The Borderless Enterprise:

Adapting Network Management to

Mobility, Cloud and Shadow IT

August 6, 2015

Shamus McGillicuddy

Senior Analyst

EMA

Doug Roberts

Director of Products

Fluke Networks

Mike Pennacchi

Owner

Network Protocol

Specialists

Today’s Presenters

Slide 2

Shamus McGillicuddy, Senior Analyst, EMA

Shamus has more than nine years of experience in the IT industry, primarily as a

journalist covering the network infrastructure market. At Enterprise Management

Associates (EMA), he is the senior analyst for the network management practice.

Doug Roberts, Director of Products, Fluke Networks

Doug has worked in the IT industry for over 19 years in various business development,

product management and innovation roles. Currently he oversees the product strategy

across enterprise, cloud and service provider landscapes.

Mike Pennacchi, Owner & Lead Network Analyst, Network Protocol Specialists

Mike is the owner and lead network analyst for Network Protocol Specialists, LLC. He

has over 16 years experience as a full time troubleshooting consultant and trainer.

Slide 3

Logistics for Today’s Webinar

• An archived version of the event

recording will be available at

www.enterprisemanagement.com

• Log questions in the Q&A panel located

on the lower right corner of your screen

• Questions will be addressed during the

Q&A session of the event

• A PDF of the PowerPoint

presentation will be available

Questions

Event recording

Event presentation

The Borderless Enterprise:

Adapting Network Management to

Mobility, Cloud and Shadow IT

August 6, 2015

Shamus McGillicuddy

Senior Analyst

EMA

Doug Roberts

Director of Products

Fluke Networks

Mike Pennacchi

Owner

Network Protocol

Specialists

Agenda

• What is the Borderless Enterprise?

• What’s at Stake? Application Performance Impacts

• Cloud Adoption and Performance Challenges

• Losing Control: Shadow IT, Mobility and Beyond

• What’s Next?

• Q&A

Slide 5 © 2015 Enterprise Management Associates, Inc.

What is the Borderless Enterprise?

• The Borderless Enterprise

• IT no longer controls 100% of infrastructure and services

• The cloud flipped enterprise architecture

Many critical applications reside in the cloud

Many cloud services accessed via the public Internet

• Mobility has blurred control over remote access

• Line of business managers and users adopt technology without IT

involvement

This is known as “Shadow IT”

Cloud services, mobile devices and consumer applications require IT to:

Discover these technologies

Create and enforce new usage policies

Optimize IT infrastructure, security controls and management tools

Slide 6 © 2015 Enterprise Management Associates, Inc.

What’s at Stake: Application Performance Impacts

• Poor application performance has a negative impact on enterprises

• The majority of enterprises are experiencing the following adverse

effects of poor application performance at least occasionally

Slide 7 © 2015 Enterprise Management Associates, Inc.

60%

64%

67%

68%

77%

79%

Brand Image

Customer Loyalty

Revenue

SLOs/SLAs

User Productivity

Customer Experience

Have application performance problems affected any of the following within your organization?

Cloud Adoption and Performance Challenges

• Cloud Adoption is real

• 49% of enterprises have migrated 20% to 30% of their application

workloads to the public cloud

• Cloud adoption presents new management hurdles

• 42% of enterprises say performance management is harder in the

cloud

• Only 14% say cloud performance management is easier

Slide 8 © 2015 Enterprise Management Associates, Inc.

Cloud Adoption and Performance Challenges

Slide 9 © 2015 Enterprise Management Associates, Inc.

21%

29%

41%

26%

22%

17%

28%

Poor visibility into application performance

Poor visibility into network performance

Difficulty troubleshooting performance issues

Lack of control over cloud workloads

Lack of SLA in cloud services

Finger pointing between cloud provider andinternal IT

None of the above

Which issues have you had with managing performance in cloud environments?

Cloud visibility and troubleshooting are challenging IT operations

Losing Control: Shadow IT, Mobility and Beyond

• Business leaders and end users are adopting technology without

the IT organization’s knowledge

Slide 10 © 2015 Enterprise Management Associates, Inc.

38%34%

30%28% 28%

24%

MobileDevices

Cloud-basedstorage

VoIP, videoand other UC

Mobile apps SaaS apps PaaS

How many enterprises have identified shadow IT adoption of these technologies?

Losing Control: Shadow IT, Mobility and Beyond

• How do IT organizations discover shadow IT?

• Security incidents are the most common means of discovery (38%)

• Other sources of information:

Network monitoring (37%)

Support requests (37%)

Simple human interaction with business units (34%)

• What changes are IT organizations making for shadow IT?

• Increasing Internet & WAN bandwidth (48%)

• New security for cloud access (45%)

• Allowing direct Internet access from remote sites (26%)

• Adding site-to-site VPNs (22%)

• New wireless LAN security tools (44%)

• Expansion of wireless LAN (33%)

• New UC/VoIP/Video monitoring tools (27%)

Slide 11 © 2015 Enterprise Management Associates, Inc.

Borderless Enterprise: What’s Next?

• What should IT do now?

• Talk to business leaders and align IT with business needs

• Optimize the WAN for the cloud

• Optimize the LAN for mobility and UC

• Monitor the network for shadow IT

• Adapt network security and network policies

• Extend performance management tools for managing the Borderless

Enterprise

Slide 12 © 2015 Enterprise Management Associates, Inc.

Q&A – Please Log Questions in the Q&A Panel

Slide 13 © 2015 Enterprise Management Associates, Inc.

• Learn more about the Borderless Enterprise from Fluke Networks at:

www.flukenetworks.com/content/borderless-enterprise

• Learn more about leading IT analyst firm Enterprise Management

Associates at: www.enterprisemanagement.com