unifying enterprise management - it search
DESCRIPTION
How to choose the right software-based security, systems and process management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure.How to get real-time visibility into the health of critical assets, and provide administrators a powerful array of tools to quickly analyze and respond to critical health or performance issues.Integrating NETWORK MANAGEMENTReview management solutions that combine the power of advanced event correlation and policy enforcement with network and asset management.Other Topics of Discussion: * VOIP and Convergence * Network and System Management * Information Security * Compliance and Log ManagementView the recorded video: https://www1.gotomeeting.com/register/47723381TRANSCRIPT
unifying enterprise management
Corporate Overview
About layerX
Wholly-owned subsidiary of Shared Technologies◦ Founded in 2005, Privately Funded
◦ Acquired in Jan 2007
Headquarters in Dallas, TX
Experienced Leadership Team◦ Cisco Systems, MCI, Solutionary, Force10 Networks
Patented Enterprise Management Platform – Arbitrator◦ Initial Development began in 1997
◦ US Patent granted in 2004
Rapidly Expanding Customer/Partner Base◦ 70+ Clients
◦ Multiple Vertical Markets
(Financial, Healthcare, Government, Energy, Education, OEM)
IT Tool Trends…
CIO Needs vs. Tools Deployed• Threat Prevention• Access Control• SEIM• Log Management• Compliance
• Performance Management• System Health Monitoring• Application Monitoring• Availability Monitoring
• IT Automation
• SLA Management
Convergence
• VoIP Security• Voice Quality Management
Source: 2007 CIO Magazine Survey
Enterprise Tool Dilemma
Drowning in a sea of tools… Average of 4-6 Management Tools deployed $1,000,000+ Annual Spend on Tools Additional Cost to integrate Tools
layerX Uniqueness…
Unifying Enterprise Management…
Unifies disparate management functions into a single environment◦ Security, Health, Performance, Voice, IT Automation
Reduces cost & complexity of integrating and managing multiple “tools” ◦ Single “pane of glass” for network, security, and application
administrators
◦ Intuitive browser-based user interface developed on Rich Internet Application (RIA) technology
Simplifies “enterprise-wide” policy enforcement ◦ Common environment for:
◦ Establishing and administering corporate policies
◦ Managing event notification, escalation, and response
◦ Automatically Enforcing policy adherence
Visibility…
Arbitrator collects real-time intelligencefrom your infrastructure…
• System logs, application logs• SNMP alerts• Network flow statistics• Actively collected (Arbitrator probe)
Mobile Data
Secure VPN
Video
Data Infrastructure
Instant Messaging
TDM Telephony
IP Telephony
Website
Customers
Partners
Suppliers
Intelligence…
Arbitrator correlates and analyzes eventsand behaviors across your network…
• Multi-stream Event Correlation (logs, SNMP, etc.)• Correlates events in real-time• Detects behaviors undetected by traditional correlation
Responsiveness…
Arbitrator automatically responds tocritical infrastructure situations…
• Notification, Escalation, and Action combined• Configurable Response Procedures• Integrate custom scripts or network tasks• Incorporate IT infrastructure control
Alerts Infrastructure Control
Alerts
Notification
Response/Control
Escalation
Response Procedures
Integrated Infrastructure Control…
Modular Script Execution – Brings Automation to common tasks
Integrated Arbitrator Script Library◦ Pre-built layerX Scripts
◦ Customer built Scripts
◦ Diagnostics or Control
Multiple Launch Options◦ Launched in Auto-Response Routine
◦ Launched from Toolbox
Results Usage◦ Stored in Situation Report for analysis
◦ Analyzed by Correlation Engine
ScriptScript
Mobile Data
Secure VPN
Video
Data Infrastructure
Instant Messaging
TDM Telephony
IP Telephony
Website
Customers
Partners
Suppliers
Modular Solutions
Security Info Mgmt
Threat Prevention
GLBA
HIPAA
SOX
PCI
Application Health
Server Health
Network HealthVoIP Quality Mgmt
Remote Toolbox
Response Manager
Log Management Voice App Mgmt
Agenda
Arbitrator™ “at a glance”
User Interface
Arbitrator™ Console
Universal Console◦ Browser and Desktop Console Options◦ Common Functionality and GUI
Web Console Option◦ Secure HTTPS Access◦ Cross Browser Compatible (IE7, Firefox, Safari)◦ RIA Technology
Desktop Console Option◦ Standalone Desktop Application◦ Cross-Platform (Windows, Mac, Linux)
IT Event Live Search
Live Event Collection & Storage◦ All events are stored in common Index
◦ MD5 Hash for Security/Compliance
◦ Long-term storage of billions of events
