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Post on 19-Dec-2015
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TIES MANAGED SERVICES
TIES Conference 2011
Product OfferingsTIES Conference 2011
TIES Consulti
ng
IT Projects
Managed Services
Audits
Staff Support
Service Desk
Emergency
Support
IT ProjectsTIES Conference 2011
TIES Consulti
ng
IT Projects
Managed Services
Audits
Staff Support
Service Desk
Emergency
Support
TIES CONSULTING - VIRTUAL SYSTEMS MIGRATIONS
VMware, Design and Architect Microsoft Hyper-V, Design and Architect Migrate from physical environment to virtual
environment P to V (VMware and MS Hyper-V)
Upgrade virtual environment to new virtual environment versions
IT Projects
TIES CONSULTING - SYSTEMS MIGRATIONS Microsoft, Design and Architect Migrate from old versions of AD to new
versions of AD Migrate from old versions of Exchange to new
versions of Exchange Migrate from Novel eDirectory to Microsoft
AD Migrate from Novell GroupWise to Microsoft
Exchange
IT Projects
TIES CONSULTING - SYSTEMS MIGRATIONS
Novell Design and Architect Novell Support and Upgrades Server and SAN hardware upgrades
IT Projects
TIES CONSULTING IT PROJECTS - NETWORK
Network Design and Architect Network Upgrades Firewall Upgrades Wireless Install and Upgrades
IT Projects
TIES PROJECT PORTAL AVAILABLE
Track Project Status Seamless two-way communication When tasks are scheduled What‘s Due and when Reduce calls and emails
IT Projects
Emergency ServicesTIES Conference 2011
TIES Consulti
ng
IT Projects
Managed Service
Audits
Staff Support
Service Desk
Emergency
Services
EMERGENCY REPAIR
Virus Removal Hardware Repair Repair Servers Replace Switches and Configuration Troubleshoot Wireless Infrastructure
Emergency
Services
Service DeskTIES Conference 2011
TIES Consulti
ng
IT Projects
Managed Services
Audits
Staff Support
Service Desk
Emergency
Support
SERVICE DESK
Talk to a Real Person Certified 7:00 am to 5:00 pm Answering service after hours
Service Desk
TIES PORTAL CUSTOMER BASED SERVICE DESK TICKETING SOLUTION
An Employee Access Portal gives any employee in your organization the
ability to directly submit service requests Service-Desk software
Your internal IT staff can use to create, manage and resolve all of your service issues
Create and escalate Support Requests to TIES Service Desk
Comprehensive service-activity reports At-a-glance visibility into the entire process
Service Desk
Staff SupportTIES Conference 2011
TIES Consulti
ng
IT Projects
Managed Services
Audits
Staff Support
Service Desk
Emergency
Support
TIES CONSULTING OFFERINGS – STAFF SUPPORT
Staff Supplementation Project Management Assessment/Needs Analysis LAN/WAN/WLAN Design and Implementation
and Troubleshooting Strategic IT Guidance Backup and Disaster Recovery Strategy Wireless Solutions and Security Automating the User Creation in Active
Directory
Staff Support
AuditsTIES Conference 2011
TIES Consulti
ng
IT Projects
Managed Services
Audits
Staff Support
Service Desk
Emergency
Support
TIES CONSULTING OFFERINGS - AUDITS
NETWORKWIRELESSSERVERSECURITYSTAFF
Audits
AUDITS Audits
AUDITSAudits
AUDITS Audits
AUDITS Audits
Managed ServicesTIES Conference 2011
TIES Consulti
ng
IT Projects
Managed Services
Audits
Staff Support
Service Desk
Emergency
Support
Server HostingTIES CareCIO in a BoxMigration Services
From old servers to TIES Hosted Environment
TIES MANAGED HOSTED ENVIRONMENTManaged Services
SERVER HOSTING TIES will maintain server hardware
Linux Moodle and Drupal Hosting
Hosted Microsoft Microsoft Active Directory Servers Microsoft Active Directory Services
Exchange Built in redundancy Vastly improve uptime
Managed Services
SOME REASONS TO UPGRADE SERVER HARDWARE
Current servers may be out of warranty Extending warranty can be expensive Servers may be over 3 years old Long term outages could happen if server
Hardware fails Parts may not be readily available for
existing servers No redundancy for server outage
Managed Services
TIES CARE SERVICES
24x7x365 Remote Monitoring and Management 8x5 Help Desk remediation
Patch Management Only tested applicable patches
Automatic Quarterly Reporting
Managed Services
HOSTED AT TIES DATA CENTER
Remote Backup Email Archiving Web Content Filtering Spam Filtering
Managed Services
REMOTE BACKUP SOLUTION
Microsoft Linux Servers Apple Servers File recovery tested and monitored Offsite storage at TIES facilities
Managed Services
EMAIL ARCHIVE
3 year archive of email Searchable Confidential
Managed Services
FIREWALL MANAGEMENT
Hosted at TIES Remote Management Patch IOS Setup NATs Backup configuration
Managed Services
INTRODUCTIONS
Mark Gamelin 651.999.6220 TIES Consulting Systems Manager [email protected]
Jeff Carstensen 651.999.6215 TIES Account Manager [email protected]
Mike Gibbons 651.999.6228 TIES Systems Consultant [email protected]
Mike Ockenga 651-999-6219 Operations Manager [email protected]
Managed Services
SMARTIES BOOTH (GREENWAY)
Sign up for 15 session on any IT topic 2:00 pm to 4:00 pm Today 9:00 am to 11:00 am Tuesday 2:00 pm to 4:00 pm Tuesday Free to conference attendees
GIVE AWAY
Free Standard Microsoft Active Directory Assessment
Managed Services
QUESTIONS:
Managed Services