the accenture technology vision 2016 for utilities

The Accenture

Technology Vision

2016 for UtilitiesFive trends for utilities organizations

to embrace the primacy of people in

the digital age

2Copyright © 2016 Accenture All rights reserved.

Impact of digital on utilities?

84% believe that the

Industrial Internet and

the Internet of Things will

cause significant change

or completely transform

the utilities industry

Winners in the digital economy will put people first

Intelligent automation is the launching pad for

new growth and innovation. Powered by

artificial intelligence, the next wave of solutions

will gather unprecedented amounts of data from

disparate systems and—by weaving systems,

data and people together—create solutions that

fundamentally change the organization, as well

as what it does and how it does it.

88.1% anticipate that

the pace of technology

will rapidly increase over

the next three years

As technology advancements continue to

accelerate at an unprecedented rate -

dramatically disrupting the workforce -

companies that equip employees, partners and

consumers with new skills can fully capitalize

on these innovations.

Those that do will have unmatched capabilities

to continuously create fresh ideas, develop

cutting-edge products and services, and disrupt

the status quo.

Source: Accenture Technology Vision 2016, utilities executives surveyed.


Trend 1

Intelligent Automation

Intelligent automation is the launching

pad for new growth and innovation.

Powered by artificial intelligence, the

next wave of solutions will gather

unprecedented amounts of data from

disparate systems and—by weaving

systems, data and people together—

create solutions that fundamentally

change the organization, as well as

what it does and how it does it.

Copyright © 2016 Accenture All rights reserved. 3


Invest more

heavily in new

systems

Critical to success

in the future?

39% have already realized

more than 16% in cost

savings from automating

systems and process in the

past two years Take what they have

already automated and

develop new service

Trend 1

Intelligent Automation

The top three ways utilities will

change the way they use

automation in the next three years:

Keep cost savings

and reduce budget

88% agree that organizations that use artificial

intelligence technologies to complement and augment

natural intelligence will emerge as leaders in the next

generation



Trend 2

Liquid Workforce

By exploiting technology to enable

workforce transformation, leading

companies will create highly adaptable

and change-ready enterprise

environments that are able to meet

today’s dynamic digital demands.



Trend 2

Liquid Workforce

Utilities need to embrace digital technologies to reshape

how work gets done, define a new talent strategy and

develop an employee value proposition that attracts and

engages the utilities workforce of the future

How to start today?

54%believe that more than half of the jobs

in their organization will have digital

components in the next three years

72% believe a more “fluid” or transient

workforce will improve innovation



Trend 3

The Platform Economy

Industry leaders are unleashing

technology’s power by developing

platform-based business models and

strategies to capture new growth

opportunities, ultimately driving the

most profound change in the global

macroeconomic environment since

the Industrial Revolution.



Trend 3

The Platform Economy

Important to an organization’s

growth strategy?

95%believe that success for the industry is tied

to the ability to adopt a platform-based

business model and engage in ecosystems

of digital partners

In the next three to five years,

the utilities industry will see

tremendous growth in platform-

based business models,

ecosystems and solutions to

create value and drive growth

for the core business



Trend 4

Predictable Disruption

Fast-emerging digital ecosystems are

creating the foundation for the next

big wave of enterprise disruptions by

straddling markets and blurring

industry boundaries; forward-thinking

leaders can proactively predict these

ecosystem trajectories to gain a

competitive advantage.



Trend 4

Predictable Disruption

82%agree that utilities organizations

are being increasingly pressed to

reinvent themselves and evolve

their business before they are

disrupted from the outside or by

their competitors



Trend 4

Digital Trust

Trust is a cornerstone of the digital

economy. To gain the trust of

individuals, ecosystems and regulators

in this new landscape, businesses

must focus on digital ethics as a core

strategy; better security, on its own,

won’t be enough.



Trend 5

Digital Trust

Imperative for the industry?

Digital trust and security is the at the core of

the customer relationship and must be top of

mind as utilities become increasingly digital

85%believe that trust is the cornerstone of

every business in the digital economy

today

79%agree that they are exposed to more

risks than they are equipped to handle

as a digital business



Join the ConversationTwitter: @Accenture_Util

LinkedIn: Accenture Utilities

Contact the AuthorStuart BrownManaging Director – Accenture Technology

[email protected]

VisitFor more information on the Accenture

utilities, visit http://www.accenture.com/utilities

For more information on the Accenture Technology Vision 2016, visit http://www.accenture.com/technologyvision

SourceUtilities executive findings from the

Accenture Technology Vision 2016 - People First: The Primacy of People in a Digital

Age, Accenture, 2016.

About AccentureAccenture is a leading global professional services

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Accenture drives innovation to improve the way the

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About the Accenture Technology

Vision 2016Accenture conducted a global survey of more than

3,100 business and IT executives across 11 countries

to understand their perspectives on the impact of

technology on their organizations, and to identify their

priority technology investments over the next few

years. The survey was fielded from October through

December 2015.

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