trapyz contextual marketing
TRANSCRIPT
2017 PlanetworxTechnologiesPvt.Ltd. 1
Challengesbrandsfacetoday…
1. Understandingaudiences2. Creatingcontextualengagement3. Re-engagement4. Buildingloyalty5. Drivingfootfallstospecificcategories
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Understandingaudiences
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AudienceContext– Consumers’haverisingexperiencedemands• Shoppersusesmartphonesmorefrequentlytofindwhattheywant(Accenture2016Research)• 47%cantwaittoreceivereal-timepromotions• 42%wantabilitytoautomaticallycreditcouponsanddiscounts
• Consumersactivelyturntotheirphonesforproduct/dealdiscovery• 1/3rd ofcategorydecisionsareinfluencedin-store
Atkeymomentsalongtheirin-storejourney,consumersturntotheirsmartphonestodiscover,compareandconsult
friends/familyabouttheirbuyingchoices
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Sowhatdoconsumersreallywant…
Digitalnatives• Digitallysavvy:Socialmediaaware• Expectseamlessexperiencesacrosschannels• Wantpersonalizationineveryinteraction
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Mobilesavvy– Mobilefirst:Mobilediscovery&engagement– Influencedby‘micro-moments’– Turntotheirdevicestohelpthemmakeaproduct
decision
Instantgratification– Expecttoberewardedforloyaltyinthemoment
Howbrandsareresponding…• Gatheringandassessingcontextualdatatocreatenewinsightsandtargetingprofiles• Usingin-storehybrid(BLE/WiFi)beaconbasedtrackingtounderstandintent&preferences
• Leveraginglocationdatatoidentifyandexploreallnewconsumerpatterns• Consumerdwelltimesinspecificcategoryaisles/zones
• Buildingnewconsumerjourneysandexperiences• Friction-lessconsumerexperiences• Rewardsbasedonexperiences• Journeypaths
• Integratingexperiencesanddynamiccontentwithexistingcontentmanagement,brandloyaltyandCRMsystemstoincreaseimpact
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.
Central
Central
Creatingcontextualengagement2017 PlanetworxTechnologiesPvt.Ltd. 7
Consumersareconstantlygettingbombardedbycommunication…
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DearMr.John,
Get10%offatXYZstore
ABCBrandUsepromocode#Delight120toavailofafantasticoffer
….whichisneithercontextualnorrelevant
Consumerstendtoignoreoutofcontextcommunication
Consumersdon’tremembertoredeemtheofferwhentheyactuallyneedit
Fallout#1:Angst->BlockCommunication/Unsubscribe
Fallout#2:Dissonance->Lackofinterest/Conversion
CONTEXT
RELEVANCE
PREFERENCES
Brandsneedtothinkabout…
PRIVACY
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..beforedelivering
theRIGHTmessageontheRIGHT
channelattheRIGHT time
…toconsumers
Creatingthedigitalcontext
• Gamifytheengagement• Incentivestoengage• UnlockingLevels• Becominganambassador
• Permissionmarketing• Styletip(dayofweek)• Fashiondiva(What’sin…..What’sout)
• Behindthescenes• Technologytotrackuniqueandreturningvisitors• Subscribingvisitorstoreceivenotifications• Usingrichpushnotificationstoengagetheaudiencebyaddingagameelement• Linkingthenotificationtocontentacrosssocialmediachannelsandmeasuringengagement
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Re-engagingaudiences
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Re-engagingaudiences
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Richpushnotificationsboostappengagement
+88%pushnotificationsincreaseretention
+20%• Usingnotificationstocreatecontextual
campaignsforapp&non-appaudiences• Triggerpushbasedonevents(geo-fences,X
hoursofleavingsite,abandonedcart)• Re-engageaudienceswithspecificaction
orientedpushnotifications• Linktocontentacrossdigitalchannelsto
increaseinteraction
BUILDINGLOYALTY2017 PlanetworxTechnologiesPvt.Ltd. 13
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Buildingloyaltythroughengagement
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• ExperientialVsTransactionloyalty• Recognizinginteractionsacross
channels(Web,App,Store)
• Activegeo-fencestotrack,measureanddriveengagement
• Rewardingintent
Drivingfootfallstospecificstorecategories2017 PlanetworxTechnologiesPvt.Ltd. 16
Drivingfootfallsintospecificcategories
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ConsumervisitsStore URLisbroadcastfrombeacontoconsumer’sdevicewithlinktocustomstoreofferspage
STOREVISITORS PERMISSIONFORNOTIFICATION&LOCATIONSHARING
LOCATIONDETECTIONIN-STORE
Consumerdevicelocationdetectedin-storeandwatchedforactivegeo-fences
PUSHNOTIFICATION
Notificationtriggeredwhentheconsumerentersanactivegeo-fenceinsidethestores
DASHBOARDS/ANALYTICS
PageVisits,Permissionsreceived,Notificationsserved,Footfallanalysis
(Day/Week/Month)
1 2 3
45
Retailersusingproximitymarketingtocreatecontextualexperiences
• DeployediBeaconnetworkin28hypermarkets
• Beaconenabledappautomatescontentdelivery
• Collectsessentialdataaboutin-storeconsumerbehavior
• Riseinapplication’sengagementrateby400%
• Inc.innumberofappusersby600percentinsevenmonths.
