Bibliography for “Six Sigma in Libraries” CHEM/MRM Roundtable program, SLA Annual Conference, 6/06 Betsy Aldridge Sr. Research Specialist / Library Team Lead PACCAR Technical Center Library betsy.aldridge@paccar.com; phone (360)757-5234 Libraries/KM Focus No hits in Library Literature (DIALOG) searching “Six Sigma” / “6(w)sigma” ! Brooklyn Public Library: Patron Access Management helps library staff work more efficiently and improve the patron experience -Case Study http://www.xerox.com/downloads/usa/en/x/XGS_BPL_CS.pdf http://www.xerox.com/go/xrx/portal/STServlet?projectID=ST_XGS_Services&pageID=Brooklyn_Public_Library&Xcntry=USA&Xlang=en_US Deciphering Six Sigma, KM, and CoP Chung, Hanna Logistics Management (2002) v43n8 PP: 74 Aug 2004 ISSN: 1540-3890 Raytheon. “Kaizen meets dewey: applying the principles of The Toyota Way in your library” In Information Outlook; 6/1/2005 by Wiser, James (formerly at Toyota, no Pepperdine U.) This was also presented at the 2005 SLA conference. http://www.highbeam.com/library/docfree.asp?DOCID=1G1:133296357&ctrlInfo=Round20%3AMode20a%3ADocG%3AResult&ao= Lean Thinking for Knowledge Work Author: May, Matthew; Organization: University of Toyota, Torrance, CA

Quality Progress, Vol. 38, No. 6, JUNE 2005, pp. 33-40 http://qic.asq.org/perl/search.pl?item=19998 LIBQUAL+ http://www.sla.org/content/Shop/Information/infoonline/2002/jul02/sldc.cfm http://www.sla.org/documents/libqual.doc “Making Knowledge Mobile “ By John Harney AIIM E-Doc Magazine, September/October 2002 http://www.edocmagazine.com/article_new.asp?ID=25002 Ford Lean Resource Center Library “…Ford adopted Fatbrain.com's Information Exchange solution. Fatbrain.com offers simplified online ordering and fulfillment, customizable reading lists, and a variety of output options like print-on-demand and digital PDF publishing. Clients simply use a link on the Ford intranet site to access the library… shortened-and sometimes eliminated-business processes” The need to know Kontzer, Tony InformationWeek n951 PP: 34-44 Aug 18, 2003 “Raytheon Co. is an example of a company tackling a classic knowledge-management problem with an emphasis on using information, not just collecting it. Raytheon Six Sigma is designed to make the reuse and sharing of knowledge the first and last steps in any process.” (ABI-Inform) http://www.informationweek.com/story/showArticle.jhtml?articleID=13100330 OCLC Library Analysis Services – could they be geared toward Six Sigma- like projects? http://www.oclc.org/western/services/libraryanalysis/default.htm Rapid Knowledge Transfer: The Key to Success By English, Michael J; Baker, William H Jr In Quality Progress v39n2 PP: 41-48 Feb 2006

“…The four phases of RKT are: 1. Search for and import best practices. 2. Learn, understand and share. 3. Create intellectual capital. 4. Convert knowledge into value and profits…” ABI - Inform ------------ “Six Sigma Improves the Houston Public Library” http://qualitydigest.com/QDarticles/FMPro?-db=iq%5feditorial.fp5&-lay=article%20data%20form&editorial%20type=ISSNews&release=yes&-format=QDarticle_text.html&articleID=8987&-script=cntaccesstype&-Find . Six Sigma – A Strategic Tool – SLA 2005 program – Jean Marie Cote, Kenworth Trucks - http://www.sla.org/Presentations/05Toronto/DMRMSixSigmaAStrategicTool.ppt He used Six Sigma tools to analyze an Ohio metro library situation. Using Six Sigma to Improve the Film Library Radiology Management, Sept./Oct., 2002, http://www.gehealthcare.com/usen/service/docs/Using_Six_Sigma_to_improve_the_film_library.pdf Your Gateway to Quality Knowledge Nelsen, Dave Quality Progress v37n4 PP: 26-34 Apr 2004 -------------------------------------- General Six Sigma Resources BOOKS LC Subject headings – Six Sigma (Quality control standard); Manufacturing processes 5 pillars of the visual workplace: the sourcebook for 5S implementation Hirano, Hiroyuki Productivity Press, 1995 Advanced project portfolio management and the PMO multiplying ROI at warp speed Kendall, Gerald I J. Ross Pub. ; International Institute for Learning, 2003 Applied systems analysis engineering planning and technology management De Neufville, Richard McGraw-Hill, 1990

