compliance recall code: 37m2 · usa 2012 2019 beetle usa 2012 2019 beetle convertible usa 2015 2019...

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved. November 2019 37M2 Page 1 of 30

Compliance Recall Code: 37M2

Subject Shift Lever Micro Switch

Release Date November 19, 2019

Affected Vehicles

Country Beginning

Model Year

Ending Model Year

Vehicle

USA 2012 2019 BEETLE USA 2012 2019 BEETLE CONVERTIBLE USA 2015 2019 GOLF USA 2017 2019 GOLF SPORTWAGEN USA 2015 2019 GTI USA 2011 2018 JETTA CAN 2012 2018 BEETLE CAN 2012 2018 BEETLE CONVERTIBLE CAN 2015 2019 GOLF CAN 2015 2019 GOLF SPORTWAGEN CAN 2015 2019 GTI CAN 2011 2017 JETTA

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.” If Elsa shows other open action(s), inform your customer so that the work can also be completed at the

same time the vehicle is in the workshop for this campaign.

Problem Description Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with FMVSS and CMVSS 114; Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in "P" Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.

Corrective Action Install an additional switch and circuit board. Precautions If this condition is present in the vehicle, an audible warning sound and failure message may

appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent "P" Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected.

Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.

November 2019 37M2 Page 2 of 30

Parts Information Parts Control Type: Allocation

Parts allocation will occur once a week for the part numbers below with planned delivery on Thursday’s. Please review your UOL value in POC to see what your weekly allocation amount will be.

Initial Allocation: YES

Dealers will be sent an initial allocation prior to customer notification. If no initial allocation was received, please reference the Repair Projection Tool (below) to view your potential VIN population.

Criteria Part Number Description Qty. per Vehicle Ordering Method

01,02,03 5Q0-713-128-A Kit 1 Allocation

Repair Projection Tool (right click to open):

Code Visibility Since August 27, 2019, affected vehicles were listed on the Inventory Vehicle Open Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web). A list was not posted for dealers who did not have any affected vehicles.

Since August 27, 2019, this campaign code showed open on affected vehicles in Elsa.

Since August 27, 2019, affected vehicles were identified with this campaign code in the VIN Lookup tool at www.vw.com and on the NHTSA VIN lookup tool at www.safercar.gov.

Owner Notification Owner notification will take place in November 2019. Owner letter examples are included in this bulletin for your reference.

Additional Information Please alert everyone in your dealership about this action, including Sales, Service, Parts and Accounting personnel. Contact Warranty if you have any questions. IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS

New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.

Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.

Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete. Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

http://www.vwhub.com/http://www.vw.com/http://www.safercar.gov/Data

Copy and paste Data from the Allocation FileRemove VIN duplicates (Column C)Create a Pivot Table with Rows = Dealer Code and Values = Count of VINAdd column for Facing PDC & Vlookup for the Dealer Codes Facing PDCs (Copy & Paste as Values)Delete all other information & verify formulaIndiate replacement rate in Cell L1Replacement Rate:1

