TECHNOLOGY THAT ACTUALLY SIMPLIF IES YOUR L IFE.

Handbook

Background

Customer

Features

Enrollment

Operation

Preferences

Implementation

This Handbook is intended to serve as a comprehensive reference for Hyundai dealership personnel. It provides an overview of the Telematics marketplace, information about Blue Link™ features, the dealer-assisted Blue Link enrollment process, and the initial setup of Blue Link Preferences. All information contained in this Handbook is based on the June 2011 launch-version of Blue Link. For updates on Blue Link products and processes please visit:

www.HyundaiBlueLink.com

www.HyundaiDealer.com Sales Training: >> STAR Product Information>> STAR Practices Resources

Blue Link is a trademark of Hyundai Motor America. All rights reserved.

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BACKGROUND

Competitive Comparison

Embedded Mobile phone-based

Acura Hands-free linkAudiBMW AssistBuick OnStar IntelliLinkCadillac OnStarChevrolet OnStarChrysler UconnectDodge UconnectFord SYNCGMC OnStarHondaInfinitiIsuzu OnStar (limited availability)JaguarJeep UconnectKia UVOLand RoverLexus EnformLincoln SYNCMazdaMercedes-Benz Tele Aid & mbraceMercury SYNCMINI MINI Connected (iPhone app)NissanPontiac OnStarPorscheSaab OnStarScionSubaru OnStar (limited availability)SuzukiToyota Safety Connect EntuneVolkswagen OnStar (limited availability)Volvo On Call (iPhone app)

2

Telematics Product Profiles

GM OnStar

OnStar is a vehicle-embedded system that relies on mobile phone voice and data communication and GPS technology for location information. OnStar is one of the oldest vehicle telematics systems in the marketplace and offers select features for Emergency, Security, Navigation, Connection and Diagnostics. Drivers and passengers access OnStar features through either the vehicle’s audio interface or through the OnStar MyLink™ mobile app (available for iPhone® selected Android™ devices) and have the option of either a virtual or live agent response.

In early 2011, GM unveiled an expansion of its OnStar system by way of an aftermarket rearview mirror that would provide most of the service’s features to nearly any vehicle on the road, including non-GM models. The mirror taps power from the vehicle but is otherwise a self-contained unit that provides automatic crash detection, stolen vehicle tracking, hands-free calling and turn-by-turn directions. The mirror won’t allow for remote unlocking or engine starting. It will be available through Best Buy and requires Geek Squad installation, as well as a monthly or yearly OnStar fee.

The Blue Link Assurance package features are comparable to what OnStar offers in terms of Emergency and Security, however, Blue Link offers many more convenience and navigation features and delivers them through multiple interfaces to allow the driver to customize Blue Link to their user preference.

Ford SYNC

Ford SYNC is a voice-controlled system that allows nearly any Bluetooth-enabled mobile phone and some digital media players to be paired by a customer with their vehicle and for the customer to make hands-free telephone calls and control music and other functions using voice commands, the vehicle’s steering wheel, or radio controls. The system consists of applications and user interfaces developed by Ford and third-party developers that run on the Microsoft Windows Embedded Automotive operating system. The key selling point of the system is hands-free, voice-activated operation, with instant voice recognition, however, because it is device-dependent, none of the features are functional if the customer does not have their device in the vehicle.

While Ford SYNC provides a great infotainment experience, Blue Link empowers the driver with over 30 features designed to protect and enhance the Hyundai owner’s driving lifestyle.

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Toyota Safety Connect & Entune

Safety Connect uses embedded GPS and cellular signaling technology to provide only vehicle safety and security services. With Safety Connect, drivers can be in touch with a call center at the touch of a button in the vehicle and receive quick response and care from emergency service providers.

Entune is Toyota’s next-generation infotainment system, integrating aspects of navigation and media and entertainment via smartphone integration – vehicles themselves will not have an onboard modem. Apps (which are disabled while driving) include Bing, MovieTickets.com, OpenTable, and Pandora; however, they are separate versions, which may cause users to have two copies of an app installed on their phone (a detractor when smartphone storage is limited). Entune is due out on select models in 2011.

Lexus Enform

Lexus Enform is Toyota Safety Connect plus two navigation and trip planning tools: 1) Destination Assist is a live-operator in-vehicle system that allows the driver to call up and request navigation lookup and automatic setup of their GPS to a particular destination; and 2) eDestination is a web-based application that allows for destination search and wireless transmission of trip plans to the vehicle’s GPS mapping system.

BMW Assist

BMW Assist is a full-featured luxury telematics system that is designed with a strong emphasis on personal service through live operators and direct response to in-vehicle requests. While safety and security features are limited, BMW Assist does offer in-vehicle access to Google and Bloomberg reports. The system is not designed to be user-controlled, it is mostly a suite of externally provisioned luxury offerings or in-vehicle conveniences. Rather than empowering the driver with tools, it seems to smother the driver with comforts.

Blue Link Advantages

Blue Link offers several competitive advantages:

Blue Link is an embedded system that provides a consistent and easy-to-use experience. In general, embedded telematics systems offer several distinct benefits to a connected customer:

1. Faster delivery of emergency services

2. Early warning of vehicle maintenance and repair needs

3. Ability to locate and recover stolen vehicles

4. Easy access to information on gas stations, nearby restaurants, and other points of interest

Blue Link includes an innovative voice recognition system that provides a robust and streamlined interactive experience. In essence, Blue Link makes the best use of both a speech server application and human-assisted speech recognition to handle phrases that the automated system can’t understand. All of this takes place seamlessly in the background (through the cloud) and results in a very high rate of satisfaction with and use of Blue Link’s voice command features.

Blue Link offers the most features and points of access allowing owners to customize their Blue Link experience to their personal preferences. With Blue Link, features can be accessed from within the vehicle, via a mobile smartphone app or through the owner’s private web portal. Many features can be activated through multiple points of access and preferences can be set differently for different drivers.

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CONNECTION

What are customer’s looking for? Here are some typical comments we’ve heard from customers in response to that question.

Safety I don’t know ... what if you’re out in the middle of nowhere, at night, and you get a flat?

Hands-free I know it’s against the law, but I miss being able to text while I’m driving.

Security They’re driving away in this stolen car and—BAM!—the cops slow the car down and shut it down remotely. Gotcha!

Convenience Right, so she makes me hike back in the freezing cold to see if she remembered to lock the car. I say to myself, “Why can’t I do that with my phone?” Is there an app for that?

Information With gas prices where they are today, I always look for a station with the best prices.

Easy access “Information from the Yellow Pages?” What are the Yellow Pages?

Safety I just worry that when my daughter starts driving, she’s gonna speed all the time.

Information Can’t the car just tell me what’s wrong with it? Glaring dash lights don’t really tell me anything worthwhile.

In touch Like, I always wanna tell my buds when I come across an awesome food truck, ya know?

Convenience How about telling me what route I should take to work because of traffic or something. Show me that button!

Information I try to figure how I can drive better for the environment. So I’m an eco-geek ...

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Consulting Questions

Learn about customer’s needs by asking … Then consider presenting …

How important are vehicle security and personal

safety features in your vehicle choice?BLUE LINK ASSURANCE

emergency services were needed? Notification and Assistance

situation where personal safety was in question? Assistance

hard-to-find locations?

Assistance

performance reports on your vehicle without going to the Service Department?

How important is proper and efficient vehicle

maintenance and service in vehicle choice?BLUE LINK ESSENTIALS

right temperature when you get to it?

without going out to it or wondered whether you locked your car but didn’t want to go back and find out?

to your vehicle Owner’s Manual while driving?

your social network on your activities?

problem to the Service Advisor? Notification Service

vehicle needs service?

Service Department couldn’t duplicate?

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Learn about customer’s needs by asking … Then consider presenting …

Alarm NotificationStolen Vehicle RecoveryStolen Vehicle SlowdownVehicle Immobilization

shopping malls?

Valet Alert

situation where personal safety was in question?Panic Notification

vehicle can be driven?Geo-FenceSpeed Alert Curfew Alerts

performance reports on your vehicle without going to the Service Department?

Web Vehicle Diagnostics

How important are direction, traffic and location

services in your vehicle choice?BLUE LINK GUIDANCE

but did not have the means to find it?POI Search by Advanced Voice Recognition System

cheapest gas station without researching it on the Internet first?

Gas Station Locations and Gas Prices

ratings prior to dining there?Restaurant Ratings

to plan a drive?

POI Web Search and Download

to navigate directions when traveling?

Turn-by-Turn Navigation

to avoid traffic?

Daily Route Guidance with Traffic Conditions

Traffic

impact your drive time or route?Weather

Eco Coach

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9

FEATU

RES

FEATURES

Blue Link Byte*

Blue Link includes an audio recording that answers the question “what is Blue Link?” and provides a brief overview of the Blue Link packages and trial period. This recording is accessible in every Blue Link vehicle via the Blue Link button. When prompted, say “Sales Demo” and the system will play the following message:

Welcome to Hyundai Blue Link, the new, easy-to-use system from Hyundai, which provides owners and drivers with the information and connectivity they need for a richer, more convenient, and more secure driving experience. Unlike other cellular-based systems, all the features work (with the exception of Voice Text Message) whenever you have access to a mobile network, even if you leave your phone behind or lend your car to somebody else.

Blue Link is truly the next generation in telematics, offering over 30 different features aimed towards the singular, more personally relevant goal of simplifying your life. By allowing you to connect through your method of choice—in the car, through a smartphone, on the Web, or toll-free phone number—Blue Link technology enables and empowers you in whatever way is easiest for you.

Since different drivers have different priorities, Hyundai has grouped Blue Link features into three available packages: Assurance, Essentials, and Guidance.

Assurance focuses on “smart safety.” Regardless of the severity of the incident, Blue Link gives you the peace of mind of knowing you’re not alone. Trained specialists are available 24/7 to assist you in your time of need.

Essentials provides “clever convenience.” This package turns inconveniences and problems—from locking your keys in the car to having your vehicle permanently stolen—into experiences of the past. With the downloaded Smartphone App, you will have these features available at your fingertips.

Guidance gives you “more than directions.” Beyond just the ability to get you where you need to be, this package can even tell you what you’ll find when you get there, from traffic and gas prices to restaurants and museums.

For a limited time, you have the opportunity to experience every Blue Link feature free of charge, as well as the ability to double your free trial period. Ask your sales consultant for details.

To show you how this cutting-edge technology works, try the Destination Download feature during your demonstration drive.

Again ... welcome to Hyundai Blue Link!

