The future of Learning and

Development - what will it look like

in 10 years time?

Tony Williams

Executive Director People

Orbit Group

27 September 2013

building

communities

Future of Learning and Development in 10 years time in …..

But what are we talking about here?

Private sector?

Social housing sector?

Not for profit sector?

Public sector?

We must mean

social housing surely!

But does it matter?

Let’s assume it is 2020 ………

What will our society be

like?

What will have changed?

What will the social

Housing sector look

and feel like?

Will there be a sector?

Question for you

What do you think

are the top 3 things

that will change in

our society by

2020?

Let’s assume it is 2020 ………

Orbit needed a new vision because

doing nothing is not an option.

Orbit commissioned six of the country’s leading experts to tell us

how they thought the world would look in the year 2020.

Why?

We face the most radical changes

to our operating environment

for decades.

A long-term housing crisis sees current

demand for new homes at 250,000 a year

against delivery of just 110,000.

We must therefore evolve our

business to ensure that we can

continue to help people access

high-quality, affordable homes,

create thriving communities and

enable people to achieve their

aspirations.

Let’s assume it is 2020 ………

Inequality will have got worse and we will

face challenges in finding new ways to

support, enable and encourage customers

to take control of their own lives and thrive

in the tough times ahead

The experts talked of a harsher world in 2020 where housing is in short

supply, inequality has increased and public funding has diminished

The housing crisis will be worse than it

is today with growing demand for homes

to rent and buy in the areas where we

work. People will find it harder to access

housing they can afford.

Government investment in housing

will not recover to historic levels and

we will need to respond to a housing

market which has changed

Let’s assume it is 2020 ………

Fuel poverty will increase and we will face

challenges in cutting carbon emissions

and enabling our residents to afford ever-

increasing fuel bills

Demand for our services will increase as

local authorities are forced to scale back

their activities; our role in communities in

2020 is likely to be broader and deeper

than it is today.

There will be a huge increase in internet

usage and mobile technology, people will

demand a greater say in what services

they access and how, as well as more

ethical corporate culture

Purpose

(Why we

exist)

Building Communities

By working together to improve the social, economic and environmental

prospects of people and communities

Passion

(What we

do)

Housing Choice

Providing a wide range of

homes to meet needs and

aspirations

Community Investment

Creating thriving and

empowered communities

Customer Offer

Enabling customers to

make choices and take

control

Resources

(How we

do it)

People

Investing in our people,

creating a dynamic culture of

trust, enterprise and

achievement

Value

Maximising efficiency &

resources through a

commercial approach

Futures

Harnessing insight,

innovation and

technology to create

solutions

Principles Live our Values

Lead & influence

Disciplined, open &

accountable

Be ‘One Team’

Simplify & be consistent

Make surpluses to re-

invest

Innovate & change

Learn from others

Customer driven

What is the Orbit 2020 vision?

What could the Orbit 2020 vision

mean for the future of Learning and

Development in the Social Housing Sector?

Let’s look at two possibilities…..

Create the New World

Very little (more of the

same with a bit of change)

Possibility 1 … Very little

(more of the same with a bit of change)

Learning and Development in 2020 would look and feel roughly the

same with some changes at the edges - the traditional Social

Housing Sector response to change!

X Still basically inward looking

X L and D Strategy not directly

linked to business vision and

outcomes

X L and D training ‘output based’ not

‘outcome focussed’

X Traditional training approaches

remain the basic building blocks

X E learning widespread

X Mostly isolated – but some

sharing and consolidation

But …..

is this good enough given …..

Need to change our culture ……

What does ‘Commercial with a social purpose’ mean for our people?

Relentless focus on achieving results. . Targets will be met

and rewarded

Making a profit comes first in order for us to meet our

future aspirations. It is everyone’s responsibility.

Innovation is a natural part of what we do. It is at the heart of

our thinking and decision making

People work consistently to agreed outcomes and

frameworks underpinned by disciplined thought and action.

Performance management is a natural part of how we think and

what we do and directly linked to what we want to achieve in

our people, our services and our assets.

Profit

Results

Innovation

& Change

Lean thinking is embedded in the approach of our people and

organisation

Calculated risks are taken and encouraged.

Customer

driven

H

A

R

D

Need to change our culture ……

‘People first’. A core business principle is to maximise the

‘happiness’ of its people.

Close, formal partnerships with external providers are created and

maintained. Internal partnerships are strong, vibrant and lasting .

Orbit people are ‘facilitators’ that empower communities to take

responsibility; and customers to gain relevant skills, advising

on strategies, providing the link to Orbit and external services.

The organisation and its people continually look to improve through

the knowledge and experience of others, whether internal/external. Learning

organisation S

O

F

T

Customer

driven

How can I enable you to succeed?

People

People are fast paced, responsive and dynamic. They are able to

facilitate change, development and actions across both intenal

And external stakeholders.

Partnerships

Or …..

must we change our thinking…

Change is not easy ……

Right

Left

Front

Back

Up

Down

Right

Left

Front

Back

Up

Down

Question for you

Can you

remember the new

instructions?

Possibility 2 … Create the New World

How do we get the right people with the right skills

in 2020 given that….

Our culture is different…’Commercial with a social purpose’

Our leadership and management are different…transformational rather

than strategic or operational

Our people are different…facilitators of change and services

Our business is different…profit for a purpose with a relentless

focus on delivery

….through a different Leadership and Development approach

Possibility 2 … Create the New World

….through a different Leadership and Development approach

1. How will we ensure our

people have the right skills

for 2020?

Recruiting and developing the

‘Right people’ (Jim Collins): Housing professional qualifications

no longer relevant

Self motivated and self driven

Business minded and results driven

Innovator

Relationship builder

Facilitator

Socially driven

Recruiting and developing the

‘Right leaders’ (Jim Collins): Relentless focus on delivering results

Change managers

Able to conceive and create the future

Emotional intelligence

Coaches

Concept of ‘leadership’ and ‘leadership

development’ no longer relevant

Possibility 2 … Create the New World

….through a different Leadership and Development approach

2. What will the 2020

Leadership and Development

Strategy be like to develop our

leaders and people?

Not as we know it!

Bottom up not top down

Driven by the needs of individuals, not

the manager or organisation

No formal strategy – individual’s

responsibility to know business vision.

values, goals and results to be

achieved

Individual accountable for their own

development

Organisation to provide learning and

knowledge base for learning

Possibility 2 … Create the New World

4. How will the function be

resourced – people and

organisation?

….through a different Leadership and Development approach

3. What tools and services

will be provided?

Digital access for individuals through

variety of channels to development

tools and learning

Organisation provides ‘gateway’ into

internal and external information,

knowledge and assessment tools

Individual works in partnership with

the organisation to update knowledge

and development and create new areas

Expertise in digital technology and

E-learning

Learning and Development expertise

outsourced to external providers

Key messages from today

Individuals to take accountability

and responsibility for their own

knowledge and development

Look to the future

and start changing

Different expertise needed with

Learning and Development

resource outsourced

The ‘world is changing’

do not be left behind Do not bury your

head in old thinking

Learning and Development

needs to adapt and change

to meet the ‘new world’

Organisation to act as the

gateway to knowledge and tools

Recruit the right people

with the right skills and

right behaviours