Row LabelsFacing PDCCount of VIN

401015041078

1FERROR:#N/A30

4010150410886

40101604101300

4010170410983

40102304101621

4010250410594

4010330410600

4010360410558

4010410410355

4010420410689

4010520410525

4010540410507

4010570410484

4010590410767

4010650410679

4010670410818

4010780410737

4010790410868

4010800410945

4010810410379

40108404101015

4010860410407

4011020410454

4011060410650

4011110410520

4011210410797

4011250410283

4011270410310

40112804101061

40120604101131

4012070410387

40121404101072

4013010410191

4013060410864

4013120410176

4013140410355

4014040410580

4014120410191

4014190410217

4014200410259

4014220410381

4014250410517

4014260410251

401909041053

401J14041058

4021040402223

40210504021613

4021070402662

40212004022182

4021250402719

4021260402577

40213004021051

40213104023026

4021320402799

4021330402861

4021460402835

40214704021318

4021490402902

4021520402169

4021540402414

4021560402756

4021600402465

40216204028

40216304021043

40216504021496

40216804021018

4021700402470

4021730402730

40217404021234

4021750402533

4021810402788

4021970402451

4022000402362

40220104021543

4023000402206

4023010402435

4023080402254

4023150402456

40232004021369

4023260402419

402334040277

4023380402243

4024020402927

4024050402101

4024060402586

4024070402317

40240804021932

40240904021181

40241504021119

402417040277

4024200402991

4024250402303

40242804021070

4025030402417

4026070402802

4026100402604

4026110402616

4026120402342

40261604021034

4026170402595

40262104022

4026290402552

4026330402272

4026350402411

4026410402614

4026450402701

4026480402460

4026500402230

4026510402259

4026530402236

4026550402181

4027000402185

4027070402359

4028020402101

4028030402328

40280504021007

4028060402704

4028070402213

4029020402571

4029090402102

402B1104021

40305004026

4030540402675

4030550402885

4030580402547

40306004021019

4030680402652

4030760402432

4030780402211

4030820402394

4030830402200

4030880402390

4030910402353

403100040219977

4031020402543

40311204021438

4031150402171

4031200407598

4031250402727

40312804021447

40313904071104

4031410402131

4031430402746

4031450402685

4031460402269

4031470407548

4031500407826

40315204022477

4031550402581

4031630407665

40316404071079

4031700402552

4031920402737

4031950407243

4031960402957

40320004071639

40320304071047

4032070407795

4032130407594

40323004071101

40323404071258

4032350407657

4033000407493

4033010402584

4033020402650

4033110402800

4033130402493

40331804074

403319040229

4033220402568

4033240402420

40332504021125

4033260407579

4033280402779

4033320402321

4033400402826

40396104023

40399804022

403J01ERROR:#N/A45

4042000405650

4042010405520

4049010426324

4049020410129

404903040796

4049040426160

4049050422229

4049060422288

4049070422219

4049080414188

4049090414211

4049100402129

4049120402105

4049130402133

4049140402187

4049160402238

4049170407125

4049180405253

4049190405174

4049200405198

4049210407268

4049220407117

4049230410216

4049240410117

404931040714

4049370402123

4049380405121

4049390405181

40494004148

404941041065

404942041010

404943042219

404944042662

404946042634

404948041423

404949040272

404950040754

40499104021

4049920422124

404993040510

404996040557

40499704101

4049980422137

4049990405117

40501204051518

40501304051624

40501404054245

4050150405791

40502104051383

4050220405931

40502404051284

4050250405558

4050270405528

4050280405572

40502904052914

40503604051144

4050380405775

40504104051705

40505104051394

40505204051333

40505304051715

4050630405898

4050640405947

4050650405339

405067040527

40506804053224

4050690405882

40507104051274

40507204051400

40507304053109

40507404052557

4050750405948

4050790405666

40508004051271

40508904051920

4051110405953

4051190405321

4051370405586

40514004051110

40514604051985

405147040539

4052190405994

40522404052772

40523104051669

40523204051382

4052340405981

40524004052447

4052420405907

4052440405875

40524504051792

40524804052006

40524904051396

40525004051634

4054180405870

4054200405479

4054210405276

4054250405572

4059090405121

405920041489

405J07040578

40610304101047

4061060410693

4064010410984

4064040410389

40641404102

406415041011

4064160410759

40641804101000

4064190410873

4064200407809

4064220410410

406423041035

40643404101079

4064360410626

4064440410678

4064450410413

4064470407606

40644904101150

406455040795

4064560407445

4064610410732

4064620410374

40647504071268

4064790407634

40648204101240

4064830407656

40648504101341

406493041043

4064960410556

4064970410937

4065020410301

40650604101599

4065200407686

4065210407297

4065280410285

4065290410965

4065300410792

4065310410392

4065320410730

4065340410256

40653504101083

4065370407345

406909041082

40699104222

40699904104

4071110407967

4071130407344

4071290405750

40713404051442

407135040563

