the essential* characteristics of user experience ... · a good user experience is relevant to user...

RELEVANT CONTROLLABLE CONNECTED AESTHETIC UNDERSTANDABLE A good user experience is aesthetically pleasing, encouraging enjoyable sensations and emotions. A good user experience allows a user to perceive what is meant and grasp the information conveyed. A good user experience is relevant to user needs, business goals, the date/time and the environment. A good user experience provides an appropriate and intuitive degree of control. A good user experience satisfies by supporting expected connections between people, objects and activities and delights by revealing unexpected ones. THE ESSENTIAL* CHARACTERISTICS OF USER EXPERIENCE *essential, adj: absolutely necessary; indispensable. Google Maps is an excellent example of immediate feedback as you control the position and zoom level of the map. maps.google.com PicLens’ image browsing experience provides intuitive ways to control the motion and zooming of the “wall” . www.piclens.com mint.com’s soothing and refreshing aesthetic implies a new, credible method of easily managing your finances without stress. mint.com The iPhone’s sleek aesthetic with Apple’s iconic “rounded corners” permeating the casing and interface implies “simple yet sophisticed”. apple.com/iphone The Crisis of Credit video makes a complicated topic understandable by using simple language, analogies and humor. www.crisisofcredit.com TurboTax’s use of progressive disclosure, simple language and embedded help makes the tax system more understandable. turbotax.com Google’s sparse homepage maintains its focus on search, the thing most relevant to its users. Their holiday logos also add a sense of timeliness. google.com wikipedia.org Wikipedia entries are sometimes updated within seconds of an event happening, providing highly detailed, relevant (and ad free) information to users. amazon.com Amazon’s myriad of social features connect users and products together in direct and indirect ways. netflix.com Netflix successfully connects pieces of its experience across channels (web, email, mail) to create a coherent system. Richard Dalton, July 2 nd , 2009 mauvyrusset.com This work is licensed under a Creative Commons Attribution-Share Alike 3.0 License. In his closing plenary at the 2009 IA Summit in Memphis, Jesse James Garrett challenged the attendees to develop a language of critique for user experience. “Useful, Usable and Desirable” have long been touted as the signs of a “good” user experience, however, they’re too abstract to be useful criteria. This is offered as the first in a two-part diagram, “The Characteristics of User Experience” - this first part being the essential characteristics - those that every “good” user experience must have. The second part will cover the secondary characteristics, those things that a user experience may choose to be, depending on its purpose and user and business goals.

Upload: others

Post on 10-Jul-2020

1 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

RELEVANT

CONTROLLABLE

CONNECTED

AESTHETICUNDERSTANDABLEA good user experience is aesthetically pleasing, encouraging enjoyable sensations and emotions.

A good user experience allows a user to perceive what is meant and grasp the information conveyed.

A good user experience is relevant to user needs, business goals, the date/time and the environment.

A good user experience provides an appropriate and intuitive degree of control.

A good user experience satis�es by supporting expected connections between people, objects and activities and delights by revealing unexpected ones.

THE ESSENTIAL* CHARACTERISTICS OF USER EXPERIENCE*essential, adj: absolutely necessary; indispensable.

Google Maps is an excellentexample of immediate feedbackas you control the position andzoom level of the map.maps.google.com

PicLens’ image browsingexperience provides intuitiveways to control the motion andzooming of the “wall” .www.piclens.com

mint.com’s soothing and refreshingaesthetic implies a new, crediblemethod of easily managing your�nances without stress.mint.com

The iPhone’s sleek aesthetic withApple’s iconic “rounded corners”permeating the casing and interfaceimplies “simple yet sophisticed”.apple.com/iphone

The Crisis of Credit video makesa complicated topicunderstandable by using simplelanguage, analogies and humor.www.crisisofcredit.com

TurboTax’s use of progressivedisclosure, simple language andembedded help makes the taxsystem more understandable.turbotax.com

Google’s sparse homepage maintainsits focus on search, the thing mostrelevant to its users. Their holidaylogos also add a sense of timeliness.google.com

wikipedia.org

Wikipedia entries are sometimes updatedwithin seconds of an event happening,providing highly detailed, relevant (andad free) information to users.

amazon.com

Amazon’s myriad of social features connect users and products together in direct and indirect ways.

net�ix.com

Net�ix successfully connects piecesof its experience across channels(web, email, mail) to create acoherent system.

Richard Dalton, July 2nd, 2009mauvyrusset.com

This work is licensed under a Creative CommonsAttribution-Share Alike 3.0 License.

In his closing plenary at the 2009 IA Summit in Memphis, Jesse James Garrett challenged the attendees to develop a language of critique for user experience. “Useful, Usable and Desirable” have long been touted as the signs of a “good” user experience, however, they’re too abstract to be useful criteria. This is o�ered as the �rst in a two-part diagram, “The Characteristics of User Experience” - this �rst part being the essential characteristics - those that every “good” user experience must have. The second part will cover the secondary characteristics, those things that a user experience may choose to be, depending on its purpose and user and business goals.

Week2.user experience design process (uxd of i can) good version condensed

ANALISIS USER EXPERIENCE DAN USER INTERFACE€¦ · skripsi analisis user experience dan user interface dengan pendekatan goms analysis studi kasus: tokopedia.com user experience

Approaching a User Experience & Unified Interface Transition · 2019-09-07 · Approaching a User Experience and Unified Interface Transition P a g e | 7 • This is a good opportunity

User-Experience Design: Considerations for Multi … · User-Experience Design: Considerations for Multi-Method, ... •Implications for participant experience / receptivity •Good

Good design, when - CompactExploring good design and the business value of ... shows a complete lack of UI/UX (User Interface and User Experience) Design investment during the development

User Experience

User Experience Manual - Home - AudioControl ConCert avr-6 ConCert avr-8 Home Theater Surround Sound Receiver User Experience Manual Making Good Sound Great® 22410 70th Avenue West

User Experience for Good

User Experience and Interface Design for Web Apps€¦ · 4. User Interface (UI) 5. Process/Tooling 6. Messaging updates to your Users . 1. What constitutes a good User Experience?

User experience против customer experience

The roi of good user experience SDC 2013

Designing the Good Life: The Ethics of User Experience Design