Your personal communication center

OpenScape Xpressions V7

The smooth flow of information, flexibil-ity, and speed have become decisive success factors for modern, competi-tive organizations. To be flexible and fast, it is also important for communica-tion within the organization, and espe-cially with customers and suppliers, to function smoothly.

OpenScape Xpressions is a solution designed to improve internal and exter-nal communication.

OpenScape Xpressions supports us-ers in the day-to-day exchange of voice, fax, and e-mail information.

And users can be located virtually any-where. Thanks to flexible accessing they can reach OpenScape Xpres-sions via a telephone or PC in the of-fice, from home (as a teleworker, for in-stance) or while out and about (on business trips, visiting customers, etc.). Groups of people who mainly communi-cate by mobile phone can be notified through the Short Message Service (SMS) when new messages arrive; they can have SMS messages sent to their mobile phone and access all voice, fax, and e-mail messages. So OpenScape Xpressions provides a flexible solution for all the organization’s user groups.

OpenScape Xpressions combines the services:

• Voice mail

• Fax mail

• E-mail

• SMS

on a single Windows 2008, 2012, 2016 or 2019 server to create a unified mes-saging system.

Thanks to its modular, scalable client/server architecture, this solution en-sures optimum matching to our custom-ers’ individual communication require-ments. Open standards, integration into existing DP and telecoms environ-ments, universal access to messages via a PC and telephone, and protected access with user ID and password via ISDN, LAN, and the Intranet/Internet guarantee safeguarded investment for the future. You can choose services, user packages, various types of DP in-tegration, and software-only solutions, or certified complete systems to suit your requirements. So we can supply the right solution customized to any need, from a small, entry-level version to networked communication solutions.

OpenScape Xpressions is mobile and makes people mobile. For example, a separate mailbox can be set up for each of your employees. New messages are not only signaled on the PC; they will, if required, also be signaled on any tele-phone at a workstation or on a mobile phone. You can then call up your mes-sages on your PC in the office, at home or in your hotel. The Home Office sys-tem also runs smoothly if the teleworker has access to company resources at all times. This is not a problem with OpenScape Xpressions.

With the supplementary fax-on-demand feature your customers have round-the-clock access to information such as cur-rent prices, product data, and market and weather forecasts. A service that will allow shrewd organizations to save money or even earn some.

Benefits and cost-effectivenessThe communication solution with OpenScape Xpressions permits the shared use of voice, fax, SMS, and e-mail, thereby greatly improving univer-sal, 24-hr accessibility.

Chiefly responsible for the extended benefits are:

• Efficient control of field service per-sonnel and increased mobility through interworking of the communi-cation media voice, fax, e-mail, and SMS.

• Improved customer service due to an expanded range of offered informa-tion and services.

• Saving hardware components for the different services.

• Reduced costs for administration, maintenance, etc.

Services

Unified MessagingUnified Messaging means the integra-tion of the services voice, fax, e-mail, and SMS. All personal messages are available for retrieval in a user mailbox. Internet-oriented functionality allows you access on the PC with all IMAP4 clients (such as Microsoft Outlook 2010/2013/2016/2019). So you don’t have to give up your familiar user inter-face. When out and about, you control your mailbox very easily using the tele-phone.

Unified Messaging is particularly attrac-tive for organizations that have not had an e-mail system before. They save having to make this separate invest-ment without having to go without an ef-ficient e-mail component with Internet capability.

The services are also easy to integrate in your existing communications land-scape. Optimized versions are avail-able for MS Exchange, Lotus Notes, and SAP R/3 (see DP integration).

Fax mail and fax applicationsUsers each have a personal, cross-ser-vice mailbox with their own DID number for sending and receiving fax messag-es. This mailbox is password-protected against unauthorized access.

Receiving faxes

Fax messages addressed to a user’s fax number are stored in that user’s mailbox, where they are available for retrieval or processing.

Automatic fax tone detection

If call forwarding has been activated on the workstation telephone, calls are checked by OpenScape Xpressions for fax service in keeping with the typi-cal functionality of analog telephone/fax combination devices and, where appli-cable, changed over to receiving a fax message.

Deputizing arrangements

Each received message can be auto-matically sent to another user to ensure that no messages go unprocessed (when people are on vacation, for in-stance).

