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LIBRARIESLIBRARIES

What’s on offer?

Only books?

Only borrowing?

Only in the library?

The Library and Quality

Our libraries

© Paz Valls García

WHAT’S ON OFFER ?

A place to study and find manuals and textbooks for your sub-

jects

Language learning materials

Group study rooms

Extensive opening hours, including weekends and holidays

(Central Library, Vera Campus)

WI-FI internet connection

Movies, novels, travel guides and newpapers

And as always…

A meeting point TOMORROW

AT 9 IN THE

LIBRARY

ONLY BOOKS ?

In our collection you’ll find hardcopy books, journals and also:

E-Books

Over 10.000 electronic journals

Thousands of full text articles

Specialised databases

You’ll find them in the Polibus-

cador, the UPV’s digital library

http://polibuscador.upv.es

Plus…

Laptop loans

© Beatriz Mencía Gijón

ONLY BORROWING ?

Borrowing books is one of our most used services, but you can also:

Ask for books and other materials to be bought

Ask for help with information searches (ask at the li-

brary desk)

Do training courses about library resources and ser-

vices

Any doubts?

Ask a librarian:

the service that answers

ONLY IN THE LIBRARY ? We have individual study stations, group study ro-oms and multimedia computers, but if you’d prefer not to come you can…

Renew your loans online

Put your name down on a waiting list for a docu-ment you’re interested in

Check out our digital library from your sofa at home

And also on these social networks © Vicente Olcina Ferrándiz

THE LIBRARY AND QUALITY The Library Service provides you with the material you need to study, teach or research. We are constantly working to deliver services that meet your needs and expec-tations through a quality strategy based on our continuous improvement system. In our Service Charter you will find the commitment to quality of each of the services we provide.

OUR COMMITMENTS

Study rooms

Extensive opening hours.

Material is available in our libraries unless someone else is using it.

You will get on the same day any docu-ments in our depository that you ask for via a waiting list .

Documents are organised twice a day.

Loans and waiting list

Lend you material immediately.

Immediately email you when the mate-rial you’ve asked for via a waiting list becomes available.

Advice you by email before your loans have expired, except for movies.

Send you a reminder by email for books that haven’t been returned (every 5 days) and periodically by post.

Answering your queries Deal with queries, incidents, complaints, suggestions, etc. In person, by phone or online.

Answer your questions about our collection and services within 3 working days.

Answer your complaints and suggestions within 15 working days.

User training

Run training activities about our services and collections and publicise them on the library website.

Produce training materials and maintain a collection of guides and tutorials.

. Offer quality training activities

THE LIBRARY AND QUALITY

- The right to receive information about the library, our services and resources. - The right to be treated with the utmost courtesy by our staff. - The right to know the status of your re-quests. - The right to be informed of the results of surveys, assessments and improve-ments made by the library. - The right to access bibliographic infor-mation, and all library services, and the right to receive support for your learning, teaching or research .

The Library Service provides you with the material you need to study, teach or research. We are constantly working to deliver services that meet your needs and expec-tations through a quality strategy based on our continuous improvement system. In our Service Charter you will find the commitment to quality of each of the services we provide.

OUR COMMITMENTS

Buying study materials

You can ask for the study material you need using your intranet > My Library > Acquisitions.

Evaluate your request within 10 working days and keep you infor-med about progress on the intra-net.

Digital Library

Keep our digital collection updated and ensure you can access it using t h e P o l i b u s c a d o r : http://polibuscador.upv.es/

Post featured new items on our website

YOUR RIGHTS

GET INVOLVED !!

Please don’t hesitate to contact us if you have any queries or suggestions

OUR LIBRARIES

Central Library . Telf.: 963877084.

School of Bussines Administration and Management-Topography Library. Telf.: 963877000. Ext.: 79926 - 78859.

"Enric Valor" Computer and Information Science Library. Telf.: 963877007. Ext.: 78826.

School of Building Engineering Library. Telf.: 963877120. Ext.: 78828.

School of Design Engineering Library. Telf.: 963877180. Ext.: 71804- 78829.

School of Civil Engineering Library. Telf.: 963877155. Ext.: 77155.

School of Industrial Engineering Library. Telf.: 963877170. Ext.: 78848.

School of Agricultural Engineering and Environment Library. Telf.: 963877000. Ext.: 78842 i 78847.

Faculty of Fine Arts Library. Telf.: 963877000. Ext.: 78860-78861.

VERA CAMPUS

OUR LIBRARIES

Central Library . Telf.: 963877084.

School of Bussines Administration and Management-Topography Library. Telf.: 963877000. Ext.: 79926 - 78859.

"Enric Valor" Computer and Information Science Library. Telf.: 963877007. Ext.: 78826.

School of Building Engineering Library. Telf.: 963877120. Ext.: 78828.

School of Design Engineering Library. Telf.: 963877180. Ext.: 71804- 78829.

School of Civil Engineering Library. Telf.: 963877155. Ext.: 77155.

School of Industrial Engineering Library. Telf.: 963877170. Ext.: 78848.

School of Agricultural Engineering and Environment Library. Telf.: 963877000. Ext.: 78842 i 78847.

Faculty of Fine Arts Library. Telf.: 963877000. Ext.: 78860-78861.

Gandia - CRAI Campus Library . Telf.: 962849304. Ext.: 49304—49934 - 49354

Alcoy Campus Library. Telf.: 966528530. Ext.: 28530.

GANDIA CAMPUS

ALCOY CAMPUS

Text and layout: Aixa Vercher Blanes Mª Josep Merli Gimeno Photos: Paz Valls García Beatriz Mencía Gijón Vicente Olcina Ferrándiz Valencia, November 2010 Last modified, Setember 2013