ttg march/april 2016
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www.erv.dk
Husk rejseforsikringen– og vær tryg på ferien.
No 357 Mar/Apr 2016
THOMAS WOLDBYE WANTS TO MAKE CPH
EVEN MORE ATTRACTIVE
ALL ABOUT AIRLINES
DANISH MEETING DESIGN IS A HIT
Travel Trade Gazette
01-80 DK forside_bagsideB.indd 1 21-03-2016 14:22:12
52
CONTENT
INTERVIEW
Page 8 Thomas Woldbye, CEO, Copenhagen Airports
AIRLINES
Page 12 Who’s in the alliances?
Page 14 The alliances’ advantages
Page 18 Jet Airways’ new hub in Amsterdam
Page 20 Biggest airlines in Copenhagen
Page 26 Interview with Wizz Air CEO Jósef Váradi
Page 30 Skyteam
Page 32 Star Alliance
LEISURE
Page 40 Rio’s ready for the Olympics
MICE
Page 46 Best Western with new branding
Page 48 Success for EMEC 2016 in Copenhagen
Page 50 Annual Event Messe
Page 52 Sharing economy: Everything can be shared
Page 54 Powerscourt Hotel – Irish luxury
Page 56 Stand By Lounge
TECHNOLOGY
Page 58 Opinion: What’s wrong in the TMC world?
Page 60 Business start-ups
Page 62 A Day at the Office: Peter Cramon, Travelport
SCANDINAVIA & THE BALTICS
Page 64
EVENTS & RECRUITMENT
Page 68
Stand By is issued six times per year and distributed as paid subscription in Denmark, Norway, Sweden, Finland, The Faroe Islands, Iceland and Greenland to travel agents, tour operators, airline offices tourist agencies, foreign tourist representatives, tourist bus companies, and all of the major industries in Scandinavia. Stand By bears no responsibility for unsolicited editorial material
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www.gotoasia.no
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www.visitaland.comwww.visitaland.com/se
www.germany.travel
www.tahiti-tourisme.dk
www.visitfinland.sewww.visitfinland.com
www.topflight.no
www.bcdtravel.dk www.bcdtravel.se
www.bcdtravel.no www.bcdtravel.fi
www.visitfaroeislands.comthe Faroe Islands
www.bahn.com
Rail Travel
www.kellyservices.dk
www.berning-leonhardt.com
Travel Technology
www.amadeus.com/sca
www.dolphind.comwww.flightscanner.biz
www.datacon.dk/travel
www.galileo.dk
www.procon.dk
www.worldspan.com
www.travelport.dkwww.travelport.se
www.travelize.com
www.travelmarket-interactive.dk www.travelmarket-interactive.no www.travelmarket-interactive.se
www.rb-seniorklub.dk
www.norskrejsebureau.dk
www.usarejser.dk
www.visitfaroeislands.com
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No357
Content
40
Coverfoto: CPH
2 79
Want to be a partner? CALL
+45 70 25 97 00
02-79 DK Indhold_Web Dir.indd 1 21-03-2016 15:03:47
■ Friendly & professional service
■ Three classes of service, Saga Class, Economy Comfort & Economy
■ Comfortable leather seats in all cabins
■ Seatback interactive entertainment system
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ANCHORAGE
CHICAGO
SEATTLE
PORTLAND
VANCOUVER
GENEVA
DENVER
MINNEAPOLIS / ST. PAUL
TORONTO MONTREAL
ORLANDO
WASHINGTON D.C. NEW YORKJFK & NEWARK
BOSTONHALIFAX
HELSINKI
STOCKHOLM
OSLOGOTHENBURG
COPENHAGEN
BILLUNDHAMBURG
FRANKFURTMUNICH
PARIS
MILAN
BARCELONA
MADRID
TRONDHEIM
BERGENSTAVANGER
AMSTERDAM
LONDONHEATHROW & GATWICK
EDMONTON
BIRMINGHAMMANCHESTER
GLASGOWABERDEEN
ZURICHBRUSSELSICELAND
FLY ICELANDAIRTHE SHORTEST WAY TO USA & CANADA
03 Annonce.indd 1 21-03-2016 10:34:49
4
TRAVELERS DON’T USE
GUIDEBOOKS THEY CREATE
THEIR OWNPRØV REMAP™ OG LAD DINE VENNER GUIDE DIG PÅ REJSEN.
FINDES PÅ SAS.DK ELLER I SAS APP’EN
LENA:You’ll love the atmosphere at my sister’s new bar. Specially on Tuesdays.
805877 SAS WAT ann 210x297mm.indd 1 23/12/15 13:55
No357Intro
Dear Reader, Delivering daily news on the internet and publishing a niche business magazine
written by skilled journalists is an exciting challenge. But it requires continuously
adjusting content and design to the benefit both of our readers and our adverti-
sers.
Therefore, we at Stand By / TTG Nordic have set in motion a project that has no
end date. This will ensure that our content is sharper and more relevant for our
readers – the employees and the executives in the travel industry.
Most of us have a busy daily schedule, but we believe that there is still a desire to
be able to sit back, relax and read a magazine with interesting interviews, rele-
vant and trending stories and background articles that should evoke an “Aha!”
experience or two.
Stand By will continue to come out in Danish, but in order to make our magazine
more accessible outside Denmark, TTG Nordic, as our magazine is called in Scan-
dinavia and the rest of the world, will now be published in English.
Aviation ChallengesOne of our main themes in this issue is airlines and the challenges they face. The
aviation outlook for 2016 remains positive – but more moderate compared to pre-
vious announcements. Low-cost carriers continue to challenge the ‘established’
airlines and there is a tendency for them to push for price reductions, which is
increasingly possible due to lower oil prices as well as the focus on efficiency.
It will be exciting to monitor how ticket prices change in 2016 and what kind of im-
pact the alliances have on pricing. In 2014, 6% of tickets across the Atlantic were
sold by airlines outside the established alliances. In 2009, that figure was 84%.
I hope you welcome our new magazine and wish you happy reading.
Stig ThygesenManaging Director
Copenhagen office:Vester Farimagsgade 2, kontor 1013-1015,
DK-1606 Copenhagen V.
Tel: +(45) 70 25 97 00
Fax: +(45) 70 25 97 01
www.standby.dk
Managing director & executive editor:
Stig Thygesen / [email protected]
Managing Editor: Kitt Andersen / [email protected]
Senior Editor: Ejvind Olesen / [email protected]
Journalist: Henrik Baumgarten / [email protected]
Journalist: Flemming Juul / [email protected]
Sales and advertising: Tel: +(45) 70 25 97 00
Fax: +(45) 70 25 97 01
Villi Karup Rasmussen / [email protected]
Gitte Nielsen / [email protected]
Layout: Kenneth Nannberg / [email protected]
Print: Tryknet
Publisher: Scandinavian Travel Media ApS.
Stockholm & Vilnius office:Journalist: Howard Jarvis
ttgnordic.com
Tel: +370 79267
Sales and advertising:
Tel: +(45) 70 25 97 00
Fax: +(45) 70 25 97 01
CONTACT US CALL US OR WRITE AN EMAIL if you have a good story about airlines,
hotels, cruise, car rental, travel agencies, MICE or travel technology
you want to share with the industry.
Editor in Chief Kitt Andersen, [email protected], tel. +45 30 23 91 03
Senoir Editor Ejvind Olesen, [email protected], tel. +45 45 86 21 49
Journalist Henrik Baumgarten, [email protected], tel. +45 20 93 28 48
Journaiist Howard Jarvis, [email protected] tel. +370 79267
04-5.indd 1 21-03-2016 10:35:46
5
TRAVELERS DON’T USE
GUIDEBOOKS THEY CREATE
THEIR OWNPRØV REMAP™ OG LAD DINE VENNER GUIDE DIG PÅ REJSEN.
FINDES PÅ SAS.DK ELLER I SAS APP’EN
LENA:You’ll love the atmosphere at my sister’s new bar. Specially on Tuesdays.
805877 SAS WAT ann 210x297mm.indd 1 23/12/15 13:5504-5.indd 2 21-03-2016 10:35:50
6
ParAdise AwaitS
With a route network that spans 21 destinations in 12 countries, our airline provides unequalled access to the Paci�c, Australia and New Zealand through our hub in Nadi, Fiji. Travellers �om Europe will �nd convenient ights departing to Fiji and beyond �om Singapore, Hong Kong and Los Angeles with up to 11 ights per week using Airbus A330 aircra�, o�ering world-class service in both Business and Economy class. Fiji Airways is also a partner in the Qantas Frequent yer, American Airline Advantage and Alaska Airlines Mileage Plan programs and members can earn and redeem points. For more details and the latest fares and schedules, contact us on europe@�jiairways.com or call +35623981111. For Fiji Airways Reservations, call +6793304388.
discover the south pacific and Fiji’s stunning 333 islands.
with connections direct to Fiji, it’s closer than you think.
C
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No3
57Around the World By Henrik Baumgarten
LUFTHANSA HAS NEW SALES FRIENDSLufthansa Group, LHG, is continuing its new
distribution policy that started last autumn.
The group’s members Austrian, Brussels Airli-
nes, Lufthansa and Swiss started to impose
a duty of 16 euros on each ticket which tra-
vel agencies book via the booking systems,
the so-called GDSs. LHG wants tickets for its
flights to be booked via its own websites in
order to save the duty going to the GDSs.
On a yearly basis this amounts to several
hundred million Danish kroner.
Recently, LHG got another couple of allies
in this field – this time, the major business
travel agency Hogg Robinson Group and
German travel group TUI. And more will
follow over the so-called Direct Connect
project, says LHG. In the USA, LHG has
cooperation with Google Flights, among
others.
The American MaryJane Group has made
an arrangement to run Camp Bud+Break-
fast by the Aspen Canyon Ranch close to
Parshall in the federal state of Colorado,
where cannabis is partially legalised.
The place near the Rocky Mountains is just
under two hours’ drive from the capital of
Colorado, Denver. Camp Bud+Breakfast is
open from July 1 until the end of Septem-
ber. Among the activities are Cannabis
Yoga and instruction in how to use can-
nabis in medical science, for example to
relieve pain in chronically ill patients.
The guests are not allowed to bring their
own cannabis but must buy it from the
‘cannabis concierge’. For more informati-
on, see the website budandbfast.com.
WORLD’S 10 LONGEST AIR ROUTES If you don’t get fed up with flying for
many hours, then go and get tickets
for the world’s longest flights. The
longest so far opened in March when
Emirates started flying non-stop to New
Zealand’s largest city, Auckland – in the
air for more than 14,000 km with a flight
time of more than 17 hours.
The newspaper USA Today has made
a list of the world’s 50 longest routes.
This is the top ten. No European airline
companies have a route in the top 50.
In the overview below you’ll find the
route first, the approximate number of
kilometres, followed by the airline and
approximate flight time.
1: Auckland-Dubai 14,193 km Emirates 17 hours and 20 minutes
2: Dallas-Sydney 13,802 km Qantas 16 hours and 55 minutes
3: Atlanta-Johannesburg 13,573 km Delta Air Lines 16 hours and 50 minutes
4: Los Angeles-Abu Dhabi 13,478 km Etihad Airways 16 hours and 40 minutes
5: Los Angeles-Dubai 13,395 km Emirates 16 hours and 20 minutes
6: Los Angeles-Jeddah 13,385 km Saudi Arabian 16 hours and 40 minutes
7: Los Angeles-Doha 13,341 km Qatar Airways 16 hours and 25 minutes
8: Houston-Dubai 13,118 km Emirates 16 hours and 45 minutes
9: San Francisco-Abu Dhabi 13,103 km Etihad Airways 16 hours and 15 minutes
10: Dallas-Hong Kong 13,049 km American Airlines 17 hours and 5 minutes
USA’S FIRST CANNABIS HOTEL
06-07.indd 1 21-03-2016 10:37:14
7
ParAdise AwaitS
With a route network that spans 21 destinations in 12 countries, our airline provides unequalled access to the Paci�c, Australia and New Zealand through our hub in Nadi, Fiji. Travellers �om Europe will �nd convenient ights departing to Fiji and beyond �om Singapore, Hong Kong and Los Angeles with up to 11 ights per week using Airbus A330 aircra�, o�ering world-class service in both Business and Economy class. Fiji Airways is also a partner in the Qantas Frequent yer, American Airline Advantage and Alaska Airlines Mileage Plan programs and members can earn and redeem points. For more details and the latest fares and schedules, contact us on europe@�jiairways.com or call +35623981111. For Fiji Airways Reservations, call +6793304388.
discover the south pacific and Fiji’s stunning 333 islands.
with connections direct to Fiji, it’s closer than you think.
C
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06-07.indd 2 21-03-2016 10:37:14
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By Jan Aagaard
Photo: Preben Pathuel
Copenhagen Airport, with CEO Thomas Woldbye at the helm, has once again delivered a strong bal-ance sheet and set a record for passenger numbers. New routes and increased self-service are part of the success, but it is not guaranteed that growth will simply continue, the top executive warns.
Thomas Woldbye can celebrate a small anniversary
on May 1. It will be exactly five years since he took
over as chief executive of Copenhagen Airport. The
51-year-old can look back on five busy years and
note progress on nearly all fronts.
During this period passenger numbers have
increased by four million to last year’s 26.6 million,
the number of intercontinental flights has increased
from 22 to 32 and the airport has won one interna-
tional award after another.
The airport’s owners have reason to be happy too,
as CPH’s profits have increased by more than 300
million kr. over the five years – from a net profit of 756
million kr. in 2011 to 1,086 million kr. in the financial
statements for 2015.
“We are an attractive airport in an attractive mar-
ket and we are constantly focused on becoming
even more attractive in order to attract more air-
lines and passengers. Growth begets more growth
and so we create an upward spiral,” says Thomas
Woldbye about the reasons for CPH’s continuous
improvement in recent years.
The spiral has been going upwards at CPH for many
years, with just a temporary decline in 2009 in the
wake of the financial crisis. But it is not natural for
the number of routes and passengers to simply
keep on rising, the CEO warns.
“Many underestimate the risk of the spiral going
downwards again,” Woldbye explains. “CPH has far
more routes than the size of our catchment area
warrants and many other airports would like to take
that traffic. The competitive situation is often under-
estimated. We are an international hub and need
to work really hard to get new airlines in and make it
attractive to come to Copenhagen.”
He considered this background when coming up
with CPH’s input into the aviation strategy that the
government has announced. However, he will not
share what specific wishes CPH has for the strategy.
“It is a really good idea to specify what you want
with aviation in Denmark and we believe that a
strategy should create a foundation for growth for
all players in the industry. At CPH we would like to
continue our investment and expansion and we
need to be able to do this in relation to environmen-
WE MUST CONSTANTLY IMPROVE
No357Airlines
8-9-10-11.indd 1 21-03-2016 10:40:42
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WE MUST CONSTANTLY IMPROVE
tal laws, planning laws and many other things. We have some
specific requests, but we will discuss those with the ministry first.”
Vital transfer trafficAccording to Woldbye, CPH has to be attractive to local Danish
and Swedish passengers, transfer passengers and especially
visiting foreign passengers. For all three groups it is crucial to have
access to a large selection of routes and airlines.
“Denmark is an attractive destination, but we can only attract
more foreign tourists if the large, well-known airlines fly here. Now-
adays, people travel to where it is cheap and easy to get to,” the
airport director points out.
Transfer traffic also plays an important role in the logic of
the upward spiral. Transfer passengers currently account for
about a quarter of the total number of passengers, even
though this is not directly stated in CPH’s traffic statistics. The
increasing availability of direct routes means that more and
more passengers are making self-transfers, where they, for
example, fly with easyJet to CPH and continue on to Dubai
with Emirates.
“Strategically, transfer traffic is just as important for us to-
day as it was 10 years ago, because it helps make a lot of
routes sustainable. For example, half of the passengers on
the SAS route to Shanghai are transfer passengers and
they mainly come to CPH from the shorter routes. If we
lost transfer traffic, it would affect many short routes.”
8-9-10-11.indd 2 21-03-2016 10:40:44
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Northern Europe focusFor several years, CPH has pursued a
strategy that the airport should be an
international hub and should strive to
reach 40 million passengers per year in
competition with airports like Amster-
dam and Munich. But why try to be a
Northern European airport instead of
just a large Scandinavian airport?
“An important part of the explanation
for our success over the last five years is
that we’ve had a strong focus on being
a Northern European hub. If we had
just focused on Scandinavia we would
have lost critical mass at some point
and then we would have fallen behind.
In the short term, we could certainly
make more money as a regional airport
because we would not have to invest as
much. But in the longer term it would be
a failed strategy.”
Reasonable pricingIn recent years, CPH has also managed
to attract new customers such as the
low-cost airline Ryanair as well as
getting a few large customers like SAS
and Norwegian to open new routes – in-
cluding a number of new overseas des-
tinations. Yet the airport has repeatedly
been criticised by the same customers
for high prices. SAS, for example, has
pointed out that it is almost twice as
expensive to operate at CPH as it is in
Oslo or Stockholm.
“I have no reason to doubt the SAS
numbers, but our main goal is to ensure
that customers get value for their
money and we are at a reasonable
price relative to the service we provide.
Our customers are looking first and
foremost at the business case. They
establish themselves in CPH because
there is an attractive market and an
airport with good operations. I have yet
to meet a company that has made a
decision about a route based on airport
charges. But at the same time, it must
be emphasised that we are among
the cheapest of the major airports in
Europe.”
Thomas Woldbye also highlights the
many investments the airport makes,
which allow the airlines to operate more
efficiently. In recent years, for example,
hundreds of millions of kroner have
been spent on new self-service solutions
like automatic check-in, baggage
drop-off and boarding. According to
the CEO, the airlines can save 70% on
check-in staff and 50% on boarding
staff with the new systems.
Satisfied with self-service Passengers have also welcomed the
increasing self-service – in fact, the
self-service passengers are actually the
most satisfied, as shown in the customer
interviews that the airport conducts with
around 100,000 passengers every year.
“As long as the technology works and
there is sufficient capacity, self-service
will be well received. This is largely
about predictability – the more you can
predict and control, the more satisfied
you are. So increased self-service pro-
vides lower costs, increased efficiency
and greater passenger satisfaction,”
Woldbye explains.
The next area to be automated is
passport control. The airport is currently
rebuilding Terminal 3, where nine
automatic controls (e-gates) and four
new manual passport booths are being
set up. The majority of European pas-
sengers now have e-passports, which
can be used in the automatic controls.
No357Airlines
“If I have been the catalyst for anything at CPH, it is the constant improvement of the processes.”
8-9-10-11.indd 3 21-03-2016 10:40:46
11
By 2017, all European passports will be
e-passports. The airport hopes that the
automation will help ensure there are
no queues at passport control when the
new e-gates open after Easter.
