ux from 30,000ft (comp33512 - lecture 3 & 4 - 2012/2013)
DESCRIPTION
Website Link: http://ocw.cs.manchester.ac.uk/ux/category/week-2/ Video URL: http://youtu.be/WGO8RkxHW-Q Slides: http://www.slideshare.net/simon-harper/user-expereince-week-2-slides My definition (and this may evolve) would be: "User Experience is an umbrella term used to describe all the factors that contribute to the quality of experience a person has when interacting with a specific software artefact, or system. It focuses on the practice of user centred: design, creation, and testing, whereby the outcomes can be qualitatively evaluated using small numbers of users." Lecture 03 - 'UX the Ghost' -- here we will discuss your thoughts on what UX actually is, we'll discuss how this course defines it and analyse why. Finally, we'll discuss why UX is important, and you'll find out what the UX landscape looks like. Lecture 04 - 'It's Complicated...' -- people are complicated, they do things for seemingly no reason, they like things for seemingly no reason, their opinions change with their moods; people are complicated. Here we'll look at people from the perspective of their perception, cognition, and the factors which may confound our work -- discussing how we can understand these in the context of the computer systems they experience.TRANSCRIPT
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The User Experience
from 30,000ftCOMP33512
Week 02 – Lectures 03/03 Extra
Simon Harper
University of Manchester
Semester 2 – 2012/13
last update: February 6, 2013
The User Experience from 30,000ft 1 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Preamble Pop-Quiz
1. What is the significance Tom’s
Diner in your everyday life?
2. Why is Tom’s Diner significant
for the User Experience?
3. What properties of Tom’s Diner
makes it so significant?
4. Why does the significance of
Tom’s Diner represent ‘Good’
science?Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17
The User Experience from 30,000ft UX Discussion 2 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Discussion Topics # 1
‘Understanding, Scoping and Defining User Experience: A Survey
Approach’ (10 Marks) – this work will enable you to understand
the scope and the inconsistencies still present within the UX
domain. It will enable you to understand that the definition of UX
is not yet fixed and is someway based on the interpretation of the
practitioner.Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding,scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference onHuman factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URLhttp://doi.acm.org/10.1145/1518701.1518813.
The User Experience from 30,000ft UX Discussion 3 / 30
...expanded in ‘Discussion Topics’ (pg. 19)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
UX Emergence
I Human Computer Interaction;
I Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);
I Creation, Application, Testing;
I UX - Practical HCI (with Benefits).
The User Experience from 30,000ft UX 4 / 30
...expanded in ‘UX Emergence’ (pg. 29)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
UX Emergence
I Human Computer Interaction;
I Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);
I Creation, Application, Testing;
I UX - Practical HCI (with Benefits).
The User Experience from 30,000ft UX 4 / 30
...expanded in ‘UX Emergence’ (pg. 29)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
UX Emergence
I Human Computer Interaction;
I Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);
I Creation, Application, Testing;
I UX - Practical HCI (with Benefits).
The User Experience from 30,000ft UX 4 / 30
...expanded in ‘UX Emergence’ (pg. 29)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
UX Emergence
I Human Computer Interaction;
I Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);
I Creation, Application, Testing;
I UX - Practical HCI (with Benefits).
The User Experience from 30,000ft UX 4 / 30
...expanded in ‘UX Emergence’ (pg. 29)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The Importance of UX
I Users are NOT Silent;
I System conforms to User, not vice-versa;
I Systems are less concerned with generalisability;
I Systems are less concerned with measurable, tangibles;
I More holistic.
The User Experience from 30,000ft UX 5 / 30
...expanded in ‘The Importance of UX’ (pg. 31)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The Importance of UX
I Users are NOT Silent;
I System conforms to User, not vice-versa;
I Systems are less concerned with generalisability;
I Systems are less concerned with measurable, tangibles;
I More holistic.
The User Experience from 30,000ft UX 5 / 30
...expanded in ‘The Importance of UX’ (pg. 31)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The Importance of UX
I Users are NOT Silent;
I System conforms to User, not vice-versa;
I Systems are less concerned with generalisability;
I Systems are less concerned with measurable, tangibles;
I More holistic.
The User Experience from 30,000ft UX 5 / 30
...expanded in ‘The Importance of UX’ (pg. 31)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The Importance of UX
I Users are NOT Silent;
I System conforms to User, not vice-versa;
I Systems are less concerned with generalisability;
I Systems are less concerned with measurable, tangibles;
I More holistic.
