User generated content

Pourtoutvousdire.comDove EU web sites

Benjamin LongIT Business partner Marketing

Unilever

With 400 brands spanning 14 categories of home, personal care and foods products, Unilever is one of the largest FMCG (fast moving consumer goods) company. No other company touches so many people's lives in so many different ways.

150 million times a day, someone somewhere chooses a Unilever product. From feeding your family to keeping your home clean and fresh, our brands are part of everyday life.

Unilever's mission is to add vitality to life. We meet everyday needs for nutrition, hygiene, and personal care with brands that help people feel good, look good and get more out of life.

Unilever – Our brands

Pourtoutvousdire.com

Unilever’s consumer web site with the most traffic. 3rd recipe web site, 4th female portal in France. Part of the French consumer relationship marketing program.

Pourtoutvousdire.com

The site features: Articles, tips Games News e-coupons Coaches Shop Forums and moderated chats Community features (membership, profile,

private mail) Newsletter Goodies

The “pourtoutvousdire” program also featuresa printed magazine.

The program is tightly linked to the CRM activitiesof the Unilever brands in France.

Pourtoutvousdire.com – User generated contentTips

Consumers can share their own tips on nutrition, health, beauty, etc. Tips are straightaway published on the site and moderated a posteriori by a PTVD

editor. Tips from consumers are separated from the brand tips.

Pourtoutvousdire.com – User generated contentRecipes

The site features a 4000 recipes database, of which 1000 have been written by consumers.

Consumers recipes are published straightaway and are moderated a posteriori. Moderation consists in checking the quality of the recipe, spell checking, adding a

food shot. You can rate recipes,

post a comment, send a mail tothe recipe author.

Recipes does not necessarilyrely on Unilever products.

Pourtoutvousdire.com – User generated contentRecipes

You can also submit recipe requests.

Other consumers can say they are alsointerested in your request.

…hopefully, somebody will write the recipefor you!

Pourtoutvousdire.com – User generated contentRecipes

Pourtoutvousdire.com – User generated contentForum + chat

Forums: Topics: either free or a brand manager suggests a topic to the community All forums are moderated

Chats: Part of the activation strategy of the brands Invite popular people (ex: Fabien Pelous, player in the French rugby team) Moderated chat

Dove.com - Forum

Campaignforrealbeauty.com Features a forum on all country sites (over 30 sites, over 30 languages) 4 topics are proposed to the consumers, different from country to country.

UK: body image, older woman, unconventional looks, my views on the onslaught film

Germany: body image, mothers and daughters, action for more self esteem, beauty ideals in our society, my views on the onslaught film

Opportunities, challenges, risks

Opportunities Gather direct insights on product launches, brand perception Build a closer relationship with the consumer Generate traffic, increase the number of visits per month for one visitor Use the creativity of consumers Enrich the content of the site at little cost

Challenges & issues Moderation of forums in multiple languages (25 languages in Europe!) Organisation (global projects vs. local responsibility for consumer activation) Different data privacy regulations in different markets Amount of data to process to collect insights Costs for both implementation and maintenance Value for money? (define success criteria, measure success, ROI)

Risks Lose control of the brand message Damage reputation, harm brand image Regulation infringement (data privacy regulation, copyright)

Benjamin Long

IT Business Partner Marketing

Dammtorwall 15

20355 Hamburg

Phone: 040 / 3490 3236

Mobile: 0173 / 630 1329

benjamin.long (at) unilever.com

www.unilever.com