Daniel Howell Watauga, Texas 76148 - dlhowell2002@yahoo.com www.linkedin.com/in/daniel-howell-98128733

817.925.3879

Dynamic, results driven professional with fourteen years of account management experience and customer loyalty. Solid track record for building client relationships through continuous service and ongoing enhancements based on customer feedback. I have also worked with the human resources department through focus groups to improve employee engagement and retention.

Business development Managed care Consumer driven health Client management

Problem solving Health fair presentation Team Building Training

Product promotion Plan analysis Plan improvement

strategy

Experience:Account Manager-Caremark /CVS Health January 2007 to December 2015

Managed a book of mid-sized third party administrator accounts Boosted client growth by 80% with an active account and increased another by 20% Tracked government retiree drug subsidy programs and eligibility process to insure government

reimbursement Analyzed and reported client claims data to monitor and recommend plan updates to client contacts Audited and tested plans for accuracy and worked on projects to improve service to clients to enhance

revenue Promoted wellness tools and explained benefit plan details to client members at health and benefit fairs Researched independent and manufacturer discounts for plan members to minimize individual pharmacy costs

Intake Specialist - Managed Health Network, Inc. June 2001 to December 2006 Provided an assortment of psychological services to existing and new customers/members Revitalized and manage accounts at risk for termination Achieved continuous customer and management recognition for providing outstanding services Coordinated services between members, human resources and practitioners Initiated best practices for screening and capturing initial clinical inpatient and outpatient inquiries

Case Manager - Telecare Corporation 2000 - 2001 Provided counseling and guidance to mild to severe mental health populations Served assigned members in the Tarrant County area under contract with Mental Health Mental

Retardation Managed drug utilization and monitored clients self-administration of medications Assisted members in obtaining necessary housing based on individual capabilities and competencies Reviewed updated treatment plans for member development in community living Provided socialization through planned activities and events

Education: Bachelors Degree in Behavioral Science - Graduated Hardin Simmons University, May 2000

Hardin Simmons University Abilene, Texas Psychology (1997-2000) Completed Emergency Medical Technician curriculum (July 2003 – September 2003)

Medical Education Systems N. Richland Hills Texas

Tarrant County College (general studies) (Fall 2010 )

Training: Annual H.I.P.A.A. (Health Insurance Portability and Accountability Act) training T.I.E.R. – Training Information Enrichment Rewards (sales and communication skills) Franklin-Covey: Achieving your Highest Priorities workshop Personal Financial Planning and budgeting

Systems/Programs: AS400, Microsoft Suite, Outlook, Sales Force and proprietary systems

Curricular, Volunteer and Interests: Texas Beef Council/Beef running team – volunteer with athletic event activities Juvenile Justice Center - mentoring activities with youth W.H.O. /C.V.C.C. (Crime Victim Crisis Center) – counseling crime victims