ux best practices for ecommerce websites

Download UX best practices for ecommerce websites

Post on 27-Jan-2015




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San Diego ecommerce meet-up presentation held on March 20, 2014 at Miva Merchant


  • 1. ecommerce and UX Best Practices Donna Sandsmark, Miva Merchant

2. Real-world example Hi Donna, Wanted to get your thoughts on a UI issue. When a business creates an RFI, the system puts them on the first tab of the form and instantly reflects an error message (on required fields) even though they really hadn't started inputting yet....and each tab they go to another group of errors will show at the top throughout the same form before filling anything out. (See attached) Q: Not sure if that is a good thing or bad thing but have some concerns that showing errors before a user even starts data entry can be agitating to a user? Just curious on your user experience and thoughts on the subject. 3. Here is the user experience 4. Some decisions are not that easy Form Labels: http://attardi.org/labels/ Everyone loves a sale 5. What is UX UX is User Experience The core principle is to know your users and build a superior experience by their standards There are best practices but every website solution is unique ecommerce provides many challenges because of the very nature of users interaction with the site, such as locating products and navigating the checkout process 6. The UX process Research gather detailed data about users Create User Profiles/Personas Define the key objectives of the user Detail the key user journeys Design and Develop for user goals Conduct user Testing 7. Why care about UX? Your Customers Will Respond To A First-Rate User Experience: Improved user experience translates into measurable benefits for companies that provide it. Consumers have options, and will opt to your ecommerce site only if it provides a superior UX experience (and the opposite is true) UX is the equivalent of traditional retail establishments customer service 8. Benefits of positive UX for ecommerce sites More customers will be willing to purchase. 14.4% more customers are willing to continue purchasing from an ecommerce site if they had a positive user experience than companies in the same industry that offer a poor customer experience. More customers will resist doing business with competitors. Companies that offer the best UX experience in their industries have 15.8% fewer customers likely to do business with a competitor. More customers will recommend you. Companies with the highest UX experience scores have 16.6% more customers who are likely to recommend their products or services compared with their lowest-scoring competitors. Reference: Best Practices In User Experience (UX) Design report by Forrester Research Inc. 9. UX Best Practices - resources http://www.nngroup.com/articles/e-commerce-usability/ http://spyrestudios.com/usability-best-practices-for-ecommerce-websites/ http://uxdesign.smashingmagazine.com/2013/11/11/guidelines-navigation- categories-ecommerce-study/ http://uxdesign.smashingmagazine.com/2012/09/04/the-state-of-e- commerce-checkout-design-2012/ 10. Summary UX is crucial for ecommerce success. Since a happy customer will most likely return, making the experience a positive one must be one of the main objectives for online stores. Also, we should keep in mind that while adhering to UX guidelines and best practices is a must, every store and their customers (users) are unique. That is why constant usability testing and collecting customer feedback must be an ongoing activity for any e-commerce website. 11. Thank you Q&A First question: what is the score of the SDSU Game?