the airport of the future

The Airport of the FutureAn Airline Perspective

Dimitris BountolosHead of Coordination & HubIberia Airlines [ IAG Group ]


How far is the future?, It´s closer than we think


How far is the future?....everyday we are reinventing it…

The society, the needs, the environment, are changing every day faster than never before.

The digital culture 2.0 provides worldwide access to all information. Nothing is able to be hide or simply postpone.

The standards have increased and the daily expectations are high

Negative & Positive trends are broadcasted with the speed of light


The main axis, the one with the fastest evolutionThe core of the newparadigm The target: tor etain and increase on a daily base their espectationsAlways connectDemanding a continous mobile response

Built in a cross-functional way with the Airport authorityFully SimplifiedDefined from zero trying to cover all client´s expectationsService-Oriented taking in consideration shared cost models and optimization phases

GZE : “ Ground Zero Emissions “Solar energy availableDinamic adjustment of all engines based on the real workload: passengers & baggage figures

Client

Environment

Processes

Technology.

Four are the main axis over which the future of airports will have to be developed : Airlines & Airport Authorities will have to be 100% aligned

Touchless and onlineMobile & Web SollutionOptimizations solvers based on passenger dataSOA infrastructure between all actors at the airport

The daily relation between the Airport Authority and the Airlines requires a fully mutual understanding

Communication and common perspective and goals will provied a win-win playground for both parties

The AODB will have to be extended with business variables

A shared KPIs & Operational BI Dashboards will be mutually reviewed

The Airport and the Airline : Two faces of the same coin



A new paradigm of customer expectations will make the scene much more demanding…..

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6 7 8 9 10

IMMEDIATE INFORMATION REQUIREMENT EXCLUSIVITY SOLLUTION

CONTROL CONNECTION ELECTION PARTICIPATIONSOLE

THEY WANT TO FEEL INDEPENDENTAND ASSISTED AT THE SAME TIME


Live is lived socially connected. Airport and the relation between all customers necessarily will be manage socially….

The interaction with the clients will take place on a social and mobile environment.

The answers will have to be immediately available.

The social engagement with the clients will capture and fidelize them.

During the disruptions the truth will be communicated as faster as possible in a proactive way.

The airports will be converter in to a sales-flied for the so named : GBS “ Ground Business Services”, the Social Media will broadcast the offer and the benefit of the new services.

CLOUD OFFICE COMPUTING CLOUD COLLABORATIVE TOOLS

All life is social and cloud. During next years the mode we work and the mode we manage also is going to change: There is no official source of information all is spread, all is available, all is instant, all is known…

Airport Management based on e-mail

will be escalated to a more efficient way of

works



NFC BIOMETRY RFID

GPS WIFI BLUETOOTH 3G DATA TRANSMISION

AUGMENTED REALITY

Contactless Technology let the clients flow over the processes…The paradox: “No Touch” & “more tracking than never”


The standard check-in process nowadays is simply dead

In less than 5yrs. Self-Drop will be the unique product

No more the queues will be the synonym of the check-in area

The boarding process will be fully self managed by the clients

All incidences will be solved in advance and proactively via mobile pushed to the customers

Ground business services will increase

All security process including passport control won´t require human contact

Dynamic priority based on cost-model will be applied

The connectivity will be supported by automated vehicles

Never again the ramp will be a intense human labor work area

Baggage handling automation will be standard

Taxi-In/Out will be manage wo. Engines up

All GHE will be electric

Check-in Boarding SecurityRamp

All airport operational processes are needed to be fully re-invented in order to align them to the new sector reality


SECURITY FILTERSSELF-DROPSELF-BOARDING

AUT.VEHICLES GUIDING THE CONNECTING CLIENTS THROUGHT THE TERMINAL

All airport processes are going to be invented from zero.From passenger optic, everything has to be intuitive and time costless

Humanoid Robots Virtual Assistance : Holograms Self-Kiosks

All processes will be supported by the technology : Accurate information & proactive resolution of the incidences are the foundations of the new customer service


ONLINE ASISTANCE AT THE KIOSKS MOBILE MANAGEMENT OF THE INCIDENCES

ADDS & CRM INITIATIVES PUSHED AT THE AIRPORT PROACTIVE COMPENSATION THANKS THE MOBILITY

All airport processes are going to be invented from zero.The mobility will handle all the interactions with the clients : Daily and over incidences & crisis