The User Experience from 30,000ft UX 5 / 30
...expanded in ‘The Importance of UX’ (pg. 31)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The Importance of UX
I Users are NOT Silent;
I System conforms to User, not vice-versa;
I Systems are less concerned with generalisability;
I Systems are less concerned with measurable, tangibles;
I More holistic.
The User Experience from 30,000ft UX 5 / 30
...expanded in ‘The Importance of UX’ (pg. 31)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Modern UX
I More than just tangible factors;
I More than just functionality;
I Moments of Engagement;
I Touch-points;
I Unification of the Scientific and the ‘Romantic’;
I Objectivity Blended into Subjectivity;
I Measurable and intangible.
The User Experience from 30,000ft Modern UX 6 / 30
...expanded in ‘Modern UX’ (pg. 32)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Modern UX
I More than just tangible factors;
I More than just functionality;
I Moments of Engagement;
I Touch-points;
I Unification of the Scientific and the ‘Romantic’;
I Objectivity Blended into Subjectivity;
I Measurable and intangible.
The User Experience from 30,000ft Modern UX 6 / 30
...expanded in ‘Modern UX’ (pg. 32)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Modern UX
I More than just tangible factors;
I More than just functionality;
I Moments of Engagement;
I Touch-points;
I Unification of the Scientific and the ‘Romantic’;
I Objectivity Blended into Subjectivity;
I Measurable and intangible.
The User Experience from 30,000ft Modern UX 6 / 30
...expanded in ‘Modern UX’ (pg. 32)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Modern UX
I More than just tangible factors;
I More than just functionality;
I Moments of Engagement;
I Touch-points;
I Unification of the Scientific and the ‘Romantic’;
I Objectivity Blended into Subjectivity;
I Measurable and intangible.
The User Experience from 30,000ft Modern UX 6 / 30
...expanded in ‘Modern UX’ (pg. 32)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Modern UX
I More than just tangible factors;
I More than just functionality;
I Moments of Engagement;
I Touch-points;
I Unification of the Scientific and the ‘Romantic’;
I Objectivity Blended into Subjectivity;
I Measurable and intangible.
The User Experience from 30,000ft Modern UX 6 / 30
...expanded in ‘Modern UX’ (pg. 32)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Modern UX
I More than just tangible factors;
I More than just functionality;
I Moments of Engagement;
I Touch-points;
I Unification of the Scientific and the ‘Romantic’;
I Objectivity Blended into Subjectivity;
I Measurable and intangible.
The User Experience from 30,000ft Modern UX 6 / 30
...expanded in ‘Modern UX’ (pg. 32)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Modern UX
I More than just tangible factors;
I More than just functionality;
I Moments of Engagement;
I Touch-points;
I Unification of the Scientific and the ‘Romantic’;
I Objectivity Blended into Subjectivity;
I Measurable and intangible.
The User Experience from 30,000ft Modern UX 6 / 30
...expanded in ‘Modern UX’ (pg. 32)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Differences
Table 1. ‘Differences among countries of residence’; pg. 33
The User Experience from 30,000ft Modern UX 7 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The UX Landscape – Statements
Table 2. ‘Twenty-three statements about UX sorted by mean agreement’; pg. 34
The User Experience from 30,000ft Modern UX 8 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The UX Landscape – Comments
Table 3. ‘Analysis of the comments on the picked definitions’; pg. 35
The User Experience from 30,000ft Modern UX 9 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The UX Landscape – Definitions
Table 4. ‘Five definitions used in the survey’; pg. 36
The User Experience from 30,000ft Modern UX 10 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The UX Landscape – Definitions
Table 5. ‘Distributions of the Preferred Definitions’; pg. 38
Figure 6. ‘Definition Preference by Work Place’; pg. 38
The User Experience from 30,000ft Modern UX 11 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
The UX Landscape – Timespans
Table 5. ‘Time spans of user experience’; pg. 35
The User Experience from 30,000ft Modern UX 12 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
My View
1. Collects people, methods, tools, and techniques from the
wider human factors domain and combines them for practical
application;
2. UX is Practice and Application NOT a Primary Research
Domain;
3. UX is a Secondary Field of study which may show
Emergence;
4. Umbrella term for a Multitude of Specialisms;
5. UX is Observable; further
6. UX describes a software artefact in and holistic way, NOT a
‘layer’ in the route to development.
The User Experience from 30,000ft Modern UX 13 / 30
...expanded in ‘My View’ (pg. 37)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
My View
So, my definition (and this may evolve) would be:
“User Experience is an umbrella term used to describe all the
factors that contribute to the quality of experience a person has
when interacting with a specific software artefact, or system. It
focuses on the practice of user centred: design, creation, and
testing, whereby the outcomes can be qualitatively tested
evaluated using small numbers of users.”