40720104051210

40720704052307

407209040750

40721104051516

4072120405884

4072150405367

40721804052443

4072210405795

40722904051568

40723904051929

40724004051789

4073130405206

4073170405237

4073200405832

40732104051000

40732204051385

40732504051490

4073410405865

40734304051145

4073460405377

4073500405493

4074030407434

4074180407640

4074300407398

4074320407693

4074340407333

40743704071278

40743904141022

40745504071465

40745804071630

40745904071456

40746004141273

407909040569

408056041026

408057041021

4080600410460

4080620410813

4080660410465

4080760410804

4080800410942

4080810410544

4080820410353

40808304101039

4080840410878

4080860410705

4080870410634

4080910410777

4080920410470

4081030410816

40810404101118

4081100410107

40811204101338

4081230410819

4081260410746

4081390410731

4081450410632

40814804101266

4081490410798

4081500410636

4081510410773

4081520410882

4081550410894

40815604101569

4081570410615

4081580410595

40816004101149

4082030410935

4082090410981

4082120410935

4082130410711

4082160410750

4082170410468

4082210410650

4082230410898

40822704101170

40822804101211

40823004101193

4082340410330

4082450410590

40825204101285

408253041012

4082580410943

40826104101088

4082650410454

40826904101054

40827804101218

4082810410877

40828204101363

4082830410632

4082840410260

4082870410415

4082880410135

4082900410125

40829204101394

4082950410788

408302041097

4083030410327

4083070410454

408308041071

4083100410765

4083130410596

4083150410533

408316041064

4083170410923

4083210410477

4083300410820

4083350410205

4083370410550

40833804101292

4083410410803

40835304101086

40835604101004

40835704102

40835804101280

4083660410575

4083760410603

4083810410646

4083820410837

408383041042

4083960410800

4089090410128

408A8504101

4091020410810

40910304101655

409104041014

40910604101117

4091090410781

40911304101130

4091170410868

4091350410763

4091380410941

4091410410647

4091450410988

4091460410757

40914904101192

4091500410833

4091510410918

4091520410785

40915404101354

4092100407860

40921604071086

40921704071431

40921804071025

40921904071036

40922004071419

40922104071813

4092260407555

4092280407518

4092320407541

40925004071123

40925704071093

40925804071981

4092590407956

40926004071174

4092610407973

4092690407523

40941204073027

4094150407937

40941604072257

40941704071393

40942204071145

4094270407492

4094290407493

4094320407570

4094340407552

4094360407556

40944604071212

40944904071823

4094510407892

4094530407864

4094550407688

40945904071134

40946004071797

409461040712

4094620407895

4095140407396

4095170407269

4095190407510

4095200407227

4095210407225

4095340407280

409909040761

4191150426341

4191160426389

4191200426464

41912404221

41912704261446

4192200426154

4192220426146

4192320426264

419233042656

41923404266

4192350426245

4193030426691

41940004222772

41940404221469

4194100422560

41941904222836

41942004221342

4194270422342

419909042248

42000104142091

4200020414919

4201010414835

42011104141262

4201120414544

42011304141938

4201140414200

42012904141190

4201300414731

4201380414316

4201440414559

4201490414854

42015004141514

42015104146

4201560414940

4203090414947

4203140414379

4203240414364

42032504141214

4205040422195

4207040402188

42101204221156

4210260422596

4210290422249

42175504222

4221030422144

42210404221360

4221050426429

42211004223122

42211604221366

42212604221987

42212804221990

4221290422566

4221330422225

42213404221462

4221400422972

42214204221098

42214304229

42214704221819

42215104223014

42218004221961

42218604221480

4221880422850

42219404221600

4222010422307

42220204222134

42220704221873

42222204221942

42222804221042

42223104221748

42223204221911

42223404221517

4222360422981

42223804222700

42250004221587

42250204221311

42250304223087

42250604221736

42250704222395

42251404228

42251604221649

4225180422746

4225200422781

4225210422438

42252504222

42252904221927

42253004221388

42253104221029

422533042255

42253904221340

42254004221220

42256304222991

422575042268

42257704227

42258004224865

42258504221267

42259204221292

42259504222229

42259704221440

42259904221379

42260004222538

42260104221279

42260204221397

4226030422712

42260604221998

42260704222221

422753042237

4229090422129

422J030422144

4230100426300

4230380426210

4230410426849

4230420426310

4230480426614

42305404221

4230630426927

42306904261579

42307304261260

4230740426554

42330304261102

4233040426114

4233050426911

4233120426372

4233130426810

42331704224

42332004261457

4233210426907

4233220426510

4233240426594

4233290426681

42333504261143

42333704261531

4233390426484

4233420426593

42334404261409

42334504261188

4233470426480

4234130422513

423909042655

42410204021021

42412204021253

42412504021278

4241400402721

42415404022433

4241650402850

4241660402995

4241680402766

