Quality Analysis

Done By

Mohamed Abdulla

Ali Al Shamsi

Majid Nasser

Mubarak Al Mansoori

Table of Content

Introduction About ADM

Company History

Vision Mission, Value

Analyses

Quality Planning

Performance

Process

People

Implementation

TQM Framework

Recommendation

Conclusion

Introduction About ADMCompany History

Multi-platform media and entertainment

organizations in the Middle East

Manages 18 market-leading brands

News Paper

TV

Radio

Magazines

Subsidiaries

VISION, Mission and Value

VISION

To be the media and entertainment group of choice in the

Arab-speaking world for our consumers, customers and

partners.

Mission

To lead the development of the media industry in the region

by cultivating local talent and managing market-leading

brands that inform, educate and entertain across all

platforms.

Value

We are innovative, open to new thinking, and passionate

about what we do.

CSF

Critical Success Factors

Active

We are innovative, open to new thinking, and passionate about

what we do.

Agile

We embrace change, and are quick to adopt new ideas and

seize opportunities.

Commercial

We are diligent with our time and resources and operate

according to best-in-class management processes.

Collaborative

We work seamlessly as one organization and in close

partnership with world-class companies, to bring new products

to our customers.

Video

About ADM

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Quality Planning

Technology

Partners with Etisalat,

Entertainment

Universal Music's Group and Imagination Film Company,

Security

Abu Dhabi Systems & Information Centre (ADSIC)

Publication and media

Partnership with The National Geographic Society, Parkes/MacDonald

Performance

Implementing Technology so it Can Increase the

performance of Digital Media

AD-point Data analysis

Internal and External audit for its performance every year

Access Reviews

JIT ( Tawzeea)

Process Management

Board Members and Executive Management

Skilled Managers

Company uses a decentralized form of management

Middle management staff can also make a decision

Continuous Improvement

Organization Chart

People

Human Resource Management

Different talents and knowledge

Trainings to workers

Quality Management System is responsible for making

sure goals and

objectives are achieved at high level of integrity and with

great quality

Motivation, Inspiration

People

Culture

Culture Is changing Base on the change of the

society

Customers Come First.

Both local and international languages in

broadcasting.

People

Change Management

the management and subordinate employees agree with the change

Manager should start by convincing the executives in the business

An innovation team obtain important information to improve systems of the organisation.

Implementation

quality management system is implemented by

communicating with staff before any change is done

The organisation engages both the senior and the junior staff

all of the employees feel that they are part of the decision

management gives room for amendments so as to incorporate new recommendations in the strategy

TQM Framework

Recommendation

Increase of EFQM

Self Assessment

Customer involvement

Increase Innovation

Conclusion

Quality management system is an important

aspect in any organisation. It institutes a vision that

guides employees’ performance. It also sets

standards for workers that can be used to

evaluate their performance. Quality management

system motivates workers within the organisation.

ADM quality management system ensures that

quality services are achieved through tight control

of operations and setting the required standards.

The organisation employs highly skilled and

qualified professionals to ensure that high quality is

maintained in personnel manage.

Questions