*Late availability.

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Blue Link Feature / Function / Benefits

ASSURANCE PACKAGE

Feature: Automatic Collision Notification and Assistance

Function: In the event an accident occurs and an airbag deploys, an Automatic Collision Notification signal will be automatically transmitted to the Blue Link Customer Care Center. Upon receipt of a collision notification, a trained Blue Link response operator will attempt to establish voice communication with the vehicle occupants and dispatch appropriate services. If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way. The operator will remain on the line until help arrives.

Benefit: Provides the peace-of-mind of knowing that emergency assistance will always be deployed when and where you need it.

Feature: SOS Emergency Assistance*

Function: In the event of an emergency, you can request

dedicated SOS button in your vehicle. A trained Blue Link operator will come on the line and ask about the nature of the emergency and then dispatch the appropriate emergency assistance to the scene. If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way. The operator will remain on the line until help arrives.

Benefit: Enhances the well-being, personal safety and security of all vehicle occupants and provides added assistance and support when you need it most.

Feature: Enhanced Roadside Assistance*

Function: At the touch of the SOS button, a trained Blue Link operator will come on the line and ask about the nature of the situation, then dispatch the appropriate roadside assistance to the scene. You will also have the option to receive automated outbound calls to your mobile phone confirming the dispatch and notifying the estimated time of arrival. With Blue Link, the operator will be able to inform roadside assistance of your exact location.

Benefit: Reduces driver stress in emergency situations and provides for a quicker and more efficient resolution to the issue at hand.

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Feature: Monthly Vehicle Report

Function: Thirty days after your new Hyundai vehicle purchase, you will begin receiving a comprehensive diagnostic evaluation involving most aspects of your vehicle’s performance (e.g., systems check, mileage attained, upcoming maintenance). You can automatically receive your report via email or be notified by your choice of text message or automated call when the report is available on MyHyundai.com. 13 months’ worth of reports are always available on MyHyundai.com (previous plus most recent).

Benefit: Simplifies tracking vehicle maintenance needs and gives you the information you need to have confidence in your vehicle’s performance.

ESSENTIALS PACKAGE – Convenience

Feature:

Function: Enables authorized users to lock or unlock your vehicle doors from virtually anywhere by dialing a toll-free number, using the Blue Link mobile phone app, or visiting MyHyundai.com.

Benefit: Saves the time of having to go back and check whether the vehicle is locked, makes it convenient to unlock the vehicle for someone else or when your hands are full and saves the expense of a locksmith in the case of a lockout.

Feature:

Function: Enables authorized users to automatically activate the vehicle’s horn and lights from virtually anywhere* by dialing a toll-free number, using the Blue Link mobile phone app, or visiting MyHyundai.com. This service may also be used in coordination with local authorities to locate a vehicle that has been stolen or in coordination with emergency services for a vehicle that is in a location that is not readily visible.

Benefit: Enhances your or the vehicle occupants safety and security in the case of stranger-danger and makes it easy to locate your vehicle in a crowd.

FEATU

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Feature: Remote Vehicle Start*

Function: Enables authorized users to remotely start your vehicle and engage pre-set climate controls to ensure the interior is the proper temperature before they climb inside.

Benefit: Provides the added convenience of walking up to a running vehicle that is heated or cooled based on driver’s heating and cooling system settings.

Feature:

Function: At the touch of a button provides voice-command-driven access to audio recordings of vehicle help topics.

Benefit: Eliminates having to pull out and look up information in the Owner’s Manual and provides instant access to vehicle feature-function information even while driving.

Feature: Location Sharing

Function: Enables you and your designated friends to update your locations—directly to or from your Hyundai vehicle or MyHyundai.com. There are three types of Location Sharing: “Vehicle to Vehicle,” “Vehicle to Mobile Phone,” and “Vehicle to Your Social Media Account,” such as Facebook™.

Benefit: Allows you to stay in touch with your network even when you’re on the road or on location.

Feature: Voice Text Messaging

Function: Allows you† to record and send text messages to your pre-established friends using your vehicle’s Bluetooth connection and controls while driving or anytime inside or outside of the vehicle.

Benefit: Minimizes driver distraction and helps you stay in touch without ever taking your hands off the wheel—or your eyes off the road.

*Late availability.†At launch, this feature is available only for the Primary Driver’s cell phone.

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ESSENTIALS PACKAGE – Vehicle Diagnostics

Feature: Automated Diagnostic Trouble Code (DTC) Notification

Function: In the event a vehicle system or component malfunction occurs, the system correlates vehicle data and diagnostics to better inform you of a possible vehicle condition. Using a combination of in-vehicle display alerts and guided voice messages, it will indicate the significance of the issue and provide you with instructions, including appropriate next steps. In addition, this information is also sent to your preferred Hyundai dealer in order to help with the repair process.

Benefit: Simplifies vehicle maintenance and helps you ensure your vehicle is always in good operating order.

Feature: Maintenance Alert

Function: Notifies you in advance of regularly scheduled maintenance intervals via your choice of text message, email, or automated call. The Alert includes specific details of what’s involved.

Benefit: Helps you keep your Hyundai vehicle in optimum running order.

Feature: Recall Advisor

Function: In the event of a recall that affects your vehicle, this feature provides you with information as well as directions for next steps via in-vehicle display, and your choice of text message, email, or automated call.

Benefit: Helps you keep your Hyundai vehicle in optimum running order.

Feature: Service Link

Function: Enables you to conveniently schedule a Service Appointment with a Hyundai dealer. Also, in the event you notice an issue with your vehicle, you can choose to be connected to a specialist who can walk you through a brief survey to help define it. After the survey, the specialist will offer to make a dealership service appointment. If you opt for the appointment and once the call concludes, all of the collected data, as well as an audio capture of the entire call, will be sent to your preferred Hyundai dealer.

Benefit: Saves you the time and frustration of explaining an occurrence after the fact and may expedite needed maintenance or repair work.

FEATU

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ESSENTIALS PACKAGE – Safeguard

Feature: Stolen Vehicle Recovery

Function: In the event your vehicle is reported stolen to law enforcement authorities, the Blue Link Customer Care Center can use the GPS to help pinpoint the exact location of the vehicle and assist in its recovery.

Benefit: Minimizes recovery time and opportunity for damage to and complete loss of your vehicle.

Feature: Stolen Vehicle Slowdown*

Function: In the event your vehicle is reported stolen to law enforcement authorities, they may elect to utilize this feature to gradually reduce engine power, thereby slowing the vehicle’s speed and eventually bringing it to a complete stop.

Benefit: Minimizes potential damage to your vehicle while producing a quicker recovery time.

Feature: Vehicle Immobilization*

Function: In the event your vehicle is reported stolen to law enforcement authorities, they may elect to utilize this feature to completely turn off the engine once the vehicle has been stopped using vehicle slowdown. This will prevent the vehicle from being restarted until law enforcement has arrived on the scene.

Benefit: Minimizes potential damage to your vehicle while producing a quicker recovery time.

Feature: Valet Alert†

Function: Anytime you drop your vehicle with a valet and activate this feature from within the vehicle, and your car travels more than two miles from the drop-off point, you’ll be automatically notified via your Geo-Fence Preferences choice of text message, email, or automated call.

Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated.

†At launch, this feature cannot be used if there is an active Geo-Fence.

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Feature: Panic Notification

Function: When the key fob panic button is engaged, your predetermined list of contacts will be notified of the precise vehicle location via your choice of email, text message or automated call without drawing attention to the vehicle itself.

Benefit: Enhances the safety and security of your vehicle and its drivers or occupants.

Feature: Alarm Notification

Function: In the event your vehicle’s alarm is activated, this feature will automatically notify any pre-selected persons via your choice of a text message, email, or automated call.

Benefit:

security has been compromised regardless of their distance from the vehicle.

Feature: Geo-Fence

Function: Allows you to designate the boundaries of areas within which your vehicle may or may not be driven. Should the vehicle cross any of these boundaries, you will be notified via your choice of text message, email, or automated call.

Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated.

Feature: Speed Alert

Function: Allows you to pre-set a speed limit for your Hyundai vehicle and the date ranges and times for this type of monitoring. Should the speed limit be exceeded, you will be notified via your choice of text message, email, or automated call.

Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated.

Feature: Curfew Alerts

Function: Allows you to pre-set acceptable time intervals for when your Hyundai vehicle can and cannot be driven. Should any of these be exceeded, you will be notified via your choice of text message, email, or automated call.

Benefit: Gives you the ultimate control over when, where, and how your vehicle is operated.

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GUIDANCE PACKAGE

Feature: POI Search by Advanced Voice Recognition System*

Function: Provides a voice-activated search engine in your car that allows you to search for points of interest, businesses, and specific addresses in vehicle. During the search process, if the Blue Link system determines the need, advanced agent assistance will be applied, behind the scenes, to optimize your search results. Once the POI is identified, you can download the results to your vehicle for Turn-by-Turn guidance in audio-equipped vehicles or to your Navigation system.

Benefit: Now you can find a point-of-interest quickly and easily without asking for directions.

Feature: POI Web Search and Download*

Function: Allows you to search for points of interest, businesses, and specific addresses from within MyHyundai.com and download the results to your vehicle for navigation guidance to the destination.

Benefit: Now you can find a point-of-interest quickly and easily without asking for directions.

Feature: Gas Station Locations and Gas Prices*

Function: Allows you to search for the lowest fuel prices in your area with brand type, location, and price per gallon information reported via automated voice—all of which can be downloaded for navigation route guidance.

Benefit: Wherever you are, at any given time, you can access the cheapest and closest gas stations.

Feature: Restaurant Ratings*

Function: Provides voice- driven search function for area restaurants by type, ratings, and location, quickly and conveniently. Allows for a price range preference to be set on MyHyundai.com.

Benefit: Now you can get other opinions before you waste time and money at a restaurant or on food you may not like.

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Feature: Traffic*

Function: Provides up-to-the-minute information on traffic conditions in your area.

Benefit: Saves time and aggravation associated with driving in undesirable traffic conditions.

Feature: Turn-by-Turn Navigation (for audio-only vehicles)*

Function: Provides visual and audio directions for downloaded destinations.

Benefit: Equips you with the best routes available on the Internet and directions that meet your driving preferences.

Feature: Daily Route Guidance with Traffic Condition

Function: Allows you to pre-design several different routes to your regular designations on MyHyundai.com and, once you’re in the vehicle, accesses current traffic conditions to help you select the best route.

