TIMOTHY P. ‘Chief’ CARROLL, CPO/USN348 River Ave., 2nd Flr.

Point Pleasant Beach, NJ 08742848-323-3739

Tcarroll1@hotmail.com

Award WinningExecutive Officer/ Program Manager/Senior Technical Writer/Instructor/Mentor/Coach

The "Chief" is required to be a fountain of wisdom, the ambassador of good will, and the authority on personnel relations as well as the technical expert. "Ask the Chief" is a household word in and out of the Navy.

"The tone of the ship, the tone of the service itself must come directly from the Chief Petty Officers more than from any other group in the Navy. You have the standard; live up to it... and you will find that those under you will be more inclined to do

likewise."

I am a former US Navy Chief Petty Officer with over 30 years of Project/Program Management/Process Improvement/Senior Technical Writing/Document Management and Knowledge Management experience. Think what I can do for you.

Core Competencies

Executive Officer Document/Knowledge Management Program/Project Management Technical Writing Corporate Communications (Non-

Profit) Training Development & Delivery

(Traditional/CBT) Process Mapping/Improvements

Capability Maturity Management (CMM)

Business Process Management (BPM) Total Quality Management (TQM) Records & Information Management

(RIM) Financial/HR/Legal Applications Sarbanes-Oxley

Budgeting Project Estimation Resource Allocation Profit & Loss Personnel Management Vendor Management (Multi-national) Project Reporting

Major Accomplishments

Improved the process for Soldiers to report errors in technical documentation improving response time by 70% resulting in a cost savings of over $48 million over ten years.

Designed, Created, and Implemented a Documentation Center of Excellence for the Enterprise Soldier Aviation (ESA) Directorate of the CECOM Logistics Readiness Center (LRC), a worldwide organization of logistics professionals supporting Army Weapons Systems. This included all hardware and software requirements, physical build, training development and delivery. Results were a 30% improvement in documentation deliveries to clients.

Created and delivered an original Technical Writer (TW) course of instruction (COI) for Government TW Interns resulting in a 75% increase in efficiencies and TW readiness.

Lead Power User for the ESA Directorate for the implementation of the FileNet ECMS. Using experienced gained in previous positions, I created the taxonomy for FileNet that was adopted by the LRC as the standard for the transition of all Weapons System Directorate (WSD) files on the system.

MetLife Project Manager for the selection and roll-out of a Document Management System (DMS). ·Lead Enterprise cross-functional team to gather business requirements, translate into system requirements and an RFP. This included requirements for each MetLife Line of Business, Sarbanes-Oxley (SOX), Records and Information Management (RIM), E-mail management, and HIPAA.

Matrix managed the application development and engineering teams to ensure that the DMS solution was delivered to the Corporate Systems community (over 500 users), on-time and within budget.

Created and delivered CBT course of instruction on DMS to over 500 Corporate Systems users.

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Professional Achievements

Executive Officer/Program Manager/Senior Technical Writer/Instructor/Mentor Managed forty multi-national Technical Writers in a matrixed, geographically dispersed environment. Provided

performance inputs to direct supervisors for use in personnel evaluations. Designed, created, and implemented a Documentation Center of Excellence for the Enterprise Soldier Aviation (ESA)

Directorate of the CECOM Logistics Readiness Center (LRC), a worldwide organization of logistics professionals supporting Army Weapons Systems. This included all hardware and software requirements, physical build, training development and delivery. Results were a 30% improvement in deliveries to clients. Created and presented status briefs to Command Staff (General Officer level).

Program Manager for all aspects of technical documentation creation and delivery by 3rd party vendors (including multinational) under Gov't contract, for various weapons systems on multi-million dollar contracts. Performed vendor management, In Process Reviews (IPR's), Validation and Verification (Val/Vers) of all Interactive Electronic Technical Manual (IETM) deliverables. Write Statements of Work (SOW), Statements of Objectives (SOO), Modification Work Orders (MWO's), briefings, decision papers etc., in support of assigned weapons systems. Responsible for training, development and mentoring of assigned staff.

Developed, implemented and provided classroom instruction to Weapons Systems Directorate Technical Writing Interns including the development of a Basic Electronics course for Technical Writers. Participated in a Department of Defense Focus Group to develop Technical Writer competencies for implementation Army wide.

