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This edition of FMA Online is proudly supported byTRIRIGA

Issue 62, Nov 2011

As we start to move towards the end of the year, there is an opportunity to review the achievementsof the last 12 months. It has been a very full year with much achieved in building the profile offacilities management through successful events, various submissions to government and of coursethe learning and development activities.

In October and November the branch Annual General Meetings and the National Annual GeneralMeeting were held. The National Office update presented at each of the meetings provided anopportunity to outline the successes and challenges of the previous year. For those in attendance itwas both informative and provided an indication of the future direction. The full report for the yearhas been finalised into the Annual Report, which is available online.

A key project that is about to move to the next phase is the review of the FMA Australia Constitution.The organisation has successfully broadened its focus to ensure that it is ideally placed to continue asthe peak body and representative of the facilities management industry. The constitution is animportant foundation to ensure that the organisation is well structured in order to balance this role asa peak body and to continue to support its members as professionals and businesses. I wouldencourage you to put your thoughts forward in this process by emailing your comments about theconstitution and governance of FMA Australia to mt@fma.com.au.

A very recent highlight was the Awards for Excellence Gala Dinner held last Thursday, where wecelebrated the very best of what facilities management has to offer. We were privileged to have arepresentative of the Prime Minister, the Hon. Mark Dreyfus QC MP, Cabinet Secretary andParliamentary Secretary for Climate Change and Energy Efficiency, present the prestigious FacilitiesManager of the Year award to Neil Wood from Brisbane City Council. I would again like to thank eachof the award sponsors:

atlantisDuluxDyson Airblade™

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GJK Facility ServicesJones Lang LaSalleProgrammed Facility ManagementUGL Services

All the details of the finalists, winners and some interesting event photos can be found on ourwebsite. We look forward to seeing you next year at what is now firmly established as the premiernight for facilities management in Australia.

Preparation for ideaction12, the national facilities management conference, is now in full swing andwill be held in Canberra on 16–18 May 2012. The conference program is shaping up, with care beinggiven to ensure that the topics and format are relevant, useful and engaging.

I am working hard with the National Office team and with our Sector Partners and governmentStrategic Supporters to ensure a full range of quality content to inform and support any type offacilities management professional and stakeholders, as well as those who support our growingindustry.

Professional development and learning is an important part of the member offering. We are currentlyfinalising the program for next year. Feedback on your needs and the previous courses or programsoffered by FMA Australia is important as we develop future programs. We are seeking feedback onyour future needs and how we can support your development as a facilities managementprofessional. Please see the survey attached to this edition.

Finally, I would like to thank all members, sponsors and supporters for their ongoing commitmentand I look forward to a very full and exciting program in the New Year. I trust that you will all havean enjoyable and fulfilling festive season, and best wishes for 2012.

Issue ContentsEdition Supporter

TRIRIGA, an IBM Company.Featured Content

Energy efficiency: are you achieving, planning or straggling?Branch News

FMA Australia Branch NewsACT Branch NewsNSW Branch NewsQLD Branch NewsSA Branch NewsVIC Branch NewsWA Branch News

General NewsAwards for Excellence 2011Consultants are not always rightFMA Professional Development

Member ProfilesJohn RobisonMelinda Love

Edition Supporter

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TRIRIGA, an IBM Company.Facilities Management solutions from TRIRIGA can help you:

Monitor, manage and reduce energy usageManage assets and lower associated lifecycle costsManage building occupancy to maximise space utilisationIncrease ROI and lower TCO and overall operating expenses

For more information visit http://tririga.com

Featured ContentEnergy efficiency: are you achieving, planning or straggling?A recent study by Industry Analyst Gartner, in collaboration with TRIRIGA, an IBM Company, foundthat while 92 per cent of organisations have established environmental sustainability and energyperformance goals, only a third have ‘crossed the sustainability chasm’ and actually achieved theirsustainability objectives.

TRIRIGA evaluated survey data from 130 sustainability-focused executives and professionals, all fromcompanies and agencies with revenues or operating budget greater than $1 billion, and found that 75per cent of organisations that achieved their environmental and energy management goals investedin three clear activities: · 91 per cent — improve facility energy efficiency· 77 per cent — improve equipment servicing and maintenance· 75 per cent — improve space utilisation (i.e. space optimisation).

Establishing sustainability as a top priority within real estate and facilities is fundamental to success.Real estate and facility assets consume more than 77 per cent of electricity and consume 49 per centof total energy, according to the US Energy Information Administration. They are also responsible forapproximately 48 per cent of global carbon emissions, and research identifies that buildings have thehighest growth in CO2 emissions since 1960. Further, research from global management consultingfirm McKinsey finds that they provide the greatest opportunity for reduction at the lowest cost – theyare the low-hanging fruit of sustainability. Based on these staggering statistics, there was littlesurprise that companies crossing this chasm placed a high priority on sustainability within real estateand facilities.

A sustainability program, like most strategic initiatives, is much more likely to succeed with strongexecutive management support at the onset of the program and with specific resources dedicated toits implementation. Involving executive management in all stages of the strategy with regularreviews and celebration of milestones is key to crossing this ‘chasm’. Many organisations surveyedexpect capital budgets for energy management projects to increase to support these projects overthe next three to five years. You can read the results of the study here.

To learn more about the strategies and tactics used by leading organisations to achieve theirsustainability goals, tune into the webcast ‘Crossing the Sustainability Chasm’, which includes thefollowing content:· Best practice examples on achieving energy management and environmental goals

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· How IBM achieved more than $29 million in energy cost savings in 2010.

Click here to listen. To discuss how TRIRIGA can assist you achieve your environmental goals, contactour solution specialist, Tony Stack in Australia on 132 426.

