the future of mail and apps is social notes social...

© 2012 IBM Corporation

The Future of Mail and Apps is SocialNotes Social Edition


IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.


Why become a social business?

The value of transforming now

© 2012 IBM Corporation4

The social graph is enabling new ways for people to connect and collaborate, changing the way people interact and live

30 billion pieces of content are shared on Facebook each month

LinkedIn will surpass 5.3 billion professionally-oriented searches in 2012

Pinterest drives more traffic to retail sites than Google+, YouTube and LinkedIn combined

The top 6 social networks now have over 2 billion users world wide

344 million tweets sent via Twitter per day

66% of online adults use social media platforms such as Facebook, Twitter, MySpace or LinkedIn

Wikipedia now hosts more than 17 million articles

Sources: Twitter, Jeff Bullas; Pew Internet & American Life Project; IDC; LinkedIn; The Real Time Report ; Pintrest; Regalix


Winners recognize the importance of leading through connections

2012 IBM CEO Study Findings:

Source: 2012 IBM CEO Study “Leading Through Connections

57%of CEOs believe they will utilize social media to engage clients (increase of 256%)

Emphasis on openess 30% higher among outperformers

Technology is the #1 top driver of change over next 3 years


Why is email critical for a social business?

It's about evolution, not revolution


● Workers under 30 expect the same types of interactions through social tools at work as in their personal lives

● 20% of business users will use social networking instead of email as their primary communication source by 20142

● Technology is changing how we live and work—and the inbox is evolving

The social graph is highlighting the shortcomings of today's corporate collaboration environment

1 Courtney Rubin, “Study: Employees are Unproductive Half the Day;” Inc.com, March 2, 2011, www.inc.com/news/articles/201103/workers-spend-half-day-being-unproductive.html.2 “Business Gets Social,” July 2011, www.gartner.com/technology/research/business-gets-social/ .

The way people work isn't working ...

● Mountains of information● Email and task overload● Too many applications● Untapped expertise

… email is a big culprit ...

● Employees spend up to half of their time processing email1

● Involved email collaboration wastes time and inhibits others from accessing useful information:● Group conversations● File sharing● Project management● Notifications

… and must adapt to a social world.

http://www.gartner.com/technology/research/business-gets-social/

http://www.gartner.com/technology/research/business-gets-social/


In this new world, is email “dead”?

“9 Reasons why email is dead”

- John C. Dvorak, March 16, 2009

“The end of the email era...”

- Wall Street Journal, October 12, 2009

“...so email...is probably going away...”

- Sheryl Sandberg, COO, Facebook, June 24, 2010


“The report of my death was an exaggeration...” - Mark Twain

Corporate emails / day: 87.2 BILLIONSource: Radicati Group, “Email statistics report 2011”

Tweets / day: 344 MILLIONSource: Twitter, Feb 2012

Facebook posts / day: 1.79 BILLIONSource: Digital Buzz Blog, Jan 2011


“...in several high-profile news stories over the past year, some companies are trying a "no internal email" experiment. Unfortunately, this is akin to turning off your automobile because the radio is too loud; it may stop the noise, but it also stops you from going anywhere.”-- Michael Fauscette, Group Vice President, IDC


Email will live on because workplace behavior doesn't change overnight

Digital Natives“New ways to work”

Digital Immigrants“I live in my inbox”


Email will live on because it does certain tasks much better than other social collaboration tools(1)

(1)Source: "The Social Workplace: Rethinking Communication and Collaboration in the Age of Social Networks": Portals, Content & Collaboration Summit, March 12-14, 2012 at Gaylord Palms in Orlando, FL.


Where does email go from here?

The future of mail is social


“Very soon, you won't be able to see email and social networking separate. Email will not die, it will in fact have more flavour and will be more integrated."-- Neha Gupta, senior research analyst, Gartner


From email to social mailDriving deeper expertise, active engagement, customer advocates...and real business results

Instilling lasting trust

Inspire active engagement (through open sharing)

Build deeper expertise (and build it faster)

Create customer advocates(and leverage collective

intelligence)

Time savings:The integration and consolidation of information and interactions boosts employee efficiency and productivity.

