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The theses of the Consumer Ombudsman 24.10.2013

1. Consumers must be allowed to move around freely on the market.

2. Essential services to consumers must be guaranteed.

3. Advertising must be recognisable as such.

4. Companies must put their customer service into shape.

5. Collaboration against fraud must be made to work.

6. The sanctions of the Consumer Protection Act must be brought up to date.