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige Schutta, James T. ASQ, 2006 Defining and analyzing a business process: a six sigma pocket guide Lowenthal, Jeffrey N ASQ Quality Press, 2003 Facilitating the project lifecycle: the skills & tools to accelerate progress for six sigma and project teams Giant steps: Caterpillar's aggressive adoption of 6 Sigma Giovanetto, Kevin (he’s also the publisher) 2002? Guiding successful Six Sigma projects Oriel Corporation, 2002 HyperStat Online Statistics Textbook http://davidmlane.com/hyperstat/ Implementing Six Sigma: Smarter Solutions Using Statistical Methods, Second Edition Breyfogle III, Forrest W. Wiley; Second edition (March 24, 2003) ISBN: 0471265721 The Kaizen Blitz accelerating breakthroughs in productivity and performance Laraia, Anthony C Wiley, 1999 Kaizen event implementation manual: understanding Kaizen, and how it can be best used Mika, Geoffrey L Kaizen Sensei (Wake Forest, NC, USA) Lean Six Sigma Statistics: calculating process efficiencies in transactional projects (Six Sigman Operational Methods) (Hardcover) Muir, Alastair Publisher: McGraw-Hill Professional; 1 edition (August 26, 2005) Language: English ISBN: 0071445854 Managing Six Sigma: a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success Breyfogle Wiley, 2001 The new Six Sigma: a leader's guide to achieving rapid business improvement and sustainable results [edited by] Matt Barney and Tom McCarty Prentice Hall/PTR, 2003

NIST/SEMATECH e-Handbook of Statistical Methods- http://www.itl.nist.gov/div898/handbook/ Office kaizen: transforming office operations into a strategic competitive advantage Lareau, William ASQ, 2003 The power of Six Sigma: an inspiring tale of how Six Sigma is transforming the way we work Chowdhury, Subir. Dearborn Trade, 2001 Project planning, scheduling, and control: a hands-on guide to bringing projects in on time and on budget Lewis, James P McGraw-Hill, 2001 Rath & Strong's six sigma leadership handbook Wiley, 2003 Six Sigma for managers Brue, Greg McGraw-Hill, 2002 Six sigma for the office: a pocket guide Munro, Roderick A Wiley, 2002 The Six Sigma path to leadership: observations from the trenches Treichler, David H ASQ, 2004 Six sigma project management: a pocket guide Lowenthal, Jeffrey N ASQ, 2001 The six sigma revolution: how General Electric and others turned process into profits Eckes, George Wiley, 2001 Six Sigma Tool Navigator: the master guide for teams Michalski, Walter J Productivity Press, 2003 The Six Sigma way: how GE, Motorola, and other top companies are honing their performance Pande, Peter S. McGraw-Hill, 2000 Statistics glossary http://www.stats.gla.ac.uk/steps/glossary/index.html Strategic Six sigma: best practices from the executive suite

