K— CHt.TICH HU TICH

UY BAN NHAN DAN

CQNG BOA XA HQI CHU NGHIA VIET NAM TiNH BA RIA WING TAU

DO lap - Ty. do - Hanh phfic

S6:2343/QD-UBND

Ba Ria-Viing Tau, ngay 05ihang4Onam 2015

QUYET DINH Ban hanh Nqi quy Try so' Tiep ding dan tinh BA Ria-Viing Tau

CHU TICH UY BAN NHAN DAN TINH BA RIA-VONG TAU Can cir Luat T6 chdc I-18i d'Ong than dan va tJ' y ban nhan dan ngay 26

thang 11 nam 2003; Can cu Luat Tiep ding dan nam 2013; Can cu Th6ng to s6 06/2014/TT-TTCP ngay 31 thang 10 nam 2014 cua

Thanh tra Chinh phu quy dinh quy trinh tiep cong dan; Can dr Nghi dinh so 64/2014/ND-CP ngay 26 thang 6 nam 2014 dm

Chinh phu quy dinh chi tiet thi hanh mOt so dieu cua Luat tiep cong dan; Can cu Quyet dinh s6 1982/QD-UBND ngay 17 thang 9 nam 2014 cua Uy

ban nhan dan tinh Ba Ria Wing Tau ye viec thanh lap Ban Tiep cong dan tinh Ba Ria-Veng Tau;

Can cir Quyet dinh s6 1060/QD-UBND ngay 20 thang 5 nam 2015 cua Chir tich Uy ban nhan dan tinh ye yiec ban hanh Quy trinh tiep ding dan tai Tru so. Tiep cong dan tinh Ba Ria-Wing Tau;

Xet de nghi cua Tnr6ng Ban Tiep cong dan Tinh tai t6 trinh se) A 8 /TT-BTCD ngay29 thang 9 nam 2015,

QUYET DINH

Dieu 1. Ban hanh kern theo Quyet dinh nay NO quy Try sa Tie') ding dan tinh Ba Ria-Wing Tau.

Dieu 2. Quyet dinh nay c45 hieu lk.rc ke tir ngay ban hanh. Dieu 3. Chanh Van thong Uy ban nhan dan Tinh, TnrOng Ban tiep cong

dan Tinh; Thu tnrong cac ca quan chuyen mon thu8c Tinh; UBND cac huyen, thanh ph6, can b45, cong chdc, cac ca quan, to chirc c6 lien quan tham gia tiep cong dan thueng xuyen tai Tru so. Tiep cong dan Tinh va cong dan den thu.c hien quyen khieu nal, to cao, kien nghi, phan anh tai Try s& Tie]) ding dan Tinh chiu trach nhiem thi hanh Nqi quy ban hanh kern theo Quyet dinh nay".

Noi nhan: - Ban Tiep ding dan Trung uong (b/c); - TTr TU; TTr HDND Tinh; - Chu tjch va cac Ph6 Chu tjch UBND Tinh; - Ban Nei Chinh Tinh dy, UBKT Tinh uy, Ban Dan vdn Tinh - VP Tinh ity; VP Doan DBQH va HDND Tinh; - UBMTTQVN Tinh va cac Doan the Tinh; - Cac co quan chuyen mon thu6c UBND Tinh; - UBND cac huyen, thanh PhO; C6ng an Tinh; - Dai Phat thanh truyen hinh Tinh; Bdo Ba rja - Vang tau; - Trung tarn Cong bao - Tin hoc Tinh; - Ltru VT-BTCD-PC (t4g0e-BTCD-NQ IS 20151

Nguyen Thanh 7inh

AN NHAN DAN CONG HOA XA HOI CHU NGHiA VItT NAM A RIA VUNG TAU Dqc Iap - Tv do - Hvnh phtic

NOI QUY TRU TIEP CONG DAN TINH BA RIA-VUNG TAU

(Ban hanh kem theo Quyjt dinh sa23zi9 /QD-UBND ngay 05 40 /2015 ceta Chu tich UBND unh Ba Ria-Viing Tau)

I. NHUNG QUY DINH CHUNG

1. Try so Tiep cong dan tinh BA. ,Ria-Viing Tau (poi tat la Try s6 Tiep cong dan) la noi tiep cong dan den khieu nai, to cao, kien nghi, phan Anh v6i Tinh uy, Doan dai bieu Quoc hOi, I-10i dong nhan dan Tinh, US, ban nhan dan Tinh.