42417104021628

4241720402951

4242180402721

4242230402644

42422404021294

4243130402888

4243260402253

4243290402502

4243390414942

4250060414411

4250140414654

42501604141684

42501804142066

4250230414469

425024041469

42503004141631

42503104142159

42503804142387

42504704141878

4250490414645

42505504141435

42506804141157

42507304142639

42508304142345

42508504141517

42508904141818

42509204141626

4250930414355

425099041443

4251000414230

42510604143

4251170414808

42512904143084

4251410414215

42514504142278

42515204141786

42515504142078

42515604141773

42515704142663

42515804141982

42515904143789

42516104142417

4251620414990

4251630414449

42516404141202

42516504141278

425167041462

42516804141235

42516904141894

4251700414777

4251710414531

4251720414484

4251730414702

4252050414693

4252090414555

4252160405646

4253550414621

4253710414575

4253720414608

4253730414790

42541604141511

4254200414851

42543504143004

42543604141544

4256120414694

4256420414795

42564604141240

4256470414672

4256490414513

4256500414660

4256510414350

425909041478

425J070414193

425J2104143

42600204261209

42600404261202

42602404261326

42602604262398

42602704261765

4260300426616

4260310426936

4260430426414

4260470426150

4260500426719

42606104261019

42606204261598

426065042697

42607104261466

42607404261345

42607804261642

42608404261745

42608504261479

4260860426991

42609304262062

4260970426826

4260980426121

42610104261348

42610504261057

42610604264636

4261090426550

4261110426682

4261130426691

4261140426746

42611504261248

4261160426733

4261180426676

426J03042631

4809801ERROR:#N/A7

491102ERROR:#N/A1

49197204024

4919740402505

491975040217

491988ERROR:#N/A1

491989ERROR:#N/A13

491991040241

491992ERROR:#N/A1

491993ERROR:#N/A11

4949910ERROR:#N/A1

4949930ERROR:#N/A60

4949940ERROR:#N/A26

4949950049910

4955000ERROR:#N/A1

4957000ERROR:#N/A1

4958000ERROR:#N/A2

4959000ERROR:#N/A5

496024ERROR:#N/A3

496078ERROR:#N/A581

496079ERROR:#N/A31

496102ERROR:#N/A4

496156ERROR:#N/A106

496159ERROR:#N/A1

496168ERROR:#N/A4011

496169ERROR:#N/A1

496178ERROR:#N/A1192

496179ERROR:#N/A1220

496208ERROR:#N/A60

496278ERROR:#N/A1

496325ERROR:#N/A79

496335ERROR:#N/A6

496403ERROR:#N/A66

496408ERROR:#N/A1

496494ERROR:#N/A3

496495ERROR:#N/A1

496496ERROR:#N/A78

496497ERROR:#N/A886

496499ERROR:#N/A4

496503ERROR:#N/A30

496529ERROR:#N/A52

496530ERROR:#N/A45

496641ERROR:#N/A19

496648ERROR:#N/A1

496996ERROR:#N/A107

497000ERROR:#N/A2025

497986ERROR:#N/A1

499096704999

4991113049932

49914010495976

499140304955

49914040495987

49914050495484

49914060495597

49914160495341

499141704951222

49914280495663

49914290495543

49914380495382

49914440495844

49914490495724

49914740495296

49914800495599

49914810495742

49914820495805

49914860495109

49914890495254

49914910495782

49914960495764

499150704951218

49915090495615

49915110495796

49915150495379

499151804951384

49915250495318

49915710495401

49915800495212

499158404951665

499159004951183

49915990495461

4992602049542

49926030495512

49926190495831

49926410495262

499270304991019

49927240499968

4992726ERROR:#N/A77

49930040499866

499300704991463

499300804991472

499302504991474

4993026ERROR:#N/A222

499302704991659

499303004991225

499303704991048

49930420499233

49930600499583

499307604991845

499308804991237

49931070499651

49931170499514

49931190499729

49931300499218

49931400499756

49931420499308

49931730499390

49931810499595

499318904991015

49932000499925

499322204992029

499322604991072

499322904991332

49932310499363

499323704991051

49932390499982

499324004991007

49932430499631

49932450499413

499324604991675

49932670499936

499327204991216

49932800499819

49932820499415

499328304996

49932840499891

49932850499973

49932860499834

499328804991158

49933110499214

49933200499301

499336104992436

49933630499489

49933650499456

49933680499540

499337704991248

499338204991480

499338804991877

499377704991159

49937780499551

49939110499773

49939130499962

4993996ERROR:#N/A127

4993999049926

49943020499670

49943470499139

49945090499161

49947060499795

49947070499801

49947110499711

499471304991373

499471804993658

49947220499442

49947290499941

49947320499513

49947330499697

49947370499244

49947430499972

49947520499975

49947560499725

49947580499517

49947590499928

49947610499865

49947620499388

499476304991537

499476504991348

49947700499737

49947740499934

49947770499666

49947810499350

49947850499547

499478604995

49947870499839

49947880499792

4994789049929

49947910499771

49947990499138

499480004991406

49948020499347

49948030499704

49948060499154

49948100499351

49948120499313

49948240499231

49948250499990

49948290499888

49948480499683

49948490499676

49949770499287

49952110499786

49952340499272

49952430499501

499524404991

49952450499647

49954090499595

499585504991352

499586204991189

49958660499553

49958840499414

