the connected state - noufexpo connected state...• government sector • population: 2.6 million...

The Connected StateA New Way to Work in Government

Paul Lang

Head of Vertical Industries and Customer Programs

Copyright © Unify GmbH & Co. KG 2015 All rights reserved.

Premier provider of enterprise

communications solutions and services

Operating in 60 countries

#2 Global / #1 Europe LME* market share

Ranked market leader by top analysts

Trusted by over 75% of the Fortune 500

2

About Unify

*Source: Dell‟Oro and MZA Research for CY2015


Unify capabilities designed for Government

3

Carrier-grade

IP voice

Web, audio,

and video

conferencing

Mobile

collaboration

Contact

centers

Professional,

managed, and

security services

Industry

solutions

• Security consultation and services

• Disaster recovery and crisis management

• Access control / Identity verification

• Threat detection and mitigation

4

Secure people, secure systems

Deploy the way that works for you:

• Highly scalable

• As a cloud service

• Virtualized in your data center

• Or hybrid of both

5

Flexible deployment

Our Vertical focusIndustries that rely on communications and collaboration

6

Public Sector /

Higher EducationFederal, state, local

HealthcareProvider and payer

Financial ServicesBanking, Capital Markets,

Insurance

Manufacturing /

Automotive

Energy /

Utilities

Deep industry field expertise

Targeted content and collateral

Specialized vertical solutions


Our Focus on Government and Health

7

Government

Federal, state, local

Healthcare

Provider and payer

Copyright © Unify GmbH & Co. KG 2015 All rights reserved. 8

Public Service goals

More responsive,effective, secure

Secure systems

Secure people

Consolidate infrastructure

Engagecitizens

Increase

Productivity Balancebudgets

“In government, you can‟t wait for

people to come to you. You need to

give citizens the tools to empower

themselves in the most convenient

way.”

9Copyright © Unify GmbH & Co. KG 2015 All rights reserved.

Eric Garcetti,

Mayor of Los Angeles


• Budgets reduced

• Services demands and expectations raised

• Social media-enabled scrutiny heightened

• Consequences stiffened

Public Service „Catch 22‟


• On their terms – devices and social media

• Rapid, coordinated response to crises

• Anticipate their needs (proactive)

• The right answer, the first time

• Automation

11

Engage citizens


Reduce costs, enable budget shift

Amplify staff productivity

Increase citizen engagement

Immersive Social Collaboration

Enhance emergency response

Enable mobility / remote working

Secure communications and data

The

Connected

State

Employee Productivity(UC&C)

Citizen Engagement(Contact Center)

Government SystemIntegrations

Mobile WorkersUC / Circuit)

Services

The Answer: The Connected Government

Video CommunicationsSurveillance

Security(Physical + Logical)

Business Workflow(Emergency Notifications)

Public Safety(NG9-1-1)

• Government sector

• Population: 2.6 million

• Over 700,000 emergency

calls per year

Why Unify?

OpenScape Xpert provides the capability for

Emergency Services in Baltimore County to

receive multimedia emergency calls and

dispatch first responders

Results• Highly adaptable solution for Emergency Calls

• Redundant and resilient application for multiple call takers

• Scalable to support rapidly growing population

Openscape Xpert at Baltimore County First Response


• Central Control for Public Train Network

across Stuttgart, Germany

• Easy to use interface for dispatchers

• Robust architecture for high availability

• Low Total Cost of ownership

Openscape Control and Alerting for the Public Sector


Why Unify?• Needed to connect offices in different locations

while maximizing the existing Unify telephony

investment

• Solution had to be Easy, Cost-effective and

Scalable

• High Reliability and keeping the project on time

were musts

Results• Lower total-cost-of-ownership

• Existing investment protection

The Australian Government – Connect and Protect

“Implements policies to protect the environment and

heritage and to promote sustainability”


Connecting patients

Enabling world-class healthcare


Healthcare goals

Lowercosts

Betterrecords /reducedliability

Greaterefficiency

andproductivity

Bettercare

delivery

Always secure

Always available


The connected patient – taking guidance from Hospitality

Greetedby name

Hi!

Pushed reminders

Pushedon-time updates

Post-stayreminders

In-roomservices

Pushedon-timeupdates


Accurate, current records

anywhere, always

Update in real time

Enable patient education

Reduce food waste

19

Getting real at the Point of Care


Know who is available, how

Instant connection

Point-of-care updates

Messaging flexibility

Mobile

20

Collaborate now


Chester County Hospital

Unify Solution• 240 OpenScape bedside terminals with secure RFID smartcards

• Siemens Healthcare Soarian Clinicals, Enterprise Document

Management, and Medication Administration Check

Results• Streamlined workflow and ready information access in all rooms

• Time savings with single sign-on and smart cards

• Enhanced HIPAA and Joint Commission compliance

• Higher HCAHPS scores

“The Healthcare Communications Terminal

is making a big difference here by significantly

streamlining our clinicians’ workflow, while at

the same time supporting excellent patient

safety and satisfaction.”

Mary Buckley, Vice President of IT


Largest hospital district in Finland

22,000 employees , 6,000 doctors

Unify Solution• Healthcare knowledge and solution portfolio

Results• More free time for nurses to manage tasks

• Total maintenance savings of over 20% in four years with

more than 5% year-on-year savings

• Able to increased call volume at contact center by 300%

• Empowered staff, patients and 27% efficiency savings

“With Unify‟s healthcare knowledge and its well-designed range of solutions we expect our transition to a unified platform to proceed smoothly and at our own pace

Risto Laakkoen, Hospital District for Helsinki and Uusimaa

Helsinki and Uusimaa Hospital District


• Reduced costs

• Enhanced responsiveness

• Mitigated threats

• Leverage resources through integration

• Immersive collaboration

• Win-win staffing benefits

• Satisfied, engaged citizens

The new way to work in public service and health23

Why Unify - Proven outcomes



Thank you

Please visit us at the exhibition floor

Twitter: #NW2W

http://www.unify.com

http://blog.unify.com/

http://www.unify.com/

http://blog.unify.com/

the connected state - noufexpo connected state...• government sector • population: 2.6 million...

Documents