USA

Brazil

Argentina

Chile

Peru

Venezuela Colombia

Revenue by geographic areas

Nordic Countries 47%Rest of Europe 24%America 29%

Sweden

FinlandNorway

DenmarkUnited Kingdom Poland

Slovakia

RomaniaCzech Republic

Estonia

Hungary

Skanska UK

Skanska UKResults: 2011

£m

Revenue: 1,222

Operating income: 40.4

Operating margin: 3.3%

Order bookings: 878Order backlog: 1,891

Civil Engineering

Our Civil Engineering team undertakes a wide variety of major infrastructure works throughout the UK.

Piling, Foundations and Ground Engineering

Our Piling, Foundations and Ground Engineering business undertakes some of the most challenging ground engineering projects in the UK, which includes building, infrastructure and ground stabilisation schemes.

Utilities

Skanska Utilities work on multi-utility infrastructure schemes in the telecommunications, gas, electricity and water sectors.

Infrastructure Services

Skanska Infrastructure Services covers urban regeneration, highways improvements & maintenance, external works and landscaping, exterior lighting, building and civil engineering in the rail environment.

Our Building – London & South East Operating Unit undertakes schemes in the Private and Public Commercial sectors as well as in Education, Residential, Private Health and the Data Centre Market.

Building – London & South East

Building – Central & Regions is responsible for all building projects in selected regions.  Where a project is carried out under PFI/PPP, excluding Education, this is also undertaken by Building – Central & Regions irrespective of location. Like Building – London & South East, they also undertake schemes in the Commercial and Education sectors as well as the Public and Private Health market, Custodial, Defence, Data Centres and Residential.

Building – Central & Regions

Facilities Services

Facilities Services provides facilities management solutions throughout the UK, supporting Skanska projects and the wider market.

Specialists includes our M&E Engineering and ICT installations, Ceilings, Partitioning & Decorative Plasterwork and Steel Decking operations.

Specialists

0 0 0 0 0Zero loss-making projects

Zero environmental incidents

Zero accidents

Zero ethical breaches

Zero defects

The Challenge • Each Operating unit, has traditionally developed and maintained

it’s own individual and separately accredited management system.

• Each management system sits on a separate IT platform and is hosted through individual intranet sites.

We needed • One management system containing policies, processes,

procedures common to all operating units

• A single accreditation body (LRQA)

• A common IT platform (Triaster)

The journey

May 2010

Dec 2010

Dec 2011

Sept2012

• Project plan produced• Implementation team

established• IT platform agreed and

Triaster engaged • Protocols produced

• Process owner groups established

• 80 % of Common processes produced

• Online training material produced

• Common processes made available

• OU specifics agreed and added

• Business Process Quality Manager appointed

• Stage 1 assessment completed

• System launched in each OU

Introduction to – Our way of working