Fax viewer/editor

Received fax messages can be shown on the PC using a standard fax viewer/editor for TIFF or JPEG format and fur-ther processed.

Output to a LAN printer

Received fax messages do not have to be printed out on a fax machine; they can be output at any time on a LAN printer. This can significantly reduce the number of fax machines needed in the organization.

Output of e-mails as fax

Received e-mails, incl. convertible at-tachments, can be output as a fax on any fax machine. This means you’ll al-ways be kept informed, even while you’re out and about.

Archiving

Incoming fax messages containing, for example, important organizational data are not only sent to the original recipi-ent; a copy of these messages can also be filed in a separate mailbox (for cen-tral archiving with an external applica-tion, for instance).

Sending faxes

• Fax cover sheet and logoA fax cover sheet and logo can be used on an individual user basis when faxes are sent.

• Fragmented fax transmissionIf transmission is interrupted, it will be resumed on the interrupted page. Resumption of transmission can be indicated by a configurable notice.

• Sending from an MS Office applica-tionFax messages can be generated and sent directly from an MS Office appli-cation (such as MS Word for Windows, MS PowerPoint, etc.).

• Scheduled transmissionUsers can specify the period for sending faxes using the priority lev-els standard, medium, and high. The same periods are assigned to the pri-orities centrally for all users.

Fax-on-demand

Fax documents stored in OpenScape Xpressions are ready for retrieval as required. These documents each have a permanently assigned number. A document is transmitted by dialing this number from a fax machine. The con-nection costs with this type of transmis-sion are borne by the caller.

VoicemailThe OpenScape Xpressions voice mail application offers every user the possibility of receiving, storing, and for-warding voice mails, and replying to them and adding a comment. This inter-face is available from a telephone or PC. Fax and e-mail messages can also be output via voice mail. Faxes can be forwarded to a printer, for instance, or sent to any fax machine. And it is possi-ble to have e-mails read out (text-to-speech). Optionally, shorter voice mails can be converted into an e-mail.

User prompting

Acoustic prompts support you in the handling of all functions. You can call up detailed additional information via the Help function. When using a digital terminal connected to Hicom 300 E/300/300 H or HiPath 4000 you will be informed about the individual steps via the display in addition to the spoken user prompts. For the functions named, on a project-specific basis you can choose between German, UK or US English, French, Canadian French, Ital-ian, Portuguese, Brazilian Portuguese, US Spanish, Turkish, Russian or Dutch user prompting for each user. In these languages, the user prompting system is comparable to the Hicom PhoneMail or Hicom 300 VMS interface. Further-more, Ergo provides a user interface optimized for parallel processing in a web browser. Users can configure their interfaces via the administration level if this is available in the system.

For external and internal callers

When you are absent (in a meeting, on a business trip or on vacation, etc.), you have the option of redirecting calls to your mailbox. Callers will hear your per-sonal announcement and, after a signal tone, can leave a message.

This also applies if the user’s mailbox limits have been reached. Callers who do not want to leave a message but wish to talk to someone directly can set up a phone connection to a deputy or to the exchange without having to call again. Different announcements can be recorded for different redirection situa-tions. The temporary announcement of the day is valid until midnight of the same day.

For mailbox owners

Entry of the OpenScape Xpressions access number is followed by a prompt-ing announcement. Users have to enter their personal number and a password to listen to new messages (voice, fax, e-mail), send messages, etc.

Password

All messages saved are password-pro-tected. This password can be modified by the user at any time. If an incorrect password is entered repeatedly, OpenScape Xpressions will break off the connection and, for outside callers, set up a connection to the exchange.

Receiving messages

You determine whether, in your ab-sence, callers only hear an advisory text (advisory function) or can leave a message after the announcement (an-swering machine function). In the case of new messages, the system can be configured to make these available to you at a URL address.

Visual and acoustic signaling

On digital terminals with a display, new messages are signaled visually by lighting of the mailbox lamp and, on lift-ing the handset, by an announcement.

After the user has pressed the mailbox key, the display of the digital telephone connected to Hicom 300 E/300 or HiPath 4000 indicates the arrival of a message in OpenScape Xpressions. With analog and digital telephones without a display, you only have an acoustic indication. Messages can be retrieved via the standard access to the user’s own mailbox.