Branch NewsFMA Australia Branch News

Victoria Branch News

South AustraliaBranch News

New South WalesBranch News

Western AustraliaBranch News

QueenslandBranch News

Australian Capital TerritoryBranch News

ACT Branch News

The Annual General MeetingAs announced last month, the FMA ACT Branch held its Annual General Meeting on Thursday 20October 2011 at the Gold Room, Conference Centre, AIS, immediately prior to the Branch Event.During the AGM, Ami Sudjiman, Branch Chair for 2010-11, tabled the Branch 2010-11 report, whichcan be summarised as follows.

Eight events held during the year, with an average attendance of 38 people per event. Topics ofevents include:

ACT Smart Office Waste System Accreditation

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Sustaining your building’s energy ratingMasterpieces from Paris – an FMers’ PerspectiveSeminar on FMA’s Accreditation and Professional Development ProgramThe Commonwealth Property Management ReviewDiscussion on Change Management to support Facilities Projects and RefurbishmentsFM ExpoSite Visit to the Equinox Park, Deakin.

The FMA ACT Branch thanks Jones Lang LaSalle and SNP Security for their direct sponsorshipsto events during the year. Thank you also to the various organisations who participated andsponsored the FM Expo held in June this year.Thank you to all members and others in the local FM industry for their support and participationin the past 12 months. In particular, thanks to our colleagues from the Australian SportsCommission who regularly provided us with support in securing the venue and lending uslogistical support.Thank you to the 2010-2011 Committee members, and to the Chief Executive Officer of FMAAustralia and his staff at the FMA Australia National Office in Melbourne for their support andassistance during the year.

The AGM concluded with a report presented by Mr Nicholas Burt, CEO of FMA Australia, on behalf ofFMA Australia, on its activities and achievements during the year.

New FMA ACT Branch Committee for 2011-12Following receipt of nominations for Committee members, as part of the AGM, the 2011-12 FMA ACTBranch was also announced as follows:

Chair – Ms Ami Sudjiman (GHD Pty Ltd – re-elected)Committee members:

Ms Alison Daley (National Archives of Australia)Mr Matthew Kelly (Hays)Mr Lawrence Fraser (National Portrait Gallery)Mr John Hawkins (CSIRO)Mr Stephen Morgan (Australian Sports Commission)Mr James Elliott (United Group Limited)Mr Ian Phillips (Jones Lang LaSalle)Mr Danny Cindric (Brookfield Multiplex)

We welcome all members of the new FMA ACT Branch Committee and look forward to working closelywith you all throughout 2011-12. We also encourage all members and others in the FM industry tosupport the FMA ACT Branch next year, as Canberra will be hosting ideaction in May 2012.

Last month’s event – the Work Health and Safety ActAs expected, last month’s topic for the Branch event attracted a lot of attention, as manyCommonwealth agencies as well as others in the local FM industry struggle to find out how this newAct will affect their respective organisations. Ms Kylie Edwards, Training Officer for WorkSafe ACT, didan excellent presentation on this important topic.

The essence of Kylie’s presentation can be summarised as follows:

The model Work Health and Safety (WHS) Act practice comes into effect on 1 January 2012,and there will be transitional arrangements to assist with the implementation of the new modelWHS legislation in the Australian Capital Territory. To assist with this transition, WorkSafe ACTwill conduct seminars for key stakeholders – unions, employer associations and governmentagencies – to provide information about the WHS Act, regulations and codes of practice.

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The ‘Model’ refers to Safe Work Australia’s model WHS framework, which includes an act,regulations and codes of practice, to be adopted by each jurisdiction. Each state and territorywill enact their own laws to mirror these model laws. In the Australian Capital Territory the newAct will be called the Work Health and Safety Act 2011. It will replace the Work Safety Act 2008.New work health and safety laws are introduced to provide:

a consistent level of safety for all workers in Australiareduced compliance and regulatory burdens for businesses operating across state andterritory boundariesworkers with licences or permits issued by state work health and safety regulators theability to move easily between jurisdictionsa larger resource of health and safety information, which will help deliver clear andconsistent information to all Australians.

While there will be many minor differences, under the model WHS Act, the primary changes inthe Australian Capital Territory include:

there will be some new terminology [e.g. OHS becomes WHS, Work SafetyRepresentatives become Health and Safety Representatives, etc.]there will be no distinction between private and public sector employers – public sectororganisations will have the same obligations and face the same penalties as private sectororganisationsthe Australian Capital Territory currently places duties on corporate officers but has noseparate compliance measures for the public sector. As the private and public sectors willbe treated the same, there is a new definition of ‘officer’ that can apply to the publicsector. Both public and private sector officers will need to ensure that they have fulfilled aduty to ensure ‘due diligence’Officers will have a new ‘due diligence’ responsibility that involves knowing,understanding, resourcing and overseeing the business or organisation’s response tohealth and safety risks and issuesthere will no longer be a statutory provision for prosecution by unions or employerorganisationsmaximum penalties will be increased substantially.

A person conducting a business or undertaking (PCBU) includes an employer, corporation,association, partnership and sole trader organisations, and has the primary duty of care forworkplace health and safety. The duties of a PCBU, as set out in the model WHS Act, aregenerally the same as those set out in the Work Safety Act 2008 – i.e. a PCBU must ensure thehealth and safety of workers, customers and visitors by eliminating or minimising risks at theworkplace.A worker is someone who carries out work for a PCBU. As is currently the case under the WorkSafety Act 2008, a worker includes an employee, labour hire staff, volunteer, apprentice, workexperience student, subcontractor, and contractor. A sole trader who is a PCBU and carries outwork for another business (PCBU) is also a worker for that PCBU.The duties of a worker, as set out in the model WHS Act, are basically the same as those of aworker under the Work Safety Act 2008. While at work, a worker must take reasonable care fortheir own safety and ensure that they do not adversely affect the health and safety of others. Aworker must comply with any reasonable instruction and cooperate with the PCBU’s WHS policyand procedures.Clients, customers and visitors at a workplace also have WHS responsibilities, notably:

caring for their own and others’ health and safetytaking reasonable care not to adversely affect the health and safety of otherscomplying with any reasonable instruction given by the PCBU, ‘so far as they arereasonably able’.