Better decision making:Improves sharing to empower people with real-time access to the right information and expertise

A more engaged workforce:Easy-to-use collaborative working environment with combined business and social apps

Mitigation of security risk through standardized access across platforms to business-grade tools


So how do I “Get Social”?

Start in your inbox!


With Notes 8.5.3, your social transformation begins NOW!Connect

✔ Instant messaging and rich presence✔ Calendar overlays✔ vCards

Discover✔ Conversations✔ Integrated search center: profiles,

documents and more✔ Widgets and Live Text

Collaborate✔ Office productivity tools✔ Teamrooms, blogs and discussion

forums✔ Document and file sharing✔ Status updates

Access✔ Offline productivity✔ On premises or cloud✔ Rich client or web-based✔ Workflow and enterprise integration

IBM

ORACLEMICROSOFT

CISCO

AVAYABLACKBERRY

APPLE

SAPEMC

Notes 8.5.3 – Integrated presence and awareness

IntegratedPresence

Right Click to Chat

Embedded Client


Notes 8.5.3: drag-and-drop file sharing made easy with IBM Connections Files

19

● Upload files for your own use or to share with others

● Drag and drop an attached file or a file from your desktop to Files

● Drag and drop or copy and paste a file from Files to your desktop

● Send an HTML link to a file

● Search for people or communities

● Sort files for easier browsing

● Detach the Files window from the Notes sidebar

● Open Connections Files in a browser

● Share, or stop sharing, existing Files

● Delete Existing Files

● Rename Existing Files


Notes 8.5.3: quickly tap into your social networkwith IBM Connections Profiles

20

● Post your status so that colleagues can see what you are working on

● View status updates from colleagues in your network

● View status updates from colleagues you are following

● Comment on a status posting

● Clear your status

● View your board or someone else's board

● View the list of people you follow


New: advanced business cards, shared file links, status updates


IBM Lotus iNotes: access your mail and collaboration data from anywhere

Choose the deployment method that best fits your needs:

● Lotus iNotes, the Lotus Notes rich client, or both!

● They're each included with an on-premises Client Access License

● or have IBM manage your deployment with SmartCloud Notes

The only web client you'll need:● As simple as launching a browser● Connect from any computer● Low-cost deployment● Consistent UI with Lotus Notes ● Use your existing kiosks, computers and

Domino infrastructure


IBM SmartCloud Notes: enterprise-ready cloud-based email✔Access e-mail via the Notes client, web browser, or both

✔Robust calendaring and scheduling

✔Integration with Domino on-prem environment via hybrid configuration support

✔Integrated IBM Sametime instant messaging

✔Built-in spam and virus protection

✔25 GB of mail file storage per user

✔Mobile offerings available✔ Traveler, BlackBerry

✔Archiving, including e-mail retention

IBM's integrated suite of mobile solutions

Build mobile applications and sitesConnect to, and run enterprise systems in support of mobile

Manage mobile devices and applicationsSecure mobile business

Extend business capabilities to mobile devices

Transform and enable business processes via mobile and social

IBM Mobile Enterprise

Solutions

IBM mobile enterprise apps available today

IBM Sterling Integrator Mobile

IBM Sterling Store Associate Mobile

IBM Sterling TMS Carrier Mobile

IBM Sterling Field Sales Mobile

IBM Sterling Order Management Administration Mobile

IBM Sterling Control Center Mobile

IBM Sterling InFlight Data Management Mobile

IBM Sterling Document Tracking Mobile

CommerceCommerce

IBM Lotus Notes Traveler (email, calendar, contacts)

IBM Connections (social)

IBM Sametime (IM, UC)

IBM SmartCloud Meetings

IBM Symphony (doc viewer)