Benefit: Now you can avoid traffic congestion on all of your pre-selected routes allowing you to get where you need to safely and on time.

Feature: Weather

Function: Allows you to receive real-time weather forecasts at the touch of a button for the local area and up to five stored “favorite” locations.

Benefit: This allows you to avoid driving in inclement weather conditions no matter where you are. You can also get the weather forecast of your pre-selected destinations.

Feature: Eco-Coach

Function: Monitors your vehicle’s mileage and C02 emissions on a continual and historical basis and then offers recommendations to help promote better fuel efficiency. Eco-Coach data is included on the Monthly Vehicle Report when emailed and can be viewed on MyHyundai.com.

Benefit: Helps you drive more efficiently and allows you to compete against other Hyundai drivers for fuel efficiency bragging rights and Eco rewards.

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Accessing Features

Provides access to the Blue Link Main Menu using the Advanced Voice Recognition (AVR) system. Say “Main Menu” for a listing of all main menu choices or access a feature directly by saying its name.

Navigation Information Entertainment Vehicle Assist

New Destination

Gas Prices

Restaurant Ratings

Route Assistance

Daily Route Guide

Main Menu

Traffic

Weather

Valet Alert

Main Menu

Voice Texting

Location Sharing

Main Menu

Roadside Assistance

Agent Assistance

Service Link

Main Menu

Helpful Hint: The AVR cannot hear while it is speaking, so the user must wait for the system to finish speaking and the tone to sound before providing the next command.

On audio-equipped vehicles, this button will allow you to manage downloaded destinations and execute Turn-by-Turn navigation for them.

On navigation-equipped vehicles, this button will provide shortcut access to New Destination searches.

Provides quick access to Emergency Assistance services via a live operator who will stay on the line and contact the friends and family set as Emergency Contacts.*

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Pre-Retail Demonstration

Hyundai has provided unlimited pre-retail access to a key feature that demonstrates many of Blue Link’s advantages. With POI Search by Advanced Voice Recognition System, customers will experience:

1. The ease-of-use of the Integrated Voice Recognition menu commands

2. The success rate of the Advanced Voice Recognition system

3. For audio vehicles, the added value of Turn-by-Turn Navigation and the clarity of audio and displayed directions

4. The flexibility of being able to search and download directions in the vehicle or on the Web by using POI Web Search and Download.

Be sure to point out that POI Web Search and Download provides the added benefit of planning ahead and downloading destinations to the vehicle that can then be used with Turn-by-Turn Navigation.

While presenting this feature, you can also point out that this same great voice functionality and Turn-by-Turn Navigation applies to Gas Station Locations and Gas Prices, Restaurant Ratings, Traffic and Weather.

Demonstrating POI Search by Advanced Voice Recognition System

POI Search by Advanced Voice Recognition is best demonstrated during the Demonstration Drive. Consider using it to either navigate from the changeover location back to the dealership or vice versa. In either case, demonstrate the feature by guiding the customer through these steps (it is best to let the person in the driver’s seat speak the commands):

1. With the vehicle running, press the Blue Link button

2. When prompted to say the name of a service, say NAVIGATION DEMO

3. When prompted for a destination, say the name of a POI (for example, ABC Hyundai)

4. When prompted to search for this destination, say YES

You can now begin route guidance using the Turn-by-Turn Navigation feature or the vehice’s on-board navigation system. Let the customer know that for an audio-equipped vehicle, Preferences for Turn-by-Turn navigation can be set to optimize route options and avoid types of roads on MyHyundai.com. In navigation-equipped vehicles, you can show them how to set these preferences through the touch screen interface.

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OPTIONAL: Add Additional Drivers

Verify or edit Primary Driver

Verify vehicle information

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ENROLLMENT

At A Glance – Elapsed Time 7 minutes (excluding F&I)

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MyHyundai.com Click on AUTHORIZED...

Add at least one Emergency Contact

Log in to MyHyundai.com

Complete Dealer Login fields

Review and select packages

Complete MyHyundai.com registration

Confirm package selections; SAVE and EXIT

Print or Email Agreement

:05 :05 :90

If needed, review Features and Packages

:00Verify owner information

Complete vehicle financing

Complete enrollment

2:00 :05:05 :15

:20 :10 :90 F&I

:10 :10 :15

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Sign Up for MyHyundai.com

Figure 1 | MyHyundai.com Login page (screen background image may vary)

The process for enrolling a customer in Blue Link begins with Sign Up for MyHyundai.com.

easily access all of their ownership information, store and organize their service history, schedule service reminders, and more. For each MyHyundai.com registration, Hyundai donates $1 in the customer’s name to Hyundai Hope On Wheels™.

To begin a dealer-assisted enrollment, click on the AUTHORIZED HYUNDAI DEALERS ONLY.

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NOTE: HyundaiDealer.com User IDs and passwords are created as part of the process of enrolling dealership employees in HMA DCS. Your User ID is your dealer number, first initial and last name (for example, CA999JSmith); your password is created by your dealership’s Hyundai Dealer Security Administrator and used when you log in to the HyundaiDealer.com for the first time. Upon your first login, you are prompted to change it to a password of your own choosing, known only to you. If you do not know your first time password or have forgotten your personalized password, contact your Hyundai Dealer Security Administrator.

You have three dealer-assisted enrollment options and it is especially important to make the correct selection. If either the second or third option is selected, the window will expand to include Member Login fields in which the customer will need to input the email address they use for MyHyundai.com and the password they set for MyHyundai.com.

For customers who have either never owned a Hyundai or who have never signed up previous vehicles for MyHyundai.com, select Enroll a New Blue Link

Vehicle.

For customers who already have a MyHyundai.com account, select Add a New

Vehicle to an existing account.

If you are continuing an enrollment process previously saved, select Continue a

Saved Blue Link Enrollment.

Figure 2 | Blue Link Dealer Login window (with first radio button selected)

Figure 3 | Blue Link Dealer Login window (with second or third radio button selected)

For Dealer Login you are required to input your Dealer Code, HyundaiDealer.com User ID and password, and complete Social Security Number (SSN). Any incentive payment is based on your Dealer Code and SSN.

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Figure 4 | MyHyundai.com Registration page

The MyHyundai.com Registration page is the same for Blue Link and non-Blue Link vehicles. All fields with an asterisk require input.

If the email address entered is associated with an existing MyHyundai.com account, the following error message will display: “The email you have entered is already registered. If you are already registered on MyHyundai.com, you can simply log in and add your new vehicle using the ‘Add a Vehicle’ functionality from the ‘My Vehicles’ tab.”

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In this case, click the Back button in your web browser to return to the Dealer Login page and select Add a New Vehicle to an existing account. If the customer does not know their password, return to MyHyundai.com and have the customer request a new password using the “Forgot your password?” function.

It is recommended that the customer complete the Password fields.

When the Submit button is clicked, the system will validate the VIN number and prompt you to confirm that you want to register this VIN (decoded for Year, Model and Trim) to this owner:

Please confirm that you would like to register the following [Non] Blue Link Vehicle:

Owner Name: <Prefix, First, MI, Last, Suffix>

Vehicle: <Year, Model, Trim>

Are you sure you want to proceed? Yes | No

This is an important verification step and you should carefully confirm that the right vehicle is being registered. This confirmation is only available in dealer-assist mode and is available for non-Blue Link and Blue Link vehicles. Click Yes to proceed or No to return to the Registration screen for corrections.

If you press Yes and the system finds that this VIN has already been registered to another customer, as may be the case if a previous transaction on this vehicle was consummated and then unwound, the following pop-up message will display:

An active MyHyundai.com registration has been created and a Blue Link subscription already exists <in Active | Pending status> for this VIN:

<VIN#>

Are you sure you want to proceed? Yes | No

If you are positive that you want to register this VIN to this customer, you may click Yes to proceed and you will be able create a MyHyundai.com account for this owner and vehicle or add the vehicle to an existing MyHyundai.com account (as selected on the login screen).

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If you respond Yes to both of these prompts and later determine this is not the correct VIN, you will need to exit dealer-assisted enrollment and complete the following steps with the owner to remove the incorrect VIN and add the correct one:

1. Ask the owner to log on to MyHyundai.com

2. Go to My Vehicles, select the vehicle in question and click on Delete Vehicle

3. Log off MyHyundai.com

4. On the MyHyundai.com Home page, click on AUTHORIZED HYUNDAI DEALERS ONLY

Blue Link Dealer Login window, log in and select the second radio button and then have the owner enter their email and password

My Vehicles, select Add New Vehicle and complete the fields as requested

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Unwinds

Hyundai allows dealership personnel to overwrite a Blue Link subscription on a previously

Date. This provision is provided to facilitate a vehicle being returned by one customer and immediately re-sold to another customer. Once the new Blue Link Service Agreement is submitted, it in effect overwrites the existing Blue Link Service Agreement and cancels the previous customer’s access to the vehicle on the MyHyundai.com account.

In the event a dealership brings a vehicle back into inventory and does not have a new customer waiting to purchase the vehicle, the dealership has two options for unwinding Blue Link access and services:

In the case where the dealership is bringing a vehicle back into inventory and does not have a new customer waiting to purchase the vehicle, the dealership has two options for unwinding Blue Link access and services:

Option 1 – Retail Delivery Report (RDR). The RDR reversal notifies Hyundai that a Blue Link vehicle was returned and is no longer associated with that customer. Hyundai will remove all MyHyundai.com* access and functionality for that vehicle and restore the vehicle to pre-retail status.

If the name on the RDR and Blue Link Services Agreement are an exact match, the cancellation will go into effect as soon as it is processed.

A manual audit process is established to resolve any discrepancies between the RDR and the Blue Link Services Agreement however; the audit process may take anywhere from a few hours to a few days so when in doubt and you want to ensure immediate termination of access and services, refer to Option 2.

Option 2 – Call Hyundai Consumer Affairs at 1-800-633-5151. If an RDR was not submitted for the vehicle, dealership personnel can contact Hyundai Consumer Affairs. Hyundai Consumer Affairs will verify that the person calling is authorized by the dealership to cancel the Blue Link Service Agreement for the customer in question and will ask for proof of the cancelled vehicle sale (e.g., some element of the unwind paperwork). Hyundai Consumer Affairs will block access to the vehicle on the MyHyundai.com account.

NOTE: In the event that a customer has purchased an extended term, either the overwriting of the ESA (for the new owner) or the reversal of the RDR will trigger the credit card refund for the full amount. If an RDR has not been submitted or the vehicle

the refund.

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* This will not affect any other Hyundai vehicle the customer may own and for which they may use MyHyundai.com.

