the what, where and why of i.t. asset management
TRANSCRIPT
Efficiences are there.We find them.
Richard Steelman
The What, Where and Why of I.T. Asset
Management
Efficiences are there.We find them.
Specialists in IT Asset and Service Management» Since 1991» Worldwide Offices» Mid Tier to Enterprise» Over 300 Clients and 1000’s of Installations
Unlike complex frameworks, PS’Soft solutions:» Provide centralized view of assets and services» Integrate with other IT applications» Highly configurable» Implemented Quickly
Efficiences are there.We find them.
RequestManagement
ServiceManagement
AssetManagement
LicenseCompliance
GLOBAL I.T.
Finding Efficiencies For Your World
Efficiences are there.We find them.
I.T. Challenges
Business demands to reduce costs
Lack of accepted (and adopted) processes
IT is not highly valued by business units
Difficulty in getting resources
Efficiences are there.We find them.
Which Do I Focus On?
Activity FocusedSolving Problems
Keeping Things WorkingProductivity
WorkerReactionary
Item FocusedAvoiding Risk
Leveraging the IT InvestmentIntelligent Productivity
ThinkerProactive
Service Asset
Efficiences are there.We find them.
Working Break: Discussion
Topic:1. What Is Asset Management for your
organization?2. Is it giving you the results you need?3. Challenges
Goal:Choose Speaker & Discuss Points
10 Minute Break
Separate into Groups
Efficiences are there.We find them.
DID YOU KNOW?
Total Cost Of Ownership for a desktop system averages
MORE THAN 10 TIMESthe original purchase price
about $21,000 for a $2,000 system- Gartner Group study
_________________________________________
Efficiences are there.We find them.
Most large enterprises today own APPROXIMATELY 30% more
IT-related software and equipment than they actually believe they do
or can account for across the enterprise.*
* Aberdeen Group
______________________________________
ARE YOU AWARE?
Efficiences are there.We find them.
July 30, 2008
Top Asset Challenges We Hear
Proliferation of mobile devices
Application license complexity
Information spread across disparate systems
Lack of accepted (and adopted) processes
Business demands to reduce costs
Regulatory compliance
Efficiences are there.We find them.
RISK EXPOSURE
Security ThreatsLegal IssuesCompany ReputationRegulatory ComplianceVendor ComplianceContract NegotiationAllocation of ResourcesLimited Payment OptionsTechnology & Ownership Costs
Efficiences are there.We find them.
What is IT Asset Management
A Business Discipline For Managing The Life Cycle Of
Infrastructure Assets To Achieve A Desired Service Level While
Mitigating Risk.
Efficiences are there.We find them.
The Asset Management Lifecycle
Efficiences are there.We find them.
PLAN
Creating Standards» User Need By Organizational Role?» Application Requirements» IT Organizational Needs?
Forecasting» Expected Workforce (Size and Capabilities)» Capacity Planning (Growth, Layoffs,
Acquisitions)» Upcoming Projects» Compliance Issues
Efficiences are there.We find them.
ACQUIRE
Request• Meet Standard• Management Approved• In Stock• Location• Delivery Time
Purchase Order• Transmission Time• Shipping Costs
Receive The Asset• Reconciling P.O., Packing Slip, Invoice,
Asset DB, Purchasing
Pay The Vendor
Efficiences are there.We find them.
DEPLOY
Configuration Of Asset• Configuring Asset• Installation• Testing
Field Deployment Planning• Coordination with business units and operations
Actual Field Deployment• Issuing Hardware or software
asset to user(s)
Efficiences are there.We find them.
MAINTAIN (aka ITSM)
Supporting the Asset• Problem Management
Changes To The Asset• Moves, Adds, & Changes (MAC)
Contract Management• Maintenance at Correct Level for Usage?
Verification Tracking• Electronic Inventory (Discovery)• Physical Inventory• Chargebacks/Allocations
Efficiences are there.We find them.
RETIRE
Decommissioning The Asset• Erasing Files• Removal of Tags• Determining Damage• Repair
Disposing of the Asset• Type of Disposal
– Selling– Donating– Throw Away
» Environmental Concerns
Efficiences are there.We find them.
ITAM Interdependent Processes
ProblemManagement
Performance/Capitol
Planning
AccountsPayable
Accounts Receivable
AssetDiscovery
VendorManagement
ContractManagement
IMAC Deployment /
Change Management
Pricing Agreement
Changed Data Asset Information
P.O. Verification
Asset Information
ChargebackWarranty/Leasing Data
Current Environment
IT Asset Management
Repository
Discovery Tool
Efficiences are there.We find them.
The Return
Efficiencies are there:» 5% savings through better contract negotiations» 50% reduction in maverick buying» 17% reduction in maintenance costs for equipment
under warranty» $10 per desktop/laptop by avoiding audit fines» $50 per desktop/laptop by optimizing software licenses» Reduced IT support costs
• 10% overall productivity improvement• 10% reduction in analyst training• 10% reduction in research time
» Improved customer satisfaction
July 30, 2008 19
Source: Peter O’Neill, Forrester Research
Efficiences are there.We find them.
Things to Consider
Allows you to truly run IT as a businessTruly realize TCO of equipment and servicesEasiest way to reduce costs without risking service levelsPositions IT as strategic rather than tactical
