softage, dms, document management, ecm. scm, image processing, data processing, staff augmentation,

PresentationSoftAge Information Technology Limited

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Company Overview

Select Offerings

Why SoftAge

Technical Offerings

Key Clients

Achievements & Awards

Contents

Company Overview

• Currently has 600 offices across India, UAE, Kenya, Zambia, and KSA• Around 1 million sq. ft. of office space• 11,250 employees• Handled over 440 Million forms• Archived 1.3 billion documents• Process 400000 documents per day

About SoftAge

Memberships & Certifications

Established in 1994

Pioneers of Document Management services

20 years of experience

Render end to end Document Process Solution

ISO 9001:2008 and ISO/IEC 27001:2005 certified

Key Milestones

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2004-06

2006-10

2011-12

2013-14..SoftAge has been on a growth trajectory since its inception and has gained expertise by working with clients in different sectors and gained various accolades during this journey

• Registered as limited company based in Delhi; Launched DMS services

• Launched its scanning services by processing PAN cards for GOI

• Launched data processing and scanning services in other states of India

• Initiated Warehousing services

• Increased strength from 100 employees to ~1000 employees

• Address verification of 30 lakhs mobile phone subscribers of telecom company in 6 months

Manpower increased to 5000+ in 2008

ISO Certification• Re-verification of 5 cr

KYC’s for telecom giant in 6 months

Became member of NASSCOM

• SoftAge has shown growth at CAGR of 59% and achieved INR 150 cr revenue in 2012-13

• Launched offices in UAE, Kenya, & Zambia

Manpower increased to 11500 employees in 2013

Ranked in Deloitte Technology Fast 50 India and Fast 500 Asia Pacific 2012

Ranked among top 100 SMEs in 2012 by Indian SME forum

2000-03

• SoftAge launched office in KSA

• Achieved INR 200 cr revenue from India operations in 2013-14

Initiated key project of setting up PECs for UIDAI in 2014

Manpower increased to 12000+ employees in 2013

Certified for ISMS policy Launch Offices in Chad &

Burkina Faso

Organization structure

Circle Head

Regional Head

Executives

Hub Managers

Spoke Managers

Board of Directors

Head Operations Head ITHead Finance Head Business Promotions

Head Legal & Audit

Head Admin & HR

CEO

Operational Level : 11199 employees

Corporate Level : 96 employees

Credentials

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• Awards by Vodafone

Rajasthan Circle - “Shining Star Award” for best service provider, 2013-14 Gujarat Circle - “Best DMS Partner” award, 2013-14 UPW Circle - Ranked No.1 nationally on both audit parameters “Process Adherence & Document Adequacy”

• Awards by other Industry Leaders

Ranked among top 100 SMEs by BoI-Indian SME Forum 2012 Ranked in Deloitte Technology Fast 50 India and Fast 300 Asia Pacific 2011 Rated as Best Medium Enterprise by “D&B – Axis Bank Business Gaurav SME Awards 2011”

• Certification & Memberships

“ATTERO RECYCLING” for processing obsolete electronic equipment in an environment friendly manner. ISO/IEC 27001:2005 & ISO 9001:2008 Member of NASSCOM, FICCI, ESC Council & PRISM International

• Others

SoftAge Initiative “SoftAge Institute of Document Management” to create employment for rustic masses SoftAge Foundation

1.2 Presence in India & Overseas

Vodafone- E2 E DMSGTPL- E2E DMSIndigo- Image ProcessingIYC & NSUI- Data Processing & Image ProcessingUIDAI- Enrolment & Updation of ResidenceDLF Pramerica- DMSMagadh University- Website Development & Maintenance and RMS

DPS Society – Website Development & Maintenance ISRO- Human Resource Deployment and Data ProcessingNIIT Technologies-

Durar- e-Commerce portal DED- DMS DMCC- DMS- > 5 Million documents IFFCO – DMS- 1.25 L documents Contec Global- cerpac ID card solution IBPC – web portal for member access Lama Tours- DMS- > 14 L documents Emirates ID – DMS- 1 Million documents HAAD, NCDR – DMS- 20 million documents Action- DMS- 5 million documents

