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The Power of the Makigami Wall To Solve Problems in Organizations or Projects
October , 2017
Paulo Napolitano
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Lean
2
…is the philosophy of
continuous improvement
and respect for people.
…requires a collaborative
environment, systemic
thinking, and reflection
(Hansei).
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The Origin of Makigami
3
Meaning: role of paper with
relevant information
Used by Okamura at Fujico,
Japan
Applied at the organization,
department, project, and
process level.
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The Makigami Difference
4
The Makigami Wall offers an
approach to develop
systemic thinking
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5 Main Domains of Makigami
5
1. Value Understanding
2. Process
3. Flow
4. Current Situation
5. Opportunities
OPPORTUNITIESCURRENT
SITUATIONFLOWPROCESS
VALUE
UNDERSTANDING
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Value
6
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Process
7
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Flow
8
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Current Situation
9
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Current Situation
10
1. Customer Value
2. Process
What is the
opportunity for
improvement?
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Opportunities
11
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Makigami Wall & Lean Culture
12
1. Systemic Thinking
2. Constancy of Purpose
3. Hansei
4. Customer Driven and Process Driven
5. Collaboration
6. Knowledge Sharing
7. Transparency
8. Visual Communication
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KPI's RD Driver Dec-14 Jun-15 Dec-16 ∆
Vision/Plan Estrategico 16 1.00 0.37 0.62 0.81 0.19
Orientacion al cliente 15 0.94 0.68 0.68 0.75 0.06
Mejora continua 14 0.88 0.46 0.48 0.57 0.10
Normas y Procedimientos 14 0.88 0.44 0.60 0.71 0.11
Independencia 14 0.88 0.82 0.76 0.86 0.10
Funciones y Responsabilidades 12 0.75 0.69 0.74 0.70 -0.04
Gestion de Riesgos 12 0.75 0.54 0.67 0.71 0.05
Eficacia/Eficiencia 9 0.56 0.64 0.74 0.70 -0.05
Flexibilidad 9 0.56 0.69 0.71 0.73 0.02
Coordinacion y Colaboracion 9 0.56 0.64 0.60 0.74 0.14
Personal 5 0.31 0.54 0.57 0.61 0.04
Innovacion 5 0.31 0.65 0.73 0.65 -0.08
Gestion de Colaboradores 4 0.25 0.75 0.74 0.81 0.07
Gestion del conocimiento 3 0.19 0.46 0.55 0.48 -0.07
Communicacion 3 0.19 0.55 0.49 0.59 0.10
Formacion Interna 1 0.06 0.62 0.60 0.46 -0.14
Prestigio 1 0.06 0.69 0.68 0.52 -0.15
Politica de Cargos 0 0.00 0.38 0.38 0.65 0.27
Score Score Score
Max Score: 146.00 85.93 95.14 104.30 9.16
Encuesta G G G
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
0.90
1.00
Vision/Plan Estrategico
Orientacion al cliente
Mejora continua
Normas y Procedimientos
Independencia
Funciones y Responsabilidades
Gestion de Riesgos
Eficacia/Eficiencia
Flexibilidad
Coordinacion y Colaboracion
Personal
Innovacion
Gestion de Colaboradores
Gestion del conocimiento
Communicacion
Formacion Interna
Prestigio
Politica de Cargos
DRIVERS
GROUP DEC 14
GROUP JUN 15
GROUP DEC 16
DT - DEC 14 VS JUN 15 VS DEC 16
20.00
40.00
60.00
80.00
100.00
120.00
140.00
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KPI's RD Driver Dec-14 Dec-14 ∆
Vision/Plan Estrategico 16 1.00 0.37 0.00 -0.37
Orientacion al cliente 15 0.94 0.68 0.33 -0.35
Mejora continua 14 0.88 0.46 0.33 -0.12
Normas y Procedimientos 14 0.88 0.44 0.22 -0.22
Independencia 14 0.88 0.82 0.00 -0.82
Funciones y Responsabilidades 12 0.75 0.69 0.52 -0.17
Gestion de Riesgos 12 0.75 0.54 0.00 -0.54
Eficacia/Eficienvia 9 0.56 0.64 0.22 -0.42
Flexibilidad 9 0.56 0.69 0.00 -0.69
Coordinacion y Colaboracion 9 0.56 0.64 0.33 -0.31
Personal 5 0.31 0.54 0.29 -0.24
Innovacion 5 0.31 0.65 0.22 -0.42
Gestion de Colaboradores 4 0.25 0.75 0.33 -0.41
Gestion del conocimiento 3 0.19 0.46 0.33 -0.12
Communicacion 3 0.19 0.55 0.22 -0.33
Formacion Interna 1 0.06 0.62 0.56 -0.07
Prestigio 1 0.06 0.69 0.47 -0.23
Politica de Cargos 0 0.00 0.38 0.00 -0.38
Score Score
Max Score: 146.00 85.93 30.59 -55.34
G IEncuesta - MA
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
0.90
1.00
Vision/Plan Estrategico
Orientacion al cliente
Mejora continua
Normas y Procedimientos
Independencia
Funciones y Responsabilidades
Gestion de Riesgos
Eficacia/Eficienvia
Flexibilidad
Coordinacion y Colaboracion
Personal
Innovacion
Gestion de Colaboradores
Gestion del conocimiento
Communicacion
Formacion Interna
Prestigio
Politica de Cargos
DRIVERS
GROUP
MA
DT - DECIEMBRE -2014
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Corporate Level Results
TNI Drivers Dec-16
3.27305
Core Values 12 1.01 12.2
Character Traits 10 1.21 12.1
Leadership 8 1.05 8.4
4 1.00 4.0
4 1.00 4.0
Overall Score 38 41
Corporate Level
Project Level
Project Level Results
TNI Drivers Dec-16
2.200107
Core Values 12 0.79 9.5
Character Traits 10 0.63 6.3
Leadership 8 0.78 6.3
4 0.79 3.1
4 0.79 3.1
Overall Score 38 28
Results
Individual Dashboard
Behavior
Processes
Results
Behavior
Processes
0.0
0.5
1.0
1.5
2.0
Count On Me
Finding What's Valued
We Have a Process For ThatAlways Learning Always
Teaching
Relationships Matter
Core Values
0.0
0.5
1.0
1.5
2.0Learner
Innovator
Takes Initiative & Responsibility
Flexible
Character Traits
0.0
0.5
1.0
1.5
2.0Lean Competency
Genchi Genbutsu
Understand Value
Lead by Example
IntegrationProcess Focused
Facilitating Environment
Consensus Decision Making
Continuous Improvement
Lean Leadership
0.0
0.5
1.0
1.5
2.0
Core Processes Results
Core Processes and Results
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Questions & Answers