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Enroll in Blue Link

Once MyHyundai.com registration is completed, the Blue Link Enrollment Home page displays. On this page you can:

Review the Free Trial options.

free trial of both Essentials and Guidance packages. The retail value of each free trial is noted at the top of the screen. When customers sign up for Automatic Renewal, Hyundai doubles the free

trial periods automatically. Customers can double their free trial period anytime in the first 30 days of

ownership.

Review Blue Link Features

To begin the enrollment process, click on the Continue to SUBSCRIBE button.

NOTE: If customers do not want to subscribe to Blue Link, you must continue to the next page to have the customer officially decline enrollment.

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On the Begin Enrollment page you should:

1. Confirm that the vehicle information is correct.

2. Identify the Sales Type for the transaction

NOTE: A business customer is defined as a customer who purchases on behalf of a business but does not purchase through HMA’s fleet program. Currently, when a business customer registers a vehicle, the contract is in the name of the business, rather than in the name of the individual.

Decline Enrollment

Once the customer waives enrollment, the IVR will be turned off, all services will be disabled, and no calls will be able to be initiated via in-vehicle button pushes. Blue Link may

nominal reconnection fee will apply).

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On the Owner page you should confirm that the customer information is correct.

NOTE: Owner information can be changed on MyHyundai.com by updating the My Account page.

Navigation

You may TAB between fields. Each field is validated upon completion and error messages may display if information is incomplete or incorrect. When all fields are complete, press NEXT to move to the next page. You can return to a page by pressing BACK.

At any time during the enrollment process, you may SAVE and EXIT the Enrollment site. To resume the Enrollment process:

1. Go to MyHyundai.com

2. Click on the Blue Link logo to access dealer-assisted enrollment

3. Complete the dealer logon fields by selecting the Continue a Saved

Blue Link Enrollment option and having the customer enter their email address and password.

The enrollment process will resume on the last screen completed.

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Figure 8 | Blue Link Primary Driver page

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Blue Link allows for the Owner of the vehicle to be different than the Primary Driver of the vehicle and for up to four additional drivers to be identified as well. The Primary Driver

NOTE: The Blue Link subscription is associated with the Primary Driver of the vehicle and is not transferable.

Inviting the customer to input the information themselves on this and the next two screens is best for both confidentially and time-efficiency.

The PIN (Personal Identification Number) is used to activate remote services such as Door Lock and Unlock, set and change Notification Preferences, and for

The Cell Phone and Cell Phone Carrier are used to associate the Primary Driver’s mobile number with the vehicle and is required for using Voice Text Messaging.

NOTE: At launch, the system only allows for one cell phone to be authorized to use Voice Text Messaging per vehicle. If the customer is not sure at the time of enrollment which cell phone to authorize, this information can be added later by updating the Primary Drivver information (MyHyundai.com > My Vehicles > Blue Link).

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Figure 9 | Blue Link Additional Drivers page

The customer may define up to four additional drivers. To define an additional driver, click on an available tab, uncheck the Skip this Driver box and then complete the fields as required and desired.

NOTE: The Primary Driver and any Additional Drivers will be required to agree to the Terms and Conditions of the Blue Link subscription as part of completing this enrollment process. In the event that a driver is not physically present when the customer is completing the enrollment process, advise the customer to wait to add the additional drivers to the account until the driver is physically able to agree to the Terms and Conditions themselves. Additional drivers can be added at any time via MyHyundai.com.

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Figure 10 | Blue Link Emergency Contacts page

The customer may define up to four emergency contacts. To define an emergency contact, click on an available tab, uncheck the Skip this Driver box and then complete the fields as required and desired.

As a best practice, invite the customer to complete at least one Emergency Contact record.

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Sign Up for Automatic Renewal

Figure 11 | Blue Link Packages page (Double Your Trial Time selected)

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On the Blue Link Packages screen, you should:

1. Present or confirm the Free Trials: Essentials and Guidance package: 3 months free from date of enrollment

2. Point out to the customer that the screen currently reflects the Free Trial period being doubled and that this requires signing up for automatic renewal:

When this box is checked, the customer will be prompted to input credit card information on the Package Confirmation page.

NOTE: The card will be charged on the Free Trial expiration date and annually thereafter.

Customers can cancel enrollment anytime by calling 1-855-2-BlueLink and will receive a refund of any unused portion of their paid subscription. Refunds are not applicable for the Free Trial periods although Free Trial services may be deactivated upon request.

3. Invite the customer to match the term of the Essentials and Guidance packages to the term of the Assurance package.

Add Time increments do not take into account Free Trial periods, however, the Retail Price of the selected package will reflect a prorated amount based on the Free Trial Retail Price. See Figure 13 on page 38 to see the impact on the packages menu.

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Figure 12 | Blue Link Packages page (standard trial period)

With “Double your free trial!” selected, the term, Renewal Date, Retail Price, and Total Discount entries are automatically doubled.

When “Double your free trial!” is deselected, the term, Renewal Date, Retail Price, and Total Discount entries are cut in half.

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Figure 13 | Blue Link Packages page menu excerpt (Double Your Trial Time and Add Time selected)

When the customer elects to increase the term of a package, they are in effect adding time from the date of subscription inception. In the example above, selecting one year extends

now match). The Retail Price is updated and the Actual Price is updated and prorated to

NOTE: Sales tax is calculated based on the customer’s address rather than the address of the selling dealer.

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Figure 14 | Package Confirmation page

The Package Confirmation screen provides an opportunity to review a summary of the selected packages and is also where the customer’s credit card information is input

package terms.

You may assure your customer that all information entered into this website is secured with a GoDaddy.com Web Server Certificate. This certificate assures the customer that the information that’s flowing to and from the website is protected so that hackers and other online criminals can’t read them. This information is not made available to the dealership.

NOTE: Blue Link renewal requires a credit or debit card. The Credit Card Verification # is a three-digit code on Visa, MasterCard and Discover cards (found on the back of the card in the signature strip), and a four-digit code on American Express cards (found on the front right side). All but the Credit Card Verification # will be retained during the enrollment process. The verification number will need to be input again if you go BACK to edit screens and to finalize the enrollment after F&I is complete.

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The Summary screen provides an opportunity for the customer to review and edit any of the information entered. Click on the EDIT button to return directly to whichever tab needs to be updated. You will need to progress forward through the screens to return to this page.

On this page, the Primary Driver and any Additional Drivers will check the box confirming that the information listed is correct and that they have read and agree to the Terms and Conditions.

IMPORTANT NOTE: All of the preceding pages may be completed prior to F&I.

Once financing is complete, return to this page and select the acknowledgment

box. When ENROLL NOW is pressed, the subscription will officially start and the

dealership will have no further access to the enrollment site for this customer and

vehicle. Any changes hereafter must be made by the customer on MyHyundai.com

or with the assistance of Blue Link Customer Care at 1-855-2-BlueLink.

NOTE: The Dealer Personnel box is auto-populated with the name of the person whose HyundaiDealer.com login was used at the start of the process. Payment will be based on the SSN used regardless of the login credentials used.

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On the Confirmation page, you are required to either Print or Email the Blue Link Agreement for the customer. If the customer at a later time wants to obtain a copy of the Agreement, they can request one by contacting Blue Link Customer Care at

The PRINT option will display the Agreement as a PDF in a new window so that you can print it and provide the customer the copy.

The E-MAIL option will open a window populated with the Primary Driver’s email address. You can edit the email address as desired then press Send E-Mail.

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Once the Agreement has been printed or emailed, a link to MyHyundai.com becomes available.

NOTE: It takes approximately five minutes for the Enrollment information to be processed and for the MyHyundai.com Blue Link website to be turned on and available for activity.

Go to VEHICLE REPORT; confirm date first report will be received

Go to Preferences

Invite owner to download mobile app

Go to FRIENDS; add at least one friend to receive text messages

Invite owner to log on to MyHyundai.com

Go to GAS and invite customer to set mileage preference

Introduce MyHyundai.com

Go to ECO-COACH and set receipt preference

:00 :45 :10Go to NOTIFICATIONS; invite owner to set selected preferences

:205:00 :05

:30 :10 :10

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PREFERENCES

At A Glance – Elapsed Time 7 minutes

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Download Mobile App

The Blue Link mobile app is available for Android™, BlackBerry® and iPhone®.

To download an app to an iPhone (requires an Apple iTunes® account):

Invite the customer to open the App Store Select Search and input Blue Link If the search returns multiple results, scroll through the list to locate the Hyundai Blue Link app and click on the link

Click on the Free button (the button will change from Free to Install)

Click on Install Enter iTunes user name and password (download status bar will indicate how long it will take to download)

To download the app to an Android:

Invite the customer to go to their Applications menu and open the Android Market

Select Search and input Blue Link If the search returns multiple results, scroll through the list to locate the Hyundai Blue Link app and click on the link

Click on the Blue Link app and then click on Install button at the bottom of the screen

To download the app to a BlackBerry:

Invite the customer to go to BlackBerry App World™ on their phone

Search for Blue Link If the search returns multiple results, scroll through the list to locate the Hyundai Blue Link app and click on the link

When prompted, click on Download

* Android is a trademark of Google, Inc.

* BlackBerry is a registered trademark and BlackBerry App World is a trademark of Research In Motion Limited.

* iPhone and iTunes are registered trademarks of Apple Inc.

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Setting Preferences

Figure 18 | MyHyundai.com Blue Link Home page

The MyHyundai Home page is the entry point to Blue Link Preferences and Blue Link Services.

To begin customizing Blue Link, click on Preferences. PREFERENC

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Figure 19 | Blue Link Preferences Landing page

All of the features that have associated Preferences are listed across the top of the page. You can navigate directly to any of these features or move through them in order. You can also access features using the links embedded in the images on the right side of the screen.

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Figure 20 | Preferences: Blue Link PIN

PIN Preferences allows the owner to change the personal identification number that is used to activate remote services such as Door Lock and Unlock and to authorize changes

To change the PIN:

Input the current PIN

Input the new PIN twice

Click on Save

NOTE: Be sure to keep a record of your PIN in a secure place for later reference.

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Figure 21 | Preferences: Notifications

NOTIFICATION Preferences allows the owner to define who receives which Blue Link notifications and how.

NOTE: Upon selecting this page, the user will be prompted to enter the Primary Driver PIN. This allows other users to have access to the website, but only the Primary Driver to have access to setting or changing Notifications.