For further information, you can access http://www.worksafe.act.gov.au/page/view/2006

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The FMA ACT Branch would like to thank Kylie Edwards for standing in for Mark McCabe at the verylast minute. Due to the number of questions following the presentation and the importance of thetopic to the FM industry, the ACT Branch plans to hold a ‘tutorial’ session on this topic in late 2012.This ‘tutorial’ format is hoped to give opportunities for members to ask detailed questions about thenew Act, after experiencing the implementation of the Act in the Australian Capital Territory regionfor six months or so.

February 2012 branch event: National Capital Authority – Planning Issues and MysteriesFor a number of reasons, our November branch event has to be postponed until February 2012. So,please mark this date on your diary before you take your Christmas leave.

Come to the Canberra Business Centre at Regatta Point and find out what opportunities you and yourorganisations may have when Andrew Smith, Chief Planner of the NCA, reveals their plan forCanberra at the next FMA ACT Branch Event. Andrew Smith will provide some history andbackground to NCA, including:

Role and responsibilityAreas of operationBrief description of our land zoning versus areas of the Territory Plan mapsInteraction between the Territory Plan and the National Capital PlanCanberra in 25 years timeSome background and comments on the recently issued Hawke review.

Potential topics for 2012The recently elected FMA ACT Branch Committee has started planning for the ACT Branch events for2012. Like previous years, the Committee aims to present topics and issues that are relevant to thefacility managers and FM industry around the Canberra region, whilst at the same time endeavouringto support the local FM industry.

With emerging themes like ‘sustainability’, ‘work health and safety’ and ‘hands-on FM practices, theCommittee is presently considering the following topics for 2012:

1. Commissioning of buildings – what to do and not to do to ensure organisations reap thebenefits of the process

2. Managing and working in green buildings – What is it like? The pros and cons – a paneldiscussion between building owners, occupants and FMers

3. Should facility managers have technical background or not? – a debate betweenmembers and the supporting industry

4. The Work Health and Safety Act – a tutorial session

5. Carbon tax, energy and other building operating issues – a formal presentation of thecase

6. Maintenance and cleaning challenges posed by poor design solutions – whatorganisations need to know when specifying requirements, and what designers need to beaware of when solving clients’ requirements – a discussion session between maintenanceand cleaning service providers, designers and facility managers

7. Co-gen, tri-gen, grey water and other building features – how they affect theoccupants and FM operations, and the legislations controlling these – a discussion forumbetween designers, legislators and FMers

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8. Introduction to basic FM services – followed with a visit to a typical plant room

9. How the emergency services systems work in the Australian Capital Territory – asite visit to find out more about how they work and how FMers and organisations need tohelp them to support us

10. The Mitchell fire – what organisations learned about their own business continuityand emergency procedures – discussion on lessons learned by FMers of various agenciesand organisations

11. Site visits to new as well as existing sites.

It may look like we have plenty of topics to present already, but the Committee would welcome anysuggestions from members and others supporting the local FM industry for suggestions on the topics,presenters, sites, venues and sponsorships to make 2012 a successful year.

Support for ideaction12The FMA ACT Branch Committee encourages members and colleagues in the FM industry to supportideaction12, which will be held in May, as the Committee will soon commence preparations withpromotional activities for the conference, including exhibition and site visit locations.

If you would like to participate in the planning and organisation of ideaction12 please do not hesitateto contact Carolyn Journeaux, FMA Australia National Operations Manager, on 03 8641 6666 orcj@fma.com.au.

Ami SudjimanChairman FMA Australia ACT Branch

NSW Branch News

We recently conducted a site tour to Number 1 Bligh Street, the latest of Sydney’s 6 star designbuildings. 45 members and guests enjoyed an interesting and informative afternoon that commencedon the rooftop with an overview of the design of the building.

The Bligh St staff then had us split into four groups where the tour proper began, from the rooftopand into the bowels of the building all were thoroughly impressed with this latest addition to theSydney skyline.

A big thank you goes out to the Bligh St staff, who organised the afternoon to perfection, and also tothose who attended. We are looking forward to conducting a few more such events, the next beingthe hallowed turf of the Sydney Cricket Ground.

Late last month the NSW branch held its Annual General Meeting, with Nicholas Burt flying in to givethe national update and support to the NSW members.

Doug Collins C & M ConstructionJohn Hesketh Leighton Contractors Pty LtdMatthew Barnett Kingfisher RecruitmentDaniel Long Urban Maintenance SystemsAnton Greling UGL Services

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Haris Moraitis WSP EnergyNigel Fraser Lend Lease CorpShane McIntosh CP Electronics AustraliaWalter Rafin HirotecJye West CB Richard EllisDario Falchi Wilson SecurityDoug Collins ended his term two-year term as branch Chairman and handed over to Shane McIntosh.At the first committee meeting in late November the full committee positions will be confirmed andwritten up in the December edition of FMA Online.

I would just like to take this opportunity to thank Doug Collins for the magnificent job he has doneover the last two years as chairman. Doug has been associated with the committee for many manyyears and I am happy to say that he will remain on the committee. Thank you Doug for all you havedone to elevate the NSW branch and I look forward to working with you and the 2011/12 committeeto continue to build on your great work.

As this edition goes to press, the NSW branch will be hosting the Sydney Cricket Ground Luncheonand site visit and Expo. Watch for the December edition for photos and a full report.