Airtel Zambia- DMS & Scanning- >45 L docsBank of Zambia – Scanning & Document Storage of documents since 1965Techmahindra – Outsourcing of IT infrastructure

East Africa Energy- Data Processing- 5500 households data Housing Finance- Data processing & Enrichment- 1.20 L customers Chase Bank-Data Enrichment & Call Survey- 24 K account holders Rafiki Micro Finance- Data / Image Processing & Storage - 1 Million

Airtel –Data / Image Processing & Document Storage of > 3.3 million documents

Airtel –Data / Image Processing & Document Storage of > 3 million customers’ documents

Airtel –Data / Image Processing & Document Storage of >2.2 million customers’ documents

UAEKSA

Chad

Burkina Faso

Malawi

Zambia

Kenya

India

PresenceUpcoming

Select Offerings

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End-to-End Document Management Services

Document Management

Services

Document Collection

• Documents picked up from remotest of locations pan India

• SoftAge executives placed at the collection points• Documents verified and sent via courier to the

concerned circle office

Document Verification

• Audit & trace missing or incomplete information• Check the authenticity of the documents or the

information provided• Check the overall credibility and information

Document Processing

• Image processing• In-warding for easy tracking of each and every

document• Batching with numbers for tracking• Data entry in customized format• Data validation and cleansing for accuracy

Data Compilation

• Gathering and consoling all information• MIS reports sent to client• Analyzing the database

Storage and retrieval

• Warehousing of documents• Batch and code marking on the document boxes• Code details maintained in system• Catering to client request by sending documents or

verifying contents

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SoftAge Operations Framework

• SoftAge provides end-to-end solution offerings to its customers right from Document Collection to data processing and physical storage

• SoftAge, thus, provides a one stop solution to all data management issues of an organization

Through its extensive experience in the DMS space, it provides customized solutions to players operating in Telecom, Legal, Banking, IT, Govt & PSU sectors

Legal firms in India are gradually recognizing the need to manage their processes more efficiently, given the large quantum of paper intensive and manual work

There is an emerging trend of businesses opting for specialist document management players like SoftAge with end-to-end document management solution providers

Document Collection & Audit

Office

Document Verification

Data Compilation

Image Processing

Data Processing

Warehouse

SoftAge Operations Framework

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Manpower Deployment

IT Support for DMSTele Calling

Address Verification

Other Service Offerings

SoftAge provides physical address verification services to clients such as telecom service providers to adhere to new regulations enacted by the government.

SoftAge leases manpower to clients to provide document management services such as data entry, scanning, marketing and promotional activities.

SoftAge offers tele-calling services to clients for market research purposes (e.g. CATI) and verification of customers.

SoftAge provides IT software and hardware support to clients for document management services. Eg. ScanNet, Cloud Docu, EDMS.

Market ResearchBill Generation & Printing

SoftAge can store the billing related documents on its server and provide real time support for bill generation activitiesOnce the bills are generated on the system, SoftAge can provide bill printing services

SoftAge leverages its manpower strength for primary B2C data collection/surveys and designs DMS solutions for data collection process

Why SoftAge

Capabilities

• Handled over 569 Million documents Pan India.

• International standard warehouse are being maintained across the country

• Processing 400,000 documents per day

• 1.3 billion documents stored in 4.3 lac sq. feet warehouse space covering 15 circles

• Monthly retrieval of more than 2.5 lacs documents for regulatory compliances within 48 hours

• Ability to launch the Process / Project within 30 days

• 561 fully equipped spoke offices in India

• More than 94% documents get processed within 4 hours

• Workforce of 10500 skilled manpower 536 employees associated for more than 10 years 1085 employees associated from last 8 -10 years 2027 employees associated from last 5 – 8 years

• All offices and warehouses are connected through biometric access and are under CCTV vigilance

• Process centric innovative technology & dedicated research and development team

• Clients from across the verticals – Telecom, BFSI, Aviation, Realty, Legal, Education and Government

Cases Physical verification of ~3 million customers in 2005 - Verified the addresses of customers according to theirs details

mentioned in CIF/ CAF for UP west circle.

Re-verification of ~50 million documents in 2006 - As per guidelines of DoT completed the verification of customers’ documents e.g.- completeness of CIF/CAF, availability of POI/POA and Photographs for PAN India.

