the softage advantage

1SoftAge Information Technology Ltd. : Confidential 1SoftAge Information Technology Ltd. : Confidential20 January 2015

The SoftAge AdvantageCorporate Profile

2SoftAge Information Technology Ltd. : Confidential

Contents

• About us• Service Offerings

• Capabilities and Strengths• Delivery Strengths

• Organizational Strengths

• Awards

• Summary


About us


Key Milestones

2004-06

2006-10

2011-12

2013-14..SoftAge has been on a growth trajectory since its inception and has gained expertise by working with clients in different sectors and gained various accolades during this journey

• Registered as limited company based in Delhi; Launched DMS services

• Launched its scanning services by processing PAN cards for GOI

• Launched data processing and scanning services in other states of India

• Initiated Warehousing services

• Increased strength from 100 employees to ~1000 employees

• Address verification of 3 millions mobile phone subscribers of telecom company in 6 months

Manpower increased to 5000+ in 2008

ISO Certification

Re-verification of 50 millions KYC’s for telecom giant in 6 months

Became member of NASSCOM

• SoftAge has shown growth at CAGR of 59% and achieved USD 25 million revenue in 2012-13

• Launched offices in UAE, Kenya, & Zambia

Ranked in Deloitte Technology Fast 50 India and Fast 500 Asia Pacific 2012

D&B-Axis Bank Business Gaurav Awards 2011

2000-03

• SoftAge launched office in KSA

• Achieved USD 33 millions revenue from India operations in 2013-14

Initiated key project of setting up PECs for UIDAI in 2014

Manpower increased to 11,000+ employees in 2013

Certified for Information Security

Business Leadership Awards 2014 by Worldwide Achievers

Launched Office in T’Chad


Management Structure

Operations Team

Operation Managers

Board of Directors

Head Operations Head ITHead Finance

Head Business Promotions

Head Legal & Audit

Head Admin & HR

CEO

Corporate Level : 125 employees

Finance Team Legal Team Operations Team IT Team HR Team Marketing Team

Operational Level : 11,125 employees

Global Head


Leadership Team

Harsh Tikku

Global Head- Business Acquisition

Fahmida Ozair

Chief Executive OfficerAnanya Das

Global Head – IT & Quality

Ozair Yasin

Managing Director


Presence

UAEKSA

T’Chad

Burkina Faso

MalawiZambia

Kenya

India

Presence

Upcoming

Gabon


Service Offerings


Document Management Services (DMS)

• SoftAge provides end-to-end solution offerings to its customers right from Document Collection to data processing and physical storage

• SoftAge, thus, provides a one stop solution to all data management issues of an organization

Through its extensive experience in the DMS space, it provides customized solutions to players operating in Telecom, Legal, Banking, Healthcare, IT, Govt & PSU sectors

Organizations in India are gradually recognizing the need to manage their processes more efficiently, given the large quantum of paper intensive

and manual work. There is an emerging trend of businesses opting for specialist document management players like SoftAge with end-to-

end document management solution providers

Document Collection & Audit

Office

Document Verification

Data Compilation

Image Processing

Data Processing

SoftAge Operations Framework


DMS - Operational Framework

Central

(Corporate)

Hub Offices

Spoke Offices

Point of Sale

(Distributor Level)

Overall operations management, Process improvisation, Research, Development, Analysis

125 01

Client interaction, Report Generation, Data & Document Reconciliation, Quality Check

2405 16

Re-audit, Data Capturing, Scanning, Document Validation 4797 600

Document Collection, Audit 3923 5950

Scope of Activities Manpower

Strength No. of offices

45-60min

2 hours

72 hours

SoftAge Pyramid best reflects our operational framework of document management. The pyramid portrays

the four levels, beginning with the Point of Sale, Spoke, Hub and Central.