Until next month, please do not hesitate to put forward any suggestions for events, professionaldevelopment or site visits et cetera for the NSW branch for 2012. Please contact Carolyn Journeauxat National Office – cj@fma.com.au – and she will pass on information received to the committee fordiscussion, or send your suggestions to myself – shane.mcintosh@cpea.com.au.

Until next month,

Shane McIntoshNSW Branch Chairman

QLD Branch News

CommitteeIn October a new committee was elected for 2012, with some familiar faces returning and new freshmembers entering into their first year.

Returning to the committee for 2012 are Brad Collins (Queensland Branch Chair – Cromwell Group),David Wright (Cromwell Group), Murray Wickham (GHD), Stan Toleman (Ipswich City Council), NeilWood (Brisbane City Council), Sascha Carlyon (Kingfisher Recruitment) and Russell Hopkins(Leighton).

New committee members for 2012 are Roger Waalder (Port of Brisbane), Neal Ives (Department ofPublic Works), and Greg Edmunds (UGL).

We also hope to name two additional committee members before the end of the year.

Annual Golf Networking Day

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The annual golf networking day was held in Brisbane at the Victoria Golf Course on Friday 28 October2011.

The day was supported by over 60 industry professionals, service providers and FMA members.Special thank you to major sponsor Thyssen Krupp Elevator and supporting sponsors – BIC Services,Kingfisher, Leighton, Signato & Stacey P/L, MEX and Cromwell.

Congratulations to the following winners:

1st prize was awarded to the Chubb Fire and Security team comprising of Kevin Francis, DamianPotter, Peter Ford and James Zarn.

2nd Prize Murray Wickham – GHD Pty Ltd, Lex Dewar – Brisbane City Council, Keith Laurie –Moreton Bay Regional Council, and Keith Thomas – Thomas Independent Certification

3rd Prize the MEX team comprising of Stephen Ninnes, Matt Ward, Scott Ralph and Jimmy Kakanis.

Please click here to see photos of the day.

2011 FMA QLD committee end-of-year items.After an initial meeting of the new QLD committee in November 2011, we have scheduled a strategicplanning review meeting for the 2012 FMA QLD Branch committee. This will be held in December2011. If you would like to forward any suggestions for the 2012 calendar, please do not hesitate tocontact me.

Brad CollinsQLD FMA Australia Branch Chairmanbrad.collins@cromwell.com.au

SA Branch News

South Australian FMA Branch Annual General MeetingThe South Australian FMA branch held its AGM on Thursday 27 October 2011 at ECH MaintenanceServices, 358 Findon Road Kidman Park SA.

People in attendance were:

Nicholas Burt, CEO FMA Australia

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Suzy Donnellan, current SA Chair and Committee memberSally Pope, new memberMatthew Stein, current SA Committee memberChris Benson, current SA Committee memberGraeme Dolman, current SA Committee member

These proceedings were followed:

Report from the current Branch ChairCEO ReportElection of State Committee membersOther news/discussions

All current positions of the committee were vacated.

Nominations for the position of Branch Chair were called, and one nomination was received.Nomination of Suzy Donnellan was proposed and seconded. Elections of various other positionswithin the State Committee are to be undertaken at the next Branch meeting.

Upcoming eventsFMA Christmas breakfast function – dates and details to be finalised next week

Further details on this event will be forwarded next week.

Suzy DonnellanChairman FMA South Australian Branch

VIC Branch News

As the 2011 year winds down, we, like all other branches of FMA Australia, have held our AnnualGeneral Meeting.

I am delighted to introduce to you the committee for 2011/12:

Mark Cordner Urban Maintenance SystemsDavid McGlashan Facility Management VictoriaAntoni Pisa Walker FirePatricia Sprague FM EssentialsGreg Burnham Box Hill TAFELaurie Reeves Melt FM (Chairman)Ian Gardner Wood & Grieve EngineersAndrew Jones United Facilities ManagementElaine Kwok UGL ServicesLouise Rowe Judd Farris RecruitmentDerek Wilson PVAS (Vic)Lou La Delfa GJK Facility ServicesThank you to all those who participated on the 2010/11 committee. We achieved many memorablefunctions and activities and we now look forward to the new 2011/12 committee continuing to build

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on the great foundations established, to ensure that a fantastic program of activities, site visits,professional development and lots more is offered in the coming year.

At our next committee meeting in late November we will elect positions and portfolios and willforward all contact details in the next FMA Online.

As the year draws to a close, we have our two final functions. Our 25 November function is one thatshould not be missed by any FM Team… this is your chance to hear Max Walker, world-renownedsportsman, businessman and team player.

Max has a way with his presentation that ensures that you walk away and instigate new processes ormethods or tasks into your workplace, to the benefit of you and your team.

As a member you can bring guests at member prices, so don’t miss out, book a few seats, half atable or a full table, but don’t be the one to say you missed this special presentation. The NSW FMABranch had Max a few years ago, and he was rated the best speaker of that year.

Life Without An EraserHow do you feel when you think about the future? Are you nervous?

Is it a great unknown? Or are you OK?The FM industry is changing constantly; what works today is not necessarily guaranteed to

work tomorrow. New thinking is required. It’s time to become the architect of your ownreinvention!

Successful businesses and people in the 21st century will be those people with fresh ideas, who re-imagine possibilities and take time out from the corporate treadmill to contemplate.

You will know Max Walker from his many sporting achievements, but we are proud to be able towelcome Max as our speaker at the VIC branch November lunch, as he shares his new passion withyou – raising the personal and corporate bar, stretching capability, simplifying and clarifyingcommunication.

Max Walker has travelled an amazing journey from schoolboy sporting prodigy to one of the mostrecognisable faces and voices in Australia. Along the way he played test cricket for Australia in agolden era, and VFL/AFL football for the Melbourne Football Club. He then continued on centre stagein the highly competitive sports media arena as host of the Nine Network’s Wide World of Sports.Max is the author of 14 books (seven number one best sellers) and is a successful entrepreneur withdirectorships in a number of companies.