Social BusinessSocial Business

Coremetrics for Mobile

IBM Cognos Mobile

Business Intelligence & AnalyticsBusiness Intelligence & Analytics

Extend and Transform through MobileA comprehensive suite of mobile solutions for social business

IBM Lotus Notes Traveler -- push email, calendar, contacts (also available in IBM SmartCloud)

Real-time collaboration – IBM Sametime presence, IM chat and telephony

Online meetings for IBM Sametime or via IBM SmartCloud for Social Business

IBM Connections social software for access to your professional network

IBM Lotus Symphony Viewers for viewing business documents

All on device appropriate interfaces for the leading mobile devices - smartphones and tablets

Apple®, Android, BlackBerry®, Nokia

27

Social is Mobile with IBM Lotus Notes Traveler● Syncs Lotus Notes email (including attachments), calendar and address

book● Supports iOS, Android, Symbian, Windows Mobile● Security, encryption and device policy management features included

(e.g. passwords, device wipe, partial wipe)

New Traveler Features● Wipe business only email/calendar data on

Apple iOS devices (iPhone/iPad)● Already supported on other platforms

● iOS 5 support - folder, follow up flags● Android enhancements – widgets● Symbian^3 support

Also available ● Web browser access available via iNotes

Ultralite● For Blackberry devices, Lotus Notes email

access via RIM Blackberry Enterprise Server

28

IBM Sametime Mobile IM chat, Presence

Android iPhone and iPad with Apple push notifications

IM chat apps for Blackberry, Symbian, Windows Mobile devices also available


Sametime Unified Telephony dialer

Available for Android, iPhone and iPad

● Click to calls from mobile via Sametime Unified Telephony.

● Calls to/ from SUT unified number, not the mobile number

● Use any preferred number/ device to take the call

● Launch phone dial pad

30

IBM Mobile Meetings

SmartCloud Meetings iOS, Blackberry, Android

Sametime Meetings for Blackberry Sametime Meetings Viewer for Apple iPad (Android web browser access supported)


Use your mobile device as a presentation source

Supports iOS and Android

View Symphony and Open Office (Open Document Format) files

─ Presentations – full, high fidelity (.odp)

─ Spreadsheets (.ods)

─ Text documents - with embedded graphics (.odt)

IBM Lotus Symphony Viewers


The real value is in the apps

Building rapid value with the right collaborative application platform


IBM Lotus Domino: quickly and reliably delivering security-rich people-centric business applications for over 20 years

✔ Get productive!

✔ Enhance the productivity of your people, streamline business processes, and improve overall business responsiveness

✔ Go green!

✔ Minimize services, disk drives, energy and floor space

✔ Optimize your environment!

✔ Turn IT from “help desk” to HERO! Focus less on management and monitoring, and more on innovation and strategic initiatives

✔ Deploy on premises, in the Cloud, or hybrid

✔ Protect your assets!

✔ Help ensure that information remains confidential, protected and verified with security-rich features

✔ Preserve investments!

✔ Bring the latest features and benefits to your business quickly while minimizing expense, time and risks

✔ Open standards for faster integration and ROI


XPages technology: quickly develop new, or refresh existing, applications with social collaboration and hybrid data stores

✔ Rapidly deliver on business objectives with a tailored solution

✔ Access where you need it

✔ Reduce IT and development costs

✔ Integrate and leverage existing applications, data, content and systems

✔ Uses Web 2.0 skills: Java, CSS, and more

✔ Combine SQL and NoSQL data

✔ Quickly respond to changing business needs

✔ Support business flexibility and agility

✔ Improve organization effectiveness

✔ Easy-to-use security-rich applications that are robust and scalable

WorkflowProject ManagementCRMComplianceRequirements PlanningHelp Desk / Customer SupportAnalytics / ReportingPersonal Productivity

Typical XPages Applications

35

XPages Notes Applications


XPages technology for mobile applications

Mobile enable XPages based Domino mobile Web apps

Automatic device detection

Teamroom mobile template included

Available now in Notes & Domino 8.5.3 Upgrade Pack 1

Visit Openntf.org for more examples


XPages at work: ABB and Risk Based Inspection +

Challenge

● Capture asset knowledge across a multi functional team● The ABB RBI+© consultancy process is used by leading

process industry organisations to ensure the continued safe operation of their plants.

