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Tivoli Monitoring Overview

Jimmy Ip

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Overview of IBM Tivoli Portfolio

IBM Tivoli Monitoring

Summary

Agenda

“What matters is how satisfied customers are, how costs are being saved on the

supplier side, and how to allow for more creativity and added value at all levels of the organization. “ --Erik Brynjolfsson, Director of the Center for eBusiness at MIT

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Tivoli Portfolio

Heterogeneous

Open Standards

Modular

Incremental Value

Best Practices

Best practices and guidelines for Automation

Infrastructure Management BlueprintA guide to delivering on demand business

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Availability & Business Service Management

Business Service

Management

Event Correlation

and Automation

Resource

Monitoring

Align IT staff, resources, and processes with business

goals and priorities for optimum results

Resolve problems more quickly by identifying root

cause across diverse infrastructure

Increase infrastructure resilience by identifying

problems and automating responses at the source

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Availability & Business Service Management

Business Service

Management

Event Correlation

and Automation

Resource

Monitoring

Align IT staff, resources, and processes with business

goals and priorities for optimum results

Resolve problems more quickly by identifying root

cause across diverse infrastructure

Increase infrastructure resilience by identifying

problems and automating responses at the source

IBM Tivoli

Business Service

Manager

IBM Tivoli Service Level Advisor

Business

Service

Management

IBM Tivoli

Monitoring

Family

IBM Tivoli

OMEGAMON

Monitoring

Family

Distributed Systems zSeries Systems

Resource

Monitoring

IBM Tivoli Network Monitoring

Family

IBM Tivoli Enterprise Console

Event

Correlation and

Automation

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IBM Tivoli Monitoring (ITM)

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Complexity

Cost

Service

What’s the Value of ITM?

� Reduced time to value

� Single/Common User Interface for all products

� Personalized Content (Knowledge and Workspaces)

� Historical data integrated with Real time

� Visualization of information

� Knowledge sharing and best practices

� Integration to other 3rd-party software

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User Interface

Login Screen

Navigator

PersonalizedContent

Tool Bar

Views

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Workspace

� Ships with multiple workspaces

defined per class

� Easy to customize views enhance

Operator Experience

� Can link to other workspaces

� Launch into Internet Browser

� Integrate new views, or change

existing views to enhance their

value.

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ITM Architecture

� IBM Tivoli Monitoring Agents: monitor applications

� Tivoli Management Server: Hierarchy of linked Tivoli Servers that gather data from Agents and report back to the main "hub" Tivoli Server

� Tivoli Enterprise Portal: Provides browser and desktop. It is user interface for monitoring, management and administration

� Tivoli Data Warehouse: Performance data repository for management reports

` ``Agent (s)

Remote Tivoli Servers

Hub Tivoli Server

Tivoli Portal Server

End User Interface

Tivoli Data Warehouse

Tivoli Portal DBTivoli Portal

ITM V6 Infrastructure

Tivoli BrowserTivoli Desktop

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IBM Tivoli Monitored (ITM) Components

Platforms Databases ApplicationsBusiness

IntegrationMessaging &

Collaboration

Exchange

Unix

Windows

Linux

OS/400

DB2(Z & Distributed)

Oracle

Informix

SAP R/3

mySAP.co

m

Siebel

SQL

MS .NET

CICS

IMS

z/OS

Sybase WebSphere

MQ

Integrator

Lotus

Domino

Cluster

Virtualization

Citrix

VMwareActive

DirectoryWebSphere

MQ

Peoplesoft

MS Virtual Server

Other Appl.

Universal Agent

DP from:

FilesocketAPIPOSTHTTPSNMPODBCSCRP

Tivoli Enterprise Portal

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Agents and Agentless

ITM has the following types of agents� Operating System Agent – provides basic OS monitoring. It is the base agent

� Application Agents – monitor application such as: Database, Exchange, .Net etc.

Provide application specific monitoring for different types of applications.

� Universal Agent

� Universal Agent is a monitoring agent you can configure to collect monitoring data from different sources. It allows you to create a custom monitor agent for your own specific application and integrate with ITM.