Re-verification of ~100 million documents in 2010 - As per the guidelines of DoT, retrieve & segregate the de-active and active customers’ documents and update the data base and re-collect the required documents for incomplete/ improper CIF/CAF.

Operational Office at District level, 2012 - Launched fully equipped 459 Spoke offices in various remote locations of India, within 10 days to cater the DMS process.

Permanent Enrolment Centers for UIDAI - established fully operational offices as permanent enrolment centers for registration of Aadhar.

Department of Economic Development UAE- Indexing, Scanning and Document warehousing Processing 10 million in 1 year

Airtel Zambia - Processed over 3 million KYC Forms including Data Entry. Scanning, Storage & Retrieval.

Launch of overseas offices

In 2011- First overseas office - UAE In 2012- Kenya and Zambia offices In 2013 – KSA office

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Insights & Benefits

Client Focused Services

Our Expertise

Wide Network of offices & warehouses

Trained Human Resource

Enhanced Document SecurityFully Equipped Hub Offices & Document Warehouses

Reliability

Flexibility of Services

Expertise & Capacity to handle huge volumes of data & documents

With its pan-India presence and expertise in Document Management & other services across various sectors and industries, SoftAge provides a highly effective and reliable solution to all its clients

Technical Offerings

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Software Development

• CloudDocu is a cloud web based software offering for SMB and other corporates for whom the importance of documents, data security and reliability is a concern.

• SoftAge manages and organizes all types of documents through a web browser resulting in completely automated document management solution.

• Enterprise Document Management System is designed to leverage the client’s information assets by electronically capturing all business documents, which are consistently stored and easily retrieved.

• The solution offers control over the vast daily paper work generated in a secure yet highly accessible environment.

• TeleDoc is a highly efficient process that operates on the document data flow right from the point-of-collection to the warehouse, including verification, audit, scanning, record creation, data/document retrieval and further meeting the client requirements.

CloudDocu

TeleDoc

Enterprise Document Management System

ScaNet

A Remote image capturing program with feature of automated indexing through barcode for bulk scanning & uploading documents on server on regular basis.

mScanner

A mobile application for document scanning through android mobile phones /tabs and to upload them on server . Document can be scanned and stored systematically rather than manual activity as with no requirement of infra setup, minimizing the cost of hardware.

Employment Verification Management (EVM)An Employee Verification Management System for handling complete recruitment process with registration of 300-400 employees every month, followed by Auto-Mailer, Salary generation and Search and retrieval.


SoftAge Human Resource Management (sHRM)An in-house portal for employee’s which includes- • PMS Report• Policies• Holidays• salary slip

SmartCapture

An application for document scanning, capturing text from scanned documents and exporting metadata and images to client with features including: • Scanning and OCR• Automatic content reading• Dynamic template creation

Locii

A GPS based real time tracking application to track the location of runners along with the documents


21SoftAge Adept International Limited

Software development & maintenance represents the new customized software offerings specific to the industry and enhancements & improvements to existing software that provide the competitive edge needed to stay ahead and succeed in any industry.

Software Offerings

DMS Solution Website Development CloudDocu

Software & Hardware Maintenance Services

• SoftAge offers customized DMS software solutions suiting the industry requirements

• Key offerings have been Sublime S, Sublime D, TeleDoc software

• The DMS solutions can be suited to the needs of banking, Insurance, Retail, Hospitals & other industry verticals

• SoftAge also offers Website development facilities to various clients

• The services are offered pan-Africa and India

• Cloud Docu is a customized software offering for SMB and other corporates where the volume of documents is either lesser or uploading is required at remote locations

• Software runs through internet and scanning can be done online and stored on private cloud server

SoftAge Hardware Maintenance Services offers a range of customizable hardware support services for its clients. We resolve hardware issues quickly and conveniently. SoftAge technical expertise is broad and deep with many years of successful problem solving and client satisfaction.