User outcall

You can arrange to be notified through SMS when new messages arrive. This can be freely configured by each user on an individual service basis. So de-pending on your requirements, you will receive a short message on your mo-bile phone for voice mail, fax mail, and e-mail. These settings can be changed at any time from the telephone, or con-veniently using the Web Administration Client.

Listening to messages

By dialing your mailbox you can listen to stored messages on the telephone wherever you are and whenever you want. You can also go forward or back within a message or pause.

OpenScape Xpressions can distin-guish both:

different services such as

• Voicemail

• fax mail

• e-mail

and the following “message queues”:

• messages which could not be sent due to a broken phone connection (e.g. when using a mobile phone),

• received messages or messages which could not be delivered,

• new messages,

• messages already listened to,

• messages that will be sent when the connection to OpenScape Xpressions has been concluded.

If there are several messages you can skip forward and backward to find a specific message.

In your OpenScape Xpressions mail-box on your PC you can select your voice mail and also feed it out via, for example, the integrated loudspeaker.

Reading voice mails

Nuance’s Dragon Voice-to-Text service quickly converts your voice mails to text and delivers them straight to your in-box. As part of the overall Unified Communications solution, Voice-to-Text allows you to manage your voice mails as easily as you manage your e-mails, alleviating the need for sequen-tial touch-tone voice mail retrieval, and giving you the ability to easily triage messages, spending time on the ones that matter. Being able to read voice mails as text saves valuable time – since reading is much faster than listen-ing – and allows you to instantly spot important sections of the message and extract important data such as tele-phone numbers, dates and places, without having to listen to the whole message again. Having voice mails in text format also opens up many power-ful features for storage, organization, search and retrieval which were hither-to not possible. Hang-ups and difficult to hear messages are automatically de-tected, and where necessary the origi-nal audio can be listened to.

Replying to/forwarding messages

After listening to a message you can delete it, save it or process it. For exam-ple, you can speak the reply to an inter-nal party’s inquiry in that person’s mail-box without having to dial the number again, or set up a direct connection to the internal or external sender. The message can also be forwarded to oth-er mailbox owners with a comment ap-pended. Messages with comments can also be passed on with additional com-ments appended.

This functionality is available to you on the telephone and PC.

Sending messages

• To a single recipient You can forward a spoken message to another user’s mailbox. This can be done at any location round-the-clock.

• To distribution listsYou can set up personal distribution lists on your PC and then send mes-sages to specific groups of recipi-ents. Each distribution list can con-tain up to 99 directory numbers. Central distribution lists can also be set up for all mailbox owners.

Creating messages

A voice mail can be accepted and sent not only on the telephone but also on the PC.

Personal announcements/Central announcements

• Personal announcement (greeting)Mailbox owners can each speak their personal name announcement. If they do not, the dialed party’s num-ber will be output as the default. You can also:

• use the temporary announcement of the day, which is valid until midnight of the same day,

• choose between nine personal an-nouncement texts. Users can assign these announcement texts to the fol-lowing call situations, depending on the time of day:alternative announcement (used for internal and external callers),announcement for internal callers,announcement for external callersannouncement when busy

If you have not activated a personal announcement, the system an-nouncement is used as the default and callers can then leave a mes-sage.

• Use the predefined assignment of announcements to particular situa-tions.

• Central announcement Alongside the personal greeting an-nouncements it is also possible to set up central announcements valid for all users.

Group mailbox

Several people can use a common mailbox. This enhances group avail-ability and simplifies the answering of queries.

Automated AttendantThe Automated Attendant function is provided to improve availability for cus-tomers. After listening to the greeting and list of options available, a caller can either select another contact, set up a direct telephone connection to the se-lected contact or connect the call to the operator.

In-house/Internet e-mailCompanies can use the e-mail function-ality of OpenScape Xpressions inde-pendently of other e-mail systems (e. g. MS Exchange or Lotus Notes) for in-house and Internet mail.

The e-mail system is based on the SMTP standard (Simple Mail Transfer Protocol). E-mails can be sent and re-ceived using IMAP4 clients (Outlook 2010/2013/3016/2019) or the proprie-tary OpenScape Xpressions Communications client specializing in fax functionality. Automatic, user-spe-cific import of Internet mails stored on a POP3 server of your Internet provider is also offered. You can control the timeta-ble centrally and so minimize your con-nection costs. Provider costs can be optimized if you activate deferred send-ing of all e-mails. High-priority e-mails will still be sent immediately.

