unified agent- unified view of omnichannel interactions

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Unified Agent

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Page 1: Unified Agent- Unified View of Omnichannel Interactions

Unified Agent

Page 2: Unified Agent- Unified View of Omnichannel Interactions

Teckinfo Solutions Pvt. Ltd. 2016-17 2

UNIFIED AGENT What is Unified Agent ?

Unified Agent enables interactions with customers across multiple communication channels.

For example: Voice/ Mobile Apps SMS/ Email/ Chat Facebook/ Twitter

Page 3: Unified Agent- Unified View of Omnichannel Interactions

Teckinfo Solutions Pvt. Ltd. 2016-17 3

InterDialog Unified Agent empowers the CSR to address the multi channel interactions coming through Voice, Chat, Email or Social Media (Facebook, Twitter etc.) channels.

It is designed to provide a delightful customer experience by giving a unified view of the multi channel interactions to the agents and all these interactions will be stored as history.

So if the customer interacts again through any medium, he does not have to repeat what he had interacted earlier, its all there for the agent to refer to.

Page 4: Unified Agent- Unified View of Omnichannel Interactions

Teckinfo Solutions Pvt. Ltd. 2016-17 4

Page 5: Unified Agent- Unified View of Omnichannel Interactions

Teckinfo Solutions Pvt. Ltd. 2016-17 5

UNIFIED AGENT DASHBOARD Advance Dashboard Unified View Live Interactions

Better Graphical View Login Details for the day My Profile

Page 6: Unified Agent- Unified View of Omnichannel Interactions

Teckinfo Solutions Pvt. Ltd. 2016-17 6

UNIFIED AGENT DASHBOARD SCREENSHOT

Page 7: Unified Agent- Unified View of Omnichannel Interactions

Teckinfo Solutions Pvt. Ltd. 2016-17 7

THANK YOU

Website: www.teckinfo.comEmail: [email protected]

Skype ID: [email protected]: +91 11 49605577 / 88

https://www.facebook.com/teckinfosolutions/

https://twitter.com/TeckinfoIndia

https://www.linkedin.com/company/617752?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:617752,idx:2-1-5,tarId:1484643749042,tas:teckinfo

http://blog.teckinfo.com/

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