49958860499429

49958870499400

49959820499779

4999000ERROR:#N/A259

499990904996

4999910ERROR:#N/A102

49999150499301

49999160499891

49999170499622

49999180495225

49999190495357

4NERROR:#N/A15

6600ERROR:#N/A10

6EERROR:#N/A15

6HERROR:#N/A6

6MERROR:#N/A1

6QERROR:#N/A2

6TERROR:#N/A10

960980ERROR:#N/A2

965505ERROR:#N/A1

980033ERROR:#N/A1

990193ERROR:#N/A1

9991952ERROR:#N/A3

UnknownERROR:#N/A167

37M2 Repair Projection tool

Campaign/ Campaign de rappel37M2

Models/ ModèlesGolf Variants, Jetta, Beelte Vairants

US Population/ Population E.U. 679,027

Canada Population/ Population Canada117,306

Dealer Code/Code de Concessionaire Projected Affected VINs/ Projeté de NIV concernées

Type Dealer Code Here/ Tapez votre Code de Concessionaire içi

Total VIN By PDC/Total de NIV par CDP

0402111,953

040598,210

040770,247

0410126,766

041496,207

0422100,976

042663,679

049522,980

049993,535

File Attachment37M2 Repair Projection Tool.xlsx


Claim Entry Instructions

The labor times listed here may differ from the labor operations and labor times listed in ELSA.

After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order. If customer refused campaign work:

U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option. Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign

Closure.

Service Number 37M2

Damage Code 0099

Parts Vendor Code WWO

Claim Type Sold vehicle: 7 10

Unsold vehicle: 7 90

Causal Indicator Mark micro switch repair kit as causal part*

Vehicle Wash/Loaner Do not claim wash/loaner under this action

U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details.

Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D. 01

Install micro switch repair kit

Labor operation: 3710 49 99 60 T.U.

Quantity Part Number Description 1.00 5Q0713128A Micro switch repair kit*

Criteria I.D. 02




Criteria I.D. 03





Customer Letter Example (USA)

This notice applies to your vehicle:

NHTSA: 19V615

Subject: Compliance Recall 37M2 – Shift Lever Micro Switch Certain 2011-2019 Model Year Volkswagen Vehicles Dear Volkswagen Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that certain 2011-2019 model year Volkswagen vehicles fail to conform to 49 CFR § 571.114 - Standard No. 114; Theft protection and rollaway prevention. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with regulatory requirements. If the ignition key is removed without the shift lever being in "P" Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.

What will we do? To correct this noncompliance, your authorized Volkswagen dealer will install an additional switch and circuit board. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair. To set up an appointment online, please visit www.vw.com/find-a-dealer.

Precautions you should take

If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent "P" Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected. Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key.

Lease vehicles and address changes

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of Expenses

If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.

Can we assist you further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, or if you should have any questions about this communication, please reach out to us using your preferred method of communication at www.vw.com/contact or by calling us at 800-893-5298.

Checking your vehicle for open Recalls and Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Sincerely, Volkswagen Customer Protection

http://www.vw.com/find-a-dealerhttp://www.vw.com/contacthttp://www.vw.com/http://www.safercar.gov/


Customer Letter Example (CANADA)

This notice applies to your vehicle: , Transport Canada Recall: 2019-423

Subject: Compliance Recall 37M2 – Shift Lever Micro Switch Certain 2011-2019 Model Year Volkswagen Vehicles Dear Volkswagen Owner,

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Our records show that you are the owner of a vehicle affected by this action.

What is the issue? Over time, a build-up of silicate on the shift lever micro switch contacts can result in an isolation-like layer that may be interpreted as an open micro switch. This open switch normally indicates that the shift lever is in “P” park position. If the build-up happens, it may be possible to remove the key from the ignition switch without the shift lever being in the “P” park position because the system is unable to recognize that the vehicle is not in “P” park. This makes the vehicle noncompliant with regulatory requirements.

If the ignition key is removed without the shift lever being in "P" Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property.

What will we do? To correct this noncompliance, your authorized Volkswagen dealer will install an additional switch and circuit board. This work will take about an hour to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do? Please contact your authorized Volkswagen dealer without delay to schedule this recall repair.