Security is an area that requires a lot of
staff at CPH and the airport is looking
at the potential for automation and
self-service in this area too.
“We are thinking about automation
along the entire chain and with the suc-
cess we’ve had with self-service in the
other areas, it is natural to consider it in
security as well. It is not as easy to solve,
as we are subject to a lot of EU legisla-
tion in this area, but it is something we
are looking at.”
A common strategy Self-service is one of the ways to
improve the processes at CPH and this
is something that the Mærsk-trained
Woldbye has really focused on right
from the start as chief executive.
“If I have been the catalyst for anything
at CPH, it is the constant improvement
of the processes. We need to constantly
get better at what we do and we need
to look at the overall coherence of the
airport,” he says.
Passenger experience over the last five
years has been improved through a
friendlier and more smiling service at
security and a broader and better se-
lection in the shopping areas, he adds.
As CEO, he has also been busy uniting
the entire company around a common
strategy.
“There are no other companies that
operate as many things as we do at
CPH – from heavy infrastructure and
buildings to retail, restaurants, hotels
and a logistics centre. It can therefore
be difficult to unite the entire company
around a common goal. I have helped
to create a strategy that everyone can
understand without it being so broad
that it doesn’t lead anywhere.”
In the coming years, Woldbye and his
management team will work to create
a more common approach among the
approximately 25,000 employees that
– spread across a number of different
businesses – keep Copenhagen Airport
operating around the clock, all year
round.
“We want to help all of our partners
make the airport an even more at-
tractive place. We can only do this if
our collaborative partners also see an
advantage in it,” he says.
“At CPH we sometimes have insights
that the other players do not have.
This is not because we are cleverer but
because we see things from a different
perspective. For example, handling
companies compete with each other
while we focus on how we can work
together to create a better experience
for passengers.”
CPH has plans for a large expansion of its shopping area, which currently houses more than 100 shops, restaurants and ca-fes and is spread across more than 10,000 square metres. CPH expects to be able to release the plans for a major expansion of the shopping area in Terminal 2 and con-struction will probably start in 2017.
Among the other plans that CPH expects to
announce this year is a modified layout of
the combined check-in and arrivals area in
Terminal 3, so as to create a more efficient
flow of departing and arriving passengers.
This year, CPH is also in the process of estab-
lishing two extra security tracks by the central
security control and upgrading the baggage
claim area.
SHOPPING AREA TO EXPAND
HAPPIER PASSENGERS CPH regularly measures how satisfied
passengers are with various services
at the airport. According to these
measurements, the overall satisfac-
tion of passengers has increased in
recent years, from 85.5 in 2011 to 86.2
in 2015 (scale of 0-100).
Satisfaction has increased in a num-
ber of areas:
2011 2015Check-in: 86.7 89.0
Waiting time at baggage drop: 82.3 88.8
Security: 85.7 88.6
Waiting time at security: 83.6 85.1
Shopping area: 83.4 84.8
Wayfinding: 87.2 90.1
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12
THE WORLD OF AIRLINES – 2016
For the 39th time, Stand By brings you an updated guide to the members of the three major airline alliances – plus Etihad’s alliance.
LAVPRIS/LAVSERVICE -SELSKABER, among others:
Air Asia (Malaysia et al.)
EasyjetNorwegianRyanairSouthwest (USA)
Virgin AmericaVueling (Spain)
Wizz Air (Hungary)
Wow Air (Iceland)
OTHERS, e.g.:
Air Baltic (Latvia)
Air GreenlandAlaska AirlinesAtlantic Airways (Faroe Islands)
BMI RegionalDanish Air Transport El AlEmirates (Dubai)
Etihad Airways (Abu Dhabi)
Icelandair Luxair Olympic Air Pakistan International AirlinesSun-Air (Denmark)
Virgin Atlantic
ETIHAD EQUITY ALLIANCE
Abu Dhabi’s Etihad Airways has its own
Etihad Equity Alliance, though this is not
a true alliance like oneworld, Skyteam or
Star. Etihad Equity Alliance is comprised
of two alliance members, Air Berlin from
oneworld and Skyteam’s Alitalia.
Last year, International Airlines Group
(IAG), which owns British Airways and
Iberia, bought the Irish carrier Aer Lingus. In
that context, Etihad also sold its sharehol-
ding in the company.
As at the end of February 2016, Etihad Equi-
ty Alliance had these ‘members’ (Etihad’s
ownership stake in parentheses):
Air Berlin (29,21 pct.)
Air Serbia (det tidl. Jat Airways – 49 pct.)
Air Seychelles (40 pct.)
Alitalia (49 pct.)
Etihad Regional (Swiss – 33,3 pct.)
Jet Airways (India – 24 pct.)
Virgin Australia (25,1 pct.)
ONEWORLD
Air BerlinAmerican AirlinesBritish AirwaysCathay Pacific (Hong Kong)
FinnairIberiaJapan AirlinesLAN (Chile)
Malaysia AirlinesQantasQatar AirwaysRoyal JordanianS7 Airlines (Russia)
SriLanka AirlinesTAM Airlines (Brazil)
SKYTEAM
AeroflotAero MexicoAerolineas ArgentinasAir Europa (Spain)
Air FranceAlitaliaChina Airlines (Taiwan)
China Eastern China Southern AirlinesCzech AirlinesDelta Air LinesGaruda IndonesiaKenya AirwaysKLMKorean AirMiddle East Airlines (Lebanon)
SaudiaTarom (Romania)
Vietnam AirlinesXiamen Airlines (Kina)
STAR ALLIANCE
Adria Airways (Slovenia)
Aegean Airlines (Greece)
Air Canada Air China Air IndiaAir New ZealandAll Nippon Airways (Japan)
Asiana Airlines (South Korea)
Austrian Airlines Avianca (Columbia)
Brussels AirlinesCopa Airlines (Panama)
Croatia AirlinesEgyptairEthiopian AirlinesEva Air (Taiwan)
LOT Polish AirlinesLufthansa SAS Shenzhen Airlines (China)
Singapore Airlines South African AirwaysSwissTAP PortugalThai AirwaysTurkish AirlinesUnited Airlines
FLYV TILFærøerne
www.fae.fo
Længere landingsbane
Stor og billig taxfree butik
God mad og bar
Kom og bliv en del af succesen
Over 25% vækst siden 2011
Kun to timer fra Danmark
Det er billigere end du tror
No357Airlines
12-13.indd 1 21-03-2016 10:41:36
13
FLYV TILFærøerne
www.fae.fo
Længere landingsbane
Stor og billig taxfree butik
God mad og bar
Kom og bliv en del af succesen
Over 25% vækst siden 2011
Kun to timer fra Danmark
Det er billigere end du tror
12-13.indd 2 21-03-2016 10:41:37
14
One in four scheduled airlines are in the three global airline alliances. Some carriers do not want membership, but the members see many benefits.
“There are many benefits for SAS being in Star Alliance,” says SAS
Director for Network and Partners Simon Pauck Hansen. “We are
able to offer a much more diversified route network than what we
fly ourselves.”
The International Air Transport Association has more than 250
members worldwide, only 63 of which are in one of the three alli-
ances, oneworld, Skyteam or Star. Low-cost carriers are typically
not part of IATA.
These 63 alliance members carried 1.8 billion passengers last year.
That corresponds reportedly to approximately two in every three sche-
duled passengers on IATA member-airline flights around the world.
Nearly all major IATA airlines are in an alliance. There are also
strategically less important members in each alliance. There is no
great ‘need’ for some of these, but then they are closed to other
alliances.
Many requirementsIn order to join an alliance, a large number of requirements need
to be met by the airline, which often has a ‘sponsor’ – an existing
member that provides knowhow so that the applicant can get
through the often lengthy process.
One airline without any alliance plans is Icelandair. Its CEO, Birkir
Hólm Guðnason, recently told Stand By: “We are not knocking on
the door of any alliance. We would not have grown as quickly as
we have in an alliance. Outside of one, we can do what we want.
But we still collaborate closely with SAS and Finnair.”
However, Simon Pauck Hansen of SAS says: “Via Star we can provi-
de passengers with a smooth journey across member airlines to the
By Henrik Baumgarten
destination. This may include checking baggage through to the
final destination, boarding passes and lounge access. The traveller
can also earn bonus points throughout the journey and use points
for tickets, upgrades and more with all members of the alliance.”
High visibilityMorten Balk, Country Manager for Denmark at the Lufthansa
Group (Austrian, Brussels Airlines, Lufthansa and Swiss) details other
arguments for being in an alliance.
“The alliances cover almost the entire world. We can send our pas-
sengers with a much greater network than we have. Membership
provides tremendous visibility worldwide. And we also develop
business in another way,” he says.
Helping each other“Through collaboration between the airlines, in an alliance or
via codeshare, the companies have greater visibility and are
shown better in reservation systems,” explains Allan Petersen,
Scandinavia Sales Manager for Hong Kong’s Cathay Pacific, a
oneworld member.“Through cooperation in the alliances, airlines
can also help their passengers, for example in airports where
they do not have a presence.”
ALLIANCES ARE FOR THE FEW
Personnel in uniform from the 20 members of Skyteam
Only Star Alliance gained a new member last year, when Avianca Brazil was ac-cepted. This is a photo from the induction ceremony.
No357Airlines
14-15.indd 1 21-03-2016 10:44:07
15
14-15.indd 2 21-03-2016 10:44:09
16
Uden for alliancerne
EMIRATES KEEPS GETTING BIGGER Ever since Dubai-based Emirates launched flights to Co-
penhagen in August 2011, its aircraft on the daily route just
keep getting bigger.
The culmination took place in December last year when
it deployed the world’s largest airliner, an Airbus A380
with 615 seats. The airline flew nearly 260,000 passengers
between Dubai and Copenhagen last year, an increase
of 5%.
Emirates is the biggest operator of Airbus A380s in the world
and has so far received half of the 140 A380s it has on or-
der. Since it began to fly the double-decker in 2008, some
47 million have flown on an A380 from the Emirates.
Two Emirates A380s have received decals of gigantic ani-
mal pictures – to show their support for United for Wildlife, a
global partnership against illegal wildlife trade. The images
show some of the world’s most endangered animals.
ETIHAD HAS ITS OWN ALLIANCE Abu Dhabi-based Etihad Airways is the only one of the
three major Gulf carriers that has not flown to Scandina-
via. Both Emirates and Qatar Airways already have routes
here.
Something else that singles out Etihad is that it has its
own airline alliance. Etihad Equity Alliance includes two
members of major alliances, Air Berlin from oneworld and
Skyteam’s Alitalia.
By Henrik Baumgarten
Two Emirates A380s have received gigantic animal pictures to show their support for United for Wildlife, a global partnership against illegal wildlife trade.
AIRLINES CREATE DISCORD IN EUROPE Last year, BA and Iberia left the Association of European Airlines, a lobbying organisation, due to disagreements over how Euro-pe’s airlines should act against the rapidly growing Gulf airlines.
British Airways and Iberia have a common parent company,
International Airlines Group (IAG), which also includes Spain’s
Vueling and Ireland’s Aer Lingus. Early last year, IAG got its larg-
est ever shareholder when Qatar Airways bought almost 10% of
the company.
The Association of European Airlines brings together almost all
of Europe’s airlines. IAG CEO and former CEO of BA Willie Walsh
explained the rationale for leaving the organisation to Aviation
Daily last year:
“Our position on some important policy issues is not aligned with
many other AEA airlines.” IAG in particular believes “that the
global liberalisation of our industry is fundamental to our future
growth and we are not willing to compromise on it.”
The conflict between the major airlines in the AEA is due to Air
France-KLM and the Lufthansa Group lobbying the EU to give
the three large Gulf airlines Emirates, Etihad and Qatar Airways,
known as the MEB3 – Middle East Big 3 – only limited access to
Europe and to demand an investigation into possible state aid.
Willie Walsh has on many occasions said, even before Qatar
Airways bought into IAG, that he has no problem with the
growth of the MEB3 airlines.
British Airways and Iberia have instead joined a low-cost airline
interest group, the European Low Fares Airline Association
(ELFAA), where they are now sitting at the table with giant com-
petitors like Ryanair, easyJet and Norwegian.
No357Airlines
16-17 .indd 1 21-03-2016 10:44:59
17
16-17 .indd 2 21-03-2016 10:45:01
18
LONDONFRANKFURT MILANO
Cathay Pacific tilbyder +85 ugentlige afgange mellem Europa og Hong Kong
CATHAY PACIFIC AIRWAYS • Linnésgade 18, 1. floor • DK-1361 Copenhagen K • Tel: +45 33 15 40 33 • Fax: +45 33 14 46 40 • www.cxagents.com
NYE GATEWAYS I 2016: Madrid (2 juni), London Gatwick (2 September).
Vi ser frem til at modtage vores første nye A350 fly I de næste par måneder,vi har en samlet ordre på 48 stk over de næste par år.
Dragonair blev for nyligt omdøbt til Cathay Dragon.
Fra venstre: Allan Petersen, Gritt Pitz, Sofia Ingolfsdottir, Andreas Vessman
LONDON
FRANKFURT MILANOLONDON PARISDUSSELDORF
MANCHESTERMANCHESTER
FRANKFURTFRANKFURTROMROM
Benyt dig af de mange gateways:
DUSSELDORFPARISPARIS
ZÜRICHZÜRICH
AMSTERDAMAMSTERDAM
cathay.indd 1 06-03-2016 21:00:49
By Kitt Andersen
No357Airlines
Trade relations between India and the Netherlands go back centuries and are now expanding further with Jet Airways’ new European hub, established at Schip-hol Airport on March 27.
(Stand By, Amsterdam) Establishing a
new hub for long-haul flights is not a job
that gets done over lunch with a couple
of follow-up emails. It doesn’t take weeks
or months, but years. For Jet Airways and
the other parties involved, it was five years
before the first aircraft could begin daily
direct flights from Amsterdam’s Schiphol
Airport to Mumbai and Delhi plus Toronto
in North America.
“It is a huge event both for me and for Jet
Airways that we now have our new hub
in Amsterdam, which is very important
to us. It has been my personal wish for a
very long time,” said Naresh Goyal at a
press conference at Amsterdam Schiphol,
where Jet Airways presented its new
European hub on March 14 together with
Amsterdam’s mayor Eberhard van der
Lan as well as Jos Nijhuis, president of the
Schiphol Group, Nat Pieper, senior vice
president of EMEA Delta Air Lines, am-
bassador H.E. J.S. Mukul, Pieter Elbers, pres-
ident and CEO of KLM – not to mention
Jet Airways’ own chairman of the board,
Naresh Goyal.
A nice birthday presentPreviously, Jet Airways had its hub in
Brussels. However, Brussels Airlines has cut
down on its routes and after entering into
code-sharing agreements with KLM and
Delta Airlines, Jet Airways secured good
connection possibilities for passengers in
the rest of North America and Europe, a
fact that may also be of interest to passen-
gers from Scandinavia.
“There has always been a strong bond
between the Netherlands and India, and
the fact that Jet Airways has chosen Am-
sterdam as its new European hub is a very
nice birthday present for Schiphol, which is
celebrating its 100th anniversary this year,”
said Jos Nijhuis, president of the Schiphol
Group, which expects the airport to reach
60 million passengers in 2016.
But Jet Airways’ hub is more than a good-
sized present for the airport. It also adds an
estimated economic value of 100 million
euros a year to the Dutch economy.
A fully-exploited marriageThe next step for Jet Airways, an Etihad
Airways partner, could be membership in
the Skyteam alliance. But as Naresh Goyal
said with a twinkle in his eye, Jet Airways
is very happy with the marriage to KLM
and Delta Airlines and is not dreaming of
Skyteam at the moment.
When asked who gets the most out of the
collaboration, Goyal answered, his eyes
gleaming, “It is a profitable collaboration
for all parties. Everyone gains passengers.
In a marriage, there must be give and
take. Otherwise it is not a marriage.
Furthermore, I come from a large Hindu
family in which divorce is non-existent. Our
collaboration must be fully exploited.”
NEW HUB FOR INDIA
Jet Airways’ chairman of the board Naresh Goyal and Amsterdam’s mayor Eberhard van der Lan at the Monday press conference at Schiphol Airport. Together with Delta Airlines and KLM, Jet Airways is also looking at the possibility of flying to New York.
18-19.indd 1 21-03-2016 10:45:41
19
LONDONFRANKFURT MILANO
Cathay Pacific tilbyder +85 ugentlige afgange mellem Europa og Hong Kong
CATHAY PACIFIC AIRWAYS • Linnésgade 18, 1. floor • DK-1361 Copenhagen K • Tel: +45 33 15 40 33 • Fax: +45 33 14 46 40 • www.cxagents.com
NYE GATEWAYS I 2016: Madrid (2 juni), London Gatwick (2 September).
Vi ser frem til at modtage vores første nye A350 fly I de næste par måneder,vi har en samlet ordre på 48 stk over de næste par år.
Dragonair blev for nyligt omdøbt til Cathay Dragon.
Fra venstre: Allan Petersen, Gritt Pitz, Sofia Ingolfsdottir, Andreas Vessman
LONDON
FRANKFURT MILANOLONDON PARISDUSSELDORF
MANCHESTERMANCHESTER
FRANKFURTFRANKFURTROMROM
Benyt dig af de mange gateways:
DUSSELDORFPARISPARIS
ZÜRICHZÜRICH
AMSTERDAMAMSTERDAM
cathay.indd 1 06-03-2016 21:00:4918-19.indd 2 21-03-2016 10:45:41
20
“Aalborg Lufthavns DutyFree har lækre
tøjmærker, parfumer og alt muligt. Så vi kom til at
tyvstarte vores ferieshopping allerede i lufthavnen.”
Betina og Camilla, Randers. Rejser på shoppingtur til
Istanbul
DET ER IKKE HELT LIGE MEGET, HVILKEN LUFTHAVN DU VÆLGER
I Aalborg Lufthavn går tingene bare lidt mere glat. Så kan du nemlig slappe af og nyde din ferie allerede i det øjeblik, du forlader bilen – som i øvrigt holder gratis parkeret.
Vælg Aalborg Lufthavn og vælg glæden ved en hurtig lufthavn.
Of all the airlines at Copenhagen Airport, Norwegian had the most new passengers in 2015.
The 20 biggest airlines at Scandina-
via’s largest airport carried 23 million
passengers, or 86.5% of its total 26.6
million travellers.
Hardest hit among them was SAS,
which lost more than half a million
passengers compared to its tally in
2014. The greatest increase percent-
age-wise was Danish Air Transport,
whose market share rose by 53.2% –
not least because it is now flying the
domestic route between Copenha-
gen and Karup. Norwegian saw the
greatest rise in passenger numbers
with an increase of 300,000.
