the future trend of airport passenger services
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The Future Trend of Airport Passenger
Services
Greater convenience, speed and
control for passengers
Simplifying the Business International Air Transport Association 2013
HOU Kan
Regional Head, APCS, IATA
Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2012
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Passenger Experience:
Get Ready
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Would this not be better?
Easy Simple Fast Helpful Friendly Quick Intuitive Speedy Personal Relaxed
Smart Stress-less Thoughtful Rapid Safe Convenient
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↗ Passenger Data
↗ Check-in
↗ Baggage drop-off
↗ Travel Document Check
Get Ready!What are the challenges?
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Get Ready!What do passengers
want?
want either to use biometrics / ePassport astheir token or to get their boarding pass offairport
want to use self-tagging at home or at akiosk
The overall majority of respondents areinterested in providing their passport detailsin advance
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What do passengers want?
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Get ReadyState of the
Industry
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Vision: 80% of Global passengers will be offered a
complete suite of self-service options
Fast Travel Program
Mandatory Optional
2014
2015
2013
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Advanced Passenger Information Required by over 50 countries
Lack of Global alignment Message format
Exchange mechanisms
Data elements
Cost IT Systems
Fines
Passenger Data
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Is the amount spent per yearper airline as the cost ofpassenger data (includingfines and system maintenanceand updates)
Passenger Data
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Future Trend API sharing among more & more countries
What will IATA do Set data transmission standard
Push & Advocate the governments accept the industry standard
Passenger Data
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Check- In
- Single Token
- Eliminate the Boarding Pass
Biometrics
Boarding
+ PNR
Immigration
Security Check Point
nfc
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Bags Ready to Go
Self Tagging Bag Drop
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of passengers are offeredwith self-tagging
Bags Ready to Go
AL / AP Pairs
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Baggage CollectionLast but important part of the process
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Bag Recovery Solutions
Bag recovery solution Improve delivery process Accelerate delivery of baggage Provide pro-active information to
passengers Self-Service claim registration in case
of mishandled bag
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Door to Doorsolution
Can Bags Services
be Better
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An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements
Document Check
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of passengers are offeredwith self-service documentcheck
Document Check
AL / AP Pairs
25Simplifying the Business International Air Transport Association 2013
Airport Security
The good old days? Today
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Checkpoint Security Access and Egress
Improving Passenger FlowProcess Study
ZHR, CDG, LHR, CPH to identify best practices
Data Collection
142 Airports world wide aiming at identifying the
current situation and determine potential solutions
Documents established
Recommended Practice and
Implementation Guide
Report on data analysis
Airport Diagnosis
To identify bottlenecks and root causes
2010
201
2
2012
Simplifying the Business International Air Transport Association 2013
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09 Security Screening
Joint effort ICAO/ACI/IATA
Integrate passenger information into
the physical screening process
Screen according to the risk posed by
the individual passenger
Strengthen security by focusing
resources on higher risk passengers
Take into account existing airport
environments, airport sizes and types
of operations
Leverage existing screening
equipment, incorporate new technology
as it becomes available
Checkpoint of the Future concept
28Checkpoint of the Future – Near term concept
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Enhanced
Security Lane Normal
Security
Lane
Known
Traveler Lane
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Simplifying the Business
Simplifying the Business International Air Transport Association 2013
CHECKPOINTOF THE FUTURE2014
2017
2020
Introduce differentiated screening
Differentiated screening
Fast and Efficient process
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New StB Projects
in development
Simplifying the Business International Air Transport Association 2013
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Thanks for listening