Smith, Dick Wiley, 2002 Transactional Six Sigma for Green Belts: Maximizing Service and Manufacturing Processes Windsor, Samuel E. ISBN: 978-0-87389-671-9 ASQ Quality Press, 2005 http://qualitypress.asq.org/perl/catalog.cgi?item=H1266 PAPERS SAE Subject terms - (total quality management ; statistics ;Customer psychology; Customer satisfaction; Customer service; Manufacturing processes; Organizational structures; defects; measurement) Application of Six Sigma Methodologies to Improve Requirements Management for Customer Programs (Delphi) SAE 2006-01-0553 Challenges and Approaches to Design for Six Sigma in the Automotive Industry SAE 2005-01-1211 Design for six sigma (DFSS) and reliability SAE 2003-01-1374 Essentials of design robustness in design for Six Sigma (DFSS) methodology SAE 2004-01-0813 Establishing a Transactional Six Sigma Body of Knowledge (SKF) SAE 2005-01-1612 Experimental Learning: Hands on Experiments for Six Sigma Green and Black Belt Training, Part I~Manufacturing Environments (uses household items to do experiments using SS tools) SAE 2006-01-0794 Integrating Six Sigma, performance excellence and ISO 9001:2000 MARASH S (STAT-A-MATRIX INC) SAE 2001-01-1113 Need to Jumpstart Your Six Sigma Program: Try Benchmarking SAE 2005-01-1609 Program Level Design for Six Sigma SAE 2005-01-1210 The relationship between ISO 9001:2000 and Design for Six Sigma (DFSS) SIMONS N, LINDLAND J (Simons-White & Associates Inc) QualSat SAE 2002-01-0896 - The author recommends that DFSS methods be included in ISO 9001's Element 7, Product Realization process so that design of processes, products are safe, go beyond customer requirements, and result in no waste.

Six sigma certification: Hoax or benefit STAMATIS HD, MUNRO AR (Contemporary Consultants) Stat-A-Matrix SAE 2002-01-0895 Six sigma in the service industry SAE 2004-01-1764 --------------------------- Non-SAE PAPERS Achieving robust designs through the use of 'design for Six Sigma' MORTIMER D Leyland Trucks Limited IMecheE Conference Transactions; International Conference on Statistics and Analytical methods in Automotive Engineering Vehicles, Systems and Components, C606/012/2002 24SEP2002 , p 255 (15 p, 7 fig, 3 ref). The Product Design Group finds DFSS a better fit to “reduce development lead times and improve Right First Time (RFT) performance.” Application of service experiential learning opportunities with deployment of six sigma problem solving teams Furterer, Sandra (University of Central Florida); Crumpton-Young, Lesia; Bernardinez, Marcela; Buradha, Khalid; Cochie, Kevin; Nahmens, Isabelina; Saenz, Jose; Unlu, Kerem; Kennedy, Susan; Rychlik, Nathan; Gronberg, Erik; Fung, Carlos; Hill, Natasha; Derbyshire, Jessica; Ferreras, Ana; Coowar, Rosida; Meza, Katherine; Battikhi, Ala; Akinrefon, Temitayo; Gibson, Kelvin; Lakkoju, Ramamoorthy Source: ASEE Annual Conference and Exposition, Conference Proceedings, 2005 ASEE Annual Conference and Exposition, Conference Proceedings, 2005, p 555-564 Conference: 2005 ASEE Annual Conference and Exposition: The Changing Landscape of Engineering and Technology Education in a Global World, Jun 12-15 2005, Portland, OR, United States Sponsor: ASEE Publisher: American Society for Engineering Education Barcode technology produces six sigma labeling results McInerney, John A. (Global Technical Solutions, Inc.) Source: ASQ Annual Quality Congress Proceedings, 2003, p 289-293 ISSN: 1080-7764 Conference: ASQ's 57th Annual Quality Congress; Expanding Horizons, May 19-21 2003, Kansas City, MO, United States Sponsor: Infinity QS;MINITAB;Quality Council of Indiana;Microsoft;Air Academy Associates Publisher: American Society for Quality Developing a six sigma methodology for improving retention in engineering education Hargrove, S. Keith (Tuskegee University, College of Engineering); Burge, Legand Source: Proceedings - Frontiers in Education Conference, v 3, 2002, p S3C/20-S3C/24 Industrial engineering approach to leadership development using six sigma Scheeres, Junell Source: IIE Annual Conference and Exhibition 2004, IIE Annual Conference and Exhibition 2004, 2004, p 3265