Precautions you should take

If this condition is present in the vehicle, an audible warning sound and failure message may appear in instrument cluster while the vehicle is in motion, due to the micro switch failure (a non-existent "P" Park shift lever position is incorrectly detected). If this happens, owners are advised to contact an authorized Volkswagen dealer immediately and make arrangements to have the vehicle inspected. Owners are advised to always set the parking brake and follow the parking instructions as described in the vehicle owner’s manual before removing the ignition key.

Lease vehicles and address changes

If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of Expenses

If you have previously paid for repairs relating to the condition described in this letter, please refer to the enclosed form that explains how to request reimbursement.

Can we assist you further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time, please contact Customer Relations, Monday through Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us” page at www.vw.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your safety and continued satisfaction with your vehicle.

Sincerely,

Volkswagen Customer Protection

http://www.vw.ca/


Campaign Work Procedure 37M2 Compliance Recall NOTE

• These repair instructions may differ from the labor operations and labor times listed in ELSA.

• Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility and are not eligible for reimbursement under this action.

• This procedure must be read in its entirety prior to performing the repair.

• Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not identically match all affected vehicles.

• Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

• When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage.

Repair Overview

• Install an external micro switch to the selector mechanism .

• Section A – Check for Previous Repair

• Section B – Gearshift Trim Removal (Golf models)

• Section C – Gearshift Trim Removal (Jetta models)

• Section D – Gearshift Trim Removal (Beetle models)

• Section E – Micro Switch Installation

• Section F – Vehicle Reassembly (Golf)

• Section G – Vehicle Reassembly (Jetta)

• Section H – Vehicle Reassembly (Beetle)

• Section I – Campaign Completion Label


Required Parts Criteria Quantity Part Number Part Description

ALL 1 5Q0.713.128.A Micro switch repair kit

NOTE

The specified part numbers reflect the status at the start of this recall. Interim updates made in ETKA can cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

Required Tools

Trim Removal Wedge

-3409-

(or equivalent)

Torque Wrench 1783 2-10Nm

-VAG1783-

(or equivalent)

Back probe leads (2)

-VAG1594/12- from the VAG1594C Connector

test set

(or an equivalent thin back probe lead)

Digital Multimeter or Voltage Tester


Repair Instruction Section A - Check for Previous Repair

TIP If Campaign Completion label is present, no further work is required.

• Enter the VIN in Elsa and proceed to the

“Campaign/Action” screen.

TIP

On the date of repair, print this screen and keep a copy with the repair order.

• Confirm the Campaign/Action is open .

If the status is closed, no further work is required.

• Note the Applicable Criteria ID for use in determining the correct work to be done and corresponding parts associated. Golf Models: Proceed to Section B Jetta Models: Proceed to Section C Beetle Models: Proceed to Section D


Section B – Gearshift Trim Removal and Disassembly (Golf Models)

Removing gearshift boot trim:

WARNING

If the parking brake is not set, the vehicle could roll away and cause damage or injury.

• Set parking brake.

• Turn ignition off and remove key from ignition.

• Open the center storage compartment.

• Pull up the trim at the recesses in the gearshift cover .

NOTE

If the trim is pulled up at the surface edge of the trim , the laminate covering on the gearshift boot trim may be damaged. Damage to the trim is not covered under this campaign.


Push emergency release handle:

• Push down on emergency release handle in direction of .

• Shift vehicle into Drive/Sport.

TIP

Engaging the emergency release allows the gearshift to be moved and testing performed without turning on the ignition.

Remove climate control trim:

• Carefully unclip climate control trim from instrument panel .


Remove center storage compartment:

• Unclip the front storage compartment from the center console in direction of .

• Remove the front storage compartment from the center console toward the rear .

• If equipped, disconnect the connectors from the front storage compartment.

Loosen gearshift lever cover trim:

• Remove bolts .

• Lift gearshift cover over the gearshift.

NOTE

The gearshift boot trim does not need to be completely removed from the gearshift.


Remove center console bracket:

• Remove bolts and .

• Remove center console bracket .

Proceed to Section E.

Section C – Gearshift Cover Removal and Disassembly (Jetta Models)

NOTE

There are two versions of gearshift cover depending on model generation.

• Version 1 = Jetta, MY 2011-2014 • Version 2 = Jetta, MY 2015-2018

These instructions illustrate removing Version 2. Removal of Version 1 is similar.


Remove gearshift cover:

WARNING




• Unclip cover using trim removal wedge .

o For Version 2 only: Note the position of the securing tabs as the cover may have to be pressed slightly forward at these points.