Join us for an inspirational, possibly life-changing event, which is sure to leave you with a new, morepositive view of the world and your place in it. Dare to be extraordinary – don’t be dull, boring, beigeand forgettable. Be memorable, marketable and become remarkable!

The luncheon is proudly supported by GJK Facility Services.

Date: Friday 25 November 2011Time: 12.00 noon (registration) 12.30 pm to 2.00p mWhere: Studio 3, Level 3, Crown Entertainment Complex – West End, 8 Whiteman Street,Southbank (Clarendon Street end of complex)

For booking please click here.

The second event to close off 2011 is our Christmas function on 6 December from 6.00 – 8.00 pm.

You have heard of the Triple P …FMA Australia Victorian Branch is pleased to invite you to the Triple C function of the year.

COMEDY, COCKTAILS & CASH

Start the silly season off by joining us in the Alto Room at the famous Langham Hotel overlookingMelbourne.

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The evening is designed to enable you to network, entertain clients and colleagues, all while enjoyingthe comedy of Colin Cameron, cocktails by the Langham, and your chance to win heaps of money**

without outlaying any of your own at our special FMA Casino.** Money not legal tender and is for use at the FMA Casino only

In support of our local charity we will have a silent auction throughout the evening.Current auction items are proudly supported by Nike, GJK Facility Services, AG Coombs, FM

Innovations and lots more…

To book please click here.

As the new committee settles in, we will be out and about asking our fellow branch members whatthey would like to see on the program for 2012… So please do not hesitate to contact either CarolynJourneaux at the national office on email cj@fma.com.au, or please contact me atlaurie@meltfm.com.au

Until next month, I hope to meet many of you at our final functions for 2011.

Laurie ReevesVictorian FMA Branch Chairman

WA Branch News

With summer just around the corner, water usage and quality once again become considerations forall facility managers.

Responsibility for bacteria control may be partially sub-contractible as far as dosing and testing isconcerned; however, the contractor is not on site all the time so we must be aware of the workings ofthe cooling tower or evaporative condensing systems in our buildings, and the Australian Standardsthat cover those particular operations.

Controlling the appropriate water usage in these systems is also critical when the cost of water,discharge rates, penalties and dosing chemicals are increasing steadily each year.

To this end there are a couple of events in the near future that may be of use.

Cooling Tower SeminarWA AS/NZS 3666 Seminar

In association with the release of the revision to AS/NZS 3666 Air Handling & Water Systems ofBuildings – Microbial Control Parts 1, 2, 3 & 4, AIRAH and Standards Australia are presenting anational seminar series on the new suite of standards, as prepared by Standards Australia CommitteeME-062-05.

Presenter: Clive Broadbent AM (L.AIRAH), Chair of sub-committee ME-062-05 (Health Aspects of Air& Water Handling). Clive is one of the world’s foremost authorities on the control of Legionellabacteria and Legionnaires disease in air handling and water systems, and is a leading environmentalhygiene specialist.

Clive will provide an insight into the changes to the new AS/NZS 3666 series.

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Date: Thursday 1 December 2011Time: 1.30 – 5.30 pmLocation: The Cambridge Room, City West Receptions, 45 Plaistowe Mews, West Perth 6005

Please register interest via the following link:http://www.airah.org.au/iMIS15_Prod/AIRAH/Events2/AIRAH_Events/Core/Events/eventdetails.aspx?iKey=WA011211

Cooling Tower Audit OfferFurther to recent discussions with Jessie Cochrane and Pamela Mearns of the Water EfficiencyInitiatives department of the Water Corporation, they are looking for expressions of interest withregard to a cooling tower audit project that the Water Corporation would like to conduct in the Perthmetropolitan area. The selected sites will receive a report after the audit is carried out and this reportwill include any opportunities for improvement that are identified.

If you would like to submit an expression of interest, please provide the following information:

Building addressType of facilityCapacity of cooling towerDesign specificationIs the cooling tower sub metered? If yes, how often is it read?

If interested please contact Jessie or Pamela via email:Pamela.Mearns@watercorporation.com.au or Jessie.Cochrane@watercorporation.com.au

WA EventsThe followers of the BIM trilogy will be glad to know that BIM3, ‘the final conflict’, has now beenrescheduled to Wednesday 7 December 2011.

‘Love the concept but can mere mortal developers afford it?’ Have your say in the panel discussion.

For further information and to book please click here.

Cheers,John Monahan.

General NewsAwards for Excellence 2011On Thursday 10 November 2011, FMA Australia held its second annual Awards for Excellence galadinner at the Grand Hyatt Melbourne. The event, generously supported by atlantis connect,celebrated a year of outstanding achievements in the facilities management industry, demonstratedby the number and calibre of submissions received. FMA Australia was also proud to welcome to theevent the Prime Minister’s representative, the Hon. Mark Dreyfus QC MP, Cabinet Secretary,Parliamentary Secretary for Climate Change and Energy Efficiency and Member for Isaacs. Hisattendance is testament to the growing importance that government is bestowing on facilitiesmanagement practitioners as instruments for positive change in the green buildings agenda. We weredelighted to receive via Mr Dreyfus a message from the Prime Minister Julia Gillard. Please click hereto read this message.