Of the Top 20 in 2014, Norway’s Wid-
erøe and Thai Airways were knocked
out, while the two new carriers in the
list are Ryanair and Brussels Airlines.
GREATEST GROWTH FOR NORWEGIANBy Henrik Baumgarten
No357Airlines
20-21.indd 1 21-03-2016 10:46:48
21
Luftens bedste miljøvalg
TCAS miljø_192x94:Layout 1 18/11/14 13:02 Side 1
Luftens bedste miljøvalg
TCAS miljø_192x94:Layout 1 18/11/14 13:02 Side 1
COPENHAGEN TO 156 DESTINATIONS
By the close of 2015, Copenha-
gen Airport had direct routes to
156 destinations. There were six
Danish domestic destinations,
13 Scandinavian, 105 European
and 32 long-haul routes. Routes
considered to be long haul
by the airport are typically to
countries outside Europe, for
example to Greenland, Israel
or Morocco.In order for a route
to be included in the list, there
must be at least eight depar-
tures a year and a minimum
of one weekly departure for
eight consecutive weeks. The
list does not include charter or
cargo flights. In some cases,
London for example, there are
several routes from Copenha-
gen to different airports in the
same region – in the example
of London: Gatwick, Heathrow,
Luton and Stansted.
RANKING AIRLINE RANKING PASSENGERS PASSENGERS PERCENTAGE PASSENGERS
IN 2015 IN 2014 IN 2015 IN 2014 CHANGE SHARE AT CPH
1 SAS 1 10.287.224 10.794.747 - 4,7 % 38,6 %
2 Norwegian 2 4.534.650 4.234.144 7,1 % 17,0 %
3 Easyjet 3 1.530.569 1.535.059 -0,3 % 5,7 %
4 Ryanair - 715.251 - 2,6 %
5 Lufthansa 4 603.951 561.511 7,6 % 2,2 %
6 British Airways 6 519.775 480.227 8,2 %
7 KLM 5 515.993 496.226 4 %
8 Air Berlin 7 482.982 478.757 0,9 %
9 Air France 8 387.771 385.172 0,7 %
10 Finnair 10 378.553 329.424 14,9 %
11 Danish Air Transport 18 368.684 240.654 53,2 %
12 Turkish Airlines 9 338.830 353.655 4,2 %
13 Thomas Cook Airlines 15 338.353 273.447 23,7 %
14 Icelandair 13 337.354 304.420 10,8 %
15 Swiss 11 324.234 325.069 0,3 %
16 Austrian 12 309.816 306.365 1,1 %
17 Vueling 14 293.258 278.235 5,4 %
18 Emirates 16 259.630 246.434 5,4 %
19 Brussels Airlines ny 254.835 227.793 11,9 %
20 TUIfly Nordic 19 240.638 237.288 1,4 %
Here are the 20 biggest airlines at Copenhagen Airport last year. In paren-theses are the airlines’ positions in 2014. We also note the passenger share of the five largest airlines in 2015.
20-21.indd 2 21-03-2016 10:46:49
22
Uden for alliancerne
By Henrik Baumgarten
A Thomas Cook Airlines Airbus A330 lands on the Carib-bean island of Saint Martin in 2014 as the crew that will fly it back to Stockholm wave to their col-leagues.
Two Danish airlines have changed CEOs, while a “virtual” airline has abandoned a new route after just a month.
A former director at SAS and most
recently Nordic and Baltic Area Man-
ager for Emirates, Teddy Zebitz, took
the helm as the new CEO of Jet Time in
January when he replaced the com-
pany’s co-founder, Klaus Ren.
The largest Danish-owned airline
celebrates its first 10 years this autumn.
Jet Time currently operates 11 Boeing
B737s for mainly Nordic charter tour op-
erators, six B737 cargo aircraft for freight
companies and has an agreement
with SAS for the operation of up to 13
ATR turboprops on SAS regional routes.
The majority of Jet Time’s B737 passen-
ger aircraft operate charter flights –
approximately 40% from Denmark, the
rest mainly from Sweden and Finland.
Jet Time also has a good niche with
ACMI flights for other airlines. ACMI –
aircraft, crew, maintenance, insurance
– means the airline provides aircraft
and crew and takes care of mainte-
nance and insurance.
A new contract in this area covers
flights during this year’s summer
schedules for British Airways, both
between Copenhagen and London
Heathrow and from Heathrow to Scot-
tish destinations Aberdeen, Edinburgh
and Glasgow.
Another big leadership change has
taken place at Scandinavia’s biggest
charter company, Thomas Cook Air-
lines, headquartered at Copenhagen
Airport. There, the CFO of Thomas
Cook Group Northern Europe, Per
Knudsen, replaced CEO Torben Øster-
gaard who after five years wanted
to ‘pull the plug’ and realise his own
travel dreams with his family.
Thomas Cook Airlines flies in Denmark
primarily for Spies, a member of
the Thomas Cook Northern Europe
family. The company has around 1,100
employees and eight Airbus A321s
for its European routes and five A330-
200/300s primarily for long-haul routes
to the Caribbean and Phuket.
Last year the company completed
an overhaul of the fleet worth 100
million kr., including new seats and an
improved entertainment system for
the long-haul aircraft.
A curious operator last year was Es-Air.
The virtual airline contracted with
Jet Time to fly between Esbjerg and
Copenhagen, which launched on
March 1. But after four weeks it was
over. Es-Air’s director said afterwards
that the passenger numbers the
route had been based on were too
optimistic.
NEW EXECUTIVES AT DANISH AIRLINES
ALSIE GETS MORE AGREEMENTS Alsie Express, financed by Danfoss, flies from
Sønderborg to Copenhagen. Last year, its only
route saw approximately 60,000 passengers
on its two ATR72-500, which boast 48 leather
seats and very good legroom. The company
has made interline agreements, primarily with
SAS and also with Finnair starting this year. With
these, passengers can check baggage through
to their final destination.
DAT IS GROWING Danish Air Transport took over the route between
Copenhagen and Karup from Norwegian last
spring. That DAT now has its own passengers can
be seen in the Top 20 list of the biggest airlines in
Copenhagen Airport last year, where DAT grew
by 53% to almost 369,000 passengers, including
its route to Bornholm. DAT also has routes from
Esbjerg via Billund to Stavanger.
PRIMERA AIR BEGINS SCHEDULED FLIGHTSThe airline from Iceland’s Primera Travel Group,
which also includes Denmark’s third largest
charter travel agency Bravo Tours, has – in the
wake of Ryanair’s scaling-back at Billund Airport
– taken on new challenges. Primera has mainly
flown charter guests up to now, but in news of
this year’s summer programme it was announ-
ced it would open regular passenger routes from
Billund to Barcelona, Faro in southern Portugal,
Nice, Paris and Venice.
No357Airlines
22-23.indd 1 21-03-2016 10:49:01
23
SUN-AIR ADDS NEW ROUTESSun-Air, which flies as a franchise
partner of British Airways and specia-
lises in routes for business travellers,
has begun to codeshare with
Qatar Airways on eight of the Danish
company’s 15 routes, primarily from
Jutland. Sun-Air is also looking at a
possible new route between Gothen-
burg and Birmingham.
Up to 30% of the company’s flights
are outside Denmark. In Denmark,
Sun-Air only has routes out of Jutland,
from Billund, Aarhus and Aalborg.
From Gothenburg it flies to Cam-
bridge and Manchester and from
Hamburg to London City Airport.
SOUTH AFRICAN AIRWAYS Den bedste vej til det sydlige Afrika.South African Airways tilbyder 28 ugentlige afgange fra København og Billund via vores gateways i Frankfurt, München og London til Johannesburg, med smidige forbindelser videre i Sydafrika samt til bl.a. Mozambique og Zambia.
SAWUBONA – WELCOME ON BOARD!
flyssa.com
Last fall, Sun-Air opened a new route between Aalborg and Stavanger. After landing, from left: co-pilot Lars Pedersen, Captain Kristoffer Sundberg, stewardess Ann Karina Hjortshøj Christensen, Sun-Air owner Niels Sundberg, stewardess Jette Nørskov and commercial director Kristian Tvergaard
22-23.indd 2 21-03-2016 10:49:03
20
Operated by SUN-AIR of Scandinavia A/S
Direkte fra Jylland med skyhøj serviceMed 32 helt nye lædersæder om bord kombineret med vores prisvindende service, vil du opleve en mere afslappende og komfortabel flyrejse til England, Tyskland, Sverige, Norge og Belgien.
Bestil på ba.com eller dit rejsebureau.
ICELANDAIR CONTINUES TO GROW
No357Airlines
24-25.indd 1 21-03-2016 10:50:17
21
By Henrik Baumgarten AIR GREENLAND NIGHT FLIGHTS Air Greenland will operate ‘night flights’ during the peak sea-
son with a late departure/early arrival in Copenhagen. This
means that passengers flying to Copenhagen do not have to
stay at a hotel as they can fly on from Copenhagen the same
day. Air Greenland, which will add a new route from Ilulissat
to Keflavik in June and August, replaced its Dash 7 workhorses
with new Dash 8s last autumn.
ATLANTIC AIRWAYS’ BIGGER PLANESFaroese airline Atlantic Airways will get two new helicopters,
Augusta-Westland AW 139s, to replace two ageing Bell 412s.
The choppers are part of the airline’s emergency response
team and are also used for scheduled air services between
the islands.
Atlantic has also ordered an Airbus A320, which will be
delivered late in the year and be used for the main route to
Copenhagen. Atlantic also flies to Billund in Denmark and has
a seasonal service to Aalborg. The aircraft will accommodate
168 passengers – 24 more than the three A319s.
The future fleet is expected to be one A320 and one A319,
as well as a smaller plane for the so-called northern routes to
Iceland, Edinburgh and Bergen. Atlantic aviation history was
written last year when Jóhanna á Bergi became the new
chief executive – and the first female CEO of a Nordic airline.
WOW AIR GROWING IN THE USAIn June, Los Angeles and San Francisco will become the fifth
and sixth destinations of Icelandic low-cost carrier Wow Air
in North America. In Europe, Wow operates to 20 airports,
including Copenhagen.
Nemt og trygt at benytte
Aktiviteter fly, bil og transfers
+ 45 38487783 - tast 1 • + 46 0851 761950 - tast 1
Mere end hundrede tusinde hoteller verden over
www.expedia.dk/TAAP
Expedia_ann_182x125.indd 1 22/12/15 14.05
Icelandair allows those travelling between Europe and the US to stop in Iceland for up to a week without it affecting the price of their ticket.
The largest West Nordic airline continues to open new routes and see substantial passenger growth.
Icelandair will again add new routes to North America, to Chicago
and Montreal. So now there will be 16. And while the airline carried
1.3 million passengers in 2009, 3.6 million are expected to land this
year. That’s an increase of more than 175% in eight years, something
only a few carriers can boast of!
At the same time, Icelandair has become a ‘victim’ of Iceland’s
growing success as a tourist destination with 1.3 million foreign
arrivals last year. The growth has led to Air Berlin, easyJet, Lufthansa
and SAS as well as the American Delta Air Lines opening new routes
there.
“Ten to fifteen airports in North America and northern Europe are
possible new destinations,” said Icelandair CEO Birkir Hólm Guðna-
son and Senior Vice President of Marketing and Sales Helgi Már
Björgvinsson at a press conference this year – without saying which
ones.
In addition to the soon-to-be 16 destinations in North America, the
airline has more than 25 in Europe. Half of its passengers fly between
Europe and North America via Iceland. Every third is ‘only’ going to
Iceland, and the remaining 15% are from Iceland itself.
The airline’s 25 Boeing B757-200/300s will be supplemented in April
by two larger Boeing B767-300s with 262 seats. Beginning in 2018,
Icelandair will get 16 new Boeing B737-800/900 MAXs.
24-25.indd 2 21-03-2016 10:50:22
26
LOWEST-COST OF THEM ALLBy Howard Jarvis
Wizz Air CEO József Váradi tells TTG Nordic that Scandinavia and the Baltics are “very important” to the fast-growing low-cost carrier’s future.
Just two months into 2016 and Wizz Air has already an-
nounced 20 new routes. The Budapest-based low-cost
carrier launched 81 of them last year, making it the world’s
fourth fastest growing airline, behind easyJet, Ryanair and
Vueling. Whatever the measure, it is certainly what it claims
to be, the biggest LCC in Central and Eastern Europe, and
its CEO József Váradi told TTG Nordic that the Nordic and
Baltic regions are “very important” to Wizz’s future.
Total passenger numbers at Wizz Air reached 19.2 million,
some way behind its low-cost rivals, including Norwegian
at 25.7 million. But with a 22% increase against Norwegian’s
7.8%, it may not be long before these two are neck-and-
neck.
While Budapest-Reykjavik is among the 20 routes so far
revealed for this year, right now 69 of the airline’s total 428
routes are to Norway, Sweden, Denmark, Finland and
Iceland. But routes to these countries accounted for just 1.4
million passengers in 2015, so there is room for growth.
József Váradi, Chief Executive Officer, Wizz AirJózsef Váradi worked at Procter & Gamble be-
tween 1991 and 2001, becoming sales director for
global customers where he was responsible for
major clients throughout 11 European countries.
He then joined state-run Malév Hungarian Airlines
as chief commercial officer in 2001, quickly rising
to chief executive officer from 2001 to 2003. He
has also held board memberships with companies
such as Lufthansa Technik Budapest (Supervisory
Board, 2001-03) and Mandala Airlines (Board of
Commissioners, 2007-11). Váradi was then one of
the founders of Wizz Air in 2003.
József Váradi holds a Master’s degree in Economics
from the Budapest University of Economic Sciences
and a Master’s in law from the University of London.
In 2007, he won the Ernst & Young Hungary “Brave
Innovator” award.
No357
Airlines
26-27-28-29.indd 1 21-03-2016 10:51:08
27
Ansatte fra South African Airways’ datterselskab, Mango, der i år får samarbejde med Star Alliance.
“Iceland is our newest adventure,” Váradi says. “Last year we
launched our first Reykjavik route to Gdansk and now we’re
getting ready to link Iceland with Warsaw and Budapest. For
the Nordic region we are building additional capacity.”
Wizz only recently announced operations to Copenhagen and,
not much further back, started operating routes from Billund.
Until now Váradi’s Nordic focus has been on Sweden (32 routes
at three airports) and Norway (29 routes at eight airports).
The airline is not giving anything away as to whether any new
routes can be expected in Scandinavia in 2016. The company
response to such questions is, “Wizz Air does not speculate on
future growth prospects. We speak with a number of airports at
all times about possible future growth and when we have any
news we will announce these in due course.”
Classic low-costWizz arguably has a more faithful following in the Baltic coun-
tries, which are far more the airline’s natural terrain, and where
passenger numbers were also 1.4 million in 2015 yet with just
35 routes (69 in the Nordics) and less seat capacity than in the
Nordics (1.8 million versus 1.9 million). It is not present in Estonia
but is aggressively burrowing into Lithuania, launching flights this
year from all three of its diminutive airports including the coastal
resort of Palanga.
“We are one of the lowest-cost of all airlines,” Váradi says. “There
are still lots of opportunities to increase the market, especially in
Central and Eastern Europe where the penetration is quite low.”
For now, Wizz Air is sticking rigidly to the classic low-cost model,
flying point-to-point only.
“The hub-and-spoke system as a business model has issues,
related to a diversified fleet where you must keep aircraft on the
ground for extended periods. That’s not for us.”
Neither is the idea of cooperating with legacy airlines to feed
traffic into their hubs, with Váradi commenting, “We are not
contemplating such cooperation. This is our own business with
our own brand.”
WIZZ IN THE NORDICSNorway: 8 airports (Alesund, Bergen, Haugesund,
Stavanger, Trondheim, Oslo Torp, Kristiansand, Molde),
29 routes
Sweden: 3 airports (Gothenburg, Malmo, Stockholm
Skavsta), 32 routes
Denmark: 2 airports (Billund, Copenhagen), 4 routes
Finland: 1 airport (Turku), 1 route
Iceland: 1 airport (Reykjavik), 3 routes
TOTAL: 15 airports, 69 routes
Passengers in 2015: 1.4 million
Current seat capacity for 2016: 1.9 million
WIZZ IN THE BALTICSLithuania: 3 airports (Vilnius, Kaunas, Palanga), 25 routes
Latvia: 1 airport (Riga), 10 routes
Passengers in 2015: 1.4 million (950k in Lithuania, 470k in
Latvia)
Current seat capacity for 2016: 1.8 million
[Some overlap in Nordic and Baltic passenger numbers
as several Nordic flights are from one of the Baltic coun-
tries]
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The Wizz Air chief has watched with interest as Nordic low-cost
rival Norwegian boldly pursues its long-haul business. But he
flatly rejects launching his own.
“We don’t have such ambitions. We aim to build our unified
fleet of A320 family aircraft, which can fly up to five hours. It’s a
complicated business to add other aircraft types to the fleet. We
fly to Reykjavik, Dubai, the Canary Islands – those are the stretch
of our network.”
Wizz Air is in the business of delivering short-haul flights and
creating benefits for consumers out of that type of operation,
he stresses, adding that legacy airlines already provide very
strong global networks with all the services necessary to
sustain them. But he wishes Norwegian “good luck” with its
venture, going on to say: “You can take a look at the financial
performance of Norwegian and judge for yourself how suc-
cessful that operation is.”
Meat on the bonesFor now, Wizz Air is concentrating on strengthening its own net-
work, including those routes already launched. Váradi warms to
a question about his fleet (currently 63 A320s and three A321s)
and last year’s $13.7 billion order for 110 321neo aircraft plus an
option for 90 more, on top of 35 planes already on order. As
they come on line in a steady stream until 2024, will they will be
deployed on new routes or to bolster existing routes, many of
which have just two or three frequencies a week?
“You are right to point this out. We have been planting a lot
of flags over the years and to avoid having something of an
overstretched network we are now busy putting meat on the
bones. As we add capacity we are adding more frequencies
than before.”
He estimates that capacity growth on existing routes will take
up three-quarters of the new aircraft, with the rest deployed on
new routes. Ultimately, Váradi says he is totally focussed on the
consumer.
“Most consumers want low fares. Our business is low-cost, and
our costs are at an all-time low – fuel, interest rates compared
to a few years back. And that can only be a benefit for con-
sumers, in the form of even lower fares.”
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dam
Airlines
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Ansatte fra South African Airways’ datterselskab, Mango, der i år får samarbejde med Star Alliance.
