1. Donna Needs
Learning and Development Specialist
Life Coach
The Business Case for EQ

2. Emotional Intelligence is the key to professional success.
Jack Welch, Harvard Business Review, 2003
3. What is EQ?
EQ = Emotional Quotient / Emotional Intelligence
Emotional Intelligence is effectively blending thinking and feeling to make optimal decisions. 6 Seconds
4. Why the Sudden Interest in EQ?
Only in the last 20 years
Scientists now have the ability to look at and understand our brains
Amazing research into the role our emotions have in decision making and behaviour
5. Brief History
Howard Gardner, Harvard School of Education, Multiple Intelligences (mid 1980s)
John Mayer (New Hampshire U) and Peter Salovy (Yale Univ) brain research (1990)
Daniel Kahnemans Nobel Prize in Economics (2002)
Daniel Golmans book, Emotional Intelligence; Why it Can Matter More than IQ., (1995)
Whats happening now?
6. 6seconds EQ Model
Consequential Thinking;
Navigate Emotions;
Intrinsic Motivation;
Optimism.
Enhance Emotional Literacy;
Recognize Patterns
Develop Empathy;Pursue Noble Goals
7. Emotions as Data
8. Why EQ is Essential to Success in Business
Building effective relationships and teams
Building your personal and company reputation
Retention of knowledge workers
Leaders with high EQ get better results
9. How to Improve My Own EQ
EQ can be learned!
Find out where you are now
Pick one area you would like to improve:
Takes time, commitment and hard work
Coaching support is recommended
10. How to Build EQ Into Your Business Strategy
Vision, values and mission
Recruitment, retention, talent management, succession planning
Training and development plans
Performance development/ appraisal program
Community Contribution
11. Summary
Emotional Intelligence is using emotions as data to help make wise decisions
6Seconds EQ Model
Emotions as Data
Why Emotional Intelligence is Essential in Business
How to Improve My Own EQ
How to Build EQ Into Your Business Strategy
12. Donna NeedsLearning and DevelopmentCoachingdonnalynnneeds@hotmail.com