Audio conferencingOutlook and Notes support invitations to voice conferences. Implementation can be actively supported via the Web Client. If documents must be ex-changed (application sharing), this can take place in parallel via web confer-encing. These types of conference can also be supplemented on both sides by instant messaging/chat. Available with connections to HiPath 3000, HiPath 4000 or OpenScape Voice.

Short Message Service (SMS)Via an SMS box that can be connected to OpenScape Xpressions, or via di-rect dialing with a service provider, the cost-effective, direct transmission of SMS messages to GSM 900/1800 net-works (e.g. D1 and Vodafone mobile telephones) is possible (GSM 1800 only via SMS box). With OpenScape Xpressions, standard clients such as MS Outlook or Internet browsers allow SMS messages (including special char-acters) to be sent easily and conve-niently.

The directory numbers left in the mes-sage can be selected on the mobile and immediately dialed. If the mobile has been switched off, the message will be stored by the carrier for up to 48 hours. No additional charges are incurred by the recipient.

The Short Message Service is also used for signaling new messages. This can be set on an individual user and service-specific basis on a web site or by telephone (see Web Assistant).

OpenScape Xpressions optiClient ExtensionsThe following functions are available for PC-oriented users:

• make calls

• receive calls, and utilize more com-plex functions – such as phone con-ferences – all from your preferred workplace

optiClient Extensions support:

• simple maintenance of private con-tacts in the contacts list

• making a call via the teambar

• link to an external adress book, using LDAP, for example

• integration of optiClient function in Outlook or Lotus Notes clients

optiClient is used as a client together with the Xpressions Server. This means that additional functions can be made available via Xpressions. These in-clude:

• documenting successful/unsuccess-ful calls independently of optiClient

• the Xpressions-based Presence function, providing information about the availability of other users

Short message/SMS dispatch

A button is available for convenient SMS dispatch. A transmit window is presented in which you only need to en-ter the required text. The program takes care of the address syntax. If a mobile radio number has been entered in the Outlook directories, this will be pre-as-signed automatically in the send win-dow.

Voice/fax forms

Voice and fax messages are identified by their own symbols for improved clar-ity. The new forms become active when the messages are opened. The viewers are integrated; in the case of faxes, for instance, you are given a direct over-view (over several pages, if necessary), and can selectively display a page and process the message. When forward-ing or answering you can use a toolbox with the most important components for commenting. Voice mails can be con-veniently listened to thanks to integrat-ed players and recorders, and suitable comments can be appended prior to answering.

DP integrationOpenScape Xpressions can also be linked into your organization’s existing infrastructure and will meet all require-ments placed on an innovative commu-nication solution.

Efficient integration is available for:

• Microsoft Exchange

• Lotus Notes/IBM Notes

• SAP R/3

Other e-mail systems can be connect-ed on the basis of an SMTP integration.

Integrated messaging with MS Exchange/Lotus NotesWith this package, MS Exchange/Lotus Notes users can receive and send all their messages (voice, fax, e-mail, SMS) in their familiar e-mail environ-ment. Mobile users also have the option of accessing all messages while out and about and, for example, of having e-mails read out using text-to-speech. The message statuses are fully syn-chronized. This means that if a mes-sage is deleted on the desktop it will no longer be available for telephone re-trieval. Or if a message is listened to on the telephone it will be identified on the desktop as having been read and the mailbox lamp on the workstation tele-phone will be extinguished. The user data can be automatically replicated from MS Exchange/Lotus Notes to OpenScape Xpressions. This ensures uniform administration under MS Ex-change/Lotus Notes. OpenScape Xpressions is linked to MS Exchange via a connector by default. Linking into Lotus Notes is on the Lotus Notes client principle, meeting the high-level securi-ty standards of Lotus Notes.

True Unified Messaging with MS Exchange/Lotus NotesTrue Unified Messaging or Single Mes-sage Store enable a reduction in the re-dundant data storage (inbox replica-tion) of integrated messaging. In the case of integrated messaging, e-mails are copied from the e-mail data server to the Xpressions system, making them available for telephone queries or the Xpressions Web Assistant.

