TERRIER

The Emerging Brand

Business Processes Staff Training and Management Business Continuity Strategy

Feedback Mechanisms Reporting Processes Service Efficacies

The presentation covers salient aspects of :

Our Vision

Establish ' TERRIER' as a leading Security & allied services provider & build ' TERRIER' as a National brand

in the Security Industry

Profile Panorama • A Private Limited Company • 25 yrs track record of Security services • Licenced under PSAR Act, since 2010 • ISO certified for Guarding and Security related services as well as Business

Process for Investigation and Verification Services ( ISO 9001 -2008 / ISO/IEC 27001/2005)

• Best Security Company in Karnataka – 2011, award by Brands Academy • Co-partnering with Govt of India as Vocational Training Provider (VTP) in

Security Skills Sector • Security in DNA of TERRIER as Founder Director and all members of Senior

Management Ex-Defence Forces / Para Military Forces

Span of Operations

Our Client Security & Safety Aspirations

We deliver at • Karnataka –

9000+ • Bangalore –

8000+

Guarding Force

- 13000+

• Bangalore -04 • Outstations -06 Operational

Sectors - 10

Our Nerve Centres Head Quarters Bangalore Branch Offices –In Bangalore

Peenya Electronic City Whitefield City Area

Branch offices – Regional wise CHENNAI

COIMBATORE

HYDERABAD

KOCHI

PUNE

INDORE

DELHI

GURGAON

JAIPUR

CHANDIGARH

BHUBANESWAR

AHMEDABAD

CHIEF OPERATIONS OFFICER (COO )

Sector-2 Electronics

City

Sector-3 White field

Sector-1 Peenya

Sector-7 Delhi NCR

Sector-4 City Area

Branches – Bangalore Local Out Station Branches

Sub Sectors Mgr & FD Staff

Sub Sectors Mgr & FD Staff

Sub Sectors Mgr & FD Staff

Sub Sectors Mgr & FD Staff

Sector-5 Chennai & Coimbatore

Sector-6 Hyderabad

Sector-8 Maharastra

Sector-9 Orissa,

Sector-10 Kochi (Kerala)

Sub Sector Coimbattore

Sub Sectors Vizag

Guntur

Sub Sectors Gurgaon,

Chandigarh Jaipur

Sub Sectors Pune and MP

Sub Sectors Cuttack

OPERATIONAL ORGANISATION STRUCTURE

Business Process Expertise Team profile

• SENIOR MANAGEMENT – All members Ex-Defence / Paramilitary forces with 20-38 yrs of Industrial Security Experience

• MIDDLE MANAGEMENT – Composite mix of Ex-servicemen and PSI members with minimum 7-20 yrs security experience

• EXECUTIVE LEVEL – Guarding force comprises of ESM & Security staff with 1-15 yrs security experience

• TRAINERS - Certified through National Skills Development Council, GOI / St John Ambulance / Karnataka Emergency & Fire Services / National Safety Products

Process Flow

Recruitment Training Deployment Performance Assessment

Promotion & Rewards

Recruitment

Staff Training & Grooming

– Training is being imparted as per PSARA mandates – A full fledged Terrier Training Centre (TTC-04 acres) is located in Bangalore,

providing the following:

1. Residential facilities with full logistics and administrative support to cater for 100 trainees at a time

2. Training Facilities encompass class rooms, play areas, Dynamic Obstacle Courses (DOC) , Model room and physical training areas.

– Similar training facilities also exist at Chennai, Pune, Bhubaneshwar and

Dehradun at Pegasus Institute of Excellence ( A TERRIER SISTER CONCERN) Annual trainee churn at Terrier Training Centre – 1500+ No of Certified TERRIER Guarding Staff under Govt Schemes (SSSDC & DGET) – 400+

1 • Basic Training • Induction

2 • Unit Level Training • Specialised Training

3 • Upgradation Cadre • Skill Development Programme

4 • Trainers Training ( Training Skills Development) • Out Bound Training ( Leadership & Motivational Skills)

Training Canvas: Pre deployment

Post deployment

Competency Upskilling

Special Skill Development

Staff Retention Management Attrition low as compared to Industry standards (Apprx -17% >30%)

Retention high at middle to senior management levels (10-20 yrs)

Structured training in Management Skills, Soft Skills, Core subjects

through regular lectures, Outbound Learning Programmes, Practicals

/ Demos and adventure cum training programme through Internal

Training team and outsourced training faculties

• ESI coverage • Bonus • Provident Fund • Free Uniform • Specialized Training • Promotions • Payment of salary through ATM

card (ICICI Bank) • Educational Scholarship for

children of employees • Rehabilitation of Widows and

Children of employees

• Incentives & awards to Staff & their children

• Personal Loans from TERRIER Co-operative Society

• Work Safety through a WORK SAFETY & EMPLOYMENT PROTECTION POLICY

• Cash awards and Certificate of Merit to acknowledge outstanding performances .