The evening was a star-studded affair, hosted by Julia Zemiro, comedian and presenter of the SBS TVshow Rockwiz, who injected the announcement of the proceedings with her own hilarious brand ofdry wit. Following pre-dinner drinks, guests were treated to a standout performance by chart-toppingsinger/songwriter Guy Sebastian of his latest and greatest hits. This led to the main feature of theevening, which was of course the presentation of the Awards. There were 17 finalists across eightAward categories, representing the diverse nature of the industry. This year’s winners are as follows:

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2011 FMA Australia and UGL Services Young Achiever of the Year AwardFinalists

Adrian Moore, Brookfield Multiplex ServicesNathaniel Galindo, UGL Services Beyond Green

Winner:

Nathaniel Galindo, UGL Services Beyond GreenNathaniel has been a significant contributor to the growth and commercialisation of Beyond Green ashe leads a team of engineers and project managers specialising in implementing sustainabilityinitiatives. This is a constantly evolving role, working alongside facilities managers in developing andimplementing innovative tools and environmental management strategies, as well as providingstrategic advice to the UGL Services Executive Leadership Team.

With his engineering background, commercial acumen and his ability to deliver a high quality service,Nathaniel constantly seeks unique ways to enhance and complement his technical and commercialcompetencies.

2011 FMA Australia and Programmed Facility Management State andFederal Government Excellence in Facilities Management AwardFinalists:

Brookfield Multiplex Services – State Government of Victoria TeamJones Lang LaSalle – Real Estate team to FaHCSIA Department of Families, Housing,Community Services and Indigenous Affairs

Winner:

Brookfield Multiplex Services – State Government of Victoria TeamBrookfield Multiplex Services has been engaged by the State Government of Victoria since 2008 tomanage a widely distributed portfolio from Melbourne to Mildura, Shepparton, Wangaratta andHorsham.

In 2011 the State Government of Victoria Team is achieving 100 per cent of their contractual keyperformance indicators across the high profile portfolio, comprising 52 owned sites and 248 leaseholdoffice properties, with services ranging from preventative and reactive maintenance, compliance andessential services management, to lease management services.

2011 FMA Australia and GJK Facility Services Sustainability andEnvironmental Impact Excellence AwardFinalists:

Brookfield Multiplex Services – HMAS WaterhenKnight Frank – Truly Sustainable

Winner:

Brookfield Multiplex Services – HMAS WaterhenIn 2006 Brookfield Multiplex Services examined the building management and control system forHMAS Waterhen, a Navy Defence Base in Waverton, New South Wales for which they providefacilities management services.

A subsequent system upgrade and complimentary initiatives:

improved energy efficiency by 31 per centimproved the Base’s NABERS rating from 2.5 to 4 starsimproved occupant amenity and comfort, leading to increased productivity and welfare

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reduced the Department’s carbon footprint, maintenance callouts and associated costs.

2011 FMA Australia and Jones Lang LaSalle Impact on Organisation andWorkplace Excellence AwardFinalists:

• Glen Eira City Council – Asset Management Database Integration• Insurance Australia Group Ltd – Direct Insurance Facilities Management

Winner:

Insurance Australia Group Ltd – Direct Insurance Facilities ManagementIn 2010, Insurance Australia Group Direct Insurance Facilities Management undertook the in-sourcingof the facilities management function after several years of an outsourced arrangement, with the first12 months delivering results that far exceeded management expectations.

Coupled with selective renegotiation of contracts, this has delivered a 12 per cent cost saving whilstimproving site environments and customer satisfaction. The business unit now has an intimateunderstanding, not only of their requirements, but also of the drivers for suppliers and managers,increasing visibility and accountability.

2011 FMA Australia and Dyson Airblade™ Industry Innovation ExcellenceAwardFinalists:

Commonwealth Bank of Australia Group Corporate Services – Property – ‘Activity BasedWorking’Jones Lang LaSalle – Telstra Account Car Parking SolutionProgrammed Facility Management – Asset-Trak Delivery and Innovation

Winner:

Programmed Facility Management – Asset-Trak Delivery and InnovationWith all corporate expenditure under scrutiny and likely to be considered discretionary unless provenotherwise, Programmed FM’s Asset-Trak tool has supported their clients in making robust cases forthe funding of asset replacement works and in securing additional funding.

Asset-Trak boasts an impressive range of features demanded by the clients to help them meet theirchallenges in planning for long-term service continuity. Asset-Trak is delivered through a transparentprocess readily communicated and understood by client executives and facilities managers.

2011 FMA Australia Initiative in Customer Service Excellence AwardFinalists:

CBRE – DEXUS PortfolioFM Innovations P/L

Winner:

CBRE – DEXUS PortfolioCBRE’s delivery of services to the DEXUS Property Group involves the integrated management ofmore than 100 different commercial and industrial properties around Australia, comprising more then55 full-time staff and approximately 2.25 million square metres of net lettable area.

Over the past three years the portfolio has undergone a significant re-focus on the development anddelivery of a seamless and united service delivery model, involving enhancements across thebusiness line including brand identification, customer service, communication, property integrationand the promotion of global initiatives.

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2011 FMA Australia and atlantis Service Provider Excellence in FacilitiesManagement AwardFinalists:

Jones Lang LaSalle – Telstra Account TeamCBRE – DEXUS Portfolio

Winner:

Jones Lang LaSalle – Telstra Account TeamAfter transitioning the largest corporate real estate portfolio in Australia in only one and a halfmonths, Jones Lang LaSalle has continued to work in close partnership with Telstra Property, notonly delivering facilities management services, but also responding to some of the largest and mostfar-reaching natural disasters Australia and New Zealand have ever seen.

Jones Lang LaSalle has also been party to and overseen the handover to FM management ofAustralia’s largest corporate refurbishment.

2011 FMA Australia Facilities Manager of the Year AwardFinalists:

Emma Dixon, Brookfield Multiplex ServicesNeil Wood, Brisbane City Council

Winner:

Neil Wood, Brisbane City CouncilAn employee of the Brisbane City Council since 1977 and involved with managing the Council’sdiverse property portfolio since 1993, Neil Wood has worked his way through the organisation tobecome Facility Manager in 1998, where he provided facilities management services for up to 100internal, external, leased, commercial, industrial, retail and heritage sites at any one time.