Conversely, voice mails and fax mes-sages are transferred from Xpressions to the e-mail server so that they can be accessed via a standard e-mail client such as Outlook, for example. This rep-lication does not apply when using the Single Message Store feature and thereby the required “doubled” memory location on the Xpressions server for all replicated data. The TRUE UM connec-tor enables telephone queries to ac-cess MS Exchange 2010, 2013, 2016, 2019, Office 365 and Lotus Domino R6, R7 R8 and R9 inbox.

SAP R/3 linkOpenScape Xpressions employs the standardized SAP connect interface and has been certified by the company SAP AG. Within your familiar SAP R/3 user interface you also have the option of sending faxes and SMSs and receiv-ing faxes and voice mails. Field service employees can also be notified of new messages while out and about and, for example, have received e-mails read out (text-to-speech). Message handling takes place separately in both systems within the framework of the possibilities offered by SAP connect. This means there is no full synchronization.

Cross-service features

BroadcastingA message can be passed on to a pre-defined number of recipients in what-ever services are preferred.

Accessing your messages – anywhere and any timeYou can access your own password-protected mailbox, and hence all re-ceived messages (voice mail, fax mail, e-mail) at any time, regardless of loca-tion and platform, using a telephone, In-tranet/Internet or via the OpenScape Xpressions Web Assistant.

Message waiting indicationNew messages can be signaled both on the PC (e.g. via a pop-up window or URL), by means of a mailbox lamp on a digital Hicom telephone, and via SMS on a mobile phone. Users can each freely configure the notification on a service-specific basis, matching it to their personal communication needs.

Speed dialing address book (central/personal)All services are based on unique ad-dressing. Each destination address can be individually assigned a speed dialing number to make it easier to enter ad-dresses. Address entries can be ad-ministered centrally in OpenScape Xpressions, and so are available to all users. Each user is also able to main-tain a personal address book in their PC client.

Number redialIf an attempt to set up a connection fails, number redial is activated auto-matically. In the fax mail service the pe-riod between individual dialing attempts and the number of dialing attempts can be set by the administrator.

Postmaster mailboxAny incoming message that is incor-rectly addressed is automatically for-warded to a postmaster mailbox (over-flow). This ensures that no messages are lost in OpenScape Xpressions.

Call Detail RecordingAll necessary information (in particular the party’s number) is transferred to the Hicom/HiPath system, from where it is included in Hicom’s call detail recording data. All send and receive procedures of all users set up in OpenScape Xpres-sions are also stored in the OpenScape Xpressions system journal.

Fault/usermanagementErrors during on-going operation can be reported to the HiPath 4000 HDMS. User data can be configured via HiPath User Management.

Low-cost telephoning via a mobile phoneMobile phone users can dial their mail-box and arrange to be connected to an-other partner. They can use more favor-able telephone charge rates, for example in corporate networks.

MyXpressions folderEach user can create a separate inbox folder called “MyXpressions” in the e-mail system. Specific messages which fulfil the defined conditions can be ac-cumulated and copied via the Rules wizard. This advantage becomes ap-parent particularly when dialing from the telephone, because this folder is now available as the first inbox and not all messages are arranged sequential-ly. This enables the filtering of important messages and ensures shorter re-sponse times. New and read messages are differentiated in this folder.

Name dialingIn addition to dialing a user via their number, the user can alternatively be identified by their name in the case of guest and direct access. Entry is per-formed via the letters on the telephone keypad. Once Xpressions has detected either a minimum number of entered digits or that entry has been completed, matching names are searched for in the existing data.

Up to 6 options can be offered, the fol-lowing can be activated via an addition-al key. Users are then displayed in as-cending order of telephone numbers.

Message statusMessages can now also be marked confidential, urgent and with the anno-tation to be dispatched at a later date. A confidential message cannot be for-warded via telephone by the recipient. This is, however, possible via an e-mail client. In the inbox menu, urgent mes-sages are placed at the beginning of the second message group after de-clined messages and confirmations of receipt or can be moved via the Rules Wizard into the specific “Xpressions” folder. Acknowledgement from the re-cipient can also be requested through indication of whether the message has been received, read or deleted.

Announcements (personal/company announcements)Time-dependent announcements can be set up by the mailbox owner on the PC. Internal announcements, external announcements, announcements when busy, announcements outside business hours or an alternative greet-ing are differentiated.