Hardware Support

•Printer•Scanner•Network Cable•Server•Network Switch

Other Devices

•Laptop•LAN Card•Portable hard drives •Personal computer•Patch card

Global Projects – Software DevelopmentE-DurarE-commerce and web portal for Durar (U.A.E client) that includes – • Economic Business Directory• Classified, Properties, Job, Sales and Offers portal• Brand Search• Virtual Mall• E-Government, E-Tender• Language change from English to Arabic and vice versa

CERPAC-IDAn online application used for issuance of unique numbers by government agencies in Nigeria that includes-• Biometric Capturing, Quota Allocation, Inventory Control• Bank notification and reconciliation• Quality Assurance and MIS reporting• Production and Flagging• Interface & Theme Management• Keyword text searching & AFIS Module

SoftAge Information Technology Limited - Confidential

Global Projects – Software Development

Bank EDMSData cleansing project for Housing finance bank in Nairobi, Kenya with features that includes• Import and Export data• Data Audit and reports

Teledoc-Airtel (Zambia)Document management project for Airtel, Zambia that includes:• Scanning and document uploading • Data entry through scanned image• Audit and reports• Import and export data


IT Capability

• 24X7 central helpdesk assistance and support

• Central IT team of more than 40 people

• Web application to handle 50,000 + concurrent users

• Per day data transaction – 7 GB

• Data and image uploading from remote locations- within 40 seconds by 2G dongle

• ISO 27001:2005 certified data centre in Gurgaon, with backup data centre in Bangalore

• 25 High end server with 24X7 power backups

• Dell RAC server with 32 core dual processor and 384 GB RAM

• Dell SAN storage with 20 TB space

• Backup and replication for Disaster Recovery and Business Continuity Plan

• Latest technology desktop PC 5500+ and 750+ scanners

• Central Bandwidth of 80 Mbps with backup of 80 Mbps

• Bandwidth of 2 Mbps each at 600 locations across India• Technologies – .Net, Java, PHP, MS SQL Server 2008, MySQL, Mobile apps, Web services, auto SMS, integration

with dialer for call centers, Mobile websites, Integration with Google Maps, OCR and filtered data capturing


Quality

• For sustenance of ISO/IEC 27001:2005 and ISO 9001:2008

Internal Audits (QA) (For ISMS and Process Reviews)

• 10% QC effort mandatory on every DMS Process• Software Quality

Product reviews at every stage of SDLC

Requirements and Design Requirement gathering (SRS) and finalization Requirements formulation and approval Development of Design Review and finalization of Design Functional Test case preparation Functional Test case Review and finalization Coding and Implementation Coding and database guideline is followed Appropriate commenting standard is followed Code review is done Unit testing by developer


• Software Quality Contd..

Extensive System Testing process

Alpha Testing Functional & integration Testing is done by tester Bug management Software “Mantis” is used to log the bugs.

Security Testing After successful testing analyze the security threats and data security breaches. Accumulating security gaps and rectification Retesting done

Beta Testing After successful testing the application is handed over to Circle for pilot run Accumulating feedback and rectification Retesting done and again handed over for pilot run.

** All functional & integration testing is done by an independent testing team


Quality

Key Clients

Key Clients

SoftAge Information Technology Limited 28

Banking & Insurance Govt & PSUTechnology & Telecom

Key Clients


Others

Education Financial Institutions

Key Clients in Africa

Projects in Kenya, Zambia & Nigeria

Housing Finance Kenya Processed over 100,000 Loan & Deposit files Data Cleansing Data Entry, Data Migration Duration - Continuing

Airtel Kenya Processed over 3,000,000 KYC Forms Data Entry Scanning of forms Providing Storage & Retrieval Service Duration - Continuing

Projects in UAE

Department of Economic Development Indexing, Scanning and Document warehousing Processing 2 million documents Duration -1year

Contec Global (Nigeria) Designing and Development of CERPAC ID software

application Bio metrics, image, signature capture software

IFFCO Total Documents Processed – 100,000 Document Archiving, indexing, sorting TAT- 3 months

Lama Tours Total Documents Processed – 400,000 Document Archiving, indexing, sorting TAT- 3 months


Achievements & Awards


D&B-Axis Bank Business Gaurav SME Awards 2011

ET Now DMS Conclave 2012

Deloitte India Tech Fast 50 Awards 2012

Indian SME Top 100 Awards 2013

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Thank You

Website www.softage.net

http://www.softage.net/