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On this page the owner can:

Set Notification preferences for the Primary Driver

Add additional recipients to receive notifications (they do not need to be drivers) and define which notifications they receive and how:

The Email Address is required for receiving notifications via Email The Text Message Number and Carrier are required for receiving

notifications via Text At least one phone number is required for receiving notifications via

Automated Call

The following table describes each notification and its triggers.

Notification Trigger / Message

Monthly Vehicle Report Email sends an HTML version of the report to the recipient’s email address; Text and Automated Call inform the recipient that the report is available on MyHyundai.com.

Remote Horn & Lights All modes inform the recipient that the feature has been activated.

Panic Notification* All modes inform the recipient that the feature has been activated.

Alarm Notification* All modes inform the recipient that the feature has been activated.

Maintenance Alert All modes inform the recipient that a mileage interval associated with a factory-recommended service interval has been reached and invite the recipient to set an appointment with their preferred dealer.

Recall Advisor All modes inform the recipient that a recall has been issued for their vehicle and invite the recipient to set an appointment with their preferred dealer.

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* These features are often used to locate a vehicle in a parking lot so when setting up these notifications, keep in mind that each and every use of the feature will send a notification to the persons designated by all modes selected.

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Notification Trigger / Message

Stolen Vehicle

Recovery

Once this feature is enabled (by contacting

period of time for attempting to locate the vehicle will expire (notification sent one day prior) or has expired.

Geo-Fence Alert All modes inform the recipient that that an established boundary has been crossed. This alert will repeat for every occurrence regardless of the time between crossings.

Speed Alert All modes inform the recipient that the maximum MPH threshold established in the Speed Preference has been exceeded. A notification will be sent every 30 seconds if the threshold continues to be breached.

Curfew Alerts All modes inform the recipient that the vehicle ignition has started during the hours on a day set in the Curfew Preferences. A notification will be sent for every ignition start within a curfew period.

DTC Notification All modes inform the recipient that a diagnostic trouble code has been detected and informs the customer of the recommended action to take, which may include contacting the nearest Hyundai dealer or their preferred dealer.

Remote Door Unlock All modes inform the recipient that the feature has been activated.

Remote Door Lock All modes inform the recipient that the feature has been activated.

Daily Routes Traffic

Alert

All modes inform the recipient on the day and at the time selected in Daily Routes Preferences of the estimated driving time for all pre-defined routes.

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Figure 22 | Preferences: Monthly Vehicle Report

MONTHLY VEHICLE REPORT Preferences allows the owner to confirm or change the report receipt date.

NOTE: The first Monthly Vehicle Report is available 30 days after completing enrollment.

No action is needed if the Owner is satisfied with the currently listed receipt date.

Owners can view the report as it is emailed or directly from the MyHyundai.com Home page under VEHICLE STATUS. The report includes a link that allows owners to schedule service directly using Hyundai’s online appointment system.

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Figure 23 | Preferences: Geo-Fence

GEO-FENCE Preferences allows the owner to designate the boundaries of areas within which the vehicle may or may not be driven.* Should the vehicle cross any of the established boundaries, a notification will be triggered.

NOTE: Geo-Fence notifications will be sent to the person(s) designated to receive this alert by the chosen method (see NOTIFICATIONS to set up recipients).

With this feature, owners can set multiple boundaries as well as turn on and off the

†).

*

†

53

Figure 24 | Preferences: Speed Alert

SPEED ALERT Preferences allows the owner to set a maximum speed limit for the vehicle, turn the feature On and Off, or designate a date and time period for triggering the alert. This is ideal when a vehicle is shared or loaned and the owner only wants to trigger the alert when the alternate driver (such as a teenager) is driving.

NOTE: Speed Alert notifications will be sent to the person(s) designated to receive this alert by the chosen method (see NOTIFICATIONS to set up recipients).

PREFERENC

ES

54

CURFEW ALERTS Preferences allows the owner to turn the feature On and Off or designate a date and time period for triggering the alert. When On, the owner also indicates the days and time period during which the vehicle should not be driven. If the vehicle is operated during this time period, the alert is triggered.

NOTE: Curfew Alerts notifications will be sent to the person(s) designated to receive this alert by the chosen method (see NOTIFICATIONS to set up recipients).

55

FRIENDS Preferences allows the owner to add the names and contact information of people with whom he or she wants to share their vehicle location (Location Sharing) or send a voice text message. This feature can also be integrated with the owner’s Facebook® page.

PREFERENC

ES

* Facebook is a registered trademark of Facebook Inc.

56

Figure 28 | Preferences: Add New Friend, Mobile Phone

NOTE: This feature requires that the Primary Driver’s cell phone be authorized and paired to the vehicle. Voice Text Messaging is initiated by calling the tollfree number

Vehicle location can be shared directly with other Hyundai vehicle Blue Link users who have the Essentials package. When the Hyundai Vehicle button is selected, the required fields include the Friend’s email address. This email address must be the same one the Friend (Primary Driver) used setting up their Blue Link account.

Voice text messages with or without the vehicle location can be sent to any Mobile Phone Friend. When the Mobile Phone button is selected, the required fields include the Friend’s cell phone number and cell phone carrier.

57

Figure 29 | Preferences: Traffic Information

TRAFFIC Preferences allows the owner to set a radius for monitoring traffic and to set the severity of traffic incidents the system will read to the vehicle driver when requested.

PREFERENC

ES

58

Figure 30 | Preferences: Turn-by-Turn Navigation

TURN-BY-TURN Preferences allows the owner of an audio-only equipped vehicle to customize route options and identify route types to avoid.

NOTE: For factory-equipped navigation vehicles, these preferences are set from within the navigation system itself (see Navigation System User’s Manual).

59

Figure 31 | Preferences: Gas Station Locations & Gas Prices

GAS STATION LOCATIONS & GAS PRICES Preferences allows the owner to set the maximum distance from the vehicle’s current position for gas station locations (within the

PREFERENC

ES

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Figure 32 | Preferences: Restaurants

RESTAURANTS Preferences allows the owner to set the preferred price category for the

current position and the criteria requested at time the feature is activated in vehicle.

NOTE: Only those restaurants rated on Bing will be included in the search results.

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Figure 33 | Preferences: Weather Information

WEATHER INFORMATION Preferences allows the owner to select and store five preferred cities for which weather reports may be obtained from within the vehicle. These five locations are in addition to the vehicle’s current position.

PREFERENC

ES

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Figure 34 | Preferences: Eco-Coach

ECO-COACH Preferences allows the owner to define how often he or she would like to receive Eco data. Eco data may be included in the Monthly Vehicle Report or posted online after every fill-up. To access the data online, go to MyHyundai.com > Blue Link > Eco

63

Helpful Hints

When presenting and helping owners become better acquainted with Blue Link, consider the following:

The Essentials package offers the most interaction with the website and the mobile app. To ensure customers get the most of their Blue Link experience, be sure they can access and operate both interfaces comfortably and confidently.

The Guidance package offers the most interaction with the vehicle. To maximize the in-vehicle Blue Link experience, make sure customers have a solid understanding of which button to push for which features and the IVR voice commands.

Alerts and notifications are based on the time zone of the computer used when they were set. For example, a user in New York using a computer set to EST wants to set a curfew limit for their teenager in Los Angeles. If he set the

While new owners may be excited to receive notifications, it is best to start out with fewer selections – so as not to be overwhelmed – and gradually add Notifications and delivery modes.

The Blue Link Advanced Voice Recognition System does not allow any “barging in” meaning that it cannot accept a command while speaking. To ensure maximum success using the system, wait for Blue Link to finish speaking and for the tone to sound.

Main Street or near City Heights. This is especially helpful when you do not want points of interest that are not in the direction you are headed.

When looking for the nearest gas station, use the POI Search feature. The Gas Prices feature will prioritize price over location.

When looking for the nearest restaurant (regardless of rating), use the POI Search feature. The Restaurant feature will list only those rated by Bing and

When in doubt, press the Blue Link button to disconnect or cancel an operation.

For more Helpful Hints, visit the STAR Practices Resource page on HyundaiDealer.com.

PREFERENC

ES

USER’S MANUAL

www.MyHyundai.com Blue Link Assistance: 1-855-2BlueLink Roadside Assistance: 1-800-967-2346

4 I Blue Link User’s Manual

SETTING BLUE LINK PREFERENCES

1. To get started with Blue Link, log on to www.MyHyundai.com.

2. Select Preferences.

PREFERENCESThis is where the rubber hits the road—where you get to select, activate, adjust, and control the settings for the Blue Link system in your Hyundai. Explore everything. You might be suprised at how easy to use—and practical—many of these amazing features are.

Blue Link PIN Notifications Monthly Vehicle Report Daily Route Guide Traffic Turn-by-Turn Gas Prices Restaurants Weather Eco-Coach GeoFence Speed Curfew Location Sharing

MyHyundai.com Home page

Blue Link Preferences page

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Blue Link User’s Manual I 5

Setting or Changing Your Personal Identification Number (PIN)To protect your vehicle and your privacy, many Blue Link features—and the Smart Phone Mobile App—require a secure Personal Identification Number (PIN) to allow activation. You will set your PIN during the Blue Link enrollment process.

To change your PIN, select PIN from the Preferences upper menu.

• Input your PIN on the PIN Preferences page—and keep a record of it for later reference.

Setting Up Other Features and AlertsMany Blue Link features, reports, or alerts require setup, with input from you.

• View the Preferences menu items for selected features, along the upper menu, on the Blue Link Preferences page.

• Select the Blue Link features you wish to use and input the required information. Each Preferences web page includes guidance on user options and specifications.

• The Blue Link Features Overview chart, on page 6, shows which features require preferences setup.

