Balaji Raja

#93, Opp RMV Clusters, Lottegollahalli, Bangalore – 560094. Mobile: +918792809112 Email: balaji8222@gmail.com

Personal statement

An accomplished senior sales and project associate with an overall experience of 8 Years of experience in Education and Sign Industry.

Employment History

Senior Business Development Executive, Map Systems, Bangalore

(January 2016 – Present)

Project Associate, EF Information Systems, Bangalore

(January 2015 – December 2015)

Roles and responsibilities:

Defect Tracking of Poseidon tool developed in house by EF Information Systems

Documented Issues in Jira and Reported to Developers

Creating JIRA as per the customer requirements and coordinating with the developers during development process

Tracked defect resolution and reported Success

Played a major role in contribution to software stability

Provided transition Support to Major, Minor and Break Fix Releases of Poseidon Tool developed in house by EF Information Systems

Co-Ordination of Releases and Release Deployments

Scheduling Major, Minor and Break Fixes as per agreed Timelines with Internal Customers

Monitoring stats about the new releases

Provided Early Life Support for Releases

Communicating Release status to all Stakeholders

Maintaining Biweekly and Monthly Release reports

Senior Sales Admin, EF Information Systems, Bangalore

(March 2012 – December 2014)

Roles and responsibilities:

Presales Support for enquiries from Students and Schools

Post-sales Support to Schools

Delegating daily tasks to the team members

Motoring team performance

Acted as a single point of contact for Scanning team

Responsible for creating weekly reports to the project manager

Responsible for Creating Term Reports on the Performance of each school

Responsible for meeting the project deadlines

Liaised with Country Sales Manager and Different Product Managers on Sales Leads

Played a major role in Implementing and Streamlining the scanning team

Configuring and trouble shooting of Kodak 500 and 700 scan stations

Implementing new methods for the improvement of team’s performance

Scheduling weekend shifts during European summer

Coordinating with school directors to ensure smooth scanning process during summer

Coordinating the collection of feedback forms from schools

Segregating the Feedbacks forms in Electra Application

Involved in Temporary Resource Allocation for different projects within EF

Involved in End to End Hiring Process of Temporary Resources at EF

Involved in Training of Process and Procedures to the Temporary Staff

Handled the ad-hoc Sales Team for 5 Months in each Academic Year

Acted as a backup for the Team Lead

Achievements:

Awarded as “Summer Star” for the year 2013 & 2014

Handled a team of 10 during European summer and lead the team to successfully complete the Projects for the two consecutive years

Promoted from sales support associate to senior sales admin with a year

Admin and Sales Coordinator, Diamond Display Solutions, Bangalore

(January 2009 – February 2012)

Roles and responsibilities:

Supporting Marketing manager in business proposals, handling incoming calls and responding to business mails.

Updating Production status to Manager

In-house Production follow ups.

Payment follow ups

Monitoring daily & business activities

Maintaining Client & vendor transaction reports

Reporting to Manager about project status

Acted as a backup for Marketing manager

Tools Used

Poseidon: Internal tool used for data cleaning and importing web enquiries to the database. Abby Flexicapture: Used for verification of scanned feedback forms and Test answer sheets. Elektra: Internal tool used to pull student reports. JIRA: Creation of JIRA for implementing new project, maintaining the existing project based on the customer requirements.

WIKI: Creation of knowledge documents

Education

First class in Bachelor of Engineering in Computer Science from University

Visvesvaraya College of Engineering (UVCE), Bangalore – 2007

Personal Information

DOB : 26-03-1982 Marital Status : Married Nationality : Indian Languages Known : English, Kannada, Telugu, Hindi & Tamil