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The error of context Giles Colborne 1

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Page 1: The error of context: everything you think you know is wrong and what to do about it - Giles Colborne, CXPartners

The error of contextGiles Colborne

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Page 2: The error of context: everything you think you know is wrong and what to do about it - Giles Colborne, CXPartners

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Normal science

Anomalies

Revolutionary science

Paradigm shift

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TimeLocationEnvironmentSocialDeviceActivityIndividual

http://thenounproject.com/noun/computer/#icon-No115http://thenounproject.com/noun/iphone/#icon-No414

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Context is information

Context can be delineated

Context is stable

Activities happen within a context

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Context is information

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C o n t e x t i s i n f o r m a t i o nContext is a relational property

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Context can be delineated

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C o n t e x t c a n b e d e l i n e a t e dContext changes dynamically

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Context is stable

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C o n t e x t i s s t a b l eContext is particular

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Activities happen within a context

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A c t i v i t i e s h a p p e n w i t h i n a c o n t e x tContext arises from activity

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C o n t e x t i s i n f o r m a t i o n

C o n t e x t c a n b e d e l i n e a t e d

C o n t e x t i s s t a b l e

A c t i v i t i e s h a p p e n w i t h i n a c o n t e x t

Context is a relational property

Context changes dynamically

Context is particular

Context arises from activity

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TimeLocationEnvironmentSocialDeviceActivityIndividual

http://thenounproject.com/noun/computer/#icon-No115http://thenounproject.com/noun/iphone/#icon-No414

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C o n t e x t i s i n f o r m a t i o n

C o n t e x t c a n b e d e l i n e a t e d

C o n t e x t i s s t a b l e

A c t i v i t i e s h a p p e n w i t h i n a c o n t e x t

Context is a relational property

Context changes dynamically

Context is particular

Context arises from activity

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Negotiate context.

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Time flies like an arrow.

Fruit flies like a banana.

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Outsource context.

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Call: Susan Hunter mobile

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Call: Susan Hunter mobile

Her phone says:Sales meeting ends 10:45

Cancel Proceed

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Call: Susan Hunter mobile

Her phone says:Sales meeting ends 10:45

Cancel Proceed

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Allow

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Do I contradict myself?Very well, then I contradict myself,I am large, I contain multitudes.Walt Whitman

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What would an ideal personal assistant do?

And how would they know how to do it?

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What we talk about when we talk about context, Paul Dourish