The User Experience from 30,000ft Modern UX 14 / 30
...expanded in ‘My View’ (pg. 37)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Let’s Have a Break!
Back in 10 Minutes!
Come see me now if you have
Questions Regarding this Lecture!
The User Experience from 30,000ft Modern UX 15 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
People & Computers
Jef Raskin
“Humans are variously skilled and part of assuring the accessibility
of technology consists of seeing that an individual’s skills match
up well with the requirements for operating the technology. There
are two components to this; training the human to accommodate
the needs of the technology and designing the technology to
meet the needs of the human. The better we do the latter, the
less we need of the former.”
The User Experience from 30,000ft People & Computers 16 / 30
...expanded in ‘It’s Complicated!’ (pg. 64)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Perceiving Sensory Information – Vision
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
The User Experience from 30,000ft People & Computers 17 / 30
...expanded in ‘Perceiving Sensory Information’ (pg. 65)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Perceiving Sensory Information – Hearing
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
The User Experience from 30,000ft People & Computers 18 / 30
...expanded in ‘Perceiving Sensory Information’ (pg. 65)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Perceiving Sensory Information – Touch
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
The User Experience from 30,000ft People & Computers 19 / 30
...expanded in ‘Perceiving Sensory Information’ (pg. 65)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Perceiving Sensory Information – Smell (Chemical)
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
The User Experience from 30,000ft People & Computers 20 / 30
...expanded in ‘Perceiving Sensory Information’ (pg. 65)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Thinking and Learning – Attention
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
The User Experience from 30,000ft People & Computers 21 / 30
...expanded in ‘Thinking and Learning’ (pg. 69)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Perceiving Sensory Information – Memory
M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &Wilkins, Philadelphia, PA, 3rd ed edition, 2007.
The User Experience from 30,000ft People & Computers 22 / 30
...expanded in ‘Thinking and Learning’ (pg. 69)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Perceiving Sensory Information – Exploration
The User Experience from 30,000ft People & Computers 23 / 30
...expanded in ‘Thinking and Learning’ (pg. 69)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Explicit and Implicit Communication – Explicit / Overt
Figure 19. ‘Visualising Words’; pg. 73
The User Experience from 30,000ft People & Computers 24 / 30
...expanded in ‘Explicit and Implicit Communication’ (pg. 72)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Explicit and Implicit Communication – Implicit / Covert
Figure 14. ‘iOS Development’; pg. 59
The User Experience from 30,000ft People & Computers 25 / 30
...expanded in ‘Explicit and Implicit Communication’ (pg. 72)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Input and Control – General
Keyboard: The primary input device which enables control of
everything via scan codes;
Cursive: Pen based naturalistic input;
Pointing: Mice and trackballs etc.;
Force F/B: Physical feedback;
Speech: Speech to text recognition and control;
Touch: Touch screens, pads, and tablets - including touch
gestures – iPad;
Gesture: 3D gesture recognition - Xbox.
The User Experience from 30,000ft Input and Control 26 / 30
...expanded in ‘Input and Control’ (pg. 74)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Input and Control – Specialist
HOM: Different ways to point;
Blink: Different ways to click;
Gaze/Eye: Different ways to point;
Haptic: Different kinds of feedback;
Immersive: VR;
Suck/Blow: Pressure switches - boolean input;
The User Experience from 30,000ft Input and Control 27 / 30
...expanded in ‘Input and Control’ (pg. 74)
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
UX Pop Quiz for next week...
1. What is the key focus of HCI?
2. What is the purpose of the UX specialist?
3. What is User Experience and how is it applied?
4. If there are no 100% correct answers in UX, how do we
decide what is right and what is wrong?
5. What are the five key properties of UX?
6. Pick one input modality and describe it.
7. What are the four main sensory channels, and briefly explain
them?
The User Experience from 30,000ft Wrapping Up 28 / 30
...expanded on pg. 40 and on pg. 79
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
To Do for next week...
1. UX Pop Quiz (pg. 40) Discuss Next Week; and
2. Read your notes up to the end of ‘It’s Complicated!’
(pg. 79), ’Building Under the Umbrella’ we’ll be looking at in
a couple of weeks.
The User Experience from 30,000ft Wrapping Up 29 / 30
UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up
Any Questions?
Simon Harper 2.44 Kilburn Building
0161 275 0599 (OR x50599)
Office Hours: Friday 14:00–18:00
Figure 93. ‘Simon Harper –Your Mild-Mannered CourseTutor’; pg. 326
The User Experience from 30,000ft Wrapping Up 30 / 30
...expanded in ‘Contact’ (pg. 326)