Live On – To the memory of the fallen and the future of the living

THE ROYAL BRITISH LEGION

JOB DESCRIPTION

Job Title: Poppy Calls Fitter - Levels 1, 2 and 3

Reporting to: Technical Officer

Role Purpose: To provide a handyperson service for older and disabled beneficiaries that includes minor repairs, adaptations, and other works as required to help residents to live independently, safely and securely in their homes. To provide relevant service information and advice to customers and make referrals to partner agencies

Key Responsibilities:

Levels 1, 2 & 3 To undertake a wide range of small household repairs, DIY tasks and minor

adaptations to a high standard, whilst ensuring the satisfaction of the client. Where appropriate, liaise with Independent Living Advisors and Occupational Therapists in the fitting of equipment, and the execution of minor adaptations to their specification.

To fit and install minor disability aids and home security devices, as requested by the client and colleagues.

To install smoke detectors and community alarm equipment, as appropriate.

To install handrails and ramps to assist clients to navigate around their home and garden.

Be responsible for ordering and purchasing any materials necessary to carry out and complete a task to the Beneficiaries full satisfaction. All materials are to be ordered from the RBL Preferred Suppliers List.

Where necessary, conduct assessments at the beneficiary’s home to determine the nature of the work required, and where necessary to take measurements of materials needed to complete the job.

To liaise with Independent Living Advisers and/or Regional Technical Officer on work to be completed including; the determining of works required and advising on material costs.

To liaise with colleagues, partners and stakeholders to ensure that clients are referred for appropriate services.

To maintain accurate records of work carried out and advice provided to clients for performance monitoring purposes.

To carry out household checks and provide guidance on energy, security and home safety, as instructed by the Technical Officer. Highlight any areas of concern immediately to the Technical Officer.

Complete all booking documents and records as instructed, returning them to the central administration office each week, including weekly Vehicle Safety Checks,

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Risk Assessments, Home Fire Security Checks (where applicable) and any other documentation requested by the Administration Office, the Technical Officer, the Independent Living Regional Lead or the Independent Living National Lead.

To log all complaints and instigate the complaints procedure as required through the Poppy Calls – Call Centre Manager.

To promote the work of the service through the distribution of Leaflets and Materials. To promote the service amongst other local Health, Welfare and Social Care Agencies.

Attend area and regional team meetings, as required.

To monitor and report monthly on levels of held stock to the Technical Officer.

To check the internal database on a daily basis to ensure the correct scheduling of work, and for amendments or cancellation to existing workloads. Update database with details of the jobs completed and materials used, cost, time taken on each job, as well as recording the results of home checks such as fire safety or energy efficiency and other systems, as necessary.

To maintain in good working order Legion equipment (including Vehicle, Laptop and Mobile Communication).

To undertake all development training required to undertake the role to a satisfactory standard.

To remove waste and debris after completing the required work and to leave the site clean and tidy.

To carry an identity card at all times and to show this to the client before entering their property.

To report any accidents including personal injury or damage to the client’s property, including near misses.

Any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the line manager or Head of Department/Division.

Level 2 undertakes a onlyLevel 3 undertakes both a & b

a) Where appropriately qualified, undertake complex plumbing/carpentry jobs, or jobs related to specific qualifications, share knowledge and expertise with colleagues and assist colleagues with more complex jobs.

b) Where appropriately qualified, undertake electrical work, including installing sockets for charging EPVs, fitting security lights, electric showers and assisting with quality assuring electrical work of external contractors.

This job description reflects the current requirements of the role.As duties and responsibilities change and develop, this will be reviewed and will be

subject to amendment in consultation with the post-holder.

GENERAL RESPONSIBILITIES

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To implement the Equal Opportunities Policy into your daily activities.

To be responsible for your own Health and Safety and that of your colleagues, in accordance with the Health and Safety Act (1974) and relevant EC directives, including reporting any health and safety hazard immediately you become aware of it.

To work in accordance with the data Protection Act (1998 and to ensure all new systems are reported to the Data Protection Officer.

Other

To work flexible and at times unsociable hours, when required.

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PERSON SPECIFICATION

CRITERIA ESSENTIAL / DESIRABLE

HOW TO BE MEASURED

APPLICATION/ASSESSMENT/INTERVIEW/C

ERTIFICATE

QUALIFICATIONSGood standard of general education to GCSE level or equivalent E Application

Full UK driving licence E Application

Recognised Trade Qualification eg Plumbing or Carpentry (E.g. City and Guilds)

Level 1 – DLevels 2 - E Application/Certificate

Recognised Trade Qualification in Electrical Work Level 3 - E Application/Certificate

KNOWLEDGE AND EXPERIENCE

Significant experience of undertaking small property repairs

E Application/Interview

Significant experience of working in a domestic/occupied premises situation (local authority, housing association, sheltered accommodation or home improvement agency)

E Application/Interview

Demonstrable experience working as a plumber, carpenter or multi-trade operative

Level 1 - DLevels 2 & 3 - E Application/Interview

Demonstrable experience of undertaking electrical work and related checks

Levels 1 & 2 – DLevel 3 - E Application/Interview

Awareness of building regulations D Interview

Knowledge of and ability to install home security measures E Application/Interview

Awareness of relevant Health and Safety Procedures and legislation E Interview/Assessment

Experience of working with a vulnerable client group

Level 1 – DLevels 2 & 3 - E Application/Interview

Knowledge of basic construction and property maintenance techniques E Application/

Interview/Assessment

Experience of working in a Health, Welfare or Social Care environment D Application/Interview

Knowledge and understanding of Safeguarding Adults at risk of abuse D Application/Interview

COMPETENCIES:Effective Communication – Level 1 E Interview

Customer Service - Level 1 E Interview

Planning and Organisation - Level 1 E Interview

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Team working - Level 1 E Interview

Analytical Problem SolvingLevel 1 – Level 1Levels 2 & 3 – Level 2

EInterview

SKILLS AND ABILITIES:Good IT skills, proficient in Word, Excel, Outlook and Powerpoint. E Application/Interview

Ability to undertake manual handling duties and lift weights in accordance with Manual Handling Regulations

EInterview/Medical

Assessment

Ability to identify potential fire, security and safety hazards in the home E Application/Interview

Good Basic Carpentry skills e.g., ability to change a lock, fix a stuck door, build a shed and install a hand rail.

E Interview

Empathy with mission, values and objectives of the Legion E Application/Interview

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