unified communications
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TRANSCRIPT
www.knowledgecentrix.com
Confidential • August 19, 2008
Unified Communcations
www.knowledgecentrix.com
Confidential • August 19, 2008
Agenda
• Defined The Leaders• Unified Communications at Work• Demonstration
www.knowledgecentrix.com
Confidential • August 19, 2008
Definitions
• A communications system that includes three or more of the following elements: voice, unified messaging, video, mobility, web/data collaboration, conferencing and presence management.
• Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
• VoIP is not a Unified Communications but rather use of IP to deliver voice services.
www.knowledgecentrix.com
Confidential • August 19, 2008
The Leaders in Unified Communications
www.knowledgecentrix.com
Confidential • August 19, 2008
Unified Communications at Work
www.knowledgecentrix.com
Confidential • August 19, 2008
Demo
• Voice Technologies• Unified Messaging• Instant Messaging• Escalation of Format• Screen Sharing• Mobile Services• Federation