Solution Description● The XPages solution underpins a highly

collaborative process combining the knowledge and experience of both the ABB Consultants and the client operating teams.

Benefits● 30% reduction in time taken per study● $3m + savings for ABB and their customers● Visualises ABB’s RBI+© methodology● Full fidelity Notes and browser functionality

allows seamless off-line working● Deployable on premises using IBM XWork Server

http://www.focul.net/abb

http://www.focul.net/abb


Where are we headed with the Inbox?

39

Updated Discovery Page

40

Simplified Dates

Navigation Bar – Integrates Better with Portfolio Services Dark UI – Updated

Styles, Fonts, Icons, Spacing

●Lotus Notes “Next” — Mail

41

Embedded experiences ease transient interactions with content within mail and other applications

Enables you to work faster and smarter by avoiding context switching and infusing socially oriented collaboration capabilitiesEmbedded Experiences

Categorization by date helps make email easier to manage

42

Lotus iNotes “Next” — Mail

Simplified Dates

Navigation Bar – Integrates Better with Portfolio Services

Dark UI – Updated Styles, Fonts, Icons, Spacing

Widgets Sidebar Panel- Google Gadgets- Drag & Drop

Embedded Preview Experience

43

Lotus iNotes “Next” — Calendar View Dark UI – Updated Styles, Fonts, Icons, Spacing

Simplified Entry Colors

Conflict Indicator

Unprocessed Meetings “Ghosted”

44

Embedded Experiences in iNotes

● Gives direct access to service-specific capabilities/experiences right within Mail

User can download the file or preview the file directly from their mail

User can see latest comments and add additional commentsNo longer need to open

message and then click on a link to get the actual document or updates

45

Notes Application Player for Windows

46


47



Why choose IBM?

The leader for social business transformation


IBM: over 20 years of market leadership in collaboration

More than Half of Fortune Global 100 Now use Lotus Notes/Domino

35% of Fortune 100 have purchased IBM Social Software

Gartner Named IBM as a Leader in Social Software in the Workplace(1)

“...[IBM LotusLive iNotes] provides, as a hosted solution, the functionality and security that has made Notes an on-premise standout over the years”CRN 2010 Tech Innovator Award

“Moving to LotusLive Notes was an important decision for us because it was the first cloud computing SaaS format adopted by the company. We have saved approximately $62,000 a year in direct spending costs and expect to save about 350 hours a month which can be dedicated to other IT activities." - Jair Becker, IT Director, Agrofel

(1) Source: Gartner Magic Quadrant for Social Software in the Workplace, 2011, Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


The industry is recognizing IBM's leadership position and ability to capture this growing social business market

IDC named IBM #1 in Worldwide Social Platforms for consecutive years 3

Fully integrated security and compliance capabilities

Support for complete range of devices while offering both on premises & cloud delivery models

Exceptional Web Experience solution leveraged by:● 8 of the top 10 banks and retailers● 12 of the largest telcos● 50 major health providers● 500 governments covering all G8 nations

IDC Worldwide Social Platform Vendor Shares 2010, 2011 and 2012

Market leading professional services and global capabilities for strategy, org. change and implementation

IBM market share leader in content, analytics and social software categories

IBM is the leader in the Forrester Wave on Mobile Collaboration 2011


John BeckIBM Global Messaging Sales Evangelist

[email protected]+1 508.414.0734twitter.com/jhnbck

linkedin.com/in/jhnbck

mailto:[email protected]

the future of mail and apps is social notes social...

Documents