Information Technology

Charlie Stevenson

IT Manager

I.T. DEPARTMENT What’s the IT department at IMS do? Who does it serve? Who helps out?

Responsibilities • Technical Support • Reliability • Projects • Budget • Policies • Procedures • Compliance • Strategic planning

• Sound • Phones • Data storage • Imaging • Network • Security • Internet • Office automation

People I Serve • Board of directors • Founders • Guests • Staff • Teachers • Volunteers • Customers (aka Yogis )

Outside Help & Services Eric Woudenberg – Dharma Seed

Geof Karlson – Yogi Enhanced System (YES)

Mark Pirani – Electrician

•Expert Laser Services (copiers) •Charter Business (voice & Internet) •Rapid7 (Nexpose) •Gravity Switch (website) •Prevco Audio (sound systems)

•CCB Nonprofits (software) •Citrix (XenServer) •Orange Oil (air conditioners) •Dell (servers) •Provantage (equipment)

Over 60 vendor/service providers including:

WHAT YOU SEE The visible and tangible aspects of IMS IT

What you see: stuff • Laptop & desktop computers, iPads, etc • Copiers, fax machines, scanners, printers, labelers • Credit card readers • Hearing devices, microphones, amplifiers, recording

equipment • Cameras, televisions, CD/DVD players, projectors • Conference phones, desktop phones, cell phones,

helpdesk “red” phones, etc

What you see: website

WHAT YOU DON’T SEE The invisible and/or intangible aspects of IMS IT

What You Don’t See

• Astounding layers of complexity

• Vast array of hardware, software and technical standards & protocols to study and master

• Anticipating obsolescence/adoption of new technologies – rate of technological innovation leading to dramatically short

lifespan of assets and investments in hardware, software, web presence, data formats, storage resources, etc

What you don’t see: website

TIP OF THE ICEBERG How much are we talking about here?

• 15 wireless access points • 2 VPN firewall routers • 2 network mp3 recorders • 4 fiber media converters • 2 air conditioners • 9 microphones, 3 amplifiers, 3

equalizers, 2 FM assisted listening, UHF dual wireless mics

• 2 phone and voicemail systems • 2 photo copiers

• Fax machines, digital cameras, video recorder, etc..

• 23 telephone lines • 2 locked fireproof storage boxes • Phones: 6 cell, 2 conference, 7

emergency, 40 system, 2 helpdesk “red” phones

• 1 SmartTV

By the numbers

By the numbers • 6 external drives, 2 network attached storage

(NAS), 2 storage area networks (SAN) • 37 desktop and laptop computers • 20 servers • 48 displays • 25 network switches • 26 print devices • 39 battery backups • ~11 different operating systems • ~15 programming languages • ~100 username and passwords for internal

systems, vendor websites, etc • Central anti-virus & software management for

all servers and computers • ~26,500 lines of code for online registration

and donation etc • ~300,000 lines of code under the hood in

YES • Death by acronym:

– DNS, DHCP, LDAP/AD, DFS, HTTPS, MySQL, MS SQL, Subversion, SSH, SAMBA, iSCSI, VLAN, NTP, GPO, MSI, VNC, WSUS, ODBC, IIS, SMTP, POP3, IMAP, ARP, WPA2

• Myriad cyber threat vectors monitored with Nexpose etc

PICTURE IT My eyes just glazed over can you show me a picture?

Physical Inventory *

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Can you help me visualize IMS IT from another angle?

VISUALIZE IT

Questions?