Google-like Event Search◦ Integrated Search Engine
◦ Boolean Search Logic
◦ Search millions of events in seconds
◦ Leveraged for root cause analysis and audit
Event Watch-listing◦ Turn any search into a correlation rule
◦ Detect and alert on single or multiple event instances
User Interface
Application Specific Views
Security Management◦ Policy Dashboard
◦ Incident Explorer
◦ IP Profiler
Network & Systems Management◦ Asset Explorer
◦ Stateful Asset, Application, & System Monitoring
◦ Dynamic Asset Grouping
VoIP Quality Management◦ Voice System Analyzer
◦ Call Path Explorer
◦ QoE Comparison
User Interface
Automated Response
Intelligent Alert Dashboard◦ Common Dashboard for all Alert types
◦ Correlated/Filtered Alerting
◦ “Raw Text” Alert Searching
◦ Integrated Alert Management/Dispositioning
◦ Alert Forwarding (Remedy)
Dynamic Response Routines◦ Automated Notification Sequences
◦ Integrated Escalation
◦ Invoke Multi-step Response Actions (Diagnostics or Control)
360° Situation Tracking◦ Live Situation Report for every incident
◦ Links raw events to alerts
◦ Live view of all response, and control actions
User Interface
Dynamic Dashboards
Live Dashboard Elements◦ Drag-able Gauge provides real-time gauge for any
monitored metric
◦ Drag-able Graph provides historical trending for any health or performance statistic monitored
◦ Drag-able “Dot” provides instant stateful visibility to the health of any individual system, server, application, or group
User Specific Dashboards◦ Multiple dashboards per user
◦ Dashboard session persistence
NOC Views◦ Full Screen Dashboard Mode
◦ Auto-Scrolling of Dashboards
User Interface
Agenda
VoIP Solutions
Convergence
Convergence
Voice
Video
Data
Convergence is underway…
Transport◦ IP is becoming voice transport network◦ 50% of global telecom traffic transported over IP
Switching Systems ◦ PSTN switches migrating to IP/Hybrid◦ 66% of all PBX’s sold are IP or Hybrid
Voice Services◦ Early adoption of converged services◦ OCS, Unified Communications
Voice Applications◦ Migration from standalone systems to server-based
applications (CCS, Call Pilot, Call Manager, etc.)
IP Voice Transformation
Critical Inflection Points…
Quality of the VoIP Infrastructure◦ Voice Processing Systems (IP PBX, Signaling Servers, etc.)◦ LAN/WAN network◦ Call Paths
Health & Availability of VoIP Services◦ Call Processing & Routing◦ Contact Center◦ Unified Communications
Security of the converged environment◦ Network Devices◦ Servers◦ Applications
VoIPQUALITY - Features
VISIBILITY◦ Voice Switching Systems, Call
Quality Metrics, Call Paths
AUTO-RESPONSE◦ Alerts, Notification, and Escalation
◦ Problem Diagnostics
◦ Voice System Interrogation
INTELLIGENCE◦ Real-time Voice System Analysis
◦ Call Path Quality Analysis
◦ Proactive Alerting & Notification on Quality Degradation
CONTROL◦ Integrated Toolbox
◦ Interrogation & Control Scripts
Real-time Voice Systems Monitoring
Real-time Quality Monitoring◦ R-Factor, MOS, Latency, Jitter, Packet Loss
Card Level Statistics◦ Uptime Statistics◦ Quality Metrics per card (if available)◦ Real-time + Historical trending
VoIPQUALITY
VoIPQUALITY
Call Quality Management
Real-time Call Quality Monitoring◦ R-Factor, MOS, Latency, Jitter, Packet Loss
Call Path Analysis◦ Real-time + Historical Call Path Recording◦ Hop Count◦ Hop Nodes + Individual Hop Latency◦ Call Metrics Trending for life of the call
Endpoint Testing◦ Bi-directional call point testing◦ Integrated Test Toolbox
VoIPQUALITY
Call Quality Management
VoIPQUALITY
Situation Response
Configurable Alerts◦ By Call Quality Metric◦ By Individual System◦ Multiple-instance thresholds
Auto-Response Procedures◦ Pre-determined notification chain◦ Pre-determined escalation procedures
Auto-Diagnostics◦ Auto-launch diagnostic routines◦ Results stored in Live Situation Report
VoIPQUALITY
Situation Control
QoS Interrogation Scripts ◦ IP Phones◦ PBX Statistics◦ Service Cards
PBX Control Scripts◦ Signaling Server Controls
LAN/WAN Diagnostic Scripts◦ SSH/Telnet CLI Access
VoIPQUALITY
Modular Script Execution – Brings Automation to common tasks
Integrated Arbitrator Script Library◦ Pre-built layerX Scripts◦ Customer built Scripts◦ Diagnostics or Control
Multiple Launch Options◦ Launched in Auto-Response Routine◦ Launched from Toolbox
Results Usage◦ Stored in Situation Report for analysis◦ Analyzed by Correlation Engine
Script
Script
Mobile Data
Secure VPN
Video
Data Infrastructure
Instant Messaging
TDM Telephony
IP Telephony
Website
Customers
Partners
Suppliers
VoIPQUALITY
Why deploy VoIP Quality tools…?