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20 YEARS OF EASYJETIn easyJet’s benefit program for,
among others, business travellers,
members can re-book to departures
other than the one that’s been
reserved for free. They gain access
to cheap campaign tickets before
anyone else, can choose their seat
for free and get a chance to be the
first to board the plane. Ryanair and
Norwegian offer similar options for
those signed up for their business
traveller programs.
EasyJet emerged from the last
financial year with a profit of 7.3 billion
DKK, while the number of passengers
increased by 6% to 68.6 million. At the
last count, it had 780 routes to 130
airports in 33 countries.
NORWEGIAN ON THE RISE IN THE USNorwegian had a record year in 2015,
with a total of 25.7 million passengers.
In Denmark it serves Billund, Copen-
hagen and Aalborg. Last November
it added a year-round route between
Copenhagen and Las Vegas and in
May its ninth US route from Copenha-
gen takes off, this time to Boston.
It looks as if Norwegian has achieved
stability around the Dreamliner, which
is used on its long-haul flights, and
this is having a positive effect on the
airline’s overall reputation.
Norwegian has around 50 daily de-
partures from Copenhagen, including
domestic flights, with London being
the biggest destination with five daily
frequencies to its base at Gatwick.
RYANAIR IS GROWING Europe’s biggest airline carried 106
million passengers last year, and in 10
years’ time that number is likely to rise
to 180 million, Ryanair says. The com-
pany moved into Copenhagen Air-
port last year but could not establish
a base, as it didn’t want to adhere
to Danish union agreements. Instead
it flies to Copenhagen from bases in
Europe. Last year, Ryanair, which also
flies to Billund and Aarhus, carried
715,000 passengers in Copenhagen
on 15 routes. This year it expects 2.5
million travellers in Copenhagen.
Europe’s low-cost carriers are doing more to attract business travellers. This is why companies such as Ryanair are opening in more and more primary airports – like Copenhagen last year, for example.
Business travellers typically focus on
frequency, punctuality, availability and
price. Europe’s budget airlines would
love to get a hold of this group of custo-
mers and do it by, among other things,
offering additional services that bring
the product closer to the level of more
‘established’ companies.
This could for example be attractive
departure times and the option of a
one-day trip freed up by multiple daily
departures, tickets that can be reboo-
ked or cancelled on the same day,
luggage included in the fare, the option
of fast track at selected airports, prefer-
red boarding and pre-booked seats, the
option to buy lounge access and the
possibility to earn bonus points.
The requirements for obtaining or buying
such services vary from company to
company and should be continuously
compared, as companies change their
prices and content dynamically to bet-
ter ensure their competitive position.
The demand for multiple daily depar-
tures is met only at a few destinations:
London, Berlin and Barcelona. For the
remainder, the budget airlines struggle
to meet demand for several daily depar-
tures from Copenhagen.
Last year, the four biggest low-cost
airlines in Copenhagen – Norwegian,
easyJet, Ryanair and Spain’s Vueling –
accounted for more than a quarter of
the total 26.6 million passengers. But it
can of course be difficult to distinguish
business travellers from other passen-
gers, so statements must be evaluated
accordingly.
According to easyJet, 20-25% of its re-
venues come from business passengers
and a new sales department is set to
secure more agreements with business
travel agencies and corporate custo-
mers.
In analysis from spring 2015 by Dagens
Næringsliv, SAS in Norway attracted 50%
of business travellers, compared to 27%
for Norwegian. In similar analysis from
autumn 2015, the result was the other
way round, the explanation being that
Norwegian business travellers now put
more emphasis on price because of the
challenging environment. The conclusi-
on must be that it is difficult to conclude
anything.
We fly six days a week from Stockholm,Copenhagenand Oslo to more than 50 destinations in Africa with the latest Boeing 787 Dreamliner
By Henrik Baumgarten
BUDGET AIRLINES INTENSIFY FOCUS ON BUSINESS TRAVELLERS
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We fly six days a week from Stockholm,Copenhagenand Oslo to more than 50 destinations in Africa with the latest Boeing 787 Dreamliner
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32
Uden for alliancerne
By Henrik Baumgarten
KLM at Aalborg Airport. According to this year’s summer schedules, it will have six extra flights a week and therefore four departures on weekdays.
GROWTH COMING OUT OF JUTLAND
Dutch airline KLM has just added a fourth departure between Amsterdam and Aalborg.
KLM is clearly the biggest Skyteam operator in Scandinavia,
serving more than 10 airports, most in Norway.
But the Flying Dutchmen are also growing in Denmark. Most
recently, KLM went up to four daily flights on weekdays from
Amsterdam to Aalborg on this year’s summer timetable. And the
joy over this decision was even greater when one of its compet-
itors, Lufthansa, almost closed its route between Frankfurt and
Aalborg in its summer schedule.
Since opening in Aalborg in 2011, KLM has carried more than
half a million passengers on the route and is now up to 27 week-
ly flights.
KLM’s new destinations from the summer schedules include
Kazakhstan’s largest city Almaty, and from there to the country’s
capital Astana, as well as Genoa, Inverness in Scotland, Salt
Lake City, Southampton and Valencia.
Finnair fl yver til alle de større byer i Asien og over 60 destinationer i Europa.
FORNEM DEN FRISKE LUFT I
KABINENOMBORD PÅ DET NYE FINNAIR A350
Den nye utrolige Finnair Airbus A350 med fornyet luft hver 2. eller 3. minut ved hjælp af HEPA luftrensningsfi lter. Finnair er Europas første fl yselskab, der fl yver med den nye Airbus A350 XWB. Oplev en ny fl yvende fornemmelse på A350.fi nnair.com
In January, Air France retired its last Boeing B747. Different versions of this iconic aircraft had been flown by the airline for more than 40 years with more than 250 million passengers. This is the last Air France flight with the jumbo jet, seen with the aerobatic team from the French Air Force, Patrouille de France.
AIR FRANCE HAS TAILWINDSThe company that owns KLM ended last
year with a billion-euro profit for the first
time in six years. There were increased
revenues on long-haul flights, aided by
falling fuel prices. Air France-KLM has its
own low-cost airline, Transavia, which
opened its first base outside the Nether-
lands and France this summer – namely
Munich.
NEW ALITALIA LONG-HAUL ROUTES Italian flag carrier Alitalia, of which Etihad
Airways owns 49%, seems to be back
on track. In Denmark, the airline flies
to Copenhagen from Rome as well as
from Milan. According to the summer
schedules it began to fly daily to Tehran
and later in the spring it will be up to five
destinations in Latin America when it
opens routes from Rome to the Chilean
capital Santiago and to Mexico City
starting in June.
DELTA RETURNS TO CPH Delta Air Lines, which carries around 180
million passengers a year, will return to
Copenhagen in 2016 with a seasonal
route. From May 27, it will fly to JFK in New
York. The route was flown with a
Boeing B757 last year, but this year the
airline will send a larger Boeing B767-300
with 50 more seats, making a total of 210
in three cabin classes. From JFK, Delta
has routes to more than 60 destinations.
CSA DROPS FREE FOOD Czech Airlines will stop offering free food
in economy class – except for its long-
haul routes to Almaty in Kazakhstan and
to Seoul, home of Korean Air, which owns
44% of the Czech company.
Alitalia has received a billion-euro boost from its major new shareholder Etihad Airways. The money will be used, among other things, to paint new logos on the airline’s aircraft.
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Finnair fl yver til alle de større byer i Asien og over 60 destinationer i Europa.
FORNEM DEN FRISKE LUFT I
KABINENOMBORD PÅ DET NYE FINNAIR A350
Den nye utrolige Finnair Airbus A350 med fornyet luft hver 2. eller 3. minut ved hjælp af HEPA luftrensningsfi lter. Finnair er Europas første fl yselskab, der fl yver med den nye Airbus A350 XWB. Oplev en ny fl yvende fornemmelse på A350.fi nnair.com
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SAS gains 50,000 new EuroBonus members every month. Last year the total reached 4 million,
AEGEAN HAS THE MOST ROUTESAfter SAS, Greece’s Aegean Airlines is the Star
member with the most routes to Denmark.
Athens-Copenhagen flies year-round and
there are seasonal routes between Crete and
Copenhagen and new routes beginning this
year between both Rhodes and Kalamanta
and Copenhagen and Billund. This year, the
former head of sales at Emirates and SAS, Hen-
rik Lund, assumed responsibility at Aegean for
the Nordic region.
AIR CANADA’S NEW AIRCRAFT TYPE AT CPHAir Canada is adding capacity to its one Nor-
dic route, between Toronto and Copenhagen.
Starting in April, an Airbus A330 will fly five times
a week. A Boeing 787-8 will make six weekly
flights in May until the larger B787-9 Dreamliner
takes over with daily flights from June 1. This will
mark the first arrival of a B787-9 in Copenha-
gen. In October, the number of weekly flights
will be reduced to six. All in all, Air Canada’s
summer season offers 50,000 seats between
SAS UNDER SIEGESTAR ALLIANCE: SAS has new planes and routes but is losing passengers at its main airport in Copenhagen.
By Henrik Baumgarten
All is not well at SAS – in every corner. Last year, the 70-year-old company carried 10.2 million passengers at Copenhagen Airport – half a million less than it did in 2014.
SAS is part of the biggest alliance, Star, which in 2015
accepted Avianca Brazil as a new member. Last year,
the 28 alliance members carried 641 million passengers to
1,330 airports in 192 countries. At the Star Alliance summit
meeting in Chicago in December 2015, its director Mark
Schwab said the alliance was interested in having a new
member from India in addition to Air India.
At the same meeting, SAS CEO Rickard Gustafson told
Stand By that “there are too many airlines in Europe and
we are going to see more mergers. But SAS is not currently
involved in any.”
Over the coming years, SAS will receive 12 new long-
haul planes, including an initial four Airbus A330-300
Enhanced with room for 262 travellers. Starting in 2018,
eight of Airbus’ latest long-haul model, the A350, will be
added to the fleet. This year, SAS will also open three new
long-distance routes, from Stockholm to Los Angeles and
Copenhagen to Boston in the summer program, and in
autumn also to Miami.
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Employees at South African Airways subsidiary Mango begin a collaboration this year with Star Alliance.
Toronto and Copenhagen each way,
an increase of 8,000 compared to last
summer. Last year, the airline served 63
airports in Canada and 56 in the USA,
in addition to Latin America , among
others.
BRUSSELS AIRLINES EXPANDS IN BILLUNDLast summer, Brussels Airlines opened a
daily route between Brussels and Billund,
with two flights on weekdays. An extra
four weekly flights were added this Feb-
ruary, and in April the company opens
its first Canadian destination with five
weekly flights to Toronto. The company
flies year-round to New York JFK, with a
summertime route to Washington DC.
Brussels Airlines is especially important
in Africa with 16 destinations. Its latest is
Ghana’s capital Accra, while services
to Kenya’s capital Nairobi were recently
closed.
LUFTHANSA CLOSES IN AALBORGLufthansa needs more aircraft at its main
hub in Frankfurt. This will affect its route
to Aalborg, which was introduced in last
year’s summer schedules with two daily
flights. In this year’s summer schedules
there’s only one flight per week.
Lufthansa has four flights on weekdays
from Frankfurt to Billund – and from April
25 it will have five daily flights between
Munich and Copenhagen, the same as
from Frankfurt.
A Lufthansa spokesman told Stand By
last December that strikes at Lufthansa
in 2014 and 2015 resulted in the German
giant being unable to fly for an entire
month.
SOUTH AFRICA BREAKS NEW GROUND The world’s largest airline alliance will
partner “friendly” airlines that transport
connecting passengers to and from
alliance members’ aircraft.
“Connecting Partner Model” (CPM) is the
name of this new Star Alliance initiative.
By the end of this year, the CPM concept
will enable Star Alliance to offer mem-
bership benefits on select non-member
flights. The first CPM partner will be the
airline Mango, which is owned by Star
member South African Airways.
SWISS’ GOOD IDEA – AND THE WORST In February, Swiss received the first of
nine new Boeing B777-300ER for the long
distance routes. Swiss’ 8,250 employees
were all invited to send a portrait to
decorate the first of the new B777. More
than 2,500 now have their likeness on the
plane.
On the negative side, Swiss now offers –
in a one-year trial period – mobile calls
on its new Boeing 777.
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BRASILIEN
�ytap.com
66 afgange om ugen via Lissabon med A330/340. Lissabon er en transitvenlig og behagelig lufthavn. Vi har daglige afgange fra København og Hamborg.
BELÉM • BELO HORIZONTE • BRASÍLIA • CAMPINAS • FORTALEZA • SALVADOR NATAL • PORTO ALEGRE • RECIFE • RIO DE JANEIRO • SÃO PAULO
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AF_Anuncio_Standby_DK_A4.pdf 1 29-02-2016 14:52:35
TAP GETS EARLY-BIRD FLIGHTOn every day except Sunday, TAP
Portugal flies twice a day between Co-
penhagen and Lisbon. Starting from the
summer schedules, the first departure will
be at 06:20 instead of 07:10. This will make
it possible to connect to more departures
in South America.
In its summer timetable TAP has discontin-
ued its Gothenburg service but will still fly
to Helsinki, Oslo and Stockholm.
On the other hand, the Portuguese air-
line will have two daily routes to the USA
– to Boston from June 11 and to New York
JFK from July 1. There are already flights
to New York Newark and Miami.
TAP is the biggest European player on
the Brazilian market, where the company
has 66 aircraft. TAP has discontinued its
service to Manaus but still flies to 11 Brazil-
ian airports. The carrier primarily uses the
Airbus A330 on long-haul flights and this
summer it will add two more to the fleet.
The new A330 can seat 271 passengers:
20 in Executive, 104 in the new Economy
Plus and 147 in Economy.
Portugal has been involved in the
lengthy process of privatising TAP and
last year the previous government sold
61% of the airline to a private consortium
that has ordered more than 50 new
aircraft.
THAI AIRWAYS RETURNS TO PHUKETCopenhagen and Stockholm will
in December regain their seasonal,
twice-weekly Thai route to Phuket.
Thai Airways will more-or-less maintain
the same traffic program as last year for
Copenhagen, Stockholm and Oslo. This
means a year-round daily flight, typically
with a Boeing 777, from Copenhagen
and Stockholm, while Oslo will have five
flights in the summer season.
From June to mid-August, Copenhagen
will again have two extra Thai flights per
week to Bangkok. And from December
until the end of March next year the
airline will again have two weekly direct
flights to Phuket from Copenhagen and
Stockholm.
“So in the next winter season we will
also reach a total of 25 weekly flights to
Bangkok and Phuket from Copenhagen,
Oslo and Stockholm. Once a day from
all three capitals to Bangkok, plus the
four weekly flights to Phuket from Copen-
hagen and Stockholm,” Thai Airways’
Nordic sales director Flemming Sonne
said recently.
About 80% of Thai Airways’ passengers
from Copenhagen to Bangkok are
bound for destinations in Thailand. The
rest continue to other destinations in the
airline’s substantial Asian network.
TURKISH AIRLINES GROWS IN DENMARKIn 2005, Turkish Airlines had 14 million pas-
sengers; last year there were more than
61 million. The company currently has
almost 300 destinations, more than any
other carrier. Turkish Airlines is growing in
Denmark too, mainly in Jutland. In recent
years it has offered daily departures be-
tween Istanbul and Billund/Aalborg and
return trips from Billund/Aalborg.
This has changed in the new summer
schedules – now there are five direct
flights every week from Istanbul to Billund
plus five to Aalborg. That means over
40% more seats for sale. The company
has three flights between Istanbul’s main
airport, Atatürk, and Copenhagen – one
or two with the large Airbus A330. But
Atatürk is hard-pressed, so from April
and May, Turkish will get a new daily
route from Istanbul’s next-largest airport,
Sabiha Gökcen, to Copenhagen and
Stockholm.
In February, this Airbus A330 became aircraft number 300 for fast-growing Turkish Airlines.
To honour its employees, Swiss’ first B777 “Faces of Swiss” plane now shows portrait photos of 2,500 employees.
No357Airlines
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BRASILIEN
�ytap.com
66 afgange om ugen via Lissabon med A330/340. Lissabon er en transitvenlig og behagelig lufthavn. Vi har daglige afgange fra København og Hamborg.
BELÉM • BELO HORIZONTE • BRASÍLIA • CAMPINAS • FORTALEZA • SALVADOR NATAL • PORTO ALEGRE • RECIFE • RIO DE JANEIRO • SÃO PAULO
MED VIDT ÅBNE ARME
her er plads til store oplevelser
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MY
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AF_Anuncio_Standby_DK_A4.pdf 1 29-02-2016 14:52:35
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By Henrik Baumgarten
CATHAY CHANGES DRAGONS Hong Kong airline Cathay Pacific has changed the name of
its subsidiary from Dragonair to Cathay Dragon. The subsid-
iary currently has a red dragon on its tail fins, which will be
repainted with Cathay’s characteristic company tail showing
a ‘brushwing’ – but in red instead of green-grey. Dragon is
particularly strong in China and flies to more than 50 airports in
Asia.
Cathay is really big in Europe with up to 85 weekly flights and it
set a booking record in Denmark last year. Most Danish travel-
lers with the company were flying to Hong Kong or continued
on to the Philippines, Vietnam, Australia and China.
Copenhagen itself is not yet on the menu but is an obvious
‘candidate’ when Cathay begins to receive 48 A350s, Airbus’
newest long-haul model, this year.
“When will Billund get a BA route to Heathrow?”
According to the Northern Europe Manager for British Airways,
Peter Rasmussen, this has been a recurrent question of travel
managers in Jutland over the years, and from May 3 the airline
will fly 11 times a week between its Heathrow hub and Billund.
“Our Danish franchise partner, Sun-Air, has built up invaluable
loyalty among Jutland travellers over the years,” he says. “BA’s
frequent flyer programme, Executive Club, has 50,000 mem-
bers in Jutland alone.”
Oneworld alliance’s 15 members operated in 1,011 airports in
154 countries last year and carried approximately 513 million
passengers. A potential new member is Aer Lingus. This Irish
airline was bought last year by IAG, the parent company of
oneworld founding member British Airways.
BA was the sixth largest airline at Copenhagen Airport last
year with 520,000 passengers. Its new routes this year will
include Tehran, Costa Rica, San Jose in California and the
Peruvian capital Lima.
AIR BERLIN GROWS IN SCANDINAVIA Air Berlin will launch a new route between Düsseldorf and
Stockholm on May 2, with three flights on weekdays. The airline
already flies between Düsseldorf and Copenhagen. It will
also increase frequencies from Berlin to both Gothenburg and
Copenhagen, each of which will get additional weekday de-
partures starting in May, giving them both four departures. Air
Berlin started a daily route from Berlin to Billund last year, flown
by its Swiss cousin Etihad Regional. Abu Dhabi’s Etihad Airways
owns 29.2% of Air Berlin. The route opened with 50-seat aircraft,
and bigger planes will be added this year so that capacity will
increase by more than 50%.
