transforming it with business services management€¦ · -to become the industry’s de facto it...

Eric Yau Vice President, Products June 2013

Transforming IT with Business Services Management

© Copyright 6/6/2013 BMC Software, Inc 2 2

Business runs on IT. IT runs on BMC Software.

100% focused on IT management software - No competing businesses

Winning strategy - To become the industry’s de facto IT management platform

- Committed to heterogeneity

- Supporting cloud, virtual, distributed & mainframe environments

- Superior technology and product innovation

Proven track record - Founded in 1980

- 8th largest public independent software company

- 20,000+ customers in more than 120 countries

- One of the world’s financially strongest software companies

© Copyright 6/6/2013 BMC Software, Inc 3 © Copyright 6/6/2013 BMC Software, Inc 3

Customers need what we have

IT Strategies Ranked in the Top 3 by CIOs for 2013

1 Delivering business solutions

2 Improving IT management and governance

3 Improving IT organization and workforce

4 Reducing the cost of IT

5 Consolidating IT operations and resources

6 Expanding the use of information and analytics

7 Implementing mobility solutions

8 Implementing business process improvements

9 Improving business alignment and relationship

10 Developing or managing a flexible infrastructure


Expectations on IT have never been higher

Increase Business Value How do you ensure IT investments and operational decisions are aligned with business priorities?

Demonstrate Transparency How do you track cost and activities in your organization and share that with stakeholders?

Optimize IT Costs How do you get the most out of every person, asset, or project and make better resource allocation and sourcing decisions?

Manage Risk How do you define and control risk in a dynamic, rapidly changing organization and IT environment?

Assure Quality of Service How do you meet performance goals across physical, virtual, and cloud-based resources?


Business Owner

How Users Consume Services How IT Delivers Services

& Mobility Self Service Social End Users IT Leaders Cloud Applications Decision

Support

Industrialize the back end Consumerize the front end


The opportunity has never been more significant

Optimize the value and cost of existing services Foster innovation through new services and delivery models

Deliver great experience to enterprise consumers


Industrialize the back end

• Standardize, integrate and automate IT processes

• Define and manage “services” not just infrastructure

• Plan, build and run hybrid clouds

• Multi-source IT resources and services

• Drive better decisions through analytics

Analytics

Cloud

BMC’s approach to the back end of IT


Business Service Management from BMC

Service Cost Management

Financial Planning & Budgeting

Controls & Compliance

Supplier Management

Capacity Optimization

Availability & Performance Management

Application Performance Management

Middleware Management

Data Management

Storage Management

Event & Impact Management

Dashboards & Analytics

Service Catalog

Blueprints

Service Model

CMDB / CMS Policies

Application Automation

Server Automation

Network Automation

Client Automation

Enterprise Scheduling & Workload Automation

Mainframe Automation

Discovery & Dependency

Database Automation

Demand & Resource Management

Problem Management

Service Request Management

Asset Management

Change & Release Management

Service Level Management

Incident Management

Knowledge Management

Orchestration

Cloud Lifecycle Management

Request, change, and support business services

Consistently deploy services across applications, databases, virtual machines, servers, networks, and clients

Proactively identify and resolve IT issues

Discover, model, and design services to enable consistent delivery

Federate and orchestrate data and workflow to transition services into production and operate them effectively

Manage your IT supply, demand, and budget

Ensure compliance with controls and regulations


Physical IaaS SaaS Private Cloud Virtual

External Internal

PaaS

BMC’s BSM portfolio provides unified management of a broad set of infrastructure and application services

Enterprise Consumers


Proven Customer Value Proven customer value

Comprehensive adoption:

74% first call resolution rate

$32M in IT efficiency

savings

36% reduction in support

costs

75% first fix rate

40,000 weekly changes

400% increase in admin productivity

Prevents unauthorized introduction of code into production

Projects on time and on budget

Server auditing time reduced 45x

Business service events decreased 40%

Single point of control for 8,000 daily jobs

Handle same workload as competitors with 3x to 4x MIPS

Saved $2.2M in capacity costs over 2 years

Recovered $300k of spend by isolating unused assets

Full function CMDB is “single source of truth”

Elimination of ‘human CMDB’ reduced resolution time by 90%

http://www.brookfieldproperties.com/


Instantly connect with customers and employees

Buy your coffee with your phone

Search and combine information across

the web

Use hosted applications

from anywhere

Consumers are driving new expectations

SOCIAL ANALYTICS MOBILE CLOUD


• Empower users through self-service

• Personalize service delivery

• Proactively collaborate and communicate

• Leverage unique mobile capabilities

• Embrace “Bring Your Own Device”

Mobile

Consumerize the front end

Social

BMC’s approach to the front end of IT


A new approach to empower users and upgrade their experience with Enterprise IT

• Empowered users: Get IT services how you need them

• Proactive: User-controlled notification

• Anywhere, Anytime: Based on device and location

• Personalized service: Like having an IT assistant

Introducing MyIT


Vendor and ITOM Market Share

Strong Competitive S Competitive (subset) Weak N/A

S S

S

S

S S S S

S S S S S

12%

6%

18%

7%

2%

10%

CA

HP

IBM

Microsoft

VMWare

transforming it with business services management€¦ · -to become the industry’s de facto it...

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