• Unclip the front of the gearshift cover using an angled trim removal wedge .

NOTE

This will not be necessary for vehicles with gearshift cover Version 1.

• Lift gearshift cover over the gearshift.

NOTE

The gearshift cover does not need to be completely removed from the gearshift.


Push emergency release handle:

• Push down on emergency release handle in direction of .

• Shift vehicle into Drive/Sport.

TIP

Engaging the emergency release allows the gearshift to be moved and testing performed without turning on the ignition.

Remove storage compartment:

• Remove bolts .

• Lift up on the storage compartment and disconnect electrical connectors (the number of connectors vary based on vehicle equipment).

• Remove storage compartment .



Section D – Gearshift Trim Removal and Disassembly (Beetle Models)

Remove gearshift cover trim:

WARNING




• Tape off the gearshift cover and console trim to avoid damaging the cover and console trim.

NOTE

Multiple layers of tape are recommended for vehicles with painted console trim.

• Carefully pry off gearshift cover using a trim removal wedge.

TIP

Pulling up carefully on the gearshift boot will help create a gap for the trim removal wedge. Take care that the boot is not damaged.

Remove console trim bolts:

• Remove bolts .


Remove climate control trim:

• Pull out climate control trim slightly in a lower corner .

• Continue removing trim using a trim removal wedge.

• Disconnect electrical connectors (the number of connectors vary based on vehicle equipment).

Remove console trim:

• Lift up on console trim at arrow .

• Pull console trim away from instrument panel at arrows .

• Disconnect electrical connectors (the number of connectors vary based on vehicle equipment).

• Pay attention to which opening the electrical connectors pass through.

Position console trim:

• Rotate and position console trim as shown.

NOTE

The console trim does not need to be completely removed from the vehicle.



Section E – Micro Switch Installation

NOTE

The following steps illustrate the micro switch installation on Golf/GTI models. Installation on Jetta and Beetle models is similar.

Remove sticker:

• Carefully remove sticker from selector mechanism housing.

NOTE

Some models may have another sticker under the sticker shown. In these cases, remove the other sticker as well and wrap it around the gearshift cover wiring harness as described in the next step.

Install sticker:

• Wrap removed sticker around gearshift cover wiring harness .


Cover the opening on the selector mechanism (Golf/GTI models only):

• Cover the opening on the selector mechanism with a clean shop rag .

• This will prevent debris from entering the selector mechanism during the next step.

Notch the selector mechanism housing (Golf/GTI models only):

• Using a suitable cutting tool (i.e. side cutting pliers), cut a notch in the selector mechanism housing.

• The notch is necessary to allow access for removing the gearshift housing bolt .

• The center of the notch should be aligned with bolt with a max depth of 10 mm from the top edge of the selector mechanism housing.


Disconnect selector mechanism housing connector:

• Slide connector lock in direction of until connector disengages from selector mechanism.

TIP

Due to the lack of space, a screwdriver or trim tool may make removing the connector easier. If a screwdriver or trim tool is used, take care that the connector and/or wiring is not damaged.

Connect micro switch harness:

• Golf/GTI models only: Feed the disconnected harness connector towards the front of the vehicle through the opening in the selector mechanism housing .

• Golf/GTI models only: Feed the new micro switch harness connector through the opening in the selector mechanism housing .

• Connect micro switch harness connector to original harness .

• Do not cover the harness connectors with the foam sleeve at this time.

Connect selector mechanism housing connector:

• Connect new micro switch connector to selector mechanism until connector lock audibly engages.

TIP

Due to the lack of space, a screwdriver or trim tool may make positioning and installing the connector easier. If a screwdriver or trim tool is used, take care that the connector and/or wiring is not damaged.


Secure micro switch module:

• Clean mounting area for micro switch module With cleaning solution D 009.401.04 (shop supply).

• Ensure no adhesive residue from the sticker remains.

• Wait for cleaned area to completely dry.

• Remove protective backing from Velcro pad and install micro switch module to selector mechanism .

Remove selector mechanism housing bolt:

• Remove bolt .

• Max tool dimension = approx. 75 mm.

• Min tool dimension = approx. 50 mm.

NOTE

• For Beetle models, there is more room to operate so the tool dimensions are not as critical.

• For Jetta models, the tool will have to be placed under the center console support bracket.


Pre-install removed bolt into new micro switch:

• Install bolt a few turns by hand into the new micro switch .

NOTE

The bolt should be pre-installed only a few turns. If the bolt is screwed in too far, the new micro switch will be difficult to align properly.