Conference: IIE Annual Conference and Exhibition 2004, May 15-19 2004, Houston, TX, United States Sponsor: Operations Concepts Inc.; H.B. Maynard and Co. Publisher: Institute of Industrial Engineers Describes the use of Six Sigma projects for leadership training towards alignment of organizational development and performance improvement.- A role-playing paradigm for teaching Six Sigma QC KASHEF AE, TIMMERMAN MA (University of Northern Iowa) (University of Arkansas at Little Rock) ATTCE 2001 Proceedings Volume 3: Manufacturing P-369, 2001-01-3363 01OCT2001 , p 65 (6 p, 2 fig, 17 ref) Six Sigma as a process enabler and strategic facilitator for knowledge in sustainable development: A SME case study Seow, C. (Business School, University of East London); Hall, D. Source: IEEE International Engineering Management Conference, v 3, Proceedings - 2004 IEEE International Engineering Management Conference: Innovation and Entrepreneurship for Sustainable Development, IEMC 2004, 2004, p 1117-1120 Journals, Articles EI Village (Statistical process control; Quality control), ASTI (statistical process control; value analysis), MIRA (statistical process control, quality standards, quality control, cost reduction strategies, quality, statistical methods, manufacturing operations, manufacturing costs) Some recent examples: Optimize existing processes to achieve Six Sigma capability Harrold, Dave Source: Control Engineering, v 46, n 3, Mar, 1999, p 87-90 ISSN: 0010-8049 CODEN: CENGAX Publisher: Cahners Bus Inf European Quality Vol. 9, no. 4 “Addictive Customer Experiences: how the techniques of customer experience management and Six Sigma service excellence are combined to create extreme customer loyalty” by Chris Daffy Vol. 9 no. 2 “Six Sigma Leyland: a case study in quality” by Harry Levy. (You may sign up for a free trial of this journal online) ----------- International Journal of Six Sigma and Competitive Advantage

http://www.inderscience.com/browse/index.php?journalCODE=ijssca One can register for TOC alerts via email and view free Contents of a sample issue - http://www.inderscience.com/sample.php?id=101. British Library retains - Shelfmark © Fees Title 4542.549650 £ 12.50 "IJSSCA is foremost a practical and research oriented journal. It aims to provide a communication medium for all those who are working in operations management, quality management, quality engineering and industrial engineering, whether they work in academic institutions or in industry or are engaged in consultancy. IJSSCA will also address new developments and thinking in the field of Six Sigma, new tools, techniques and methodologies in Six Sigma designed to improve business and organisational performance." --------- A strategic assessment of Six Sigma Goh, Thong Ngee (Industrial and Systems Eng. Dept., National University of Singapore) Source: Quality and Reliability Engineering International, v 18, n 5, September/October, 2002, p 403-410 ISSN: 0748-8017 CODEN: QREIE5 Publisher: John Wiley and Sons Ltd Includes discussion of the “limitations of Six Sigma applications in knowledge-based environment.” John Wiley & Sons Six Sigma and business excellence: Strategic and tactical examination of IT service level management at the office of the chief technology officer of Washington, DC Edgeman, Rick L. (Department of Statistics, College of Science, University of Idaho); Bigio, David; Ferleman, Thomas Source: Quality and Reliability Engineering International, v 21, n 3, April, 2005, New Directions for Six Sigma in the New Millennium, p 257-273 ISSN: 0748-8017 CODEN: QREIE5 Publisher: John Wiley and Sons Ltd Used a U. Maryland Six sigma student team to determine service level against OCTO’s IT best practices suite information technology internet library. Six Sigma software generates improvements Personal Author: Babicz, Gillian Source: Quality v. 41 no. 4 (April 2002) p. 28-32 ----- Six sigma software showcase Quality Digest Page 24 September 2005