Lead Power User for the ESA Directorate for the implementation of the FileNet ECMS. Using experienced gained in previous positions I created the taxonomy for FileNet that was adopted by the LRC as the standard for all WSD files on the system.

July – October 2009 – Acting Branch Chief for ESA PLM Branch, Managed 18 direct reports, overseeing all Branch activities and personnel in the performance of their duties. Ensured that work performed was customer focused, of high quality, delivered on time and within budget. Mentored junior personnel on career development.

Business Analyst/Document/Knowledge Management/Senior Technical Writer MetLife Project Manager for the selection and roll-out of a Document Management System (DMS). ·Lead Enterprise

cross-functional team to gather business requirements, translate into system requirements and an RFP. This included requirements for each MetLife Line of Business, Sarbanes-Oxley (SOX), Records and Information Management (RIM), E-mail management, and HIPAA.

Lead Enterprise cross-functional team for the vendor source selection effort. Vendors reviewed were FileNet, Documentum, Hummingbird, Calligo and OpenText. OpenText chosen as the MetLife Enterprise standard DMS based on form, fit, function, price and scalability.

Coordinated with the Corporate Systems Virtual Architecture Team and Enterprise Architecture Review Board to ensure the proposed solution was compatible with the Technology Stack.

Created and maintained MS Project Plan, project budget, and SDLC documentation deliverables. Obtained appropriate resources, detailed risk factors and created a risk mitigation strategy. Performed Gate reviews and obtained required sign-offs prior to moving to next phase of development cycle. Matrix managed the application development and engineering teams to ensure that the solution was delivered to the

Corporate Systems community (over 500 users), on-time and within budget. Provided regular status reports and presentations to management. Created, maintained and communicated the Corporate Systems Documentation Standards and Library.· Created and delivered DMS user training to over 500 Corporate Systems users. Authored and ensured compliance with the DMS Standard Operating Procedures (SOP). Created DMS process workflows.

Program Management Office (PMO) Built the MetLife Corporate Systems Business PMO by introducing best practices in Project Management and the

Systems/Software Development Life Cycle (SDLC). Reengineered and documented processes to formalize the PMO. Managed and mentored Project Managers by implementing a training program and ensuring adherence to IT standards and

company best practices. · Delivered multiple projects simultaneously on time and within budget. Managed resource allocations, budgets, and schedules across projects and organizations. Managed risk factors and provided mitigation strategies.

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Process Improvement – identified, communicated (trained), documented and recommended improvements to internal software development and IT processes.

Implemented SDLC processes, procedures and templates in accordance with Life Cycle methodology and company best practices for over forty application development groups.

Created and maintained weekly project status report that tracked over 150 SW applications in various states of development.

Wrote executive summaries and or management level decision papers based on inputs received from the SW development groups.

Created and managed the SW application selection process and communicated status with management through decision papers and executive briefings.

Financial/Legal/HR Applications

Project Manager for the successful implementation of the MetLife PeopleSoft Purchase Order/Accounts Payable (PO/AP) application.

o In conjunction with the Business Analyst and the Business Client, detailed client’s business requirements and translated into system requirements.

o Created and maintained MS Project Plan, project budget, and SDLC documentation deliverables within the DMS library.o Obtained appropriate resources, detailed risk factors and created a risk mitigation strategy.o Matrix managed the application development, engineering and QA/Test teams to ensure that the solution was delivered on-

time and within budget.o Provided regular status reports and presentations to management. Sat on several committees involved in business, financial and compliance issues, including Business Process Management

(BPM), Project Portfolio Management, Financial Framework Initiative (FFI), Records and Information Management (RIM), Sarbanes – Oxley (SOX).

Provided Project Management assistance to the Legal application development team for the upgrade and roll-out of Hummingbird DM5 to the MetLife Legal Department.

Corporate Systems Project Manager for the My MetLife Employee Portal, an internal application that allowed employees to manage their benefits online.

Technical Skills

Software Experience: MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, OpenText LiveLink, RoboHelp, Instructional Design/CBT, Visio, Harvard Graphics, HP, Home Site, Oxygen, Abortext, MadCap Flare, FrameMaker, DreamWeaver, FrontPage, Illustrator, Hummingbird, Documentum, Vignette, FileNet, SharePoint. Familiar with: Java, Java Script, C/C++, Unix, NT, HTML, DHTML, XML, SGML, Visual Basic, Oracle, PeopleSoft, Unix, DB2.