Personal Identification Number (PIN) Preferences screen

6 I Blue Link User’s Manual

Set Personal Preferences Access to Feature

Website In-Vehicle WebsiteSmart Phone Mobile App

ASSURANCE PACKAGEAutomatic Collision Notification and Assistance X*

SOS Emergency Assistance X*Enhanced Roadside Assistance X*Monthly Vehicle Report XESSENTIALS PACKAGEConvenience:Remote Door Unlock/Lock X* X*Remote Horn/Lights X* X*Remote Vehicle Start** X* X*Quick Tips XLocation Sharing XVoice Text Messaging X X (notification)Vehicle Self Diagnostics:Automatic Diagnostics Trouble Code Notification X

Maintenance Alerts XRecall Advisor XService Link X*Safeguard:Stolen Vehicle Recovery Pop UpStolen Vehicle Slowdown XVehicle Immobilization XValet Alert X X XPanic NotificationAlarm NotificationGeo-Fence X XSpeed Alert X XCurfew Alert X XGUIDANCE PACKAGEPOI Search by Advanced Voice Recognition System X

Gas Station Locations & Gas Prices X X XRestaurant Ratings & Locations X X X

POI Download from Websites Vehicle Display Screen X

Turn-by-Turn Navigation X XDaily Route Guide with Traffic Info X X XTraffic X X XWeather X X X

Eco-Coach X Vehicle Display Screen X

*Live Operator **Late Availability

BLUE LINK FEATURES OVERVIEW

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Blue Link User’s Manual I 7

Notifications and Messages

Phone 1-855-2-BlueLink By Text By Email

Displayed on MyHyundai.com

X X

X* X X Web pg & Alert historyX* X X Web pg & Alert historyX* X X Web pg & Alert history

to contact listed in Preferences X Alert Historyto contact listed in Preferences

X X X

X X XX X X

X* X X Alert HistoryX*X*

X X Alert HistoryX X Web pg & Alert history

Alert HistoryX X Alert HistoryX X Alert HistoryX X Alert History

X X

8 I Blue Link User’s Manual

ACCESSING BLUE LINK FEATURES

Smart Phone Mobile Application

You can download the Blue Link mobile app to your compatible smart phone from the following sites:

• iPhone® — Apple® App Store

• Android® — Android® Marketplace

• BlackBerry® — BlackBerry® App World

Please note, for Remote Vehicle Start*:

• Remote Vehicle Start* is only available for Push Button Start–equipped vehicles.

Using Remote Services by PhoneIn addition to using the Smart Phone Application, you can simply call Blue Link to request Remote Services.

• Dial 1-855-2BlueLink

• The interactive voice recognition system will require: The account holder’s primary phone number The account PIN

*Late Availability

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Blue Link User’s Manual I 9

Once it is downloaded to your smart phone, here’s how to operate the Smart Phone Mobile App.

• When you first open this application, after downloading, you will need to enter your MyHyundai.com login ID and password. This is for authentication. If you then select “remember me,” you will not have to re-enter this information.

• After log-in, touch the feature you’d like to use until it is selected, at the bottom of the circular menu.

• You will be required to input your Blue Link Personal Identification Number (PIN). (See page 4 for PIN setup instructions.)

• You will then see a pop-up showing “Connecting,” followed by a pop-up showing “Your Request has been sent to your vehicle.”

10 I Blue Link User’s Manual

In-car Application

Standard Rearview Mirror

Controls for Blue Link in-vehicle voice-response use are located on the rearview mirror. (See facing page for menu of in-vehicle services.)

• Press the Blue Link button for access to the voice-response menu of services (see menu choices on facing page). You have two options:

You can say, “Main Menu” for a listing of all main menu choices. You can directly select any of the listed menu items by saying

its name. • Press the center button for navigation-related services. There are

two different operations, based on how your vehicle is equipped:

On audio-equipped vehicles, this button will provide Turn-by-Turn Navigation services.

On navigation-equipped vehicles, this button will provide shortcut access to New Destination searches.

• Press the SOS button for SOS Emergency Assistance.*

You can end any Blue Link call by pressing the same Blue Link mirror button used to start the call.

* You must be an active Blue Link subscriber or within the initial free trial period to receive Blue Link services, including emergency notification services.

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Blue Link User’s Manual I 11

In-car Application

Rearview Mirror in HomeLink®– equipped models

In-car Voice-Response Services

New Destination 28Gas Prices 28Restaurant Ratings 29Route Assistance 30Daily Route Guide 31Main Menu

Traffic 29Weather 32Valet Alert 25Main Menu

Voice Texting 21Location Sharing 20Main Menu

Roadside Assistance 15Agent Assistance 15Service Link 23Quick Tips 20Main Menu

Information

Entertainment

Vehicle Assist

Navigation

Key to Feature Availability

Assurance Package Essentials Package Guidance Package

12 I Blue Link User’s Manual

Web ApplicationMany Blue Link features can be customized, activated, or accessed at www.MyHyundai.com. This is your important link to getting the most out of your Blue Link system.

• Log on to www.MyHyundai.com. Depending on which Blue Link packages you are enrolled in, you will have access to some or all of these services:

Preferences screens for many Blue Link features Blue Link feature overviews Your Monthly Vehicle Report Setup for your Daily Route assistance Setup for customized weather forecasts, by location Remote Services, such as Engine Start or Horn/Lights

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Blue Link User’s Manual I 13

BLUE LINK ASSURANCE PACKAGE

Automatic Collision Notification and AssistanceIn the event an accident occurs and an airbag deploys, an Automatic Collision Notification signal will be automatically transmitted to the Blue Link Customer Care Center.

• Upon receipt of an Automatic Collision Notification, a trained Blue Link response operator will attempt to establish voice communication with the vehicle occupants and dispatch appropriate services.

• If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way.

• The operator will remain on the line until help arrives.

Please note: The Automatic Collision Notification feature is subject to adequate cellular coverage, signal strength, and battery power, and only available in the 50 United States.

14 I Blue Link User’s Manual

SOS Emergency AssistanceIn the event of an emergency, you can request emergency assistance 24/7, 365 days a year, by pressing the dedicated SOS button in your vehicle.

Using SOS Emergency Assistance • Press the dedicated SOS button.

• A trained Blue Link operator will come on the line and ask about the nature of the emergency and then dispatch the appropriate emergency assistance to the scene.

• If you are unable to answer, the operator will advise you that emergency assistance has been notified and is on the way.

• The operator will remain on the line until help arrives.

Please note: The SOS Emergency Assistance feature is subject to adequate cellular coverage, signal strength, and battery power, and only available in the 50 United States.

Standard rearview mirrorRearview mirror in

HomeLink®–equipped models

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Blue Link User’s Manual I 15

Enhanced Roadside Assistance (Agent Assistance)Enhanced Roadside Assistance enables you to receive assistance should you require roadside assistance, while out on the road.

Using Enhanced Roadside Assistance • Press the dedicated SOS button.

• A trained Blue Link operator will come on the line and ask about the nature of the situation, then dispatch the appropriate roadside assistance to the scene.

• You will also have the option to receive automated outbound calls to your mobile phone confirming the dispatch and notifying the estimated time of arrival.

• With Blue Link, the operator will be able to inform roadside assistance of your exact location.

Please note: The Enhanced Roadside Assistance feature is subject to adequate cellular coverage, signal strength, and battery power, and only available in the 50 United States.

Standard rearview mirrorRearview mirror in

HomeLink®–equipped models

16 I Blue Link User’s Manual

Monthly Vehicle Report

Thirty days after your new Hyundai vehicle purchase, you can begin receiving a comprehensive diagnostic evaluation involving most aspects of your vehicle’s performance (e.g., systems check, mileage attained, upcoming maintenance, etc.).

In order to receive your Monthly Vehicle Report, you must first log on to www.MyHyundai.com, select Blue Link Preferences and make your selections on the Monthly Vehicle Report page.

• Once set up, you will receive vehicle diagnostic reports via the email address provided in your www.MyHyundai.com Notification preferences.

By default, you will receive your Monthly Vehicle Report on the same day of the month as your vehicle purchase.

• To review the report online, logon to www.MyHyundai.com and click on “Vehicle Report” in the sub menu.

Monthly Vehicle Report screen

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Features accessible via the Blue Link Mobile App

BLUE LINK ESSENTIALS PACKAGE

Remote Door Unlock/Lock

With this feature, you can lock or unlock your vehicle doors from virtually anywhere by dialing a toll-free number, using the Blue Link mobile phone app, or using the Blue Link Owner’s website.

• To use this feature, you must have a Blue Link Personal Identifi cation Number (PIN). To create or change your PIN, log on to www.MyHyundai.com. See page 4 of this guide for more information.

To Activate Remote Door Unlock/Lock• By phone: Dial toll-free 1-855-2-BlueLink.

• By Blue Link Mobile App: Select DOOR UNLOCK or DOOR LOCK, as desired.

Enter your Blue Link PIN. The command to lock or unlock your doors will be sent to

your vehicle.

• By website: Log on to www.MyHyundai.com, select Blue Link. Select Remote Services, then Remote Door Unlock/Lock. Input your Blue Link PIN. (If you need time to get to your

vehicle, specify a time delay before your vehicle will be unlocked.)

Please note: After Blue Link unlocks the doors, they will remain unlocked for only 30 seconds. This auto relock is designed to enhance vehicle security by relocking the doors if the doors are not opened within 30 seconds.

Remote Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

18 I Blue Link User’s Manual

Features accessible via the Blue Link Mobile App

Remote Horn/Lights

This feature can help locate your parked vehicle in a large parking lot or for added safety. This service may also be used in coordination with local authorities to locate a vehicle that has been stolen or in coordination with emergency services for a vehicle that is in a location that is not readily visible.

• To use this feature, you must have a Blue Link Personal Identifi cation Number (PIN). To create or change your PIN, log on to www.MyHyundai.com. See page 4 of this guide for more information.

To Activate Remote Headlights or Horn/Headlights• By phone: Dial toll-free 1-855-2-BlueLink.

• By Blue Link Mobile App: Select LIGHTS or HORN + LIGHTS, as desired.

Enter your Blue Link PIN. The command to fl ash your vehicle’s lights, or fl ash the lights

and honk the horn, will be sent to your vehicle.

• By website: Log on to www.MyHyundai.com, select Blue Link.

Select Remote Services, then Remote Horn and Lights. Input your Blue Link PIN. (If you need time to get to your

vehicle, specify a time delay before your lights/horn will be activated.)

Please note: Remote Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

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Blue Link User’s Manual I 19

Features accessible via the Blue Link Mobile App

Remote Vehicle Start

This feature enables you to remotely start your vehicle and engage pre-set climate controls to ensure the interior is the proper temperature before you climb inside.

• To use this feature, you must have a Blue Link Personal Identifi cation Number (PIN). To create or change your PIN, log on to www.MyHyundai.com. See page 4 of this guide for more information.

To Activate Remote Vehicle Start*• By phone: Dial toll-free 1-855-2-BlueLink.• By Blue Link Mobile App: Select ENGINE START.

Enter your Blue Link PIN. The engine start command will be sent to your vehicle.

• By website: Log on to www.MyHyundai.com, select Blue Link. Select Remote Services, then Remote Vehicle Start*. Input your Blue Link PIN. (If you need time to get to

your vehicle, specify a time delay before your Hyundai will be started.)

Please note:

• Remote Vehicle Start* is only available for Push Button Start–equipped vehicles.

