PowerPoint Presentation

The World of Work

Done by:Aamna baidH00203671

My sister Noora

HCTHigher diploma in BUS IT

Service Delivery & Order Management Manager

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largest operator in the Middle East and Africa Leading telecommunications corporation Started in 19763

Jobs reporting to the same supervisorManager technical pre-salesSales & training support officerComplaints management officerService Delivery & Order Management ManagerSenior Manager Customer Service & Sales SupportDirect SubordinatesService Delivery & Order officer (if applicable)

Manage, coordinate delivery of products, services and solutions to customers.Description Duties-follow up all delivery related issues reports to account managers

-Communicate effectively to customers about installation and maintenance status to manage expectations

-Implements service quality standards and practices

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-Customer service-Receptionist-account manager

Skills :-Problem-Solving-Time Management-IT skills-Speak Confident and Fluent English

Qualifications:

-Bachelors degree in BUS-at least 6 month training

7Etisalat Trips