Personal announcements have the fol-lowing dependency: alternative greet-ings take priority independent of the time of day. If busy, the busy announce-ment is always played, also indepen-dent of the time of day. The time of day activation applies for all other types of announcement. The skipping of an-nouncements can only be prevented from the PC. A temporary announce-ment of the day takes priority, alterna-tive announcements are used from mid-night onwards.

Notification functionIn addition to setting the mailbox LED for one or more parties, Xpressions can control the following media when a new message is received: telephone (user outcall), pager, or SMS for GSM-based mobiles (only GSM900 and GSM1800 networks).

Mobile reachabilityAdministrators can set up a mobile reachability option within a region. A special command is defined for this. Mailbox owners then define a station number, at which they can be reached, under the answering machine options in their mailbox. This option must be of-fered to callers with the personal an-nouncement. In addition, call forward-ing can be activated externally.

OpenScape Xpressions Web AssistantThe Web Assistant grants web access to the user’s mailbox to modify user set-tings or check the inbox.

The following menus with extensive functionalities are among those avail-able for you to choose from:

• Mail client with inbox

• CTI journal (if configured)

• Sent items

• Create new message

• Enquiry/search function

• Personal settings

OpenScape Web ClientThe Web Client is a server-based CTI solution for the Intranet. Software in-stallation and configuration is per-formed centrally on the server. User-specific journal data and settings are also saved on the server. This elimi-nates the need for workstation installa-tion that is normally required for clients. This ensures fast and convenient distri-bution via the Intranet. Even if the us-er’s computer is switched off, all journal data relevant for that user remains stored on the server and is immediately available when the user logs in again. The user data is backed up on the serv-er. A Web browser is sufficient in order to call up the Web Client. This allows the Web Client to be used immediately on every computer on the Intranet.

Furthermore, the Web Client serves to control ongoing voice conferences.

Administration

Web AssistantThe following menus with extensive functionalities are available for you to choose from:

• Personal user data

• Voice mail system

• Menu for configuring forwarding

• Notification

• Distribution

• Fax forms

• Time profiles

• Recordings

• Default output devices

• Mail tracking

The Web Assistant supports you in a va-riety of ways. Whether, for instance, you want to change your user language, se-lect a fax cover sheet, set deputies, use an audio file as an announcement, set up mixed distribution lists or set Message Waiting signaling on a service-specific basis. Simple switching functions, such as the creation of time-controlled call for-warding destinations (various announce-ments during or outside of business hours), by DTMF selection during an an-nouncement are just as easily realized.

Operation of the Web Assistant is self-explanatory. If there are any unan-swered questions you can also use the extensive online help.

System administration

System journal

All send and receive operations of all users set up in OpenScape Xpres-sions are stored in this database. For data protection reasons, this journal can only be read by authorized per-sons. We can offer you the implementa-tion of a report generator for individual evaluations on a project-specific basis. You can specify the selection criteria yourself (evaluation period, database fields, etc.).

Primarily resource- or user-related re-ports can be generated through access to OpenScape Xpressions database tables.

Possible subjects of these evaluations include call charge evaluation, individu-al call verification, server capacity utili-zation, and service monitoring. 10 pre-defined reports are currently available with OpenScape Xpressions, and can be used in combination with Crystal Re-ports.

Line monitor

This serves to display messages relat-ing to status, performance, diagnosis, etc. for the entire OpenScape Xpressions system. It is also possible to configure individual OpenScape Xpressions modules.

Remote administration

OpenScape Xpressions can be re-motely administered via the ISDN, LAN, Intranet/Internet. Various tools such as Remote Access Service (RAS) from MS Windows 2008, 2012, 2016 or 2019, HISPA/SIRA can be employed to do this.

Networking

Several OpenScape Xpressions can be networked via ISDN and LAN. TCP/IP is used as the transport protocol. As an essential requirement for this, OpenScape Xpressions must be in-corporated via Domain Name Service (DNS) in the LAN.

Voice mail networking via VPIM, AMIS (e.g. to VMS or PhoneMail) or Phone-Mail LDN via Connect Server are possi-ble on a project-specific basis.

LDAP Connector

LDAP interface support for data ex-change with X.500 systems (e.g. Meta-Directory).

PBX integrationOpenScape Xpressions can be con-nected to the PBXs which are listed in the “Technical data” section.