Cathay Pacific’s Chief Executive, Ivan Chu, third from left, and Dragonair CEO Algernon Yau with Cathay Dragon’s new logo. In the background are the two airlines’ logos.
BILLUND GETS A DREAM ROUTE
British Airways, a oneworld alliance member, will launch flights to Lon-don Heathrow in May – a route that has long topped Billund’s wish list.
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FINNAIR READY FOR BILLUND Finnair is very strong in Asia and on April 4 it will open daily flights
from Helsinki to Billund. Advance interest has been so strong that
the airline is deploying a larger aircraft than planned – an Embraer
190 with room for 100 passengers.
From Helsinki, Finnair currently operates 17 routes to Asia and will
add an additional two this year, namely its fourth destination in
Japan, Fukuoka, and a return to Guangzhou near Hong Kong.
“There will also be changes between Helsinki and Copenhagen
this year,” says Robert Öhrnberg, Finnair’s Country Manager for
Denmark. “About half of the travellers from Copenhagen to Helsinki
continue with Finnair to Asia. We are seeing increasing numbers of
passengers and are deploying larger aircraft.”
Two flights a week from Helsinki to Copenhagen will again be add-
ed this year from June 20 to August 12. Last year, Finnair had more
than 379,000 passengers in Copenhagen – an increase of 15%.
Last autumn, Finnair was the first in Europe to have Airbus’ newest model, the A350 XWB. It was initially used for Shanghai, Hong Kong, Tokyo, Beijing and Seoul. Here the aircraft is landing in Helsinki for the first time – directly from the factory in Toulouse in southern France.
Qatar Airways at the Paris Air Show – on the left the Boeing B787 Dreamliner, which is used in Copenhagen, and to the right an Airbus A380 double-decker.
QATAR AIRWAYS DOUBLES IN CPH Qatar Airways has doubled its flights to Copenhagen in the
space of less than a year. In February 2015, it went from a daily
Boeing B787 Dreamliner from Doha to 11 a week, and by De-
cember it was up to twice daily.
By flying twice daily, Qatar Airways gives its passengers from
Copenhagen better connections to Bangkok, Delhi, Johannes-
burg, Kuala Lumpur, Nairobi, the Maldives, Phuket, Singapore
and Sri Lanka.
Qatar Airways has 232 seats on the Dreamliner version used in
Copenhagen – 22 in business class, the rest in economy. Last
year it launched a codeshare with Sun-Air for eight of the Dan-
ish airline’s 15 routes, primarily from Jutland.
38-39 (Conflicted copy from STANDBY-KN-HP on 2016-03-21).indd 2 21-03-2016 10:57:02
40
Hver måned får SAS 50.000 nye EuroBonus-medlemmer – sidste år rundede tallet 4 mio., hvilket SAS markerede ved at dekorere to Boeing 737’ere med teksten ”We are 4.000.000 members. Join us.”
RIO PULLS OUT ALL THE STOPS LEADING UP TO THE OLYMPICS
By Jan Aagaard
This summer, Rio de Janeiro will host the first Olympic Games in South America. The city is busy getting ready for a huge influx of visitors while offering new attractions and better transport.
RIO DE JANEIRO: Sugarloaf Mountain, samba and girls in bikinis
on the Copacabana. This is the classic image of Rio de Janeiro.
But Brazil’s second largest city is much more than that and Rio is
currently reinventing itself as a tourist destination with a number
of new projects and attractions.
The transformation already began during the lead up to the
World Cup in Brazil in 2014, in which Rio was one of the host cit-
ies, and it is accelerating rapidly now that the city is in full swing
creating the framework for the Olympic Games to be held in
Rio in August this year – the first Olympics in South America.
You can already feel the transformation on the bus from the
airport into the metropolis. Heavy machinery is busy on the
expansion of the public transport system with a new light rail,
special lanes for express buses, new bicycle paths and exten-
sions to the metro system.
Most of the Olympic facilities including new stadiums, arenas
and sports facilities are located far from central Rio in suburbs
like Barra and Deodoro. The organisers therefore have a strong
focus on linking the city together better with public transport so
that the many athletes, spectators and journalists have an easi-
er time getting to and from the competitions, which are spread
across facilities in four different parts of the city. The Olympic
facilities are almost complete and are currently being tested by
athletes from around the world.
A city linked together Whether all of the new transport systems will be completed on
time may seem doubtful if you visit Rio half a year before the
Olympic flame is lit at the Maracana Stadium. Especially in the
light of the political situation and economic crisis in Brazil. But
the improved transport options will in any case make life easier
for the city’s tourists in the coming years.
“The expansion of the public transport will link Rio together in a
whole new way and make it easier for everyone to get around.
At the same time, we are developing new attractions in parts
of the city tourists did not visit before – like the harbour area and
downtown,” explains Michael Nagy, Commercial Director at the
Rio Convention & Visitors Bureau.
“This all means that there will be many more opportunities for
tourists. Previously tourism in Rio only focused on the Copacaba-
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41
na, the Christ the Redeemer statue and Sugarloaf Mountain, but
today I could easily make a two-week programme for tourists
with new experiences every day,” he says.
The new waterfrontIn addition to the Olympic Park in Barra and the other new
Olympic facilities, the most extensive changes are taking
place around the old harbour areas near downtown Rio. It
was here that Rio was founded by the Portuguese 450 years
ago, but the glory days of the waterfront have long since
passed. The old warehouses have been in disrepair for dec-
ades and the area has been known as one of Rio’s poorest
and most dangerous.
That is changing now with a large-scale urban development
project that began in 2010, which aims to create a whole new
attractive location in the city. The historic buildings and ware-
houses are being restored and combined with new homes,
offices and hotels. At the same time, roads and sidewalks
are being restored, a new light rail system is being built, cycle
lanes are being established and 15,000 trees will be planted.
The project has been criticised, however, as some poor resi-
dents believe that they are being driven away from the area.
Popular new museumThe big attraction on the new waterfront is the science museum
Museu do Amanha (Museum of Tomorrow), which opened
just before Christmas 2015. It is housed in an iconic building
designed by Spanish architect Santiago Calatrava, who was
inspired by the bromeliad plants in Rio’s botanical gardens.
The modern museum deals with sustainability and asks the big
questions about where we come from and how we will live in
the future. The tour through the museum offers more than 50
experiences that are conveyed through thousands of films,
images, texts and sound effects in a number of impressive
installations, including 10-metre-high “video towers”.
The rush to the museum has been enormous right from the
start with up to five or six hours of waiting in long queues
outside. Some probably choose to give up and visit the Rio
Museum of Art instead, which is right next door and is only two
years old. This museum is about the city’s history, social life and
challenges and offers modern exhibitions with photo art and
installations.
Rio is currently experiencing a cultural boom with new muse-
ums springing up all over the city’s many diverse neighbour-
hoods. In the city centre alone there are now more than 25
Classic attractions like the beaches Ipa-nema and Copacabana continue to lure tourists to Rio. Photo: Jan Aagaard
The science museum Museu do Amanha on the renovated waterfront is Rio’s new pride and joy. Photo: Alexandre Macieira/Riotur
40-41-42-43 OL RIO.indd 2 21-03-2016 10:59:29
42
museums to choose from and in the Barra district, not far from
the Olympic Village, a new football museum opened last year. It
focuses on the Brazilian national team and its stars and matches
over the years and offers lots of interactive experiences and
details for football fans.
Increased supply of hotel rooms The World Cup in 2014 together with the upcoming Olympics
have created a great need for more hotel rooms in Rio and
companies have been hard at work building them in recent
years. This is especially true in Barra, where international hotel
chains like Marriott, Grand Hyatt and Hilton have moved in
and increased the capacity from almost zero to 12,500 hotel
rooms today. There are also new hotels and hostels in other
parts of the city and the overall capacity in Rio has increased
from 26,000 rooms in 2007 to around 65,000 this year.
Rio has had a bad reputation for security for many years, but
much has also happened on this front. Police have moved
into many of the notorious favelas, where numerous social
projects have been initiated. At the same time, police are now
very visibly present in most places in the city where tourists
congregate. This does not mean that Rio is free of crime, but it
has become much safer to travel around the city.
“Rio is not a dangerous city, but just as in other large and cos-
mopolitan cities you should take care when moving around.
Rio is a diverse city and this is just part of the charm,” says
Michael Nagy from Rio Convention.
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No357Leisure
Photo: Jan Aagaard
ZIKA VIRUS IN BRAZILBrazil has been affected by the so-called Zika virus, which is
transmitted by mosquitos and is believed to cause foetal abnor-
malities.
The Zika outbreak has cast some doubt on the Olympics in Rio.
The Brazilian authorities maintain that the games will be held and
have declared ‘war’ on the virus, which they are trying to com-
bat by eliminating the mosquito’s breeding grounds. In addition,
the cooler and drier climate in the coming ‘winter months’ in Rio
are expected result in fewer mosquitos in the area and so reduce
the risk of infection.
Travel to Brazil was not being discouraged by the Danish au-
thorities as we went to press, but women who are pregnant or
expecting to become pregnant are encouraged to postpone
the trip.
40-41-42-43 OL RIO.indd 3 21-03-2016 10:59:30
43
SAW CPH DERGI 21x29.7cm ING.indd 1 11.03.2016 19:2440-41-42-43 OL RIO.indd 4 21-03-2016 10:59:32
20
PATA
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*Rejs på BusinessCruise i perioden martstil juni 2016 og få 5.000,- til brug om bord(gælder ved min. 20 personer).
“I am proud to have been involved in positioning PATA Denmark as the leading association in the Danish travel industry,” said Karin Gert Nielsen, who stepped down as chairman at the General As-sembly in February.
Thanks to member support and a strong
board of directors, 2015 was successful
for PATA Denmark.
As a result of mergers and more online
sales, we are seeing a decline in the
number of “traditional” travel vendors,
also globally. But we are also seeing an
increasing need to meet and network.
PATA is a good meeting place with its
many events throughout the year, for the
personal eye-to-eye meeting plays an
increasingly important role.
We had 88 corporate members and 146
individual members at the turn of the
year – and we also got new members
last year. It helped to have almost a full
house for our many events in Copenha-
gen and at PATA West.
On a personal level, the time came after
20 years on the board when I felt it was
time to pass on the baton. I wish the new
chairman, Claus Vestergaard Pedersen,
and the rest of the board clear sailing.
PATA Denmark is widely respected and
By Karin Gert Nielsen Chairman PATA Danmark
FAREWELL FROM THE CHAIRMAN
PATA – Pacific Asia Travel Association – includes tourism organisations in the Asia Pacific region, including gov-ernment tourist offices. See more at: PATA.org or PATA.dk. PATA Denmark is one of 43 national PATA associa-tions worldwide.
on a financially solid foundation. The
association will continue to ensure mem-
bers value for money, forward thinking
and making a difference as the travel
industry’s natural meeting place.
No357
44-45.indd 1 21-03-2016 11:01:44
21
Spansk kulturhovedstad 2016San Sebastian on the northern Spanish coast has been designated Euro-
pean Capital of Culture in 2016. Once a year, the city also hosts a number
of famous international film stars at its film festival. Last year, an award in the
festival’s Culinary Zinema program went to a documentary about the restau-
rant Noma. ’Noma – My Perfect Storm’, by French director Pierre Deschamps,
followed the restaurant and head chef René Redzepi for more than three
years. See sansebastianfestival.com and dss2016.eu
Tobago Jazz ExperienceVisitors to this years Tobago Jazz Experience will enjoy world-famous singer
Lauryn Hill, US rapper J. Cole and local calypso-artist David Rudder among
others. The event takes place April 16th -24th at different picturesque locations
around the island of Tobago. Learn more and see further artists to be announ-
ced at www.tobagojazzexperience.com.
Sol året rundt i EilatEilat has the perfect climate, where the sun always shines. It hardly ever rains
there – only half a dozen days a year. The average daytime temperatures are
rarely below 21 degrees Celsius. Not even in winter. The Red Sea tempts visitors
with an irresistible attraction. The clear blue water is
pleasant and warm; even in the middle of the winter
the average water temperature stays above 20
degrees Celsius during the day.
No357
ANTOR DENMARK SHOWS THE WAYThe trip goes to San Sebastian, Tobago and Eilat.
ANTOR
44-45.indd 2 21-03-2016 11:01:48
46 Sankt Annæ Plads 18-20 · DK-1250 Copenhagen K · Phone +45 33 96 20 00 · www.hotelsanktannae.dk
CloSe to NyhavNAnD KONGENS NyTORv
• 154 ROOMS AND PeNthOuSeS• LOuNge / FiRePLAce• WiNeBAR• FitNeSS• tWO LARge AtRiuMS• ROOF tOP teRRAce
NEW ERA AT BEST WESTERNNew hotels on the way In Denmark, Best Western has 20 hotels, which is a decrease
by four from last year. This is primarily due to BW announcing
new system requirements that will come into effect during
2016. These will result in the booking systems of the hotels
and the separate Best Western properties being better able
to communicate with each other.
“Some of our members could not comply with this and
have quite undramatically left the BW partnership,” Søren
Nystrøm says.
He adds: “We have several new hotels in the pipeline. In
particular, we are looking at Bornholm, Esbjerg, Southern
Jutland and Copenhagen. We have two hotels in the capi-
tal with a few hundred rooms, but we would like to get up to
700-800.”
Gl. Skovridergaard near Silkeborg is the first Danish hotel to
join the BW Premier Collection, and in 2016 the members in
Denmark will decide which BW logo they will have. Some
will, for example, be upgraded to Best Western Plus.
BW’s brandsBest Western Hotels & Resorts is the new official name that
identifies the chain’s “master brand” and trademarks. The
following brands are currently included in the portfolio:
Best Western, Best Western Plus, Best Western Plus Executive
Residency, Best Western Premier, Vīb and BW Premier Colle-
ction. More are reportedly on the way.
In connection with the new master brand, there will also
be new logos for Best Western, Best Western Plus and Best
Western Premier.
“For more than two decades, Best Western has had an
easily recognisable logo. In order to draw attention to the
great development and many improvements in our range
of hotels, it has been very important to clearly signal the
new master brand to the guests,” says Johan Kukacka, CEO
of Best Western Hotels & Resorts Scandinavia.
Best Western’s more than 4,000 hotels have had a familiar blue-and-gold logo since 1993. That will now be replaced and the chain will get new categories with a more individual profiling.
There is something nostalgic and comforting about Best We-
stern’s old logo with the blue background, yellow lettering and
red crown. But also somewhat old-fashioned.
This has apparently long been known at the company’s headqu-
arters, where they have been working diligently over the last 10
years to renew and enhance the brand and over the last two
years to revamp the visual identity.
At the beginning of the year, Best Western replaced its global
logo for its more than 4,000 hotels in approximately 100 countries.
This should both help to sharpen the chain’s profile and make it
easier for the individual brands to stand out from one another.
“It is important for Best Western’s new main logo and the new
sub-brands to signal that our member hotels are certainly not
identical. We have needed this,” says Søren Nystrøm, Best We-
stern’s Country Manager in Denmark.
By Henrik Baumgarten
“A logo change should not be construed as head office malarkey. It should form part of the support we offer to our members,” says Søren Nystrøm, Country Manager for Best Western in Denmark.
®
No357Hotels
Best Western’s new logo – and its predecessors
46-47.indd 1 21-03-2016 11:03:02
47Sankt Annæ Plads 18-20 · DK-1250 Copenhagen K · Phone +45 33 96 20 00 · www.hotelsanktannae.dk
CloSe to NyhavNAnD KONGENS NyTORv
• 154 ROOMS AND PeNthOuSeS• LOuNge / FiRePLAce• WiNeBAR• FitNeSS• tWO LARge AtRiuMS• ROOF tOP teRRAce
46-47.indd 2 21-03-2016 11:03:02
48
By Kitt Andersen / Photo: DROBE
More than 400 people attended EMEC 2016, which was held in Copenhagen this year – and with great success. Because the Danish meeting concept Meetovation can do something you don’t do anywhere else.
“The importance of the surroundings cannot be overstated.
Here we have the opportunity to transform the participants, and
as meeting planners we create experiences that must make
sense.”
Janet Sperstad entered the stage at the Radisson Blu Scandi-
navia Hotel where the European Meetings & Events Conference
(EMEC) 2016 was being held in February. It was arranged by
VisitDenmark and Wonderful Copenhagen CVB.
The headline of the joint session is Mindful Event Design, which
refers both to the psychological aspect of the surroundings and
the way we think. Janet Sperstad gives her presentation based
on 25 years of experience, and she holds an executive master’s
in neuroleadership, which by means of scientific methods makes
management more effective.
The session begins with music in order to emphasise that a good
atmosphere can be created with minor effects right from the
start of a meeting. The participants are asked to focus on a tone
they themselves find, and quite quickly it becomes obvious that
humans like to get attuned to each other – the second time the
participants are asked to repeat their tone, they sound almost
the same.
All is settled in 1/5 of a secondOn the basis of this, Sperstad takes over with positive energy and
small ‘aha’ experiences of what is important when a meeting is
arranged.
“93% is non-verbal communication – take advantage of this.
Our senses dictate what we take in, and although our brain is
complex, it is also lazy,” she explains and adds that it takes only
a fifth of a second before we decide what we think of a certain
issue or how we will react: “You can fall in love in a fifth of a
second.”
The brain operates to minimise threats and maximise rewards.
So it is important to think carefully about the surroundings,
among other things, in which a meeting is held. The brain must
constantly be encouraged to feel safe.
In this way, Sperstad converts all the little tricks the brain plays
on us to how they may be used to the advantage of the
meeting planner. This type of advantage and a lot of others
are part of the Danish meeting concept, which creates com-
mitment with the participants in settings that are informal and
accommodating.
“The strength of Meetovation lies in the fact that it adds value
to meetings and conferences by means of the five principles
that may be integrated to a lesser or greater extent,” says Helle
Svaneborg, chairman of the host committee and a former
chairman of MPI. “Take the participant’s involvement, for
instance – who had ever thought that MPI Global CEO Paul van
Deventer would tell such a personal story and throw around
gigantic beach balls? It doesn’t need to be major changes;
minor adjustments can also contribute to create more value for
the participants.”
She adds: “We have had only positive feedback from par-
ticipants, and people have seen our way of organising the
conference as a shot in the arm to the traditional way of organi-
sing the conference. A very special community and energy
was created during EMEC, and there was a sense that we all
together across the MPI chapters could take the industry to a
higher level. It has also motivated other MPI chapters to make a
bid to host future EMECs, so you might say that we have revitali-
sed the conference.”