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Universal Agent accepts Data Providers from different sources

File Collects information from sequential files

Socket Provides support for resource connected through TCP/IP or UDP

API Provides a set of API calls that can be used from applications, batch files, scripts, or console commands

Post Accepts console commands

HTTP Monitors Web sites

SNMP Includes SNMP components and trap support

ODBC Integrates data from ODBC data sourcesSCRP Script DP allows to integrate data from custom scripts

Universal AgentUniversal Agent

APIAPI

SOCKSOCKFILEFILE

HTTPHTTP

ODBCODBC

POSTPOST

SNMPSNMP

SCRPSCRP

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Monitoring Architecture – starting with small IT environment

Agent Agent Agent

Local Cache

TEMS/TEPS

TDW

CMS Data

Desktop

MonitoringInfrastructure for small environment

A single server for TEMSTivoli Data Warehouse install on TEMS

When business expands with remote offices, monitoring

infrastructure expands with

business

Agent Agent AgentLocal Cache

TEMS HUB TEPS

TDW

CMS Data

MonitoringInfrastructure expands to monitor remote sites

TEMS HUB

TEMS (remote)

CMS Data

Desktop

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Expands Monitoring Architecture for enterprise and integrate with Tivoli products

TBSM

Agent Agent Agent

Local Cache

TEMS Remote(s)

TEMS Hub

CMS Data

TEPSTEPS DB

Warehouse

CMS Data

TEP Browser or Desktop

TECEvents

Synchronization

MonitoringInfrastructure

Enterprise needs to separate TEPS and data warehouse to spread the loading

Integrate Tivoli Business Service Manager (TBSM) for executives to alert line of business status

Allows executives to drill-up to business impact view or drill-down to resource details

Integrate Tivoli Enterprise Console (TEC) for administrators with different skill level

�Allows customers to define policy

�Provide events correlation engine for complex situation or rules

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IBM Tivoli Monitoring for Distributed Systems

� Proactively manage Windows, UNIX, Linux, OS/400 and Tandem systems (disk space, memory usage, processes, CPU utilization and more) from single pane of glass

� Swiftly pinpoint, analyze, resolve performance and availability problems/bottlenecks

Availability Solution for Multi-Platforms

� Maximize availability and performance of critical business services

� Reduce potential for manual error; enable IT to focus on most critical tasks

Benefits

� IBM Tivoli Monitoring for Distributed Systems

Solution Components

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Situation� Multiple thresholds linked by Boolean logic for determining complex problems

� Allows for an automated/reflex action in response to violation

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TEP (single user interface) customizable user interface for centralize control

A single UI for your environment but customizable for different types of users.

Each user can customize his view to see what he wants immediately without the need to

drilldown.

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Expert Advice Reduces Time/Cost of Problem Resolution

Initial Cause

Current State

Expert Advice

Take action to fix

the problem

� Expert advice provides detailed description of problem and recommended recovery actions

� Helps enable IT operations to resolve known errors and frees up subject matter experts to

work on more value-added activities

� Can be customized to capture expert knowledge, or may be linked to web server

Capture support knowledge of your critical systems

- - Remove human dependency

- - Faster recovery and correct escalation

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Predefined situations (correlation policy) – predefined situations that include preset thresholds, sampling intervals, boolean logic, and expert advice

• Product-provided

situations out-of-the-box •Includes multi-metric

• Situations allow for

correlation of metrics to avoid event overload and

false alerts

• Expert Advice and automated actions speed

resolution

Predefined situations help you quickly deployed

Define your own situation (correlation policy)without using any programming language

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Out-of-box Failover

� Agents can be configured to connect to an alternate TEMS if the primary is not available.

� Automatic „migration“ if connection cannot be established

� No automatic re-migration

Agent

Remote TEMS

AlternateRemote TEMS

Agents or Remote TEMS

Primary Hub-TEMS

Stand-By Hub-TEMS TEMS DB

Autom. Synchroni-

zation

� Hub hot-standby TEMS can be configured

TEMS DB

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Historical Data To View Performance Trend

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Built in Real Time and Historical ReportsBuilt in Real Time and Historical Reports

� 3 Types Historical Summarized Workspaces per Agent

� Historical Summarized Availability

� Historical Summarized Capacity

� Historical Summarized Performance

� Summarized data

� Monthly

� Weekly

� Daily

� Hourly

� Configure Time Span Dialog

� Modify time span

� Show Peak or Off Peak Shifts Periods

� Show Working Days or Vacation Days

� Create custom Workspaces/Views

Generate historical reports without the need to write SQL query or knowledge of database

schema

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Historical Summarized Workspace (Hourly)Historical Summarized Workspace (Hourly)

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Historical Summarized Workspace (Daily)Historical Summarized Workspace (Daily)

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Historical Summarized Workspace (Weekly)Historical Summarized Workspace (Weekly)

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Historical Summarized Workspace (Monthly)Historical Summarized Workspace (Monthly)

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OutOut--ofof--box IT Management Reportsbox IT Management Reports

Availability

Capacity

Performance

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Summary

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Key Business Values of Tivoli Monitoring Solution

� Single, customizable interface for heterogeneous environment

� Powerful Visualization

� Out-of-box situation console and correlation

� Build-in Real-Time and Historical Reporting - no database skill required

� Expert Advise to retain local knowledge

� Agent and Agentless Monitoring for your applications

� Quick ROI

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Thank You