Configuration is scalable from 2 chan-nels (S0) to 300 channels (S2M) in keep-ing with the requirements. For large configurations it is possible to set up distributed or networked systems. The CorNet-N/NQ protocol was implement-ed to ensure optimum incorporation in Hicom systems. For example you save channels to OpenScape Xpressions because when connecting to other us-ers from voice mail the call processing function is transferred directly to Hicom. And your voice mail user prompting is improved through additional display texts on your digital workstation tele-phone.

Alternatively, you can utilize the IP con-nection to HiPath 3000 and HiPath 4000 or the SIP connection to OpenScape Voice.

HiPath 4000

IP CorNet-IP

DIU2 STMD

HiPath 4000

OpenScape Voice

Ethernet

OpenScapeXpressions V7

Unified MessagingServer

V.24

SMS boxHiPath 3000/5000

CorNet-IP

S2M / S0 CorNet-N /NQ

SIP

Corporate LAN

GSM Network

Configuration overview

Phone systems

Unified Messaging with Microsoft Exchange and Lotus Notes/IBM Notes

HiPath 3000/5000 OpenScape Voice

SIP

S0/S2M

CorNet-N subset

Hicom 300/300 E/300 HHiPath 4000

ISDN,GSM, Internet

E-mail, voice, fax, SMS

HiPath 4000

HG 3550

DIU2 STMD

OpenScape Xpressions V7 Unified Messaging server

SMS box

LAN GSM Network

IP

TCP/IP

CTI, E-mail, voice, fax, SMS

Microsoft Exchange e-mail server

Lotus Notes/IBM Notes E-Mail-Server

Client

Lotus Notes/IBM Notes, Microsoft Outlook

STMD

Technical dataOpenScape Xpressions V7

Connection

Connection to • HiPath 3000 from V6 with CorNet-IP/T.38• HiPath 4000 from V3 with CorNet-IP/T.38• HiPath 4000 from V6 with SIP/T.38• OpenScape Voice from V3.1 with SIP/T.38• HiPath DX with CorNet NQ• Hicom 150 E/H with functionality of Xpressions V4.0• Hicom 300 E/H with functionality of Xpressions V4.0• HiPath 3000 before V5 with functionality of Xpressions V4.0• HiPath 3000 V5 with functionality of Xpressions V5• HiPath 4000 V1 with functionality of Xpressions V4.0• HiPath 4000 V2 with functionality of Xpressions V5• OpenScape 4000 V7 with functionality of Xpressions V7• HiPath 8000 before 2.2 with functionality of Xpressions V4• HiPath 8000 V3 with functionality of Xpressions V5• Project specific, other PBX (DSS1/QSIG)• Customer LAN (TCP/IP) (100 BaseT)Project specific released are these connectivities:• Cisco UC Manager 6, 7, 8, 8.6, 9 (SIP)• Alcatel OmniPCX Enterprise 7, 8, 9, 9.1, 10, 10.1 (ISDN)

Number of channels per server/distributed sys-tem at Hicom 300 / HiPath 4000

Up to 60 / 300 channels / ports, of which:• Max. 60 / 300 Voice• Max. 60 / 300 Fax

Number of channels per server to HiPath 3000 Up to 60 channels / ports, of which:• Max. 60 voice• Max. 60 fax

Number of channels per server using IP-connec-tivity (G.711)For G.729

HiPath 4000: max. 40 channels per PC / max. 280 per distributed systemOpenScape Voice: max. 60 channels per PC / max. 300 per distributed sys-temmax. 40 channels per PC / max. 280 per distributed system

Number of channels for audio conferencing 150-200 channels when using 8 core computers

Number of channels for web conferencing Max. 200, of which 100 in a single web conference

Access to user mailbox

Telephone access to • Voicemail• fax mail• E-mail

PC client access to • Voicemail• fax mail• E-mail

Supported services

Supported desktop clients • Web Client: Internet Explorer 7.0, 8.0, 9, 10 and 11, Firefox 2.0 to 3.6• Web Assistant: Internet Explorer 7.0, 8.0, 9, 10 and 11, Firefox 59.0, Safari

5.1.7, Chrome 66• Microsoft Outlook 2010/2013/2016/2019• OpenScape Xpressions Communications Client• OpenScape Xpressions Web Assistant

