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THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question of the day Use the hashtag #InboundLearning on Twitter 1 2 INTERMEDIATE

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Page 1: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

THE ART OF INBOUND STORYTELLING

We will be starting at 2:00 pm ET.

Use the Question Pane in Cisco WebEx to Ask Questions!

Question of the day

Use the hashtag #InboundLearning on Twitter 1 2

INTERMEDIATE

Page 2: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

#INBOUNDLEARNING

Page 3: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

12/3 - The Power of Storytelling & Inbound Marketing

12/10 - How to Tell Your Story

WEBINAR SCHEDULE

Page 4: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Mark Kilens @MarkKilens

Page 5: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

John Bonini @Bonini84‎

Page 6: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Jay Acunzo @Jay_zo

Page 7: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

1 What is storytelling? (Recap)

2 Where to tell your story

3 Incorporating story into your content

AGENDA

Page 8: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Either you’re going to tell

stories that spread, or you will

become irrelevant.

Page 9: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

WHAT IS STORYTELLING? 1

Page 10: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

People don’t buy what you do, they buy why you do it. - Simon Sinek

Page 11: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Why are you doing what you’re doing?

Page 12: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

What’s not a story.

Page 13: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Stories are not your

brand lineage.

Page 14: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

They’re not what

everyone else is

saying…

Page 15: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

..or doing.

Page 16: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Great stories don’t

contradict themselves.

Page 17: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Great stories spread because they’re true.

Page 18: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Your “One Simple Story”

Status Quo Drama Resolution

From the POV of Your CUSTOMER

Page 19: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Your Customer’s “One Simple Story”

Status Quo Drama Resolution

The spider is going up a waterspout. (States a fact.) Down came the rain. (Challenge.) Out came the sun & dried up all the rain. (Solution.)

Page 20: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Your Customer’s “One Simple Story”

Status Quo Drama Resolution

Jim leads a crazy, fast-paced life. He can hardly slow down and can barely keep up with it all. He escapes with bold, aromatic coffee for a moment of comfort.

Page 21: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Your Customer’s “One Simple Story”

Status Quo Drama Resolution

Jennifer’s a driven professional. She’s got a ton of pressure to deliver high quality work. Her tools are hassle-free and simple. All her work is beautiful.

Page 22: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Your Customer’s “One Simple Story”

Status Quo Drama Resolution

Mark follows marketing best practices. But the playbook is getting less effective & audiences dislike it. Inbound marketing helps you create marketing people love.

Page 23: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

WHERE TO TELL YOUR STORY. 2

Page 24: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

“The audience will not tune in to watch information. You wouldn’t, I wouldn’t. The audience will only tune in and stay tuned in to watch drama.”

– David Mamet

Page 25: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Value proposition

WHERE YOUR STORY LIVES:

1

2

3

Customer experience

Everywhere!

Page 26: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

VALUE PROPOSITION 1

Page 27: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Appeal to the senses rather than logic.

(Yes!)

Page 28: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

WHAT’S YOUR RAISON D'ÊTRE?

Page 29: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

1 Know your niche

2 Incorporate the personal/emotional experience

3 Counter challenges, failures, and an overall problem

4 What are you bringing to the table?

5 What excites/interests you?

6 Convince your audience to care

INCORPORATING YOUR PURPOSE:

Page 30: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question
Page 31: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question
Page 32: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question
Page 33: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Knowing your audience gets you found…

Page 34: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

…understanding their worldview is what resonates.

Page 35: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

CUSTOMER EXPERIENCE 2

Page 36: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

EXPERIENCE TRUMPS COST.

Page 37: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

1 Focus on specific worldviews

2 Great value, fair price

3 Interaction and participation

4 Bring human element back

5 Convince your audience to care

CREATING THE EXPERIENCE:

Page 38: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

8th most loved company in the world. (APCO Worldwide.)

Why?

Page 39: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Customers bought into the experience.

Page 40: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

People don’t remember the pitch..

Page 41: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

…they remember the experience.

Page 42: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

EVERYWHERE! 3

Page 43: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question
Page 44: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Great stories stretch from function to phone calls.

Page 45: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

1 Story = mission statement

2 Build story into the core of product/service

3 Separate service from the experience

CONSISTENCY IS KING:

Page 46: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Your story shouldn’t contradict itself.

Page 47: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

INCORPORATING STORY INTO YOUR CONTENT. 3

Page 48: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Purple at the core

INCORPORATING STORY INTO YOUR CONTENT:

1

2

3

Create a content mission statement

Tell a different story!

Page 49: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

PURPLE AT THE CORE 1

Page 50: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Concept before execution.

Page 51: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

CREATE CONTENT MISSION STATEMENT 2

Page 52: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

How are you helping?

Page 53: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question
Page 54: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

TELL A DIFFERENT STORY! 3

Page 55: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

Think Story. Not Features.

Page 56: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

People buy the story.

Page 57: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

START WITH “WHY.”

Page 58: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

MASSAGING YOUR STORY.

Page 59: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

WAIT, WAIT, WAIT: I’VE GOT PRODUCTS & SERVICES TO SELL!

Page 60: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

STORIES DRIVE INBOUND BUSINESS

SOCIAL INBOX.

Page 61: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

WHY?

• “Social media was always meant to be a personal channel.” • “It became broadcasting, canned responses, and mindless monitoring.” • “Get back to actual human interactions.” • “As a personal channel, all departments can use it for their work.”

We believe social media should be about real human interactions, but it’s too noisy and difficult to do so easily.

Page 62: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

MANY TOUCHPOINTS. ONE STORY.

Website:

Video:

PR:

Content:

Page 63: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

MANY TOUCHPOINTS. ONE STORY.

Page 64: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

MANY TOUCHPOINTS. ONE STORY.

Page 65: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

ATTRACT THE RIGHT AUDIENCE

“Totally agree!”

Page 66: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

AVOID THE WRONG AUDIENCE

“That’s poppycock!”

Page 67: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

ONE STORY AT EVERY STAGE

Page 68: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

PROMOTERS SPREAD YOUR STORY

“Totally agree!” “Dude...!”

Page 69: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

STORYTELLING ISN’T AN INBOUND BEST PRACTICE.

STORYTELLING IS INBOUND AT ITS BEST.

Page 70: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

NEXT STEPS

1. Finalize your one simple story

2. Create your next content offer around that

one simple story

3. Revaluate your current value propositions

Page 71: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

• 10 of the World's Best Storytellers

• Content Creation Templates

RESOURCES

Page 72: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

QUESTIONS?

Page 73: THE ART OF INBOUND - Marketing and Sales Education · THE ART OF INBOUND STORYTELLING We will be starting at 2:00 pm ET. Use the Question Pane in Cisco WebEx to Ask Questions! Question

THANK YOU.