Install micro switch:

• Install micro switch onto selector mechanism .

• Tighten bolt and torque to 2 Nm.

• Secure micro switch to selector mechanism with clips .

NOTE

Make sure the harness to the gearshift cover is not pinched under the micro switch.


NOTE

• The micro switch assembly is made up of the micro switch guide and the base .

• The guide can be moved independently of the base in direction of .

• Spring tension allows the micro switch guide to move in direction of .


Adjust micro switch:

• Connect back probe leads to multimeter/voltmeter.

NOTE

Back probe leads must be thin enough so damage to the connector housing and terminals does not occur.

• Insert back probe leads into terminal openings 1 and 2 on the back of connector .

• Slide micro switch guide toward the front of vehicle in direction of and hold in position.

• Voltage reading should = 0.0 volts.

NOTE

The back probe leads must be inserted in the open cavities of the connector housing.

Ground – terminal 1 Power – terminal 2


• While holding micro switch guide in the forward position, put gearshift into Park.

• Slowly allow the micro switch guide to completely release against the spring tension until the micro switch guide rests against the gearshift shaft.

• Torque bolt to 2 Nm.

• Verify voltage reading = battery voltage.

Micro Switch Adjustment Chart

Step Gearshift Position Correct Voltage Reading Is Battery Voltage Present?

1 Resting in park Battery voltage Yes = no adjustment needed No = adjustment

needed

2 Pressed slightly forward in direction of vehicle travel. Battery voltage Yes = no adjustment

needed No = adjustment

needed

3 Pulled slightly back in direction of reverse. Battery voltage Yes = no adjustment

needed No = adjustment

needed

4

Pulled back in direction of reverse with slightly more force that it takes

to shift gears in Tiptronic mode (approximately 6.75 – 13.5

pounds/3 – 6 kg.)

NO voltage NO = no adjustment needed YES = adjustment

needed

NOTE

• The pull test in step 4 is done to ensure the micro switch is not engaged too early when shifting into Park.

• It takes approximately 4.5 pounds (2 kg.) of force to shift gears in Tiptronic mode.


Verify micro switch installation position:

• DO NOT push gearshift button.

• DO NOT push brake pedal

• Perform the four steps in the chart listed above while monitoring battery voltage.

• If adjustment is required, loosen the top screw on the micro switch, reposition the micro switch as needed and retighten the screw to 2 Nm.

• If no adjustment is required, proceed to final switch assembly.

Final switch assembly:

• Install retaining clips to secure micro switch guide to the micro switch base.


Perform a final test of the micro switch positioning:

• The final test is the same as the previous test.

• Refer to previous “Micro Switch Adjustment Chart”.

Proceed to appropriate section for vehicle reassembly:

Section F – Golf

Section G – Jetta

Section H - Beetle

Section F – Vehicle Reassembly (Golf Models)

Install center console bracket:

• Install center console bracket .

• Install bolts a few turns.

• Torque bolt to 6 Nm first.

• Torque bolts to 1.5 Nm.


Install gearshift cover:

• Connect electrical connector (if disconnected).

• Insert rear of gearshift cover into center console first.

• Torque bolts to 1.5 Nm.

• Install gearshift boot trim .

Reinstall center storage compartment:

• Installation is the reverse of removal.

• Connect the connectors.

• Ensure the tab on the front storage compartment is seated correctly in the center console hole.

• Position the storage compartment at a slight angle in order to insert it into the rear guide. Then press the storage compartment downward and lock in place.


Install climate control trim:

• Clip climate control trim into instrument panel .

• Ensure trim around radio is clipped into place.

Repair is complete - Proceed to Section I.


Section G – Vehicle Reassembly (Jetta Models)

• Installation for both versions is the reverse order of removal.

• Connect electrical connectors.

• Torque fasteners to 1.5 Nm.


Section H – Vehicle Reassembly (Beetle Models)

• Installation is the reverse order of removal.

• Connect electrical connectors.

• Torque fasteners to 1.5 Nm.



Section I – Campaign Completion Label

Install Campaign Completion Label

• Fill out and affix Campaign Completion Label, part number CAMP 010 000, next to the vehicle emission control information label.

TIP

Ensure Campaign Completion Label does not cover any existing label(s).

IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLSNew Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety. Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their inventory which are involved in a safety or compliance recall until the defect has been remedied.

compliance recall code: 37m2 · usa 2012 2019 beetle usa 2012 2019 beetle convertible usa 2015 2019...

Documents