• Help Desk for attending grievances.

Employment– Motivators

-Continued

Secured & challenging job opportunities

Performance Assessment • Structured assessment format for Client Feedback

• Guarding staff assessment through training and audits

• Service performance audit on Half Yearly basis through Internal Audits

• Promotions, Increments, Level Upgradations and skill development based

on above

Promotions and Rewards • Promotions based on performance assessment

• Existing staff given preference for promotions / level upgradations

• Certificates of Merit and Cash Awards

• Client recommendations given due weightage for promotions

Crisis & Disaster Management Procedures Operational sectors organised with inbuilt resources Sectors organised for meeting temporary additional manpower

requirement by re-organising the deployment Response capability based on 24/7 CMS, Internet and Mobile Phone

network and integral transport Integration of BCMS with clients is done post deployment and info

sharing Practice drills and briefing carried during training sessions on approval of

Clients

Reporting

Escalation matrix available at all levels

Reporting network based on 24/7 Central Monitoring System

Daily Situation Reports initiated from sectors to Headquarters – Clients

Initiate and share reports on Law & order disturbances, Security alerts, Emergency situations at National & Inter-National levels with clients on daily basis

Feedback INTERNAL

• Through Escalation matrix

• Review meetings with operations, training, admin and finance team

• Daily morning briefings Dept Heads for situation reviews

• Inputs through Helpdesk & Exit Interviews

• Scheduled operational visits – Day & Night

EXTERNAL Client feedbacks obtained on monthly basis, analyzed and followed up

Review Meeting with clients on Monthly / Quarterly basis

Interactions during unit level and specialised training sessions

Client audits /checks

Statutory Guidelines and Adherence Transparency in transactions by:-

Invoicing as per the approved wage split.

Providing ESI & PF monthly challan with invoice

Obtaining signature of the representative of the client on salary slips

Towards Government Agencies:

Submission of returns- by due date.

Remittance of PF & ESI to Government Treasuries.

Remittance of Service Tax, Professional Tax, Income Tax.

Complying with all statutory requirements.

TERRIER Complies with :

-Continued

Compliance of Contract Labour ( R&A) Act 1970

Provident Fund & Miscellaneous Provisions Act 1962.

Industrial Disputes Act 1947.

Payment of Bonus Act 1965.

Employee’s State Insurance Act, 1948.

Deployment • Survey and discussion for ascertaining the deployment

• Sector & Location specific

• Based on client specific requirements

• Adherence to deployment schedule - Action Plan

• Familiarization with the process and facility by Ops / Trg team

• Performance audit after one month of service

• Accommodation and logistics under TERRIER arrangements

We maintain our services through : – Visit to each client by Field Staff under his jurisdiction for the purpose of Security inspection.

– Make necessary entries regarding the inspection carried out during the visit in visit report.

– Interact with the client as per schedule and obtain signature in the above visit report.

– The above visit report will be submitted to General Manager for further actions noted in the visit report.

– Every month a Client Feedback Form will be submitted to the Client by the Field Staff during his visit and obtain the Feedback of the services rendered by the Security personnel deployed in his Facility.

– Night checks will be carried out by Field Staff and also by Duty Officers of TSS every week. Feedback will be submitted to Central Monitoring Station every month for further actions.

-Continued

Service Efficacy

TERRIER fully compliant. No case for any legal / compliance issues in Court since time of inception

Currently TERRIER is one of the largest private security provider in Karnataka

Quality of services evident as maximum business expansion through existing client referrals

Customer issues addressed within minimum response time with interventions right upto MD level

Client base extends over 11 Industry Sectors Client retention band spread- 5-25 yrs

Value Adds -TERRIER Considers

• Fire Fighting and First Aid training to Security and contract staff • Assistance for conducting Emergency Drills • Investigations into incidents/loss if desired • Provisioning Ceremonial Dresses • Provisioning Mobile sets on specific client requirement • Security audits –Half Yearly Basis • Visitor Management Web tool – on subsidised price • Providing HHMD ( Hand Held Metal Detectors) • Assistance/ Advice on Installation and use of Advanced Security Gadgets

Thank You