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Tourism Trainings : Implementing Standards and Mechanism as Quality Assurance

By: Mr. TRY ChhivDeputy Director General of Tourism, and Director of NCTP Secretariat

Siem Reap, 23 June 2015 – Royal Villa Angkor Hotel

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Outline

1. Picture of Tourism Trainings in Cambodia2. Quality Assurance: Training Standardization 3. MRA Implementation: Progress and Challenges4. Conclusion

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1. Picture of Tourism Trainings in Cambodia

Training Providers University Vocational Training Schools Training Projects Mobile trainings Trainings provided by Ministry of Tourism or Provincial Tourism

Offices On-the job trainings In-House Trainings

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1. Picture of Tourism Trainings …Tourism Skills

Hotel Services Travel Services Tour Guide Training Massage and Spa Restaurant Services Hospitality Other (MICE, …)

ASEAN MRA Frameworks

National Frameworks

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2. Quality Assurance : Standardization

1. Competency Standard

2. Curriculum 3. Training Toolboxes

4. Assessment

5. Certification

Qualification Framework

Quality Control

Ex. Tour Guide : completed Massage : phase 1

2. Quality Assurance : supporting tools

Master Trainers and Assessors Operational GuidelineQuality Control

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3. MRA Implementation: Progress and Challenges

MRA : Review Mobility Best Practice Exchanges

Implementation Each member states : assigned body in charge Regional Level : Regional Secretariat Cambodia : NCTP

Infrastructure Required for MRA on Tourism Professionals

ASEAN Common Competency Standards for Tourism Professionals (ACCSTP)

Common ASEAN Tourism Curriculum (CATC) Regional Qualification Framework and Skills Recognition

System (RQFSRS) Toolboxes Regional Organizations

Regional Monitoring Body (ASEAN Tourism Professional Monitoring Committee)

Regional Secretariat National Organizations : Cambodia (NCTP) ASEAN Tourism Professionals Registration System (a web-

based facility)

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CCSTP- Hotel Services

Cambodia Competency Standard for Tourism Professionals- CCSTP

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CCSTP- Travel Services

Cambodia Competency Standard for Tourism Professionals- CCSTP

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Common ASEAN Tourism CurriculumCATC

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Training Toolboxes for Hotel Services

Trainer Guide Trainee Manual

Assessor ManualPowerPoint

Completed 144 Competencies = 14 4 toolboxes = 144 x 4 = 576 manuals

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20 Master Trainers and Master Assessors

Nominated Cambodian Candidates to Join ASEAN Master

Trainer and Master Assessor Program.

06 MT/MA for Housekeeping Division

04 MT/MA for Food Production Division

05 MT/MA for Front Office Division

05 MT/MA for Food and Beverage Services Division

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• Trained 167 Master Trainers in Housekeeping• Trained 71 Master Assessor in Housekeeping

238 National MT/MA for Housekeeping

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• Trained 33 Master Trainers in Front Office• Trained 22 Master Assessors in Front Office

55 National MT/MA for Front Office

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• Trained 28 Master Trainers • Trained 27 Master Assessors

55 National MT/MA for Food and Beverage Services

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• Recognizing Tourism Schools

Quality Assurance

PSE School 10 Sept 2012 Paul Dubrule School , 13th November 2014

Tourism Skills Passport• Reference for ATPRS• Evidence for Assessment

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• Quality Standard for Master Trainers and Master Assessors• School Assessment Guideline • Assessment Guideline • Quality Control of Certified workers

3. Development the framework of quality assurance

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CAMBODIA= Model Country

• Leading CountryBest PracticeSuccess stories

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3. Challenges: National VS ASEAN Qualification Framework

Cambodia National Qualification Framework

Level Qualification

8 Doctor Degree

7 Master Degree

6 Bachelor Degree

5 Associate Deg./ (Higher) Diploma

4 Tech. Voc. Cert. 3

3 Tech. Voc. Cert. 2

2 Tech. Voc. Cert. 1

1 Voc. Certificate

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• Lack of Tourism Schools• The majority of non certified workers • Face the mobility and competitionsTHEREFORE Need to promote in – house trainings Implement RPL (Recognition of Prior Learning) Develop supporting mechanism and regulations The MOST importantly, Involvement of Tourism Operator is a MUST.

3. Challenges

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4. Conclusion

Replication of MRA to other areas Implementation of ASEAN and National Qualification FrameworksGet the private sectors involved in providing trainings to their

employees Implement RPL

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THANK YOU!

Visit us at:Website: cambodiatourismprofessionals.gov.kh

Facebook: NCTP: Cambodia Tourism ProfessionalsEmail: rathana_ch@yahoo.com

Tel: 077 444 007