“…by implementing IP telephony specialty management tools or services, companies actually save on the ongoing operational costs compared to using no
tools or those provided by the IP PBX vendor.”
Source: Nemeretes Research 2008
$1,200+ per station
~ $100 per station
The ROI of IP Telephony Management
Nemeretes Research is a leader in tracking VoIP trends in the US. In 2007 Nemeretes
published their IP Telephony ROI Study, providing insight into ROI findings from 400+
organizations interviewed. In this study, Nemeretes strongly recommended the deployment of specialty IP Telephony
management tools, and found that deploying specialty tools can reduce annual
operational costs by 90%.
Supported Platforms
Nortel◦ CS-1000-M (4.5, 5.0, 5.5)◦ CS-1000-E (4.5, 5.0, 5.5)◦ CS-1000-T (4.5, 5.0, 5.5)◦ Signaling Server/ Media Gateway
Avaya◦ 8500/8300 (4.X Series)◦ G700◦ 4XX Series◦ MedPro Cards
Cisco◦ Call Manager 5 (Windows/Linux)◦ Call Manager 6 (Linux)
✔
✔
✔
VoIPQUALITY
Agenda
Network Management
layerX Approach
Systems Management Framework
VISIBILITY◦ SNMP Alerts
◦ Live Health & Availability
◦ System Event Logs
◦ On-board Applications
◦ Application State
INTELLIGENCE◦ Cross-data correlation rules
◦ Dynamic System Status Grouping
◦ Hierarchical Alert Bubbling
AUTO-RESPONSE◦ Alerts, Notification, Escalation
◦ Auto-Diagnostics
◦ Automated Application Recovery
CONTROL◦ Integrated Toolbox
◦ Launch Control Scripts on Demand
◦ Integrate Scripts into Response Routines
Systems Management
Real-time Health Monitoring
Network Health◦ WAN/LAN Throughput
◦ System Health
◦ SNMP Alerts
◦ System Ping
◦ CLI Data Extract (any command)
◦ Syslog Event Collection
Server Health◦ CPU/Memory Utilization
◦ Operating System Health
◦ Stateful Services/Applications Monitoring
◦ Syslog Event Collection
Application Health◦ Availability Monitoring
◦ Automated Application Recovery
Systems Management
IT Event Live Search
Live Event Collection & Storage◦ All events are stored in common Index
◦ MD5 Hash for Security/Compliance
◦ Long-term storage of billions of events
Google-like Event Search◦ Integrated Search Engine
◦ Boolean Search Logic
◦ Search millions of events in seconds
◦ Leveraged for root cause analysis and audit
Event Watch-listing◦ Turn any search into a correlation rule
◦ Detect and alert on single or multiple event instances
Systems Management
Automated Response
Intelligent Alert Dashboard◦ Common Dashboard for all Alert types
◦ Correlated/Filtered Alerting
◦ “Raw Text” Alert Searching
◦ Integrated Alert Management/Dispositioning
◦ Alert Forwarding (Remedy)
Dynamic Response Routines◦ Automated Notification Sequences
◦ Integrated Escalation
◦ Invoke Multi-step Response Actions (Diagnostics or Control)
360° Situation Tracking◦ Live Situation Report for every incident
◦ Links raw events to alerts
◦ Live view of all response, and control actions
Systems Management
Dynamic Dashboards
Live Dashboard Elements◦ Drag-able Gauge provides real-time gauge for any
monitored metric
◦ Drag-able Graph provides historical trending for any health or performance statistic monitored
◦ Drag-able “Dot” provides instant stateful visibility to the health of any individual system, server, application, or group
User Specific Dashboards◦ Multiple dashboards per user
◦ Dashboard session persistence
NOC Views◦ Full Screen Dashboard Mode
◦ Auto-Scrolling of Dashboards
Agenda
Systems & ApplicationManagement
Health & Performance Management
360° Health Management for Critical Applications…Real-time Health Trending
- CPU- Memory- Application Utilization- Bandwidth- Any measurable system event
Stateful Point Monitoring
- System State- Application State- Application Groups- Asset Groups- Any Obtainable system state
System Events
- System Event Logs- Application Logs- SNMP Traps- Any “Log-based” event information
Active Health Response
- Proactive Notification- Automated Remedy Action- “Cradle to Grave” Situation Reporting
Modular Solutions
Security Info Mgmt
Threat Prevention
GLBA
HIPAA
SOX
PCI
Application Health
Server Health
Network HealthVoIP Quality Mgmt
Remote Toolbox
Response Manager
Log Management Voice App Mgmt
Arbitrator Product & Services options
Monthly NOC Services by Shared Technologies
Arbitrator Purchase by Customer. Arbitrator/NOC Services
Configuration, Testing, reporting and Dashboard displays
X X
IPT Monitoring Alerts X X X
VQM (Qos, Qoe, Device) Alerts X X X
C.A.R.E (Contact Center and Application Resilience) Alerts X X X
24x7 Monitoring X X X
Data Networking & Security Systems X X
Solutions Offering
