Unified Communications

Presented by,Sarah Deori

Utkarsh VermaVandan Joshi

Vijay Deep ShuklaChineah Rowin

87% of workers work outside their headquarters building

Globalization

Increased Mobility

78% of CEOs say their companies are going global to find new customers

Changing WorkforceTalent shortages, ageism, and culture clash among them will force employers to rethink

acquiring and managing talent.

CXO Impact24% Global region companies expecting senior management

would receive significant benefits form UC

Communications In Today’s WorkplaceEnvironment: Chaotic, Cost-conscious, fragmented, and demanding

Tag!~60% of enterprise phone calls go to voicemail,

driving additional phone calls, emails, IM, etc…..

Process Inefficiencies93% organizations missed deadlines

resulting in loss revenue to competitors

Customer Facing Impact43% of Global region firms expect biggest impact on

sales & cust. service personnel

Communication ChaosAverage information worker gets >50

messages/day in up to 7 different places

What Is Unified Communications?

• Instant messaging• Presence information• IP telephony• Video conferencing• Call control • Speech control

How its different from unified messaging.

• Unified communications refers to both real-time and non-real time delivery of communications based on the preferred method and location of the recipient

• Unified messaging systems picks messages from several sources (such as email, voice mail and faxes), but holds those messages only for retrieval at a later time.

Vision For Unified CommunicationsIncreased productivity through communications convergence

Streamline Communications

for End-Users

Increase Operational

Efficiency

Provide Built-in Protection

Build a Future-Ready

Foundation on Software

InstantMessaging

Application Integration

Team Workspaces

Identity & Presence

Across Networks

Across Devices

E-MailCalendaring

Conferencing

VoIP

Business Process Integration

Served

Users Under Serve

dUsers

Un-Serve

dUsers

• Business process integration• Allows an individual to send a message on one

medium and receive on another• Main focus of Unified Communications is to

reduce communication response time

Unicast Multicast

Components• Multiple modes of business communications can be seamlessly

integrated• A solution which consists of various elements

– call control – Multi mode communications– Presence– instant messaging– unified messaging– speech access and personal assistant– conferencing – collaboration tools– Mobility– business process integration

Business benefits

• Streamline information delivery • Ensure ease of use• Faster interaction and service-delivery• More direct collaboration between co-workers

and with suppliers and clients

Who is it for

• Unified communications is very useful for knowledge workers

• Information workers• Service workers • Facilitates always-available style of

communication• Can be tailored to each person’s specific job or

to a particular section of a company

Thank You