TAT

Client Server

Our Operating Structure


Capabilities and Strengths


Organizational Strengths

• Management Strength

• 20 years of experience in the industry

• Setup in 1994; incorporated in 2000

• 600+ fully equipped spoke offices and warehouses

• Biometric access

• CCTV vigilance

• Internet Connectivity

• Presence in

• 25 states in India and 500 cities

• UAE, Kenya, Zambia, Saudi Arabia, T’Chad

• Memberships

• NASSCOM, FICCI, PRISM, ESC



• Process Strength

• Process-centric operation

• ISO 27001:2005 compliance for data security

• ISO 9001:2008 compliance for operations

• Dedicated R&D team - Innovation-based

• Business Continuity Planning and Disaster Recovery processes in place



• Human Resource Strength

• SoftAge Headcount growth in FTEs

Workforce of 11,250 skilled manpower• 536 employees for more than 10 years • 1085 employees from 8 -10 years• 2027 employees from 5 – 8 years


Delivery Strengths

• Document Collection

• 4,000 runners gather documents from 6,000 customer locations every day

• Document Processing• 500,000 documents per day or more

• Handled over 570 million documents

• Over 135 TB data

• OLA TAT of 2 hours

• Warehousing• International standard warehouses

• 1.7 billion documents stored in 430,000 square feet of warehouse space across India and Africa

• Retrieval and re-warehousing

• Shredding as a service

• General• Clients from across the verticals – Telecom, BFSI, Aviation, Media, Realty, Legal, Education,

Government, etc.


Delivery Strengths

• Document Collection

• 4000 runners gather documents from 6000 customer locations

• Document Processing• Handled over 570 million documents

• Over 135 TB data

• 500,000 documents per day or more

• OLA TAT of 2 hours

• Warehousing• International standard warehouses

• 1.7 billion documents stored in 430,000 square feet of warehouse space across India and Africa

• Retrieval and re-warehousing

• Shredding as a service

• General• Clients from across the verticals – Telecom, BFSI, Aviation, Media, Realty, Legal, Education,

Government, etc.


Awards & Achievements



Zee Business & Worldwide Achievers Business Leadership Awards 2014 Indian SME Top 100 Awards 2013

Deloitte India Tech Fast 50 and Fast 500

Asia Pacific Awards 2012

D&B-Axis Bank Business Gaurav Awards 2011



• Industry Awards

• Business Leadership Awards 2014 for Business Excellence in Enterprise Content Management and Document

Management Services by Worldwide Achievers and Zee Business

• Ranked among top 100 SMEs by BoI-Indian SME Forum 2012

• Ranked in Deloitte Technology Fast 50 India and Fast 300 Asia Pacific 2011

• Rated as Best Medium Enterprise by “D&B – Axis Bank Business Gaurav SME Awards 2011”

• Certification & Memberships

• “ATTERO RECYCLING” for processing obsolete electronic equipment in an environment friendly manner.

• ISO/IEC 27001:2005 & ISO 9001:2008

• Member of NASSCOM, FICCI, ESC Council & PRISM International

• Others

• SoftAge Initiative “SoftAge Institute of Document Management” to create employment for rustic masses

• SoftAge Foundation


Summary


Summary

• Currently has 600+ offices across India, UAE, Kenya, Zambia, KSA and T’Chad

• Around 1 million sq. ft. of office space

• 11,250 employees

• Handled over 570 million forms and 135 TB data

• Archived 1.7 billion documents

• Process 500,000 documents per day

Established in 1994; Incorporated as limited Company in 2000

Pioneers of Document Management Services

Accomplished 20 years of experience

D&B Rating – 4A3

Render end to end Document Process Solution

ISO/IEC 27001:2005 and ISO 9001:2008 certified company

Memberships & Certifications


Other Offerings

Manpower Deployment

IT Support for DMSTele Calling

Address Verification

SoftAge provides physical address

verification services to clients such as

telecom service providers to adhere to

new regulations enacted by the

government.

SoftAge leases manpower to clients to

provide document management

services such as data entry, scanning,

marketing and promotional activities.

SoftAge offers tele-calling services to

clients for market research purposes

(e.g. CATI) and verification of

customers.

SoftAge provides IT software and

hardware support to clients for

document management services. Eg.

ScanNet, Cloud Docu, EDMS.

Market Research

SoftAge can store the billing related

documents on its server and provide

real time support for bill generation

activities. Once the bills are generated

on the system, SoftAge can provide bill

printing services

SoftAge leverages its manpower

strength for primary B2C data

collection/surveys and designs DMS

solutions for data collection process

Bill Generation & Printing


Thank YouHarsh Tikku

[email protected]

+91 98114 28984

Visit us at www.softage.net

mailto:[email protected]

http://www.softage.net/

the softage advantage

Technology

softage information

deloitte technology

employeesglobal head

india operations

scanning services

millions revenue

goilaunched data processing

data management issues