http://www.qualitydigest.com/ ----------- Make the view worth the climb Personal Author: Snee, Ronald D. Peer Reviewed Journal: Y Quality Progress v. 34 no. 11 (November 2001) p. 58, 60-61 About Six Sigma training. Does Six Sigma Work in Service Industries? Author: Patton, Fred; Organization: Earnings Performance Group Inc., Lake Mary, FL Quality Progress, Vol. 38, No. 9, SEPTEMBER 2005, pp. 56-60 http://qic.asq.org/perl/search.pl?item=20164 Process Mapping's Next Step Greenfield, Mathew Quality Progress v. 35 no. 9 (September 2002) p. 50-1, 53-5 A nontechnical review of process mapping. ---------------------------------------------------- This author is a Black Belt – topic is KM: Five steps to effective knowledge management Tirpak, Thomas M. (Six Sigma Black Belt, Motorola Networks) Research Technology Management, v 48, n 3, May/June, 2005, p 15-16 ISSN: 0895-6308 CODEN: RTMAEC Publisher: Industrial Research Institute Inc. Build a management system based on six sigma Bill Robinson Six Sigma Forum Magazine (ASQ) ISSN: 1522-0540 Nov.2005 Six Sigma for Software Mahanti, Rupa Six Sigma Forum Magazine (ASQ) ISSN: 1522-0540 Dec 2005 Pg. 12 Vol. 8 No. 1 ----------- The Value of a Good Checklist Software Quality Professional Vol. 6, No. 2; Pg. 17-26; ISSN: 15220540, March, 2004 ------------- Autos, Trucks – Leyland Trucks and Six Sigma KENDALL J Automotive Engineer Vol 29 No 10 01NOV2004 , p 51 (2 p, 1 fig)

“…In recent years the plant has cut by 30% the time it takes to build a truck and increased the number of trucks built by each employee by 40%. It has also reduced operating costs, halved component inventory and reduced warranty claims 30-35% over five years….” (JN) Ford still riding Six Sigma quality horse PONTICEL P Automotive Engineering International Vol 112 No 4 01APR2004 , p 67 (4 p, 9 fig) “…savings achieved in 2002 were USD350m and in 2003 USD750m…” Ford works with suppliers to ensure quality standards CONNELLY M Automotive News No.5927 30APR2001, p36 Six Sigma important motivating factor in product development at PACCAR, DAF Trucks - Press Release, 22JAN2002 Automakers, Suppliers design novel, cost-effective solutions at GEP automotive innovation Centre GE Plastics - Press Release 19JUN2000 - GE Plastics’ 5-phase innovation process uses Six Sigma methods in the step five validation phase. Other Media DVD Lean Six Sigma: The power to drive rapid and sustained value creation" George, Michael L., CEO, George Group, presenter Society of Mechanical Engineering (SME), 2003 Videotape Manufacturing insights: Six sigma SME, 2001 Website items: ASQ Quality in Manufacturing - http://www.asq.org/manufacturing/why-quality/overview.html Quality in Service - http://www.asq.org/services/why-quality/overview.html Library of articles, etc. - http://www.asq.org/services/library/overview.html Six Sigma: Positioning for Competitive Advantage DuPont http://www.dupontlegalmodel.com/files/onlinelibrary_detail.asp?libid=37

iSixSigma Selecting projects - http://www.isixsigma.com/me/project_selection/ Transactional - http://www.isixsigma.com/bp/transactional/ Lean Six Sigma Institute http://www.leansigmainstitute.com/ Service Lean Six Sigma - http://www.leansigmainstitute.com/leansigma/index_serviceleansigma.shtml Non-manufacturing case studies - http://www.leansigmainstitute.com/leansigma/casestudy_serviceleansigma.shtml Minitab - http://www.minitab.com/ SME – Six Sigma Quality in Manufacturing Member newsletter - see http://www.sme.org/cgi-bin/pubs.pl?/pubs/enewsletters.htm&&SME&