Employment History (Full details upon request)

07/13 – 07/14 The Greatest Science Fair Ever, Inc. (TheGSFE) Industry: Non-ProfitBoard of Directors/Director of CommunicationsResponsible for development and implementation of corporate communications and outreach for TheGSFE, an educational non-profit in NYC. Utilized social media (Twitter, Face Book, etc.) as well as more traditional methods to promote Science, Technology, Engineering and Mathematics (STEM) education and careers for under-served children in grades 5 – 12.

1992 - 1998 and 2005 – 2014 US Army CECOM Fort Monmouth, NJ and Aberdeen Proving Grounds, MDIndustry: Government/Military

Executive Officer/Senior Technical Writer/Instructor/MentorDesigned, created, and implemented a Documentation Center of Excellence for the Enterprise Soldier Aviation (ESA) Directorate of the CECOM Logistics Readiness Center (LRC), a worldwide organization of logistics professionals supporting Army Weapons Systems. This included all hardware and software requirements, physical build, training development and delivery. Created and presented status briefs to Command Staff (General Officer level).

10/00 – 03/05 MetLife Insurance Company, NY, NY Industry: InsurancePMO Office/Chief of Staff for Corporate Systems Architecture

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Built the MetLife Corporate Systems Business PMO by introducing best practices in Project Management and the Systems/Software Development Life Cycle (SDLC).

Reengineered and documented processes to formalize the PMO. Managed and mentored Project Managers by implementing a training program and ensuring adherence to IT standards and

company best practices. ·

ADDITIONAL EXPERIENCE (Details upon request)01/2000 – 10/2000 - FENICS Software, Inc., New York, NY Industry: FX TradingSenior Technical Writer

08/1999 – 01/2000 - NetOps Corp. Pleasantville, NY Industry: Network SecurityDocument Manager/Project Manager/Technical Manuals Writer/Editor

08/1998 – 08/1999 - AT&T Middletown, NJ Industry: TelecommunicationsProject Manager/ Technical Writer

MILITARY EXPERIENCE - Operations Specialist Chief Petty Officer05/76 - 06/88 US Navy Newport/RI Industry: Government- Military/DefenseOperations Specialist Chief Petty Officer (E-7): Leading Chief Petty Officer/Work Center Supervisor for 25 divisional personnel. Overseeing the daily routine, training,

performance reviews, etc., on an operational US Navy Frigate. Ship wide training officer and divisional retention officer. Created a school quota tracking process and report that became

part of the Commanding Officers standard Eight O’clock reports. Naval Instructor with three years of classroom and mock-up training experience and courseware development. Qualified Junior Officer of the Deck (JOOD) and Combat Information Center Watch Officer (CICWO) underway. Wrote and presented tactical briefings on ship operations underway to Commanding Officer and Staff. These briefs

included information on operations, intelligence, threat evaluation, expected conditions, timelines, etc.

TRAINING:Graduate of Manasquan HS, Manasquan, NJ. Some college courses completed. Various military schools including; Leadership Management Education & Training (LMET), Anti-submarine Air Control (ASAC), Air Tactical Control Operator (ATACO), certified Naval Instructor (NEC 9502), seminars, professional training. Logistics Management Level I Certified, Processes Total Quality Management (TQM) (precursor to CMM), SW-CMM, PMI, SDLC, Summit D, ITIL.

AWARDS:US Army CECOM Special Act Award, US Army CECOM Commanders Medal for Civilian Service for Team Building, US Navy Letter of Commendation, US Navy Letter of Appreciation, US Navy Meritorious Unit Commendation, US Army CECOM Performance Awards (3), Navy Expeditionary Service Medal, for Indian Ocean operations off Iran, Meritorious Unit Commendation, US Coast Guard Unit Commendation with Operational Device (for Space Shuttle Challenger Search & Rescue Operations), 3 Navy "E" (Battle Efficiency) Ribbons, 3 Good Conduct Medals, Sea Service Deployment Ribbon, Anti Submarine Warfare (ASW) “A”. Cash award for development of an online reporting system that has saved the Government an estimated $48 million over the past 12 years.

CREATIVEAbstract driftwood artist and poet; www.accidentalartgallery.com

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