because it isn'trelative the user's preferred font size. Lowvision users, anda lot of people over 50, increase the browser default fontsize to make text easier to read. Absolute units ignore thisuser choice. Relative units like EM and percentages"stretch" according to the screen size and/or user's preferredfont size, and work on a large range of devices.

http://tehsildivas.up.nic.in/tehdiv/default.aspx 67 73 77

Use relative rather than absolute units in FONT SIZEattributes.

WCAG 2.0 AA 1…

Ideally you should CSS rules instead of FONT elements, Ifyou must use FONT elements use relative sizes likeSIZE="+1" or SIZE="1" instead of absolute sizes likeSIZE="1" Text must be resizable to allow lowvision users touse a larger default font size.



Expand all 11 issues

http://www.w3.org/TR/WCAG20/#visual-audio-contrast-contrast



http://www.w3.org/TR/WCAG20/#visual-audio-contrast-scale





http://www.w3.org/TR/WCAG20/#visual-audio-contrast-scale