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DANISH MEETING DESIGN IS A HIT
48-49 EMEC.indd 1 21-03-2016 11:04:49
49
Great ambitionsThe ambitions have not faltered either, and there are several rea-
sons why EMEC in Copenhagen was so well-attended. Extensive
preparatory work in order to get attention for the event was also
carried out.
“After EMEC in Krakow in 2015 we were too big for our boots and
said that we would have 500 participants in Copenhagen. We
didn’t reach that number, but got a bit more than 400. In Krakow
there were approximately 300, and the same in Istanbul the year
before,” says Karin Krogh, chairman of MPI Denmark.
“The communication about EMEC has been very different too.
We have been good at telling stories about what we want and,
among other things, we did two press conferences for internatio-
nal journalists prior to EMEC in February.”
Another ambition has been to build the whole event around the
Meetovation principles, and that challenge was taken up by MPI
Global, which has been good at briefing the speakers, and most
have also attempted to use them.
An invigorating boostThe extensive preparatory work prompted an overwhelming
response. One of the explanations, according to Karin Krogh, is
the fact that from start to end, the focus was on the well-being of
the participants in every possible way. When that is in place, the
messages are easier to remember and the time is spent far more
efficiently. And the whole Meetovation idea of engaging the
participants is one of Karin Krogh’s favourite topics. She wants to
put an end to boring meetings.Success is important not only for
Denmark but will benefit all of MPI, says Helle Svaneborg:
“We have had only positive feedback from participants, and
people have seen our way of organising the conference as
an invigorating boost to the traditional way of organising the
conference. A very special community and energy was created
during EMEC, and there was a sense that we all together across
the MPI chapters could take the industry to a higher level. It has
also motivated other MPI chapters to make a bid to host future
EMECs, so you might say that we have revitalised the conferen-
ce.”
More than 400 registered participants, 27% more than in 2015
84% came from Europe, 13% from North America
More than 30 training sessions
EMEC 2016 generated 8.4 million posts with the hashtag
#2016 over seven days
Approximately 3,000 tweets were sent by more than 400
people in English, Danish, French, Spanish, Italian, Ger-
man, Haitian, Indonesian and Portuguese, respectively
reaching more than 884,000
For the first time ever there was livestreaming from the
overall sessions. The opening attracted 400 viewers and
got more than 1,000 hearts (likes)
The MPI Global Event App was activated on 375 smartp-
hones/iPads and was opened more than 15,000 times and
viewed more than 32,000 times
EMEC 2017 will be held in Granada, Spain
48-49 EMEC.indd 2 21-03-2016 11:04:52
20
No57
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Yet again, Kursuslex opened the doors for the Meetings and Events Fair at Forum. Some 316 exhibitors were present and there were more than 2,000 visitors.
In a constantly developing market,
several seized the opportunity to
stand out in a very creative way. Kyst-
vejens Konferencecenter near Grenå
revealed the possibility of arranging a
conference or meeting on a sandbar
wearing wading trousers and offering
samples from Nordisk Tang.
The stand of concert centre DR Kon-
certhuset was manned by new sales
manager Claus Vest Petersen, who
joined on April 1. Claus has previously
been employed with Marriott and
Arthur Hotels. Koncerthuset also hosts
the event in which MPI awards its an-
nual prizes on April 27.
Already now there are several assur-
ances of continued presence at the
popular fair next year, which recurs at
the beginning of March 2017.
MEETINGS AND EVENTS FAIR 2016From left: Alec Graversgård, Kystvejens Konferencecenter, Heine Max Olesen, Nordisk Tang and Laila Qvist, Kystvejens Konferencecenter
DR Koncerthuset, from left: Claus Vest Petersen, Karen Elefsen and Lone Nielsen
No357MICE
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21
... and a new jury, new categories and new criterias – but will still be a spectac-ular party!
The Danish Events & Meetings Awards
2016, or DEMA, is the brand new name for
MPI Denmark’s award show and industry
celebration, which will take place on April
27 in the DR Concert Hall.
But the previous MPI Awards have done
much more than just change names.
MPI has partnered with Business Events
Denmark, Wonderful Copenhagen, the
Confederation of Danish Enterprise and
Creativity & Communication, and with
DEMA they will create a more distinctive
platform and real leverage for the industry.
The ambition is that DEMA will be a rallying
point for the meeting and event industry.
It will both pay tribute to the best perfor-
mances and results and act as a central
source not just for inspiration but also for
real knowledge sharing. It will also focus on
development, innovation and best practic-
es within the 10 categories, which you can
nominate the industry’s best initiatives for.
In the nomination, you need to document
what benefits the nominated meeting/
event activity has resulted in and what real
value the meeting/event has contributed.
A new jury with carefully assembled profiles
and with Steen Møller from Business Events
Denmark - VisitDenmark in charge as the
jury president will focus on the very impor-
tant added value that well thought-out
events and meetings can contribute to
organisations and companies.
If you would like to attend the Danish Events
& Meetings Awards 2016, which also boasts
high-level networking, with top-class enter-
MPI AWARDS – WITH A NEW NAME THIS YEAR
tainment featuring Medina, Burhan G and
Emil Thorup, and you would like to know
more about the jury or nominate a great
initiative, then go to:
www.mpidenmark.dk/dema16
See you at DEMA!
By Anne Marie Barsøe
Meeting Professionals International (MPI) is the largest and most vibrant global meeting and event industry association. Founded in 1972, the organization provides innovative and relevant education, networking oppor-tunities and business exchanges, and acts as a promi-nent voice for the promotion and growth of the industry. MPI membership is comprised of approximately 18,500 members belonging to more than 80 chapters and clubs in 22 countries.
50-51 MPI.indd 2 21-03-2016 11:05:49
52
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The sharing economy has provided new opportunities, and many companies are considering how both Uber and Airbnb can be incorporated into their travel programs. But corporate travel managers are sceptical – what about security, insurance and payment?
The DBTA secretariat shares offices with Kasper, Lars and Chris-
tian from Regus on Langebrogade. Kasper is an entrepreneur
working on building a portal that brings together course
providers so that the consumer can quickly get an overview of
courses on just about anything. Lars works for a global group
that offers companies a portal where videos can be shown to
many people simultaneously. And Christian is developing an
app that allows you to order and buy coffee at a discount.
All three are excited about sharing. Kasper is a frequent user
of DriveNow and Spotify, Lars is crazy about coffee and happy
to share his knowledge of good food and great coffee with
the office. Christian has a bit more experience, with both a
shared dog and a shared child, but he and some friends are
also starting to think about ideas for a new app where you can
share coffee machines, tools and furniture that you don’t need
all the time.
But what is a sharing economy? In a recent lecture at Hildebrandt and Brandi, Jesper Bove-Niel-
sen said that the sharing economy is a new economic reality,
based on the massive digitisation of the last 20 years and the
incredible digital resources we have access to.
At the DBTA, we try to keep up with trends in all parts of the trav-
el and meetings industry and it is difficult to avoid the sharing
economy in our world too.
The very concept of a ‘sharing economy’ must be qualified, as
everyone has realised that Uber and Airbnb are no longer really
part of the sharing economy but rather the platform economy.
Uber now refers to itself as an ‘on-demand service’.
Neither can you avoid the economy. You get quite dizzy when
you try to think of the consequences for the overall economy,
so I will refrain from doing so in this column. Because you, of
course, have to pay tax and VAT for our society to function, the
environment and resources must be considered and laws must
be respected.
Lots of new opportunities Nevertheless, the sharing economy is fascinating and the travel
industry can learn a lot from the many young new companies
and get fresh ideas about how to offer services and innovate in
its own business by collaborating with these new idea smiths.
I know from our own members and the GBTA that many com-
panies have already started to consider how to work both Uber
and Airbnb into their travel programs. Travellers are not afraid
to use new opportunities, while corporate travel managers are
a bit more sceptical – because what about security, insurance
and payment and so on? But all the practical stuff can be
worked out along the way.
A new player on the meetings market is Gaest. It writes on
the front page of its website: “Every day thousands of square
metres stand empty in Denmark.” These empty spaces can
be anything from classrooms, gymnasiums and sports halls to
corporate meeting rooms and canteens. So they want to let the
sharing economy loose in the meeting room and try to bring all
kinds of venues together in a single platform.
There are no real limits to what can be shared and this is a de-
velopment worth following – regardless of the industry.
At the DBTA, members share knowledge with each other. We
have done this for many years and it will probably never go out
of fashion.
By Anne Mette BergGeneral Manager, Danish Business Travel Association
Danish Business Travel Association has around 120 members, including around 40 travel managers, while the others are suppliers for the travel industry – e.g. airlines, hotels, car rental, travel tech firms and more.
NO LIMITS TO SHARING
DBTA
No357
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53
HOLD KONFERENCEPÅ HOTEL SP34
Brøchner Hotels driver anderledes boutique hoteller i hjertet af København: Hotel SP34, Hotel Danmark, Hotel Astoria og Avenue Hotel Copenhagen.
ALL-INCLUSIVE KONFERENCE I LATINERKVARTERET
ET AF VERDENS BEDSTE NYE HOTELLERCONDÉ NAST TRAVELER HOTLIST 2015
Hotel SP34 er Københavns luksus boutique hotel med state-of-the art teknologi i unikke omgivelser med karaktér; privat biograf med 24 pladser til det særlige budskab, tre plenum lokaler til større møder,fire grupperum til workshops og en chambre til de sofistikerede og uformelle møder. Og så er alle vores konferencegæster selvfølgelig inviteret til Wine Hour fra 17:00-18:00 i hotellets lobby bar.
www.brochner-hotels.dk
By Anne Mette BergGeneral Manager, Danish Business Travel Association
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No357Luxury travel
www.arthurhotels.dk
SE INDENFOR FØR MØDET
arthur hotels
Gå på www.kONGaRThuR.Dk og vælg MØDER. her kan du se konferencecentret og alle møderum 360 gr. med Google Street View. Og husk, mødepakkerne på kong arthur er
altid all-inclusive, dvs. ingen ekstra poster på regningen.
Powerscourt Hotel Resort and SpaBuilt in 2007, this five-star hotel is situated in the most beautiful
Irish countryside with tall beeches and Sugar Loaf Mountain
as a scenic backdrop. Powerscourt is one of Ireland’s most re-
nowned estates with a waterfall, 47 acres of garden and plenty
of history. The hotel is a member of the Autograph Collection,
Marriott International’s portfolio of independent properties.
Where?The hotel can be found a 35-minute drive from Dublin Airport
and 25 minutes from the centre of Dublin. The nearest village is
Enniskerry, with pubs and shops about a mile from the hotel.
How?A taxi from the airport is approximately 90 euros. Alternatively,
you can take the bus to Bray (13 euros) and get a taxi from there
(16 euros).
How big?The hotel has 200 large rooms of which 92 are suites. The pres-
idential suite has a roof terrace, outdoor Jacuzzi and view of
Sugar Loaf Mountain. A lot of the rooms have windows with floor-
to-ceiling panoramic views.
How much?Rooms from 1,350 to 4,550 Danish kroner. The presidential suite
costs around 25,000 kroner. Various package deals.
MeetingsSome 1,111 m2 is dedicated to meetings and events, including
seven meeting rooms that can be used for breakout sessions, for
instance during conferences. Weddings and large parties are
also held in these beautiful surroundings.
ActivitiesA 2,790 m2 luxury spa and 20-metre pool decorated with
Swarovski crystals, plus the Powerscourt Golf Club with 36 holes.
In addition, plenty of trekking opportunities in the Wicklow
Mountains, seeing Ireland’s biggest waterfall, fishing at Tinna-
hinch including instruction, horse riding, driving off-road, and at-
tending a cooking school with one of Ireland’s best-known chefs
Catherine Fulvio. Moreover, the 47-acre Powerscourt Gardens
dating from 1731 were recently ranked number three in a top 10
list of the world’s gardens in National Geographic.
ProsFantastic comfort, very well-kept and ultramodern with speedy
internet everywhere, TV in the bathroom mirror and a touch
panel to control light, air-conditioning, etc. Gorgeous spa and
pool area, excellent meeting facilities and, last but not least, a
classic Irish pub with Guinness on tap situated on the third floor.
ConsYou can’t easily just pop into Dublin, but then again you don’t
really want to leave either the room or the hotel.
powerscourthotel.com
By Kitt Andersen
The Powerscourt Hotel Resort and Spa in Ireland boasts five-star luxury in five-star surroundings. The only drawback – you never want to leave.
IRISH ROMANCE
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55
www.arthurhotels.dk
SE INDENFOR FØR MØDET
arthur hotels
Gå på www.kONGaRThuR.Dk og vælg MØDER. her kan du se konferencecentret og alle møderum 360 gr. med Google Street View. Og husk, mødepakkerne på kong arthur er
altid all-inclusive, dvs. ingen ekstra poster på regningen.
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56
Af Kitt AndersenFoto: Preben Pathuel
MORE HOTELS AT FIRSTHOTELS.COM
PROUD MEMBER OF
Are you looking to host a large conference, workshops for smaller groups or seeking a dash of luxury for a grand occasion? First Hotels offers a wide range of destinations to suit every need, welcoming a total of more than 8,000 conference and meeting guests. Each individual hotel offers its own unique touch. Our highly professional staff will ensure on-time scheduling and smooth-running logistics, while you handle the most important – your conference guests.
F IRST HOTELSMEET ING & CONFERENCE
FIRST HOTEL COPENHAGEN // FIRST-CLASS SERVICE & A TOTAL CAPACITY OF 550 GUESTS
FIRST HOTEL GRIMS GRENKA // STYLISH & PERSONAL IN OSLOFIRST HOTEL PETIT PALACE ALCALÁ TORRE //
MODERN TECHNOLOGY & HISTORIC SURROUNDINGS IN MADRID
1. Form the left Esben Bak, Nordea & First Card, Lisbeth Simonsen, director of sales Denmark First Hotels and Alex Adler, sales director EuRopcar.
2. Stig Kaspersen, Portugals Turistbureau together with Caroline Dallin, PR & marketing Atout France and Jette Ward, market representative Denmark Visit Britain.
3. SAS’ new sales manager from 1/2 Michael Hansen also showed up at the Stand By lounge. Here together with Gitte Nielsen, sales manager at Stand By and Dan Kjølhede Laursen, nordic sales director Europæiske ERV.
4 . Alex Adler (left), sales director Europcar and Kim Borgaard, regional sales manager Scandinavia Chapmann Freborn, found a good spot next to the buffet.
5. Peter Rasmussen, regional commercial manager BA and owner of Stand By, Lars Thuesen.
6 . Hotel manager Cecilia Mauritzson pous wine, while Allan Petersen, sales manager fra Cathay Pacific, and Jan Oluf Madsen, commercial director Falck Global Assistance, are looking.
No357MICE
By Kitt Andersen
Photo: Preben Pathuel
In the middle of March, Stand By yet again held a
lounge for employees in the travel industry. It took
place at First Hotel’s Twentyseven in Løngangsstræde
in central Copenhagen, and the about 40 partic-
ipants were welcomed by hotel manager Cecilia
Mauritzson who offered something to eat and drink.
Stand By’s managing director Stig Thygesen also
welcomed everybody and told about the magazine,
among other things. The last couple of months the
focus has been on a renewal of both content and
design which premieres with this magazine.
STAND BY LOUNGE
1 2
3 4
3
5 6
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MORE HOTELS AT FIRSTHOTELS.COM
PROUD MEMBER OF
Are you looking to host a large conference, workshops for smaller groups or seeking a dash of luxury for a grand occasion? First Hotels offers a wide range of destinations to suit every need, welcoming a total of more than 8,000 conference and meeting guests. Each individual hotel offers its own unique touch. Our highly professional staff will ensure on-time scheduling and smooth-running logistics, while you handle the most important – your conference guests.
F IRST HOTELSMEET ING & CONFERENCE
FIRST HOTEL COPENHAGEN // FIRST-CLASS SERVICE & A TOTAL CAPACITY OF 550 GUESTS
FIRST HOTEL GRIMS GRENKA // STYLISH & PERSONAL IN OSLOFIRST HOTEL PETIT PALACE ALCALÁ TORRE //
MODERN TECHNOLOGY & HISTORIC SURROUNDINGS IN MADRID
2
4
6
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Today’s business traveler wants to choose from the widest range of local and independent hotels to make each trip a success.
Discover how Travelport Smartpoint is redefining the selling experience,visit travelportsmartpoint.com
My travel consultant
made my tripless stressfulShe found a hotel right next to my meeting, so I had more time to spend with my clients
8281_TRP_SP_ADS_A4_AW_EU.indd 2 04/06/2015 17:53
THERE IS SOMETHING WRONG IN THE TMC WORLD – OR DOES IT JUST NEED CLEANING OUT?
Henrik Lykke Hansen, account management director at Pro-Con, has no difficulty seeing the challenges in a market that has been under constant pressure in recent years.
I have just taken part in Travel Technology Europe 2016 in London
– one of the biggest, if not the biggest trade fair where Travel
Management Companies (TMC) meet with their customers and
suppliers and seek new ideas and knowledge about how the
individual TMC can get a much more efficient setup in daily life.
Many have jumped on the competitive bandwagon, which for
several years has subscribed to the idea that if only the volume
is in order, it is perfectly fine to compete at a sharp price. The
wagon is about to be parked and thoroughly so as more and
more are having a hard time maintaining a black bottom line.
Pressure on pricesUntil 2012-13, there was not heavy investment in new technolo-
gies and solutions in the UK that could help lower the production
cost per unit. The traditional GDS-sponsored online tools or
applications were and still are used in raw volumes. The problem
is that the customers, businesses and travellers demand ‘pay-
back’, or payment in the form of lower fees for the production
the companies and their employees ‘run through’.
Additional tools have had strong showings in the field through
vendors like Concur and KDS, which have both signed partner
agreements with corporate travel agencies.
In my world, the intention of the agreements is just that the
technology supplier should ensure that their corporate booking
tools, travel reimbursement systems and not least the risk and
compliance are completely on the table for the travel agency
customers and ensure the travel agency a ‘cheap’ delivery of
tools for their clients. But at the same time – and this is where
the agencies do not have a game-plan in place – this also puts
pressure on the price the agencies can get for their services.
The traditional so-called managed travel programs are under
tremendous pressure, as many cannot get their revenue to
hang together with the service the customer expects and has
been accustomed to through their TMC.
Numbers back into the black The enterprising director of a Danish business travel agency told
me three or four years ago that if the agency could generate
70% of the bottom line, the rest – including the black numbers –
should come through direct subsidies primarily from the involved
Global Distributions Systems (GDSs), but also from the other
stakeholders on the supply side.
