the power of observation
TRANSCRIPT
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Observer les utilisateurs en condition réelle pour mieux comprendre les enjeux du contexte et les besoins. Paris web 2015
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The power of observation
Paris web 2015
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Julien Champagne
UX Designer / Ergonome Freelance
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Introduction
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Volontaires ?
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Ho-Yeol Ryu
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Observer ?
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ETHNOGRAPHIE
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CULTURE
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©Katielee Arrows
L’ANALYSE DE L’ACTIVITE
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Pourquoi observer ?
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LE CONTEXTE
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COMPRENDRE LES VRAIS OBJECTIFS
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TRAVAIL REEL
TRAVAIL PRESCRIT
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goinfre professionnel
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Arbre à croquettesou
croquettier
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Chat roux
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Chat roux(le mien)
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Qui ?
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Comment ?
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PRENDRE LE TEMPS
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PRE-OBSERVATION1
GRILLE2
OBSERVATION3
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PRE-OBSERVATION
GRILLE2
OBSERVATION3
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Demander l’autorisation
Restez en retrait
Ne pas intervenir ou aider
Poser des questions
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MOI ? M’ENNUYER ? JAMAIS !
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CONSTRUCTION
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Observation Flipboard
Comportement spontané à la première page Flip <- Flip -> Scroll Touch
Sélection catégories Hésitation Sélection puis déselection
Déselection puis sélection Rapide
Navigation page Scroll spontané Flip spontané Répétition ? … …..
Comportement spontané de recherche
Va à la page d’accueil
Appui bouton recherche
Ajout d’article dans préférence Appui sur le + spon
Recherche de bouton
choix Catégorie OK / NUL
Validation Vert / Editer
Retour Erreur d’appui …
Retour Accueil à chaq fois
Appui plusieurs fois de suite
etc..
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PASSE A TON VOISIN
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Pourquoi ?
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Pourquoi ?
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Pourquoi ?
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Pourquoi ?
+60%2003
2004
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Quelques conseils
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CONFIANCE
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BE HAPPY
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INTERPRETATION
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Et ?
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FIRST STEP
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N’HESITEZ PAS
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Un dernier conseil
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DOIT
DOIT
JUST
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MERCI
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@ergopetillant