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THE FUTURE OF UNIFIED COMMUNICATIONS

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UC AND ITS BENEFITSUC CURRENT OFFERINGS

FUTURE OF UC

Managed Unified Communications empowering business with a holistic UC services

IP Communication Messaging

……

Media-rich Conferencing

Mobility

A set of collaboration functions, which include: Enabling businesses to collaborate more effectively through the use of media rich communication tools

These tools includes voice, video, data and mobility on an integrated platform.

IP Telephony

Online Directory

Voice /Video Call

Single Number Reach

Mobility Client across broad

range of platform and

devices

Integrated with desk endpoint/room

endpoint Effectively increase internal and external stakeholder value

Helps enhance business processes Personal Chat / Group

ChatPresence

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Individuals

At a corporate

desk

Internal interactions

Agile teams

Work from anywhere

Ecosystem collaboration

to

to

to

increase in the amount of information created by 2020500%

Social Media Today

of organizations will offer mobility to workers by 202090%

Frost & Sullivan

increase in innovation and creativity with collaboration outside the organization

35%PGi

We need UC because the way we work has changed

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High-quality communication and collaboration is key to your continued

success

Increased team agility

Reduced costs of doing business

Flexible, mobile workforce

On-demandbusiness models

Collaboration across organizational

boundaries

Intimate customer experiences

UC has been supporting this changes and continue to evolve according to the business requirement

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UC AND ITS BENEFITS

UC CURRENT OFFERINGSFUTURE OF UC

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MAMPU is having the UC in the form of MyGov UC – supporting several UC features

Secured Enterprise

Social Collaboration

Enhanced HD Voice

quality

Conferencing toolsDesktop sharing,

document sharing, recording

Voice Mail

Single Number

Reach

Customer Portal

Admin Portal

Mobile App Phone

Book

There are more features that MAMPU can explore within existing UC capabilities

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Potential interest of MAMPU which TM can offer immediatelyvia mobile app

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UC AND ITS BENEFITS

UC CURRENT OFFERINGS

- Single Number Reach - TM ONE Talk

- Secured Enterprise Social Collaboration – TM ONE Flow

FUTURE OF UC

Single Number Reach – TM ONE Talk

You can now enjoy TM ONE Talk!

You will receive an Activation Email

Note : OTP + Download Link

You will need to download TM ONE Talk. Log in with

OTP and Email.

Features

A single number to reach you anytime, anywhere

Increase call

completions through interconne

ct with Olnos

Works on WiFi and

any mobile network

Calls are made and received via TM

ONE Talk

Keep your mobile number private from

consumers and

Enterprise

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UC AND ITS BENEFITS

UC CURRENT OFFERINGS

- TM ONE Talk

- Secured Enterprise Social Collaboration – TM ONE FlowFUTURE OF UC

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They experience 18% higher productivity, 12% higher profitability, and 51% lowerturnover than companies with disengaged workforces.

Studies show that top performing companies have engaged employees..

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TM ONE Flow is a secured single

communication and real-time management

platform for the entire organisation.

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Staff are already using tools such as WhatsApp

to coordinate official business.

Through Flow, securely connect all employees,

streamline processes, and enhance

communications and operations.

Secured Enterprise Social Collaboration – TM ONE Flow

14 14

Platform

Overview

Company Directory- Active Directory Connected

- Employee Profiles

Tasks & To-dos

Workflow- Customized Workflows

- e-Forms & e-Reports

- Hierarchy Approvals

Communication- 1-1 and Group Chats

- Voice & Video Calls

- Broadcasts

- Mobile

- Desktop & Laptops

Multi-Platform

Security- Dedicated Servers

- AES-256 Encryption

- User Access & Control

Management

- Your Active Directory

- Your Systems and Apps

- Your Chatbots

Integrations

Knowledge

ManagementCommunity

Forums

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Core Features

Manage communication effectively within your company

Look up info within

company directory and

communicate directly:

Chat

Voice call (up to 50

concurrent)

Video call (up to 5

concurrent)

Broadcast important messages efficiently

to the entire corporate organisation.

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Instant Workflow With E-forms And E-reports

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Create customized

forms and add up

to 5 levels of

approvers

Have seamless, fast

and paperless

approval requests

with digital signature

e-forms and export as

pdf.

TM ONE Flow cover all enterprise requirements vs other similar Apps

Platform Supported Android, IOS, Browser Android, IOS, Browser Android, IOS, Browser Android, IOS, Browser Android, IOS, Browser Android, IOS, Browser Android, IOS, Browser

Enterprise Grade X

1 to 1 / Group chat

1 to 1 Voice Call

1 to 1 Video Call

Audio Conference X X

Video Conference X X

Broadcast Message X

File Sharing

Company Directory X X

Custom Emoji X X X X X X

Workflow Features X X X X X X

White Label App X X X X X X

Screen Sharing X X X

API Integration X X

Support Botnet X X

Apps Ecosystem Limited MS Enterprise Apps X X Strong X

Whiteboard Spark Board X X X X

PSTN Call In 2018 X X X X

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UC AND ITS BENEFITS

UC CURRENT OFFERINGS

FUTURE OF UC

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UC collaboration tool will integrate with smart service solution-for Seamless collaboration

People to machine collaboration 1

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The unified communications space is growing smarter by the day-this drive to the more intelligent meeting room will be powered by the presence of AI and machine learning. This invisible UC that allows you to wear collaboration apps in your ear, specs, and even under your skin.

UC will advance with an AI strategy that gives employees their own personal AI assistants, constantly responding with meaningful messages and insight.

Emerging trend of Smart UC and AI 2

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At one time, sensitive communication took place on paper and was marked “classified.” Today, security transcends past the desktop and into the void of the internet. So look for an increase in securing communications as a trend in order for businesses to continue to communicate their proprietary information across and outside of their networks.

Security is critical3

Merging Future of Email collaboration tool

In the near future our email will be more visual, more interactive, & will give users more control

4

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Augmented Reality (AR)

The ability to put digital content as an overlay of the real world greatly enhances the capabilities of

field workforces.

A building worker can see the map of electrical, water, gas and telecom cables underground and know precisely

where to dig a hole or a technician can repair a machine he has no knowledge of, by using AR video tutorials and

remote expertise from a center of excellence to reduce downtime

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6 Big Data Analytics will help the employer to understand their workforce better

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Thank you!Menara TM ONE

No.1, Jalan Damansara,

60000 Kuala Lumpur

tmone.com.my