To navigate through the airport employees and customers will be assisted thanks to the “Project Glass” device

Guidance for the potential misconnect passengerUseful for employees and customersOn the Apron with LVP will support the driversThe ULDs and the baggage will be visually identifiedLast Call will be broadcasted to the right customerEmployee task allocation will be handle visually

PROJECT-GLASSSELF-GUIDANCE

All airport processes are going to be invented from zero.Quality and the Acknowledgment of the airport in advance will be areas of huge improvements

MORE AN MORE SURVEYS AND QUALITY INPUTS WILL BE CAPTURED AT THE AIRPORT

THE A.R WOULD SIMPLIFY THE TRAVEL IMPROVING THE ACKNOWLEDGMENT OF THE ENVIROMENT



From passenger perspective, everything has to be intuitive and time-costless.

Thanks to the online exchange of information between the airport and the airline will be possible to track and support continuously all the clients through the entire airport

Iberia´s AVIMO Project : Face-Tracking. Passenger Data Base recognition, preferences, queue measurement, etc.

Hub Control Center

Dedicated SW manages all the

consoles.

Integrated Communication Platform : Digital & Unique

Tablet PC

OCC : Operation Control CenterAMC : Airport Management Center

……

The voice, the bottleneck of the airport operation will be fully handled in a digital waycreating a shared and common platform for all stakeholders


THE GEOMETRY AND DISTANCE WILL BE ECONOMICALLY SIZED ANDCONFIGURED

Each Arrival/Departure will value depends on the result of the Cost-Penalty economic mode

The connectivity will be enhance and the No-Quality extra costs will be reduce dramatically

The online shared information between the airport Authority and the airlines will enhance the right allocation of : runways, stands, gate, belts, etc.

The airlines & the Airport Authority will share relevant data (pax, bags, risks, priorities) improving the utilization of the immobile resources



All airports will be connected with CFMU while the A-CDM procedure is fully implemented

All relevant milestone needed for the correct tracking of the Turnaround will be automatically calculated and transferred to the Airport DEMAND

The GPS and the multilateration will provide accurate information about the expected arrivals and during the TAXI

All airlines will exchange in an online mode priorities based in business models, generating swaps of the arrivals sequences and triggering new computation of the AMAN

No more the Airports will be like “black-holes” for the ATC & CFMU. All EU Hubs will be interconnected

AUTOMATIC BAGGAGE LOADING AUTOMATIC ULD UNLOADING MACHINE

All ramp processes will be conducted with the support of thetechnology: From the supply chain & logistics to the airport handing


ELECTRIC RAMP VEHICLES MAGNETIC MANAGEMENT OF ULDS AUTOMATIC TAXI OF AIRCRAFTS

Fuel consumption will decrease dramatically: All airports will be GZE “Ground Zero Emissions”



Intermodal transport is a mandatory linkage for any relevant airport of the future: The challenge, to make straightforward the transitions

Bus , Rail, Car, have to be connected with the Hub providing connectivityPassengers & Cargo independently A logistic airport city will embraces all transport modes

Direct transfer from the aircraft to the High Speed Train.Alignment of the

standards of both concepts will be

required

Airport Furniture : Clean Energy Generation All car parking equipped with solar panels and electricity chargers

Solar Trash CompactorEnergy-generating revolving door Energy generating pavement

Many airport processes will be converted in eco-electricity generation points


Ste

p 3

Ste

p 2

Ste

p 1

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

SELF-DROP

SELF-BOARDING

SECURITY FILTERS

ONLINE ASISTANCE AT THE KIOSKS MOBILE MANAGEMENT OF THE INCIDENCES

ADDS & CRM INITIATIVES PUSHED AT THE AIRPORTPROACTIVE COMPENSATION THANKS THE MOBILITY

AUTOMATIC BAGGAGE LOADING

AUTOMATIC ULD UNLOADING MACHINE

ELECTRIC CARS

AUTOMAT. ULD MANAGEMENT AUTOMAT. TAXI BOT

AUTOMAT. GUIDANCE SERVICE


Conceptual timeframe for a very attractive decade for the worldwide airports

SOLAR ELECTRICITY CHARGERS

PROJECT-GLASS


Dimitris BountolosHead of Coordination & HubIberia Airlines [ IAG Group ]

e-mail:[email protected]

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