2. Co quan, to chirc tham gia tiep cong dan thuong xuyen tai Tru s6 Tie') cong dan co trach nhiem thuc hien cac nhiem vv theo quy dinh cua phap ludt.

3. 'thong can thiep, du nghe vao viec khieu nai, to cao cua ngu6i khac.

4. Nghiem cam cong dan mang khaki hieu, bang roil; chat no, chat chay, vu khi, chat d6c, chat gay 6 nhiem moi tn.rOng, dich benh, chat con, chat kich thich khae; nhUng vat cong keng; &Ong vat vdo Try sa Tier) ding dan.

5. Nghiem cam moi hanh vi gay r6i an ninh, trat to tai Try sa Tiep cong dan; khong co tai noi, hanh dOng xuc pham danh dkr, uy tin dm co quan nha nuac, can b6 tiep cong dan, ngix6i thi hanh cong vv; khong kich dOng, loi keo, xuyen tac, vu khong, nam va, chiri rua, si nhvc, an noi ti() tkic va cac hanh vi khdc.

II. THOI GIAN VA LICH TIEP CONG DAN

1. Thai gian tiep cong dan:

+ Bu6i sang: tir 7 gie. 30 plult den 12 gi6 00 philt;

+ Buei chieu: tir 13 gi6 00 phut den 16 giO 30 phut;

2. Can b0, cong chirc ldm ding tac tiep cong dan thuOng xuyen tai Try s6 Tiep cong dan \Tao cac ngdy lam viec trong Man (trir thtr 7, Chd nhat va ngdy Le)

3. Lich tiep cong dan dinh kS, dm Chu tich Uy ban nhan dan Tinh &roc th6ng bdo bang van ban niem yet tai Try sa Tiep cong dan.

III. DOI veil Nu rem KHIEU N4J, TO CAO, KIEN NGHI, PHAN ANH

1. Quyen ciia wed khieu nai, to cao, kien nghi, phan filth:

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a. Trinh bay nOi dung khieu nai, to cao, kien nghi, phan anh.

b. Duoc huang dan, giai thich ve nOi dung khieu nai, to cao, kien nghi, phan anh cim minh.

c. Nhan thong boo ve ket qua xir ly khieu nai, to cao, kien nghi, phan anh;

d. Throng hop ngueti khieu nai, to cao, kien nghi, phan anh kh6ng thong thao tieng Viet c6 quyen sir dung ngtrOi phien dich.

d. Duoc tiep theo thin ter da clang ky tai Try so Tiep cong dan, trir tnremg hop dac biet se do nguad Chu tri buoi tiep dan quyet dinh.

e. Khieu nai, to cao ve hanh vi vi phom phap luat cua ngueti tier) cong dan.

f. Cac guy& khac theo quy dinh cua phap luat ve khieu nai, to cao.

2. Nghta vet cfia ngtroi khieu nai, to can, hien nghi, phan finh:

, a. Neu rO ho ten, dia chi va xuit trinh giiy to. tiry than, giay fry quyen(neu co).

b. Phai an mac chinh te, thai &In& muc, ton tong ngued del) cong dan; khong duoc dung quyen khieu nai, to cao, kien nghi, phan anh , kich dOng, gay roi tat tu, xuyen tac, vu khong, xiic pham danh du dm co quan Nha nuac, ngued thi hanh cong

c. Trinh bay trung thuc s,r viec, cung cap thong tin, tai lieu lien quan nOi dung khieu nai, to cao, kien nghi, phan anh; ky hoac diem chi xac nhan nhftng nOi dung trinh bay da duoc ngueti tiep ding d'an,ghi chep lai. Chlu trach nhiem tn.rac phap luat ye nOi dung khieu nai, to do, kien nghi, phan anh cua minh.

d. Truing hop nhieu nguiri cling khieu nai, to cao, kien nghi, phan anh ve mOt nOi dung thi phai cir nguiri dai dien de trinh bay nOi dung khieu nai, to cao, kien nghi, phan anh (tit 05 den 10 ngtreti thi cir 01 hoac 02 ngtred dai dien; c6 tren 10 ngueri thi c6 the cir them ngued dai dien nhung khong qua 05 ngued,). Vic dien phai the hien bang van ban, có charlcy dm tat ca ngueri khieu nai, to cao, kien nghi, phan anh.

d. Gift gin trot tor, ve sinh chung; khong duoc ti do di lai trong Try set Tiep cong dan.

e. ,Nghiem chinh chip hanh NOi quy tiep cong dan va huang dAn cua nguoi tiep cong dan; Khong duoc quay phim, ghi hinh, chup anh, ghi am khi chua duoc su thing cim Lanh dao Ban Tiep cong dan va can b0 tiep cong dan tai Try so Tiep cong dan.

f. Het giet lam viec, nguiri khieu nai, to cao, kien nghi, phan anh khong duoc ltm tai Try sa tiep ding dan.