• Remote Services are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Late availability

*Late Availability

20 I Blue Link User’s Manual

Quick TipsThis in-vehicle easy-reference tool can help you learn how to operate various vehicle features.

• Press the Blue Link button located on your rearview mirror.

• At the prompt, say, “Quick Tips.”

• You will then be prompted to select from a list of audible feature operation explanations.

Location SharingThis feature enables you and your designated friends to update your locations—directly to or from your Hyundai vehicle or via your MyHyundai owner’s website. There are three types of Location Sharing: “Vehicle to Vehicle,” “Vehicle to Mobile Phone,” and “Vehicle to Your Social Media Account,” such as Facebook™.

• In order to activate this feature, you must first log on to www.MyHyundai.com and list your “friends” and their contact information:

Select Entertainment Select Location Sharing Select Friends Preferences Select ADD NEW FRIEND

Using Location Sharing in Your Vehicle • Press the Blue Link button located on your rearview mirror.

• At the prompt, say, “Location Sharing.”

• The system will ask, “Do you want to update your friends with your current location?”

• Respond “Yes” to send your location to your list of Friends and also see their locations.

Be aware that messages sent from your vehicle are sent to other Hyundai vehicles as Points of Interest and may replace a Point of Interest currently stored there, especially if either vehicle does not have factory navigation.

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Blue Link User’s Manual I 21

Voice Text MessagingYou can send text messages without ever taking your hands off the wheel—or your eyes off the road.

• In order to activate this feature, you must first log on to www.MyHyundai.com and list your “friends” and their contact information:

Select Entertainment Select Location Sharing Select Friends Preferences Select ADD NEW FRIEND

Using Voice Text Messaging • Pair a Bluetooth™ phone to the vehicle’s Bluetooth™ system.

• Use the vehicle’s Bluetooth™ system to call, toll-free, 877-730-2896.

• The system will ask you to dictate your text message and then reads the message back for confirmation.

• The system will prompt you to select a “friend” you have listed on your MyHyundai Blue Link contacts list.

• After system confirmation, your voice message will be converted to a text message.

Please note:

• Messages are sent using your registered mobile phone number and will appear with your mobile phone number as the sender. This feature requires your phone to be paired to the vehicle via Bluetooth™. Standard voice and text message rates apply.

• The in-vehicle Voice Text Messaging function, using the button on the mirror, will prompt the user to set up a “friends” contact list on MyHyundai.com. It cannot be used to send a voice text message.

22 I Blue Link User’s Manual

Automatic Diagnostic Trouble Code NotificationIn the event a vehicle system or component malfunction occurs, Automatic Diagnostic Trouble Code (DTC) Notification correlates vehicle data and diagnostics to better inform you of a possible vehicle condition. Using a combination of in-vehicle display alerts and guided voice messages, it will indicate the significance of the issue and provide you with instructions, including appropriate next steps. In addition, this information is also sent to your preferred Hyundai dealer in order to help with the repair process.

• In order to activate this feature, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Automated DTC Notification.

• Should a vehicle component malfunction, you will be automatically notified by your selected methods.

• If required, you will have the choice to call for Roadside Assistance and/or schedule a Hyundai dealership service appointment.

Maintenance AlertThis feature helps you keep your Hyundai vehicle in optimum running order by notifying you in advance of regularly scheduled maintenance intervals. This includes specific details of what’s involved. Notification is made via your choice of text messaging, email, or phone call.

• In order to activate this feature, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Maintenance Alert Notification.

• Once activated, you will automatically be notified, by your selected methods, when your vehicle is due for regularly scheduled maintenance and be offered assistance in scheduling an appointment with your local Hyundai dealer.

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Blue Link User’s Manual I 23

Recall AdvisorIn the event of a recall that affects your vehicle, this feature provides you with information as well as directions for next steps via your choice of email, in-vehicle display, or Hyundai owner website.

• In order to activate this feature, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Recall Campaign Advisor.

• Once activated, you will automatically be notified, by your selected methods, of any recall notices affecting your vehicle as well as be offered assistance in scheduling an appointment with your local Hyundai dealer.

Service LinkService Link allows you to schedule a Hyundai dealership service appointment. If you notice an issue with your vehicle, a specialist can walk you through a brief survey to help define it.

In order to activate this feature, you must first log on to www.MyHyundai.com and select a Preferred Hyundai Dealer.

• Select Service and Maintenance from the upper menu.

• Select Preferred Dealer from the secondary upper menu.

• Designate your Preferred Dealer using the ZIP Code/Search functions.

How to Use Service Link in Your Vehicle • Press the Blue Link button located on your rearview mirror.

• At the prompt, say “Service Link.”

• A trained specialist will take the call and guide you through a brief survey to better define the issue.

After the brief survey, the agent will offer to make a dealership service appointment.

Once the call concludes, all of the collected data, as well as an audio capture of the entire call, will be sent to your Hyundai dealer.

• Your Preferred Dealer will be notified to contact you to set up a service appointment.

• An email reminder with the appointment date and time will also be sent to you.

24 I Blue Link User’s Manual

Stolen Vehicle RecoveryIn the event your vehicle is reported stolen, to law enforcement authorities, the Blue Link Customer Care Center can use the GPS system to help pinpoint the exact location of the vehicle and assist in its recovery.

Log on to www.MyHyundai.com to select Blue Link Preferences and set your alert preferences, under Notifications, for Stolen Vehicle Recovery.

• To inform Hyundai of the theft of your Hyundai vehicle, call 1-855-2BlueLink.

• A live operator will come online to assist you.

• You will be asked to verify your name, phone numbers, and Hyundai PIN and provide verification that a police report has been filed, including the case number.

• The agent will initiate a stolen vehicle recovery signal to pinpoint its location and will coordinate with law enforcement in its recovery.

Stolen Vehicle SlowdownIn the event your vehicle is reported stolen, to law enforcement authorities, they may elect to utilize this feature to gradually reduce engine power, thereby slowing the vehicle’s speed and eventually bringing it to a complete stop.

In order for law enforcement to activate this feature, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Stolen Vehicle Recovery.

• To inform Hyundai of the theft of your Hyundai vehicle, call 1-855-2-BlueLink.

• A live operator will initiate vehicle slowdown and work with law enforcement in its recovery.

Once the stolen vehicle recovery routine has been started, the owner will not be provided vehicle status or location, due to personal safety issues. At the conclusion of the recovery process, Blue Link will contact the owner and inform them of the vehicle’s disposition.

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Blue Link User’s Manual I 25

Vehicle ImmobilizationIn the event your vehicle is reported stolen, to law enforcement authorities, they may elect to utilize this feature to completely turn off the engine once the vehicle has been stopped, using vehicle slowdown. This will prevent the vehicle from being restarted until law enforcement has arrived on the scene.

In order for law enforcement to assist, you must first log on to www.MyHyundai.com, select Blue Link Preferences, and set your alert preferences, under Notifications, for Stolen Vehicle Recovery.

• To inform Hyundai of the theft of your Hyundai vehicle, call 1-855-2-BlueLink.

• A live operator will initiate vehicle immobilization and work with law enforcement in its recovery.

Valet AlertWhenever you leave your Hyundai vehicle with a valet and it travels farther than your pre-selected distance boundary, after in-vehicle activation, you will be notified via your choice of text message or email.

You can activate this feature in two ways:

• On the Web Log on to www.MyHyundai.com Select Blue Link Preferences Select Geo-Fence Turn on Create a Valet Geo-Fence

• In Your Vehicle Press the Blue Link button on your rearview mirror At the prompt, say “Valet Alert”

Once activated, you will automatically receive an alert should your vehicle travel farther than your pre-selected distance boundary, from the point of activation.

Please note: Hyundai Blue Link Service is only available in the 50 United States.

26 I Blue Link User’s Manual

Panic NotificationThis feature will notify any pre-selected persons if your vehicle remote’s panic button is engaged, via your choice of text messaging or email.

• In order to activate this feature, you must first log on to www.MyHyundai.com and set your preferences as outlined on page 4 of this guide.

• All individuals designated by you will be notified of your vehicle remote’s precise location should the panic button be activated.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Alarm NotificationIn the event your vehicle’s alarm is activated, this feature will automatically notify any pre-selected persons via your choice of text messaging, email, or update to your MyHyundai owner’s website.

• In order to activate this feature, you must first log on to www.MyHyundai.com and set your preferences as outlined on page 4 of this guide.

• Your pre-selected contacts will be notified if your vehicle’s alarm is activated.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Geo-FenceThis feature allows you to designate the boundaries of areas in which your vehicle may or may not be driven. Should the vehicle cross these boundaries, you will be notified via your choice of text messaging, email, or phone call.

You can activate this feature in two ways:

• In order to activate this feature, you must first log on to www.MyHyundai.com.

Select Blue Link Preferences Select Geo-Fence and set driving boundaries Select Notifications and set alert preferences for Geo-Fence

• Once activated, you will automatically receive an alert should your vehicle cross the boundaries of your designated areas.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

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Speed AlertIdeal for parents of younger drivers, this feature allows you to pre-set a speed limit for your Hyundai vehicle. You can also designate date ranges and times for this type of monitoring. Should the speed limit be exceeded, you will be notified via your choice of text messaging, email, or phone call.

• In order to activate this feature, you must first log on to www.MyHyundai.com.

Select Blue Link Preferences Select Speed and set a speed limit and, if desired, monitoring

date and time preferences Select Notifications and set alert preferences for Speed Alerts

• Once activated, you will automatically receive an alert should your vehicle exceed the pre-designated speed limits

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

Curfew AlertThis feature allows you to pre-set acceptable time intervals for when your Hyundai vehicle can and cannot be driven. Should these be exceeded, you will be notified via your choice of text messaging, email, or phone call.

• In order to activate this feature, you must first log on to www.MyHyundai.com.

Select Blue Link Preferences Select Curfew and set Curfew days and times Select Notifications and set alert preferences for Curfew Alert

• Once activated, you will automatically receive an alert should the curfew guidelines be exceeded.

Please note: Notifications are subject to adequate cellular coverage and signal strength, and only available in the 50 United States.

28 I Blue Link User’s Manual

BLUE LINK GUIDANCE PACKAGE

Point of Interest (POI) Search and Download (New Destination)Blue Link allows you to search for, and download directions to, points of interest, businesses, and specific addresses. During the search process, if the Blue Link system determines the need, advanced agent assistance will be applied, behind the scenes, to optimize your search results.