In 2011 Neil took up a new challenge, leading Brisbane City Council’s Facility Management Team of10 in managing more than 280 sites, whilst also managing the Green Square Precinct. Neil hasdemonstrated a deep commitment to the council’s values, particularly value for money, gettingthings done and responsive customer service.

During the presentation of the Awards, the amazing spectacle that is Cosentino, runner-up inAustralia’s Got Talent, wowed the audience with his unbelievable display of illusions. Once the finalawards had been announced, guests were left to celebrate with the winners to the sounds of Standand Deliver, Australia’s greatest 1980s tribute show.

FMA Australia thanks all the sponsors of the Awards for Excellence 2011, whose generous supporthelped to make the evening the success that it was.

Business continuity; commercial relocation management; risk management; technology solutions;file and audit management; asset management and storage; procurement; third party logistics – theheart of atlantis’ business for over 20 years.

atlantis Services has developed a niche providing skilled labour for projects such as compliance

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audits, fitouts and refurbishment, with the capacity to design, implement and project manage.

Connect is a unique blend of project management skills, business development, event managementand consulting that enables clients to avail themselves of a true end-to-end service.

atlantis has been involved with event and talent management for over 20 years and boasts some ofAustralia’s best-known sports people and celebrities.

Developed by Dyson, Airblade™ hand dryers deliver significant cost and energy savings for anefficient hand drying solution.

Using a hospital-grade HEPA filter, the Dyson Airblade™ hand dryer eliminates 99.9 per cent ofbacteria to ensure that hands are hygienically dried in just 10 seconds, using up to 80 per cent lessenergy than conventional warm air hand dryers.

A hand drying device that can offer significant savings, provide an environmental solution to thegross waste of paper towels and maintenance required to constantly refill dispensers, and in itsuniqueness, speed and appeal, prompt good hand hygiene, delivers to facility managers a healthierand more sustainable environment.

Jones Lang LaSalle is a global financial and professional services firm specialising in real estate. Thefirm offers integrated services delivered by expert teams worldwide to clients seeking increased valueby owning, occupying or investing in real estate.

Its Integrated Facilities Management business in Australia has a portfolio of 3.75 million squaremetres across the country, as well as $1.8 billion in operating revenue under management on behalfof its clients. The team consistently increases the productivity of client real estate portfolios byreducing costs, minimising risk and increasing end-user satisfaction.

With over 25 years of continuous operations, GJK Facility Services has developed into an organisationwith over 800 employees in Victoria, and through their national alliance, in excess of 3000.

As a leading innovator in providing facility support services, GJK was one of the first to implement anIntegrated Management System (IMS) as a way of conducting business. This is a certified systemmade up of three accredited standards and is externally audited by a third party.

GJK is committed to sustainability, integrating its principles and practices into their day-to-dayactivities.

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Programmed provides a range of maintenance services within the built workplace environment, aswell as managing the impact that these services can have on people and the workplace. ProgrammedFacility Management can tailor a complete property maintenance package, which includes a range ofmaintenance activities through to the project management of building refurbishments.

Programmed FM can manage your entire facility, including non-core support services as well asproviding strategic facilities management advice and consulting. Whatever industry you’re in,Programmed FM can customise a maintenance and/or facility management solution to perfectly fitthe size and scale of your operation.

UGL Services, a division of UGL Limited, is one of Australia’s leading diversified services companies.UGL Services offer world-class real estate and facilities management services at unparalleledperformance levels to corporations, governments and institutions across the globe.

UGL Services has successfully integrated core real estate and facilities management services,leading-edge environmental services, project management, financial management and the latesttechnology, into a model that has the flexibility to meet the most exacting of client service needs.

UGL Services is the market leader, and first choice in the delivery of solutions to ensure thatproperties support our clients’ business objectives – managing assets the way people use them.

Please click here to see all photos taken through the evening.

Consultants are not always rightThere have been a number of cases lately where organisations have bemoaned the fact that theyhave had to implement consultant’s reports that did not actually help the organisation. No, theydidn’t!

Organisations engage consultants to bring specific knowledge and to provide an external, objectiveperspective. We consultants seek to provide our particular expertise and experience in themanagerial or technical discipline in which we specialise. A good consultant will learn all they canabout the client’s operating environment, business drivers, relationships, governance and corporateimage. But we will always be external (note 1). Therefore we occasionally may makerecommendations that do not match the client’s environment.

A good consultant will often offer a draft report enabling the client to comment on errors of fact andto indicate where recommendations may not fit within the organisation’s structure or plan. It is thenup to the consultant to decide weather to remove or modify the recommendation or to leave it as is.Similarly, the emphasis is on the client to recognise that the consultant is making recommendationsand it is up to the client to determine if the recommendation is cost-effective, efficient and matchesthe organisation’s operating environment.

If it is not clear why the recommendation was made or what benefit will be gained through itsimplementation, then the report should be challenged. And, if implementation of therecommendation will result in new risks or exposures being created, then these should be identifiedin the report or the recommendation, and again, challenged.

Just because something has been recommended (regardless of how big or well known theconsultancy) the responsibility lies with the owners of the business to decide what is appropriate,

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with due regard to the reason why the advice was sought.

Note 1: If a consultant is an ex-employee who used the ‘rotating door’ method of returning to theworkforce, it is suggested they are an ongoing employee under a different name, not a true externalconsultant.

Don Williams CPP holds qualifications in Security Management and Security Risk Management aswell as Project and Resource Management, and is a Certified Protection Professional. Don hasprovided professional consultancy services on security and strategic security analysis for over 25years. He is a member of: ASIS International, the Institute of Explosives Engineers, the InternationalAssociation of Bomb Technicians and Investigators, and the Venue Managers’ Association. He is thesecretary of the Australasian Council of Security Professionals. Don can be contacted atdonwilliams@dswconsulting.com.au.

