updated resume 2016 6 8
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[email protected] 19285 Lincoln Green Lane, Monument CO 80132 719-761-4469
www.linkedin.com/in/novakcory
SUMMARY OF QUALIFICATIONS
Inactive Top Secret U.S. Government Clearance as of 2013(lapse) Administered over $750,000 worth of computer hardware. Supervised up to eight individuals over 6 years. Excels at difficult challenges and administers out of the box problem
solving
EXPERIENCE
SUPPORT
Maintained 200 computer workstations and 10 servers over 4 years.◦ Dealt with : Cisco Routers, Active Directory, Microsoft Server 2003,
Remedy Ticketing, Exchange Server, Veritas Backup Software and Imaging, Hardware Troubleshooting, Cat5 Cable running, Microsoft Office,
Logistics and Money Management◦ Researched computer hardware and purchased computer equipment
for 7 different sites.◦ Managed over $100,000 worth of funds in purchasing for 4 commands
around the Asian region.◦ In charge of a 20,000 budget for each fiscal year.
Provided IT Customer support on over 400 trouble tickets to bring performance to 95 percent online and operational time.
SUPERVISED
Led and supervised eight personnel over four work centers conducting inventories on specialized equipment for nine months with 100%
CORY NOVAK
Cory Novak
accountability. Managed work center of two personnel on over 400 maintenance checks
of 4 networks. Personally taught and supervised three new members of the unit on basic troubleshooting and reloading of computers and server maintenance. Comprised training materials to teach all new up and coming technicians to the unit.
EMPLOYMENT
▪ IT Helpdesk Supervisor U.S. Navy Misawa, Japan Cisco VOIP Phones, Linux Server Administration, Logistics Support,
EKMS Manager, Mobile Server Building, Server Admin, Security Administrator,
▪ IT Technician/Supervisor U.S. Navy Pearl Harbor, Hawaii Performed Server Maintenance / Backup, Implemented Computer
Security Training, Desktop Support, Cisco Router, Cisco Switches, Blackberry Support, Running Cat 5 Cabling, Computer Repairs, Researched and Purchased over $50,000 of Computer Equipment
▪ Alorica Colorado Springs Level 1 Support and Samsung Personal Online Training (SPOT) Soft Skills, Customer Service, Webcam Support and Trouble Shooting,
Remote Support, Ticketing System, Phone Hardware/Software Troubleshooting.
EDUCATION
Associates of Applied Science – Computer Information SystemsPikes Peak Community College
(Completed) Associates of Applied Science – Computer Networking
Pikes Peak Community College (In Progress)
U.S. Navy Specialized Training: LAN/MAN System Administration, Network Security Management, IT Customer Service, Network Hardware Installation, Database Applications, Systems Maintenance, Microsoft Excel, Microsoft Word, Microsoft Power Point, and Microsoft Access.
SKILL SETS2
Cory Novak
MICROSOFT EXCHANGE 2003, REMEDY TICKETING SYSTEM, MICROSOFT ISA SERVER, CISCO SWITCHES, CISCO ROUTERS, COMPUTER HARDWARE TROUBLESHOOTING, DNS AND DHCP ROUTING, ACTIVE DIRECTORY, SYMANTEC GHOST, VERITAS BACK UP SOFTWARE, RED HAT LINUX, MICROSOFT CHAT, CISCO ASDM, SHF COMMUNICATIONS, EKMS CUSTODIAN, DHCP, DNS, VOIP, C++, PART REPLACEMENT, XEROX COPIER/PRINTER SUPPORT, MICROSOFT PROJECT, SOFT SKILLS.
REFERENCES
DANIEL J. ROEVERINFORMATION ASSURANCE LEAD MISAWA, [email protected]
DONALD AMMONSCOMPUTER TECHNICIAN MANAGER MISAWA, [email protected]
BRANDON JENKSACCOUNT SERVICE ENGINEER COLORADO SPRINGS, [email protected]
JONATHAN TYRASUPERVISOR ALORICA COLORADO SPRINGS, [email protected]
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