E-mail integration with Microsoft Exchange • Microsoft Exchange 2010/2013/2016/2019/O365

E-mail integration with Notes / Domino • Lotus Notes/Domino 6.5.1/6.5.3/6.5.4• Lotus Notes/Domino 7.0/7.0.1/7.0.2• Lotus Notes 8.0.X/8.5.0/8.5.1/8.5.2/8.5.3• IBM Notes 9.0 Social Edition (Basic Configuration)

IBM Domino 9 Social Edition

E-mail gateways • SAP R/3 from 4.5b via SAPconnect• SMTP mail

Directory integration via LDAP Connector Customer Directory

SMS (Short Message Service)

SMS message to mobile telephone on arrival of new message or via mail client

GSM 900/1800 networks

Max. number of characters to be transmitted (in-cluding special characters)

Max. 160 characters

Number of messages per SMS box Approx. 300 per hour

Number of SMS boxes per OpenScape Xpres-sions V5

Max. 2

Fax services

Fax services Fax G3

Fax coding in accordance with T.30 Yes

Fax coding in accordance with T.38 Yes

Fax-on-demand Yes

Access protection

Mandatory password Yes

Min. number of characters in the personal pass-word

1

Max. number of characters in the personal pass-word

24

Configuration sizes

Max. number of users/mailboxes:• E-mail in case of replication• Voicemail• Unified Messaging (voice mail, fax mail, SMS)

Primergy / Distributed System:6004.000 /20.0002.000 /10.000

Max. number of messages per user Dependent on HDD, not strictly limited

Max. message memory per mailbox Dependent on HDD, not strictly limited

User languages on telephone and display German, English (UK), English (US), French, French (Canada), Italian, Span-ish, Spanish (US), Dutch, Portuguese, Portuguese (Brazil), Turkish, Russian

Max. number of individual distribution lists per user

99

Max. number of addresses per distribution list 99

Max. number of announcements per user 9

Hardware requirements PC server min. equipment

Processor (Intel only) Standard: Intel Pentium IV 2 GHzHigh End: Intel Pentium IV > 2 GHz

RAM Minimum/Standard: 2 GB / 4 GB+ 128 MB for >2p+ 128 MB for Exchange+ 1 GB for TTS+ 100 MB per installed voice+ 2.048 MB for audio conferencing+ 1.048 MB for OpenScape Web ClientHigh End: > 4 GB

Hard disk (for 4 GB or more with 1 GB FAT, rest NTFS)Additional hard disk for data backup

Minimum: 4 GByte (in the event of upgrading)Standard: 2 x 100 GByte (IDE or SCSI)High End: n x 9/18/36/72 GByte (RAID5)

LAN card Ethernet (10BT/)100BT

V.24 / COM port Additional V.24 board possibly necessary from 2nd COM (service modem, if necessary MWI modem)

PCI/PCIe slots (for voice/fax interface boards) Minimum: 1, Maximum: 5

Operating system (64-bit) • Windows Server 2008 Standard or Enterprise• Windows Server 2012 R2 Standard

• Windows Server 2016

• Windows Server 2019

OpenScape Xpressions V7

Hardware requirements – PC client

Processor Minimum:• Windows 7: according to the producer's recommendation• Windows Server 2008 (terminal server): according to the producer's rec-

ommendationRecommended: >= 3.0 GHz

RAM Minimum: 512 MByteRecommended: >= 1.024 MByte

LAN card Ethernet 10BT/100BT

Operating system (recommended) • Windows 7 Professional/Ultimate/Enterprise Edition• Windows 8

• Windows 8.1

• Windows 10

Microsoft Outlook (recommended) • Outlook 2010• Outlook 2013• Outlook 2016• Outlook 2019

Lotus Notes/IBM Notes • Lotus Notes 6.5.x• Lotus Notes 7.0.x• Lotus Notes 8.0 / 8.0.1• Lotus Notes 8.5.0/8.5.1/8.5.2/8.5.3

• IBM Notes 9.0 Social Edition (Basic Configuration)

Optional accessories • Sound card• Microphone• Headphones

OpenScape Xpressions V7

Copyright © Unify Software and Solutions GmbH & Co. KG, 01/2020

All rights reserved.

Reference No.: A31002-S2370-D100-7-7629

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

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