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Member ProfilesJohn Robison

Facilities ManagerRoyal Exhibition BuildingWhen and why did you join FMA Australia?

I joined FMA Australia in September 2011. Joining this association will give me the opportunity tonetwork with other FMA Australia members.

How does your work at Museum Victoria tie in with facilities management?

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At Museum Victoria I am the Facilities Manager of the Royal Exhibition Building.

What does your current role involve on a daily basis?

On a daily basis I oversee the compliance and safety of the building. This involves the organising ofcontractors, contractor inductions, budgeting works, emergency controls and associated items.Events and exhibitions are held regularly within the building.

What do you like most about your work?

The Royal Exhibition building is a magnificent building and I am proud to see its structure and fabricsare being maintained and utilised. I enjoy being part of a team of people that are passionateaboutthe integrity of the building and its grounds.

Can you tell us something about Museum Victoria?

The National Museum of Victoria, the state's first museum, was established in 1854. In 1870, theIndustrial and Technological Museum of Victoria, later known as the Science Museum, was built.These institutions were amalgamated and Museum Victoria was established in 1983, under theMuseums Act. As the state's museum, we are responsible for more than 16 million individual items.These objects are organised within three priceless collections: Sciences, Indigenous Cultures, andHistory and Technology. We are the largest public museums organisation in Australia.

Do you have any sustainability initiatives in place at your organisation?

Museum Victoria is recognised as an authoritative source of information about the effects of climatechange on biodiversity, environments and human societies, which is achieved through the delivery ofinnovative exhibitions, programs and publications.

The museum facilitates increased public awareness about issues regarding sustainability and efficientresource use, and has adopted of eco-sustainable practices across Museum Victoria, including areassuch as exhibition design, recycling, energy use and lighting. We are also developing a funding casefor investment in Museum Victoria’s facilities to reduce our impact on the environment.

What are some of the significant projects you have been involved with?

Significant projects that I have been involved with would be:

the replacement of 7500 square metres of timber flooring at the Royal Exhibition building;the installation of a 1.4 million-litre underground tank for the collection of storm water from theRoyal Exhibition Building, Melbourne Museum roof areas and hard surfaces, using the recycledwater within the grounds of Melbourne Museum and parts of Carlton Gardens in conjunctionwith the reinstatement of the Western Forecourt; andthe installation of a new passenger lift, underfloor strengthening works and the development ofa multi floor administration area.

In your opinion, what are going to be the big issues facing the facilities industry over thenext five years?

The big issues facing the facilities industry over the next five years would be budget constraints dueto the world financial problems, and compliance and safety harmonisation.

Finally, as a new member of FMA Australia, what are you looking forward to most in termsof your membership?

As a new FMA Australia member I am looking forward to meeting and networking with other FacilitiesManagers to enhance my knowledge through others’ experience and to be able to share myexperiences with others.

Melinda Love

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General ManagerFurniture for Business Pty LtdWhat was the driving force behind your decision to become a supporter of FMA Australia?

I have been lucky enough to be invited to FMA Australia functions in the past and enjoy the relaxedand friendly approach of the people attending. It’s a great way to catch up with clients and peersalike.

How does your work at Furniture for Business relate to the facilities management sector?

We support FMs with their ongoing furniture procurement needs. We do all the legwork, fielding thenumerous phone calls FMs receive from suppliers. F4B filters market updates and providessummarised updates on the latest and greatest trends in furniture. We offer a procurement service, afurniture project management service, furniture audits, reconfiguration planning and simple orderrequests for ‘just one more chair please’. F4B does not warehouse goods or hold inventory; rather,we understand our FM’s brief and go to the supplier market to find solutions that will best fit theirbrief.

What are some of the significant projects Furniture for Business has been involved with?

Three entire floors for GPT in the MLC Building Sydney would be one of the more prominent andrecent F4B projects. Working with TSA Management, F4B coordinated and managed the procurementof furniture from 18 suppliers, as well as timely delivery and placement to site, defect-free. This wasa Woods Bagot design and the finished result is stunning.Another exciting development this year has been our newfound partnership with Flight CentreLimited. F4B recently joined forces with Flight Centre and we are now providing furniture to FlightCentre corporate offices around Australia under a two-year Service Agreement.

What does your current role involve on a daily basis?

As F4B is a relatively young business incorporated in 2007, my approach as General Manager is verymuch hands-on. I enjoy meeting our clients face-to-face and like to visit our completed projects toensure that our suppliers are maintaining the high standards we expect for our clients.

What do you like most about your work?

We have just completed the furniture package for marketing company Millward Brown at 181 MillerStreet, North Sydney. Working with Geyer’s design brief I have enjoyed seeing the conceptual ideasbecome reality. The space looks fantastic and the client is very happy. I enjoy seeing a happy clientas a result of our hard work and commitment to their needs.

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Do you have any sustainability initiatives in place at your organisation and if so, elaborateon those?

F4B is a proud sponsor of the Australian Koala Foundation – ‘no tree no me’. We like to provide akoala sponsorship to our clients as a way of thanking them for their business. Our clients receive apicture of their koala, including the koala’s name and profile as well as a Certificate of Sponsorship intheir company’s name. This thank-you gift is very well received and something that resonates wellamongst employees.

In your opinion, what are going to be the big issues facing the facilities industry over thenext five years?

I expect that the demands on the facilities industry will only increase over the coming years. It isimportant to make sure that FMs are equipped with the tools and support they need in order tooperate effectively.

Finally, as a supporting member, what are you looking forward to most in terms of youraffiliation with FMA Australia?

Getting more involved with the member network and attending the well-organised FMA Australiaevents.

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