Another good example of the supplier paying for the party is
that one of the four major GDSs pays the individual TMC up to $5
to move segments from a competing GDS.
A third bad sign is that the travel agencies in several markets in
Europe are competing at a transaction price per service (flight,
hotel, etc.) at a level equivalent to about 25-30 kr. and as low as
10-15 kr. in order to attract new customers.
More regulationsA further challenge discussed at TTE 2016 was the austerity
measures that BSP/IATA is establishing, which will affect the
liquidity of many travel agencies. The restraints relate to the fre-
quency of their BSP payments and not the least a new initiative
from IATA. An initiative that involves a monthly 5% credit limit
control, some travel agencies fear will regulate their business
into recession.
If the increase is more than the 5%, the individual TMC will have
to go out on the ‘grey market’ – or alternatively purchase tickets
directly from the airline – if the business is to be sustained.
Several of the TMCs I spoke to are seeing the addressed credit
limit, which is a first step towards getting NDC introduced ‘over-
night’ – strongly supported by IATA, which prevents setups where
the individual TMC can act as a merchant by issuing BSP flight
tickets.
The above examples are not the only signs in the crystal ball of
regulations that are in progress. The troubling thing about the
situation is how poorly prepared so many are!
No357OPINION
By Henrik Lykke HansenDirector account management i ProCon
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59
Today’s business traveler wants to choose from the widest range of local and independent hotels to make each trip a success.
Discover how Travelport Smartpoint is redefining the selling experience,visit travelportsmartpoint.com
My travel consultant
made my tripless stressfulShe found a hotel right next to my meeting, so I had more time to spend with my clients
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60
Hver måned får SAS 50.000 nye EuroBonus-medlemmer – sidste år rundede tallet 4 mio., hvilket SAS markerede ved at dekorere to Boeing 737’ere med teksten ”We are 4.000.000 members. Join us.”
THE CLOSET IN THE CLOUD
By Kitt Andersen
One of the new ‘disruptors’ that is chan-ging our travelling habits is Dufl, which won an award at the Business Travel Show in London in February. So far, this business has handled more than 5,000 suitcases and got business travellers used to packing their suitcases via their mobile phones.
‘Disruption’, one of the great buzzwords
of our time, is about new ways of doing
business. With the help of new technol-
ogies and speed, small companies are
gaining ground and challenging the
old, well-established businesses that are
not geared up to this tempo or adjusting
their business models to the new market
conditions. It’s a reality some companies
don’t recognise until it’s far too late.
At the 22nd Business Travel Show, which
was held in London at the end of
February, the new Business Travel Show
Disrupt Award was launched. The show
placed 10 free stands at the disposal of
entrepreneurs in the new Launchpad
area, and participants at the show plus
a panel of judges could vote to pick five
finalists.
The finalists were Dufl, TravelPerk, Flit-
ways, Beepry and beTravelwise, all of
which are exciting new companies with
unorthodox approaches to the industry.
But neither the participants nor the five
judges at the show were in any doubt
as to the winner. For good reason, Dufl
won three hours of consultancy with
travel tech expert and investor Matt Zito
and the Travel Startups Incubator team,
as well as a stand at the Business Travel
Show in 2017 – a prize worth a total of
8,000 pounds.
No more washing or ironing“Winning was a huge step forward for
us. It confirms our business model and
THE OTHER BUSINESS TRAVEL SHOW DISRUPT AWARD FINALISTS
BEEPRYThe Italian company Beepry’s search service is designed for
travel bureaus and revolves around Beepry’s mathematical
algorithm, which is said to be more complex and therefore
differs significantly from others in the same category. Beepry’s
search engine quickly compares flights and
hotels on hundreds of travel sites, including
those of OTAs and airlines, and has travel
guides for offline use. Learn more at beepry.
com.
BETRAVELWISESecurity and risk assessment is always a relevant subject for
business travellers. BeTravelwise has an extensive programme
to teach them how to handle a wide variety of situations
around the world. Teaching techniques include small online
courses lasting 20 minutes per session, and subjects cover
everything from traffic accidents and minor mishaps to kid-
napping and terrorism. Learn more at betravelwise.com.
Technology
No357
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61
Ansatte fra South African Airways’ datterselskab, Mango, der i år får samarbejde med Star Alliance.
the fact that Dufl really is ‘disruptive’,”
enthused George Meek, managing
director for the EMEA region. “We owe
the Business Travel Show a big thank-you
for the support it has shown to entrepre-
neurs such as Dufl. Without this chance,
it would not have been possible for us
to participate in the show and meet so
many influential buyers.”
Founder Bill Rinehart got the idea for Dufl
while waiting for a taxi one Friday during
a business trip to London. He was head-
ing for the railway station, from where he
would proceed to the airport and then
home to Phoenix, Arizona.
He was already dreading his arrival,
when he would have to unpack, wash,
make his way to the cleaners and then
re-pack everything so he would be
ready to go to New York the following
Monday morning.
He thought there must be a service out
there that could take his suitcase from
one place to another and also wash,
iron, clean and repack the contents – a
service that could, in addition, relieve
him of having to wait for his luggage at
the airport and then lug it with him into
taxis, trains, airports and client meetings.
He did a bit of research, but all he found
was the possibility of having his luggage
forwarded. He also found a niche that
was waiting to be filled.
En route to Europe and AsiaFor Rinehart, it was a short journey from
idea to action, and with the slogan
‘Changing the way the world travels’,
he launched Dufl in early 2015. Initially
it is available only in the US, but the firm
expects to expand into Europe and Asia
during 2016.
”Right now we offer services in the US.
American travellers can also have their
cases delivered to the large business
hubs in Europe and Canada as well
as Hong Kong, Singapore, Tokyo,
Melbourne, Sydney, Bermuda and the
Bahamas, and we are continuously
adding new cities to our list. We also have
customers living outside the US who have
a Dufl closet for all their trips to the US. This
saves the trouble of handling baggage
and going through customs during busi-
ness trips in the US”, says Andrea Graziani,
Dufl’s chief marketing director.
Of course, it’s natural to ask whether
there is a basis for such a service. Does
a busy businessperson really not have
time to wash his or her clothes and pack
a suitcase? The answer, apparently, is no.
Together with its FedEx partner, Dufl has
so far handled 5,000 shipments to more
than 500 American cities plus 18 cities in
14 other countries.
TRAVELPERKThe Spanish company TravelPerk seeks to renew the way busi-
nesses book and manage travel. Its philosophy is that while
vacationers have a myriad of travel-planning aids and apps,
the offerings for business travellers are far more limited, while
prices are already negotiated and often higher than on the
open market. The focus is to “make business travel booking
and management suck less.” With experience from Skyscan-
ner, Booking.com and others, TravelPerk has a clear vision
of what the user experience should be like. It also works with
reporting, analysis and the possibility of uploading receipts
during a journey. Learn more at
travelperk.com
FLITWAYSBased in Los Angeles and offers ground transportation.
Flitways has more than 15,000 cars at its disposal in 125 cities,
and it covers 400 airports. The idea is to give business and
vacation travellers more choice as to transportation, which
can take place via taxi, limousine or airport transportation.
Flitways operates with both pre-bookings and bookings on
demand. The ambition is to become an integral part of the
GDS and OTA offerings, but services can also be booked di-
rect. So far, partners include Concur, Xerox and Amex. Learn
more at flitways.com.
HOW DUFL WORKS1. Clothing, shoes and accessories
are picked up at the home address
and shipped to a local storage site,
where everything is photographed,
cleaned and stored.
2. Before your next trip, go online
via your Dufl app and pack your
suitcase based on the photos that
have been taken of your clothes
and accessories, then state when
and where your packed suitcase
needs to be waiting for you.
Learn more at dufl.com
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At the turn of the year, Peter Cramon was appointed managing director for the Nordic region for Travelport, which in March topped 150 airlines represented in their new Branded Fares & Ancillaries platform, including the recent addition of SAS.
(Stand By, London) In a break between
a customer visit and a conference call,
I managed to meet Travelport’s new
managing director, Peter Cramon. Not
at the office on Bredgade in downtown
Copenhagen, but at Travelport’s stand
at the Business Travel Show in London at
the end of February.
“Most of my day is made up of meetings
and a very full inbox that I try to keep
under control. In addition, I travel three or
four days a week, primarily in the Nordic
region, but also to our headquarters in
England,” says Cramon, who is also in the
Northern Europe management team.
Travelport is on its way to getting a firm
hold on the Scandinavian market with
its travel commerce platform, which
the company has developed over the
last four years for more than 400 million
dollars. The platform includes so-called
rich content and ancillary services from
more than 150 airlines, including SAS
and Lufthansa in addition to more than
550,000 hotels, 42 car rental providers,
taxi transit, theatre tickets, restaurants
and many other additional options.
Individual solutionsFor Peter Cramon, the daily focus is cur-
rently on building up the Nordic organi-
sation and ensuring cooperation across
national borders within the Travelport
group while he works directly with the
company’s customers.
“Throughout 2015, we have worked to
transform our organisation. This will con-
tinue and is a really exciting challenge
for me as the new director. We not only
want to be a strong technology provider
but also a competent collaborative and
business partner,” he explains.
This is being done through individualised
account teams that are tailored to each
customer, where there one is focused
on being a good sparring partner on the
business side and another is responsible
for the technical side and for making
sure the travel consultants have the right
tools.
Big support network“We want to be invited into our custom-
ers’ business planning in order to serve
them in the best possible way. It is also
important for us that both management
and users can quickly see that there are
advantages to our system. It fills a large
part of my daily work,” says Cramon, who
with a large support organisation can
follow the latest trends and also bring
in specialists from the company’s large
network to deliver best practice, when
there is a need for it.
But Travelport also has in-house develop-
ers sitting in Copenhagen and Oslo, and
within a few days they can develop a bid
for a new tool that can help a client with
a specific need.
“We want to attract new customers, but
the first priority is to make our existing cus-
tomers happy. They need to have a very
good experience as our customer.”
A Day at the Office
By Kitt Andersen
Peter Cramon is managing director for 28 employees in the Nordic region, where Travelport has just over 100 customers. Travelport has a presence in around 180 countries and has more than 3,700 employees.
NOT JUST A SUPPLIER
No357
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64
WHOLESALER SEES NORDIC TREASURE
By Howard Jarvis
Global travel wholesaler Tourico Holidays says it increased room nights in Scandinavia by 60% year-on-year in 2015, resulting in a 35% gross revenue rise.
US-based Tourico, which brands itself as the world’s fastest
growing travel wholesaler, also signed eight Exclusive Deals
agreements with hotels in the Nordic region.
The deals are pre-purchased hotel room blocks, guaranteeing
clients discounted rates of up to 60% off the retail rates. They
were made with hotels in Copenhagen, Oslo, Stockholm,
Gothenburg and Malmö, and the company expects to have
20 of them in the region by the end of 2016.
Tourico Holidays has nearly 5,000 distribution clients in more
than 100 countries and says it has the power to drive demand
to a particular region of the world, rather than just service it.
Steve Skidgel, Tourico’s executive vice president of global
product development: “As large suppliers in Scandinavia con-
tinue to partner with Tourico, and as the company continues
to dedicate additional resources to the market, we anticipate
that the growth in this region is just getting started.”
He added: “With room nights, bookings, Exclusive Deals
agreements and partners all increasing in 2015, we expect
that momentum to continue building throughout this year.
Suppliers and distributors alike are beginning to realise that
Tourico can help their businesses reach their full potential.”
Stockholm.
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65
No357 Baltics
STOCKHOLM CRUISE PAX RECORD
Stockholm saw a record number of cruise passengers in
2015 and expects figures to be high again in 2016. Interna-
tional cruise passenger numbers increased to 530,000, up
by 60,000 from 2014. The number of ferry passengers was
also high, though a slight reduction on the year before, at
almost 11 million passengers.
Ports of Stockholm comprise a number of port areas. In
summer, Stadsgården, Skeppsbron and Frihamnen are
favoured by cruise liners. Stadsgården also has extensive
ferry traffic to Finland and scheduled cruises to Åland.
From Frihamnen there are ferries to Riga and St Peters-
burg.
More than half a million cruise passengers are now visiting
Stockholm between April and October each year, arriv-
ing on around 250 ships. In 2015 the city also saw a record
number of turnarounds – when passengers begin or end
their cruise, meaning extra nights ashore – at 53 vessels
compared to 42 in 2014.
Stockholm prides itself on the fact that 70% of cruise ships
offloaded their waste during their call. Ports of Stockholm
is one of the few ports around the world with facilities to
accept black and grey water from vessels, from toilets,
showers and galley kitchens, a service included in the
port fee.
LUXURY PAN-BALTIC TRAVEL
Three luxury hotels, one in each Baltic capital, are cooperat-
ing to attract guests on pan-Baltic travel in a program called
Baltic Pearls. The upscale boutique hotels have different
owners but see prospects in marketing for guests considering
a tour of Tallinn, Riga and Vilnius.
Special attention and benefits are promised at the distin-
guished properties, all three of which are members of the
prestigious Relais & Chateaux group. Three Sisters Hotel in
Tallinn, Gallery Park Hotel Riga and Hotel Stikliai in Vilnius pride
themselves on high standards and have seen many famous
guests stay in their suites over the years.
Gallery Park Hotel, Riga
Photo: Ola Ericson
WAR & PEACE TOURISMInterest in “War & Peace holidays” to Lithuania and Latvia
has risen since the popular six-part BBC TV series was
screened across Europe this winter. Filming was made
in the Baltics as well as in St Petersburg, Russia, and the
story is based on Tolstoy’s famous novel about Napoleon’s
bloody battles that took place there.
Encouraged by articles in the UK press, tour operators
such as Baltic Holidays and Baltic Travel Company are
publicising private tours to the region that “follow in
the footsteps of the BBC drama” to easily accessible
locations like Vilnius’ Old Town, the open-air museum of
Rumšiškės and Rundėle Palace in Latvia, all of which fea-
tured in the €21 million series.
The French emperor and his massive Grande Armée, half
a million strong, passed through Lithuania, then part of
tsarist Russia, on their ill-fated campaign in the summer
of 1812. The few pitiful survivors retreated along the same
route that winter in temperatures below -25°C, pursued by
bloodthirsty Cossacks.
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HOLD KONFERENCEPÅ HOTEL SP34
Brøchner Hotels driver anderledes boutique hoteller i hjertet af København: Hotel SP34, Hotel Danmark, Hotel Astoria og Avenue Hotel Copenhagen.
ALL-INCLUSIVE KONFERENCE I LATINERKVARTERET
ET AF VERDENS BEDSTE NYE HOTELLERCONDÉ NAST TRAVELER HOTLIST 2015
Hotel SP34 er Københavns luksus boutique hotel med state-of-the art teknologi i unikke omgivelser med karaktér; privat biograf med 24 pladser til det særlige budskab, tre plenum lokaler til større møder,fire grupperum til workshops og en chambre til de sofistikerede og uformelle møder. Og så er alle vores konferencegæster selvfølgelig inviteret til Wine Hour fra 17:00-18:00 i hotellets lobby bar.
www.brochner-hotels.dk
No357Baltics
VILNIUS RAISES ITS MICE PROFILE
Tank driving, AK47 shooting, canoe polo – the Lithua-nian capital has many exciting incentives, and it is hosting bigger congresses too. But there are a few drawbacks.
The Lithuanian capital Vilnius is raising its MICE profile
with some high-profile events and unique incentives.
But despite state-of-the-art venues, the city is con-
strained by conveniently located accommodation
and large dining spaces.
For incentives, Vilnius is ideal. Tank driving, AK47
shooting, Soviet bunker experiences, canoe polo,
quirky immersions in local folk culture – these and
more are tailor-made by DMCs and incoming busi-
ness travel experts like Baltic Travel Group (BTG) and
Via Hansa. Dining with locals is another new trend
starting to take off for small groups.
The city is starting to lure meetings with participants
in their thousands. In August, 1500 delegates are
expected for the European Association of Archaeolo-
gists. Last November, BTG organised a 4500-delegate
leadership congress.
NORDIC INTEREST
Scandinavia is showing increasing interest in Vilnius. The yearly show Convene is also contributing to strengthen the profile for the city as a good place for meetings and events.
BTG’s MICE chief Daina Kigiene says she is seeing growing in-
terest from corporate groups from Sweden and Norway, but
not yet from Denmark. She stresses that in Lithuania’s favour
are excellent hotels, fast air connections from Scandinavia,
and memorable sights like Vilnius’ picturesque Old Town.
But while Vilnius boasts multifunctional venues like the
8000-capacity Siemens Arena and 4000-capacity Litexpo
exhibition centre, the city’s biggest hotels are not next door,
meaning extra logistical costs. Instead, meeting planners
tend to favour combined venues like the Radisson Blu
Lietuva, which has a choice of 17 halls, and the out-of-town
corporate-event-friendly Vilnius Grand Resort, which has a
golf course and many teambuilding possibilities.
The Vilnius Convention Bureau organises regular fam-trips for
meeting planners, the next scheduled for the end of April.
Also key in raising the city’s profile is Convene, an annual
expo for the meetings industry held each February in Vilnius,
which has suppliers from the Nordic and Baltic countries
and which many participants say is as useful as IMEX or
IBTM.
Old Town, Vilnius
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67
HOLD KONFERENCEPÅ HOTEL SP34
Brøchner Hotels driver anderledes boutique hoteller i hjertet af København: Hotel SP34, Hotel Danmark, Hotel Astoria og Avenue Hotel Copenhagen.
ALL-INCLUSIVE KONFERENCE I LATINERKVARTERET
ET AF VERDENS BEDSTE NYE HOTELLERCONDÉ NAST TRAVELER HOTLIST 2015
Hotel SP34 er Københavns luksus boutique hotel med state-of-the art teknologi i unikke omgivelser med karaktér; privat biograf med 24 pladser til det særlige budskab, tre plenum lokaler til større møder,fire grupperum til workshops og en chambre til de sofistikerede og uformelle møder. Og så er alle vores konferencegæster selvfølgelig inviteret til Wine Hour fra 17:00-18:00 i hotellets lobby bar.
www.brochner-hotels.dk
64-65-66-67 BAltics.indd 4 21-03-2016 11:13:14
68
By Henrik Baumgarten
HUGE TURNOUT AT HERNINGIn February, Messecenter Herning was again the setting for Scandinavia’s big-gest travel trade show. The Danish Travel Show attracted 61,885 visitors this year and all 14 halls at MCH were in use.
1. Risskov Travel Partner director Annelise Dam Larsen, left, with Turkish Airlines’ three general managers in Denmark. The com-pany serves over 250 airports worldwide, only three of which are headed by a woman – including two in Denmark. The trio are Hatice Pinar, second from left, from Aalborg Airport, Harun Köse from Billund and Pinar Ayvaz from Copenhagen Airport on the right.