Using Point of Interest Search in Your Vehicle • Press the Blue Link button , or the center POI Shortcut button ,

on your rearview mirror.

• At the prompt, say, “New Destination.”

• After the initial prompts, if there are multiple matches to your search (a chain of stores or restaurants), the system will read you up to five nearby choices.

To reject undesired choices, say “No” when asked, “Would you like to download this destination?”

• When you hear a desired choice, say “Yes” when asked to download the destination.

• The destination will be downloaded to your vehicle for navigation route guidance.

Using Point of Interest Search on Your Computer • On www.MyHyundai.com you can search for a point of interest and

download the results to your vehicle for navigation guidance to the destination.

Gas Station Locations and Gas Prices This feature searches for the lowest fuel prices in your area. Blue Link will report brand type, location, and price per gallon information via automated voice—all of which can be downloaded for navigation route guidance.

You can set preferences for fuel type by logging on to www.MyHyundai.com as outlined on page 4 of this guide.

Using Gas Station Locations and Gas Prices in your vehicle

• Press the Blue Link button on your rearview mirror.

• At the prompt, say, “Gas Prices.”

• Once you’ve made a selection, you can download it to your vehicle for navigation route guidance.

• On audio-only models, the system downloads destination information only. Gas prices will not be displayed on audio-only systems.

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Restaurant Ratings & Locations No matter what your food preferences may be, you can search area restaurants by type, ratings, and location, quickly and conveniently.

This feature allows you to designate the price range of restaurants you are interested in searching. If desired, log on to www.MyHyundai.com and set your preference, under Blue Link Preferences, in the Restaurants section.

Using Restaurant Ratings & Locations in Your Vehicle • Press the Blue Link button on your rearview mirror.

• At the prompt, say, “Restaurant Ratings.”

• After the initial prompts, if there are multiple matches to your search (a chain or type of restaurant), the system will read you up to five nearby choices.

To reject undesired choices, say “No” when asked, “Would you like to download this destination?”

The system will then read the next choice of destination, up to five total choices.

• When you hear a desired choice, say “Yes” when asked to download the destination.

• The destination will be downloaded to your vehicle for navigation route guidance.

TrafficThis feature provides you with up-to-the minute information on traffic conditions in your area, allowing you to navigate around a problem, saving time and aggravation.

• This feature offers you the option to set a Traffic Zone Radius around your vehicle, for traffic condition updates.

Log on to www.MyHyundai.com and set your preference, under Blue Link Preferences, in the Traffic section.

Using Traffic in Your Vehicle • Press the Blue Link button on your rearview mirror.

• At the prompt, say, “Traffic.”

• The system will read any applicable traffic reports, based on your designated Traffic Zone Radius.

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Turn-by-Turn Navigation (for audio-only vehicles)

This feature is available on Hyundai Blue Link–equipped vehicles without factory navigation systems. Turn-by-Turn Navigation enables you to search for and set a navigation destination using the voice-response system in your vehicle. Turn-by-turn route guidance will include both visual and audio prompts.

• This feature allows you to customize turn-by-turn guidance, based on your preferences. Log on to www.MyHyundai.com:

Select Blue Link Preferences Select Turn-by-Turn Choose any desired route options

To Use Turn-by-Turn Navigation: • On audio-only vehicles, press the center Blue Link button

on the rearview mirror to request and manage turn-by-turn navigation routes.

• Choices: Preview Route, Cancel Route, Resume Route, or Re-route.

• Speak the name of the selection you desire.

• The audio system display screen will show visual prompts that work in coordination with the audio prompts from the Blue Link system.

The Preview function gives you a quick audio overview of the route, with visual support in the audio display, before you start.

Not available for vehicles with factory-equipped navigation

Standard rearview mirrorRearview mirror in

HomeLink®–equipped models

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Daily Route Guidance with Traffic ConditionsNow you can pre-design several different routes to your regular designations using www.MyHyundai.com. Once you’re in the vehicle, you can also access current traffic conditions to help you plan your trip and select the best route.

In order to activate this feature, you must first log on to www.MyHyundai.com and set up your daily routes and your alert preferences:

• Select Blue Link

• Select Daily Routes Select Daily Route Guide – Find Routes Set route options to frequent destinations, by Route Group

• Select Preferences Select Daily Routes Set daily times, for Daily Route Guide alerts

Using Daily Route Guide on the Website • Log on to www.MyHyundai.com

• Select Blue Link

• Select Daily Routes Select Navigation Select Daily Route Guide – Manage Routes View route trip times by Route Group

Using Daily Route Guide in Your Vehicle • Press the Blue Link button on your rearview mirror.

• At the prompt, say, “Daily Route Guidance.”

• The system will read all routes within a Route Group and provide the estimated number of minutes for the trip, factoring real-time traffic conditions.

If an unprogrammed route choice would be faster, the system will state that an alternate recommended route is available and ask if you want to download it.

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WeatherWith this feature, you can receive real-time weather forecasts with the touch of a button.

• You can receive local forecasts or designate up to five, stored “favorite” locations for on-demand weather forecasts. If desired, log on to www.MyHyundai.com and set your preferences, under Blue Link Preferences, in the Weather section.

Using Weather in Your Vehicle

• Press the Blue Link button on your rearview mirror.

• At the prompt, say, “Weather.”

• Choose between local weather or one of the favorites you have stored on www.MyHyundai.com.

ECO-CoachThis handy feature can help you drive more efficiently by providing you with an automatic online report. ECO-Coach tracks your vehicle’s mileage and C02 emissions on a continual and historical basis and then offers recommendations to help promote better fuel efficiency.

• ECO-Coach allows you to designate how often you’d like to receive the report. Log on to www.MyHyundai.com and set your preference, in the Blue Link Preferences section, under ECO.

Viewing Your ECO-Coach Report

• Log on to www.MyHyundai.com.

• Select Blue Link Services.

• Select ECO from the upper menu.

Information from your ECO-Coach report will also be available for viewing in your vehicle.

• Press the INFO or INFO/SETUP button near the display screen.

• Select ECO-Coach from the INFO menu.

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Alarm Notification ...........................................................................26

Automatic Collision Notification and Assistance ............................13

Automatic Diagnostic Trouble Code Notification ...........................22

Blue Link Features (Operation Chart) .............................................6

Curfew Alert ....................................................................................27

Daily Route Guidance with Traffic Conditions ................................31

ECO-Coach ....................................................................................32

Enhanced Roadside Assistance .....................................................15

Gas Station Locations and Gas Prices ..........................................28

Geo-Fence .....................................................................................26

Location Sharing ............................................................................20

Maintenance Alert ..........................................................................22

Monthly Vehicle Report ..................................................................16

Panic Notification ...........................................................................26

Point of Interest Search and Download..........................................28

Quick Tips .....................................................................................20

Recall Advisor .................................................................................23

Remote Door Unlock/Lock .............................................................17

Remote Horn/Lights .......................................................................18

Remote Vehicle Start* .....................................................................19

Restaurant Ratings & Locations .....................................................29

Service Link ....................................................................................23

SOS Emergency Assistance ...........................................................14

Speed Alert .....................................................................................27

Stolen Vehicle Recovery .................................................................24

Stolen Vehicle Slowdown ..............................................................24

Traffic ............................................................................................29

Turn-by Turn Navigation (audio-only vehicles) ...............................30

Valet Alert ......................................................................................25

Vehicle Immobilization ....................................................................25

Voice Text Messaging .....................................................................21

Weather .........................................................................................32

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BLUE LINK IMPLEMENTATION CHECKLIST

Are you and your dealership ready for Blue Link? Here are a few items you’ll want to consider and make sure you have addressed before your first Blue Link vehicle, customer and delivery.

PROCESSACTION PLAN Who | Does What| By When

Define which position in the dealership will handle the Blue Link Enrollment (the process is designed for Sales Consultants) and define what, if any, involvement Sales Managers, F&I Managers, or other support personnel have in Blue Link Enrollment.

Determine if the dealership will conduct any follow-up post-sale with owners regarding Blue Link Enrollment and usage.

Determine if Service Consultants will be responsible for identifying and inviting owners to enroll in Blue Link, upgrade

FACILITYACTION PLAN Who | Does What| By When

Ensure that computers with Internet access are available for completing the Blue Link Enrollment process. Consider the privacy of personal information when designing or designating a space. Customers will likely want to input information themselves; consider the ease-of-access to keyboard and mouse. Ensure that www.Hyundai.com and www.MyHyundai.com are cleared through your dealership’s firewall.

Provide computers with Internet access available to Customer

Enrollment, Preferences or questions.

Provide a computer for customers to use while waiting in the Service Lounge; load shortcuts to www.HyundaiBlueLink.com and www.MyHyundai.com on the desktop.

ACCESS AND TRAININGACTION PLAN Who | Does What| By When

Provide dealership employees a unique username and password for HyundaiDealer.com. NOTE: Incentive payments are made via the STAR Rewards program and are based on the Dealer Code and complete SSN entered at time of dealer-assisted enrollment.

Encourage Sales and Service Consultants to sign up all customers for MyHyundai.com (even if they don’t have a Blue Link equipped vehicle).

Ensure all personnel can present the customer benefits of signing up for and using MyHyundai.com.

Inform all personnel of the dealership process for completing Blue Link enrollment at the time of the sale.

Inform all personnel of the process for enrolling those owners who did not enroll at the time of sale.

Ensure all personnel are able to answer the question, “What is Blue Link?”

Ensure all Sales and Service Consultants are able to list and describe the Blue Link packages.

Ensure Sales Consultants are able to demonstrate POI Search and Download in a vehicle.

Ensure Sales and Service Consultants know how to pair phones to vehicles, are comfortable doing so and know how to confidently handle any difficulties.

Ensure Sales and Service Consultants are comfortable guiding a customer through the steps for storing the Voice Text Message phone number and sending a message.

Ensure Sales and Service Consultants know how to download an app and are comfortable assisting a customer with downloading the Blue Link mobile app.

Ensure Sales and Service Consultants know which features require Preferences settings (especially Notifications).

Ensure Service Consultants can explain the use and benefit of the Monthly Vehicle Report, Eco-Coach report, Automated DTC Notification, Maintenance and Recall Alerts, and Service Link.

Blue Link Jeopardy

Let’s play Blue Link Jeopardy-style! During the course of our broadcast you will be presented with six clues or “answers.” Your response needs be in the form of a question; for example:“What is advanced voice recognition?”

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BACKGROUND

CUSTOMER

FEATURES

ENROLLMENT

PREFERENCES

OPERATION

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