Iv. DOI NTOI CAN BO LAM CONG TAC TIEP CONG DAN

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1. Khi tiep ding dan, phai dam bac trang phyc chinh te, deo the cong chirc, hoSc phit hien, bang ten theo quy dinh.

, 2. Co thai dO dung myc, ton trong cong dan, ling nghe, tiep nhan don khieu nai, to cao, kien nghi, phan anh, ghi chep day du chinh xac nOi dung ma ngutri khieu nai, to cao, kien nghi, phan anh trinh bay.

3. Yeu cL ngutri den khieu nai, to cao, kien nghi, phan anh neu rO hy ten, dia chi, xuat trinh giay 0 My than, giay uy quyen (neu co); co don trinh bay 0 rang nOi dung khieu nai, to cao, kien nghi, phan anh; cung cap tat lieu, thong tin can thiet cho viec tiep nhan, thy 1S, vy viec.

4. Giai thich cho ngutri den khieu nai, to cao, kien nghi, phan anh chip hanh chit trucmg, dtrtmg loi, chinh sach, phap luSt, ket luan, quyet dinh giai quyet da co,hieu lyc,phap lust dm ca quan c6 tham quyen; huemg can ngtrtri khieu nai, to cao, kien nghi, phan anh den dung ca quan hoac ngu&i co tham quyen giai quyet.

5. Trirc tiep )(ix 1S, theo tham quyen hoSc phan loai, chuyen dan, trinh n3tr6i c6 tham quyen xir 1y khieu nai, to cao, kien nghi, phan anh; thong bao ket qui xir 15, khieu nai, to car), kien nghi, phan anh cho ding dan.

6. You cL ngutri vi pham NOi quy tai nai tiep cong dan chim dirt hanh vi vi pham; trong tnremg hqp can thiet, 1Sp bien ban ye viec vi pham va yeu cAu ca quan chirc nang xir 1y theo quy dinh dm phap luSt.

7. Gia bi mat hy ten, dia chi, but tich oh ngtr6i to cao khi ngutri to cao co yeu ciu.

, 8. Duqc quyen tir ch joi khong tiep nhang tnrtmg hqp vi pham NOi quy tiep ding dan.

V. NITUNG TRUtiNG HciP TU. CHOI TIEP CONG DAN

1. Ngutri dang trong firth tang say do dung chit kich thich, ngutd mac benh tam than hoac benh khdc lam mat kha nang nhan thirc, lcha nang dieu khien hanh vi dm minh.

, 2. Ngutri co hanh vi de dya, Vic pham ca quan, 0 chirc, don vj, ngutri tiep cong dan, ngutri thi hanh ding vu hoSc c6 hanh vi khac vi pham NOi quy tiep ding dan.

3. Nguoi khieu nai, to cao ve vy viec da giai quyet dung chinh sach, phap lust, duqc,ca quan Nha nuac co tharn,quyen kiem tra, ra sok, thong bao bang van ban lan,cuOi amp va da,duqc tiep, hutmg clan, giai thich theo quy dinh nhung van c8 tinh khieu nai, to cao keo dai.

4. Ngueri dai dien hoSc ngu6i duqc try quyen khieu nai, to cao khOng hqp phap.

5 Nhang trutmg hqp khac theo quy dinh dm phap luSt.

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VI. XI 'IA? NHUNG TRIftING VI PHAM

1. Nhang ngutri vi pham NOi quy tiep cong dan va cac vi pham phap luat tai Try sO, Tiep ding dan thi tOy tnrOng hop Cl? the ma c6 the bi buec rOi khOi Try so Tiep cong dan hoac bj xir ly theo quy djnh cda phap

2. Ltrc luting bao vg buOi tiep cong dan c6 trach nhiem thi hanh menh lenh cua ngtrOi tiep cong dan, phOi hop chat the vai nguOi c6 tham quyn lap day du cac thu tuc buec nguOi vi pham phai rOi khoi Try sa Tiep cong dan hoac tien hanh xfr ly theo quy djnh cua phap lust./.

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