2. Things are going well at Billund Airport, soon to open new Finnair flights from Helsinki as well as British Airways routes from London Heathrow and Air Berlin deploying larger aircraft from the German capital. From left, airport director Kjeld Zacho Jørgensen, Finnair country manager Robert Öhrnberg, Lina Nordlander of Air Berlin, Jette Nørskov of Danish Sun-Air and Peter Rasmussen, BA’s northern Europe chief.
1
2
The next issue of TTG Nordic
is published on June 1st
We’re focusing on
• Travel Management & Security
• Car Rentals & Limousine Service
• Technology
For advertising please call us at +45 70 25 97 00
or write to [email protected]
Deadline is May 4th
No357Events
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69
Aalborg Airport director Søren Svendsen, left, and vice president Kim Bermann, with Nancy Justinussen, sales manager at the Faroese Atlantic Airways.
SAS was in Herning, among other things to attract more EuroBonus customers. At the exhibitors’ function after closing on Friday, marketing manager Kenneth Christiansen kept company with colleagues Jeanet Andersen, left, and Sofie Friman Brix.
The Dominican Republic Tourist Board visited Herning. In the frame, from left: Ruben Santana and director Patricia Polanco de Olmos, with Pia Kitten Sørensen who represents the destination in the Nordic region through her PR agency Target Tourism.
Asger Domino, owner and director of Stjernegaard Travel as well as chair-man of the Association of Danish Travel Agents and Tour Operators, with colleagues Stine Meinertsen, left, and Tinne Dejgaard Madsen.
Tourismusbüro Bad BramstedtBleeck 17-19, 24576 Bad Bramstedt, Tel.: +49 (0)4192 / 506 27
www.bad-bramstedt.de/Tourismus; Email: [email protected]
Blødt mudder og barske riddereDen lille by Bad Bramstedt har med sine 13.500 indbyggere siden middelalderen været handelscentrum i den sydlige ende af Hærvejen. I dag repræsenterer den afslapning og er bl.a. kendt for sine helsebringende mudderbade.
Landskabet midt i det holstenske landbrugsland inviterer blandt meget andet på
cykelture, ridning på hesteryg, vandreture og kanosejlads. For eksem-pel ture ad en af Bad Bramstedts to krydsende historiske ’hovedlandeveje’, Oksevejen, som vi i Dan-mark bedst kender som Hærvejen, og langdistancecykelstien, Munkevejen, som strækker sig fra Glückstadt, der blev anlagt af Christian IV som konkurrent til Hamburg, og til Femern.
Gennem sine specialiserede klinikker er Bad Bramstedt blevet kendt langt ud over de regionale grænser som et hjemsted for sundhed. En specialitet er bevægelsesbadet, som tilbydes i Klinikum Bad Bramstedt. Med sine vandbehandlingsbassiner og krydderihaver byder kurparken på både afslapning og oplevelser for alle sanser.
L
Pakketilbud til besøg i byen:• 2 overnatninger i firestjernet hotel
• Enkelt værelse € 199,00 - dobbelt € 159,00 pro person• 2 lækre morgenbuffeter• Et mudderbad• 1 gang massage
• 1 gratis adgang til Roland-Oase (friluftsbad med varmt vand)
Skal reserveres mindst 7 dage inden.
• Fri adgang til hotellets sauna- og wellness område• 1 dags leje af cykel• Kort over cykel- eller vandrestier
• Grastis adgang til Wildpark Eekholt• Brochure over Bad Bramstedt og omegn
AN
ON
NC
E
The next issue of TTG Nordic
is published on June 1st
We’re focusing on
• Travel Management & Security
• Car Rentals & Limousine Service
• Technology
For advertising please call us at +45 70 25 97 00
or write to [email protected]
Deadline is May 4th
68-69.indd 2 21-03-2016 11:15:20
70
EXHIBITORS DELIGHTED WITH FERIE I FORUM TRAVEL FAIR
Making business a pleasure
[email protected](+34) 91 758 55 28www.esmadrid.com/mcb
A business trip to Madrid seems less like hard work than most.
Sunny weather, conveniently located conference venues and gourmet lunches are just some of the bonuses for when you visit on business.
way to recharge before sampling the vibrant nightlife.
Relax over tapas in an outdoor café or dance until dawn. Whatever you do, Madrid is the business.
Conventions don t have to be conventional
NEW - m&it 210_297+3.pdf 1 26/02/2016 14:52:28
MPI held a seminar in January with the topic Meetovation, at
Nørrebros Bryghus in Ravnsborggade. The event commenced with
a Members’ Lounge for new members and guests, followed by
a welcome by both MPI President Karin Krogh and Lene Weng of
Nørrebros Bryghus. Lene presented the many possibilities for hosting
meetings, seminars and conferences in the inspiring surroundings of
Bryghuset – literally ‘the brewhouse’.
Steen Møller from Visit Denmark then introduced the subject of
Meetovation and briefed the guests on Meetovation’s tools. The
afternoon ended, naturally, with a cold beer – fresh from the barrel.
MPI SEMINAR AT NØRREBROS BRYGHUS BREWERY ICS NEW YEAR’S RECEPTION
In February, International Conference Service (ICS) held its
annual New Year’s reception at its offices in Hellerup. The event
included presentations by Helle Svanborg, head of exhibitions
and conferences at Dansk Lægemiddel Information (Danish
association for information about medicines), citing the rules
for sponsorships and exhibitions at medical congresses, and
Kirsten Talbro Laraignou, who is responsible for conferences at
the Praktiserende Lægers Organisation (Danish general prac-
titioners’ organisation). She reported about her experiences of
PLO’s large assembly in 2013, which in the course of three weeks
required meetings for 8,000 participants to be arranged.
In the picture, from left: MPI President Karin Krogh, Steen Møller of Visit Denmark and Pernille Beck, Project Manager Seminars, FLSmidth ICS Director Per Ankær (centre), who opened the reception,
flanked by, left, André Fog Jensen from the ICS office in Oden-se and Johan Menso from the office in Malmö
The January holiday fair at Forum was, accord-
ing to the organisers and many of the exhibitors,
two successful days with a quality-conscious
audience very willing to buy. The more than 70
exhibitors were visited by less than 6,000 guests –
an annoying drop from the 7,400 at the opening
of the same fair last year. But many of the
exhibitors were enthusiastic about the quality of
the visitors.
1. The team behind this year’s Ferie i Forum, from left: Jesper Schou from the Ticket Office, Brian Holm Otte from Inter Travel, Jan Møller, no longer with Gouda Travel Insurance, Britta Anastassia Brix from Forum, Karsten Lindholm Pedersen from the Ticket Office and Linda Skytte, also from Forum. Photos: Preben Pathuel
2. ‘The Snobs’ Martin Buch and left Rasmus Botoft, entertained at the exhibitors’ party at Ferie i Forum, here with Lene Bugge from Spot on Travel, Aarhus
1 2
No357Events
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71
Making business a pleasure
[email protected](+34) 91 758 55 28www.esmadrid.com/mcb
A business trip to Madrid seems less like hard work than most.
Sunny weather, conveniently located conference venues and gourmet lunches are just some of the bonuses for when you visit on business.
way to recharge before sampling the vibrant nightlife.
Relax over tapas in an outdoor café or dance until dawn. Whatever you do, Madrid is the business.
Conventions don t have to be conventional
NEW - m&it 210_297+3.pdf 1 26/02/2016 14:52:28
2
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72
trade.visitbritain.com/southwestengland
För mer information och vår nya katalog över företag i resebranschen besök
Balloon Fiesta, Clifton, Bristol
Upptäck SydvAstra England
VW 12768 Stand By Mag ad (Swedish) A4.indd 1 07/03/2016 16:54
1. Some of Icelandair’s employees during Mid-Atlantic, from left, Sigridur ‘Sigga’ Sveinsdottir, sales manager in Denmark, Scandinavia chief Bjarni Hardarson, Jeanett Dungal, head of group sales in Denmark, Bergthora Jonsdottir from the Scandinavia marketing department and Thor Thordarson, marketing manager for Scandinavia and Finland
2. Faroese airline Atlantic Airways was represented by Maria á Lofti and Sales and Marketing Manager Árni Olsen.
For the 24th time, Icelandair held its Mid-Atlantic trade fair in February, this year gathering a total of 850
participants in Reykjavik. Here, travel agencies meet representatives from the company’s destinations
in Europe and North America, as well as Iceland. Next year’s Mid-Atlantic is held on January 27-29.
MID-ATLANTIC JUST GETS BETTER AND BETTER
3. Among the Danish suppliers were, from left, Pernil-le Hellweg Bengtsson from Copenhagen’s biggest hotel group Arp-Hansen, Henriette Laursen – ordina-rily a representative of Billund Airport but raising the flag for LEGOLAND at Mid-Atlantic – and Lars Thybo, head of the Hotel du Nord in Copenhagen
4. Representing the American destinations were, among others, from left, Sherri Mullery from Bloomington in Minneapolis, Karin Gert Nielsen representing California, Sales Director Douglas Killian from America’s largest shopping centre, Mall of America in Minneapolis, and Cheryl Offerman from Meet Minneapolis
5. Participants from Danish travel agency Arctic Adventure, from left, Hannah Scott Olesen, Peter Morell, Caroline Friis-Ellis
6. Lene Bugge (centre) of Aarhus travel agency Spot on Travel met with, among others, Gary Schlüter from Rocky Mountain Holiday Tours in Denver, where Jayne Ann Buck is Visit Denver’s head of communications with travel agents.
1
3
5 6
2
4
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trade.visitbritain.com/southwestengland
För mer information och vår nya katalog över företag i resebranschen besök
Balloon Fiesta, Clifton, Bristol
Upptäck SydvAstra England
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74
Spar tid ogbestil hjemmefra
eller på rejsen
Nu kan du forudbestille dine varer fra TAX FREE- butikken og en række andre butikker i Københavns Lufthavn.
Varerne står klar, så du kan afhente dem på ud- eller hjemrejsen.
Bestil på SHOP.CPH.DK
Copenhagen’s biggest hotel chain expects, for the first time, to
welcome more than a million guests this year. The Arp-Hansen
Hotel Group foresees increasing demand in the ‘high end’
market. While the group saw around 950,000 overnight guests
last year, Executive Vice President Sales Birthe Becker Schultz
expects that figure to pass one million in 2016.
She recently told Stand By about this when we met her at
Arp-Hansen’s annual workshop for incoming and business
travel agents and corporate customers. The event at the Tivoli
Hotel & Congress Centre in Copenhagen had more than 360
registered guests.
Arp-Hansen has 11 hotels in Copenhagen. At the beginning of
next year, it will open its first property in Aarhus, a 2-star WAKEUP
hotel with 312 rooms.
Arp-Hansen has 3,700 rooms so far, more than 20% of Copen-
hagen’s hotel capacity. Their next project in the Danish capital
is the opening in summer 2017 of their first hostel, with 280 rooms
and approximately 1,000 beds in Nyropsgade next to Vester-
port Station.
The former CEO of the handling company
Novia at Copenhagen Airport celebrated
his 60th birthday in February. Since Stig quit
Novia, he has been CEO of Lars Thuesen’s
holding company Nosca. One of the com-
panies in Nosca’s portfolio is Scandinavian
Travel Media, responsible for, among other
things, standby.dk, takeoff.dk and the
magazines Stand By and TTG Nordic. Stig
Thygesen has been Managing Director
since last autumn.
“You are loyal, honest and good at com-
municating and you have the ability to
listen. You are a bit older, but your mind is
still young,” Lars Thuesen said in his speech.
60 YEARS WITH STIG THYGESEN
Stig Thygesen (centre) flanked by, from left, Nordic director of Kenya Airways Per Carøe, travel industry analyst Ole Egholm, Atlantic Airways’ station manager at Copenhagen Airport Per Levring and the birthday boy’s boss and collaborator Lars Thuesen
At the Arp-Hansen workshop, from left, are Executive Vice President Sales Birthe Becker Schultz, Lone Flintegaard, owner of the incoming agency Robinson Scandinavia, and Tivoli key account manager Christina Torlini.
HOTEL CHAIN PREDICTS RECORD GUEST NUMBERS
Arp-Hansen Hotels is expanding with more executive hotel rooms when
it refurbishes one of its leading hotels, 71 Nyhavn. This property consists of
two buildings, one of which is currently closed for extensive renovations
and upgrading. “71 Nyhavn goes from 150 rooms today to 130 when
the building reopens after the summer holidays. The building that’s
now closed has 84 rooms today but several smaller rooms will be joined
together so that in the future it will hold 64 rooms – making us all Angle-
terre-esque and able to attract a new audience,” said Signe Larsen
Vazquez, the hotel’s director.
ALBATROS TRAVEL ANNIVERSARY The other day Søren Rasmussen celebrated
the 30th anniversary of his life’s work, Albatros
Travel.
What began as a passion for a then young
biologist has evolved into one of the biggest
leisure agencies with 150 employees in
Denmark alone – in addition to offices in
Greenland, China, South Africa, India, Kenya,
Tanzania and Namibia, safari hotels in South
Africa and co-ownership of five smaller cruise
ships.
The anniversary was celebrated with a recep-
tion on the Albatros premises in Copenhagen,
while at the same time celebrating the re-
lease of Søren Rasmussen’s new book Man in
Nature – Nature in Man (in Danish: Mennesket
i naturen – naturen i mennesket”).
In 2015, Albatros had a turnover in Scandina-
via of DKK 700 million and worldwide it sur-
passed one billion. Today, Søren Rasmussen
is chairman and his wife Berit Willumsgaard is
managing director.
“In 2014, Berit and I were on our way out of
top management in order to have more free
time. But the course of the new management
was too risky,” he told Stand By. He has repeat-
edly rejected offers to sell Albatros. Fred.
Albatros Travel owner Søren Rasmussen, right, at the anniversary with a famous member of the company’s board of directors, Flemming ‘Don Ø’ Østergaard. Photo: Preben Pathuel
No357Events
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75
Spar tid ogbestil hjemmefra
eller på rejsen
Nu kan du forudbestille dine varer fra TAX FREE- butikken og en række andre butikker i Københavns Lufthavn.
Varerne står klar, så du kan afhente dem på ud- eller hjemrejsen.
Bestil på SHOP.CPH.DK
60 YEARS WITH STIG THYGESEN
70-77 I Byen.indd 6 21-03-2016 11:17:42
76
No357Events
ITB BERLIN BIGGER THAN EVER
This year ITB celebrated its 50th anniversary and the fair seemed to be the biggest ever of trade shows. Around 10,000 exhibitors attended with representa-tives from 180 countries and some 200,000 visitors, who took up quite a bit of space in the long corridors between the stands.
This year the partner country was the Maldives.
BANGKOK AIRWAYS AIMS FOR CODESHARESThe company is already cooperating with 20 partners, and
according to the management this provides more flexibility than
belonging to one of the alliances. The airline also expects to enter
into another four or five new codeshare agreements during the
course of the year.
For Bangkok Airways, the world’s only boutique airline, 75% of its
passengers are tourists looking for a quality product and not afraid
to pay a little more.
And the company is doing very well. Last year Bangkok Airways
carried more than five million passengers and ended the fiscal year
with a surplus of 766 million US dollars.
SULTANATE OF OMAN AS 1001 NIGHTSOman enchants tourists with fragrant and ancient souks,
stunning landscapes and a history dating back 7,000 years.
Muscat is the country’s vibrant capital and also the site of
thrilling experiences for visitors. There you can see the Mus-
cat Royal Opera, among other things – an impressive build-
ing with the first opera house on the Arabian Peninsula.
Outside Muscat tourists can experience first-hand the fasci-
nating Bedouin villages or choose to trail the Incense Route,
which is also abundant in rare and authentic experiences.
It is also in Oman that you can see rare species of turtles
at close range, or swim with dolphins, an experience well
beyond the ordinary.
BOTSWANA: ITB PARTNER COUNTRY 2017Botswana, one of the more stable countries in southern Af-
rica, will be the first nation in Africa to emerge as a partner
country in Berlin. Botswana has a lot to offer tourists with
impressive wildlife, including the Big Five.
Popular safaris go to Chobe National Park and Moremi
Wildlife Reserve and, of course, we mustn’t forget the
famous UNESCO-protected Okavango Delta. A special
feature of the delta is that annual flooding occurs in the
country’s dry season, making the animals flock there
in droves and causing plants and flowers to blossom in
abundance. Almost 40% of Botswana has been claimed
national parks and reserves.
Pictured, from left: Messiah Matolela, marketing officer Botswana Tourism, and Jens Frenzel, account manager
Pictured are Passapong Jirawattanasak on the left and Songkrot Palakawong Na Ayuthaya.
Pictured, from left: Meruert Kastner, key account manager Nordic for OMAN, Rayya Al Maskeri, tourism marketing organizer, Ministry of Tourism, Ralf Schepers, manager OMAN, Badar Nasser Al Wahaibi, executive coordinator, the Minister’s Office, and Abdul Fattah Ahmed Al Shehhi, Musandam Sea Adventure
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78-79 Partners.indd 1 21-03-2016 14:25:09
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INDHOLD
INTERVIEW
Side 8 Thomas Woldbye, adm. direktør Københavns Lufthavne
AIRLINES
Side 12 Hvem er med i alliancerne
Side 14 Fordele ved alliancerne
Side 18 Jet Airways' nye hub i Amsterdam
Side 20 Største selskaber i København
Side 26 Interview med Wizz Airs direktør Jósef Váradi
Side 30 Skyteam
Side 32 Star Alliance
LEISURE
Side 40 Rio er klar til OL
MICE
Side 46 Best Western med ny branding
Side 48 Succes for EMEC 2016 i København
Side 50 Årets Eventmesse
Side 52 Sharing economy: Alt kan deles
Side 54 Powerscourt Hotel – irsk luksus
Side 56 Stand By Lounge
TECHNOLOGY
Side 58 Opinion: Hvad er der galt i TMC-verdenen?
Side 60 Business start-ups
Side 62 A Day at the Office: Peter Cramon, Travelport
SCANDINAVIA & THE BALTICS
Side 64
EVENTS & RECRUITMENTS
Side 68
Stand By is issued six times per year and distributed as paid subscription in Denmark, Norway, Sweden, Finland, The Faroe Islands, Iceland and Greenland to travel agents, tour operators, airline offices tourist agencies, foreign tourist representatives, tourist bus companies, and all of the major industries in Scandinavia. Stand By bears no responsibility for unsolicited editorial material
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www.rb-seniorklub.dk
www.norskrejsebureau.dk
www.usarejser.dk
www.visitfaroeislands.com
www.inspiredbyiceland.com
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