• SuccessfultrialsinNYCandSanFrancisco
• Installing4000beaconsacrossstoresintheUS
• Beaconenabledgameapptoengageshoppers
• Shoppersreceiveproximitypushnotifications
• Collectsessentialdataaboutin-storeconsumerbehavior
• Deployedbeaconsin50storesacrosstheUS
• Beaconenabledappautomatescontentdelivery
• Collectsessentialdataaboutin-storeconsumerbehavior
• Riseinapplication’sengagementrateby400%
• Inc.innumberofappusersby600percentinsevenmonths.
• PartneredwithGEonauniqueiBeacontrial
• UsedGElightbulbstohousebeaconsandsendpushnotificationsofspecialsanddiscountcouponstoin-storecustomers
• Beacon-equippedLEDbulbstrackshopperswithinastorebyusingthebeaconshiddeninsidethem
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ProximityMarketing:Scenario
• Consumersenteringastorediscoverdealsandoffersoncategoriesofinterestwithoutnavigatingtheentirestore
• Consumersalsowanttosurfoffersanonymouslywithoutprovidingpersonallyidentifiableinformation– Trackingbasedondevicenotonidentity
• ConsumersopentousingtheirmobilephonesforstoreofferdiscoveryturnonBluetoothtoreceiveaURL(directstoacustomstorelandingpagewithoffers)
• Consumerscanseestoreandsection-wiseofferstodecideoncategoriesofinterest• Consumersoptintoreceivecontextualnotificationsastheymoveinsidethestore• Consumerinterestinacategoryorproductcanbetrackedandpersonalizedoffernotificationstriggered
• Canbeofferedtoconsumerswiththeretailersappandnon-appusersaswell
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Trapyz Solutions
• Trapyz workswithhybridbeaconsthatuseacombinationofBLEandWiFi todetectpresence
• Consumerpresenceisdetectedbasedoneithertheconsumerdevice’sBluetooth/WiFidependingonwhicheverisswitchedon(notconnected)
• Thesedevicesareplacedatvantagepointsacrossthestore
• Notificationsaretriggeredbasedonconsumerproximitytospecificsectionsofthestore• App:BTorWiFi• Non-App:OnlyBT
HEATMAPS FOOTFALLS DWELLTIMES PATHANALYSIS
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Trapyz - Deploymentoptions
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Mobile SDK Browserpush
IndoorNavigation ✔
Rich pushnotifications ✔ ✔
Configurablegeo-fences ✔
Rulebasedconfigurablenotification ✔ ✔
Beaconactivatedengagement ✔
Dashboards ✔ ✔
Analytics ✔ ✔
Benefits
• Leveragefirstpartyconsumerdatatosendpushnotificationsaboutdealsandcouponswhilethecustomerisstillinthestore
• Influencetheconsumer’sjourneyinsidethestorebychartinganin-storejourneypathalignedtotheirinterests
• Sendpersonalizedcampaignsforspecificconsumercohorts(womeninterestedinfashion&accessoriesVsmeninterestedinsportswearandF&B)
• Measureandmonitorthecampaignsthatconsumersengageanddisengagewithandeventuallyclosethepurchasingloop
• Learntheconsumer’sshoppinghabitsandpreferencestopersonalizetheconsumer’sshoppingexperiencefortheirnextvisitortoattractthembacktothestore
• Rulebasednotificationscheduler• Re-engageaudiencesevenaftertheyleavethestore• Worksacrossbrowsersonallplatforms(Desktopandmobile)
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ThankYouForenquiriespleasecontact
[email protected] [email protected]
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